Compare Syncro and Zoho Assist 
At a Glance
Market Segments
Small-Business (90.0% of reviews)
Small-Business (71.3% of reviews)
Entry-Level Pricing
$129.00 Per Month
$0 1 Remote Support Technician and 5 Unattended Computers
Syncro
Star Rating
(465)4.5 out of 5
Market Segments
Small-Business (90.0% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansZoho Assist
Star Rating
(659)4.6 out of 5
Market Segments
Small-Business (71.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user experience, particularly with its Unattended Access control panel, which many find easy to navigate. Users appreciate the straightforward deployment guides that facilitate automatic setups for new machines, making remote connections seamless.
- Users say that Syncro serves as a comprehensive tool for IT management, combining various functionalities like inventory management and ticketing systems in one platform. This all-in-one approach is praised for its value, especially for small businesses looking to streamline operations.
- Reviewers mention that Zoho Assist offers superior performance in remote support, with a higher satisfaction score reflecting its reliability and speed once sessions are established. Users find starting sessions and sending invites to be particularly easy, enhancing their overall productivity.
- According to verified reviews, Syncro is recognized for its robust endpoint management capabilities, which are essential for IT companies. Users highlight the effectiveness of its built-in remote desktop tool, which complements its other features well, although some feel it could improve in specific areas like session recording.
- G2 reviewers report that Zoho Assist has a more favorable pricing structure, offering a free tier for one remote support technician and multiple unattended computers. This affordability is a significant draw for small businesses, allowing them to access quality remote support without a hefty investment.
- Users say that while Syncro is a great asset for IT management, it sometimes lacks the intuitive ease of use that Zoho Assist provides. Reviewers have noted challenges with setup and configuration, which can be a hurdle for teams looking to get started quickly.
Pricing
Entry-Level Pricing
Syncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
Syncro
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
8.8
344
9.2
544
Ease of Use
8.8
351
9.3
556
Ease of Setup
8.7
310
9.3
472
Ease of Admin
8.9
258
9.3
413
Quality of Support
8.5
318
8.9
457
Has the product been a good partner in doing business?
9.1
253
9.2
399
Product Direction (% positive)
9.0
342
9.3
539
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
290
Not enough data
8.7
46
Not enough data
8.0
33
Not enough data
Monitoring and Management
8.8
284
Not enough data
8.5
278
Not enough data
8.2
273
Not enough data
8.1
282
Not enough data
8.8
40
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.6
44
Not enough data
Service Management
8.7
277
Not enough data
8.1
34
Not enough data
8.8
53
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
5.6
27
Not enough data
5.3
26
Not enough data
5.9
28
Not enough data
5.4
27
Not enough data
5.1
26
Not enough data
5.0
26
Not enough data
5.1
26
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
Customer Management
8.4
157
Not enough data
7.0
147
Not enough data
6.2
145
Not enough data
7.4
153
Not enough data
Project Management
6.1
148
Not enough data
6.2
149
Not enough data
6.5
145
Not enough data
6.6
144
Not enough data
Accounting
6.9
145
Not enough data
7.7
154
Not enough data
7.2
153
Not enough data
6.3
139
Not enough data
6.1
137
Not enough data
Portfolio Management
6.3
137
Not enough data
6.2
136
Not enough data
6.3
138
Not enough data
6.1
134
Not enough data
Analytics
6.2
133
Not enough data
7.3
147
Not enough data
6.6
134
Not enough data
Administration
7.5
150
Not enough data
7.3
147
Not enough data
8.0
147
Not enough data
Platform
7.7
143
Not enough data
7.0
132
Not enough data
9.0
147
Not enough data
6.8
143
Not enough data
5.0
134
Not enough data
Generative AI
5.2
52
Not enough data
5.1
50
Not enough data
Artificial Intelligence - Professional Services Automation
4.9
13
Not enough data
4.8
14
Not enough data
5.8
16
Not enough data
Agentic AI - Professional Services Automation
5.2
14
Not enough data
5.1
13
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
205
9.3
216
8.4
201
8.5
198
7.2
183
8.3
174
8.9
209
9.3
208
8.2
198
8.5
178
8.1
202
8.6
184
Maintenance
8.9
215
8.6
184
7.6
176
8.2
164
Communication
8.0
193
8.5
182
5.1
164
7.3
148
5.0
165
7.1
150
6.2
171
7.9
149
Security
7.9
177
8.7
160
8.0
181
8.7
154
Device Support
6.6
181
8.3
167
7.8
188
8.9
176
7.7
192
8.8
170
Performance
7.8
203
8.4
162
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Generative AI
5.6
86
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
189
Feature Not Available
8.6
198
8.3
193
8.5
199
8.1
193
7.0
173
8.1
175
7.3
164
8.2
175
9.2
197
9.2
221
8.5
190
8.5
205
Platform
8.0
189
8.7
201
Feature Not Available
8.3
190
8.0
188
Feature Not Available
Feature Not Available
9.2
216
Security
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.4
163
Categories
Categories
Shared Categories
Syncro and Zoho Assist are categorized as Remote Support and Remote Desktop
Unique Categories
Syncro is categorized as Remote Monitoring & Management (RMM), Professional Services Automation, and Endpoint Management
Reviews
Reviewers' Company Size
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
54.4%
Computer & Network Security
24.8%
Computer Networking
3.4%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.2%
Information Technology and Services
26.1%
Computer & Network Security
7.8%
Computer Software
6.0%
Retail
2.6%
Computer Networking
2.4%
Other
55.0%
Discussions
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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