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At a Glance
Market Segments
Mid-Market (41.1% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
Custom Number of interviews
Contact Us Per Year
Suzy
Star Rating
(130)4.7 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
Custom Number of interviews
Browse all 3 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its Test Feedback feature, scoring 8.6, which reviewers mention provides comprehensive insights into user behavior. In contrast, Suzy's score of 8.3 indicates it may not offer the same depth of feedback.
- Reviewers mention that Suzy's Survey Builder is highly rated at 9.0, making it easier for users to create surveys with various question types. UserTesting, however, scores only 5.8 in this area, suggesting a less intuitive experience for survey creation.
- G2 users highlight Suzy's superior Quality of Support with a score of 9.7, indicating prompt and effective assistance. UserTesting's score of 9.0, while still strong, suggests that users may not receive the same level of support.
- Users on G2 report that Suzy's Survey Distribution capabilities are robust, scoring 8.5, which allows for effective outreach. UserTesting's lower score of 5.5 indicates potential limitations in how surveys can be distributed.
- Reviewers mention that Suzy's Real-Time Action Insights feature, scoring 8.4, provides timely data analysis, which is crucial for making quick decisions. UserTesting's score of 7.7 suggests it may not be as responsive in delivering actionable insights.
- Users say that Suzy's Data Exporting feature, with a score of 8.5, is user-friendly and efficient, allowing for seamless integration with other tools. In comparison, UserTesting's score of 7.1 indicates that exporting data may not be as straightforward.
Pricing
Entry-Level Pricing
Suzy
Suzy Live
Custom
Number of interviews
Capture consumer understanding with 1-on-1, in-depth interviews with the audiences you care about most.
- Built-in scheduling logistics
- Respondent incentives included
- Recordings & transcripts
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Suzy
No trial information availableUserTesting
Free Trial is available
Ratings
Meets Requirements
8.9
99
8.6
599
Ease of Use
9.1
100
8.4
630
Ease of Setup
9.2
20
8.6
295
Ease of Admin
9.1
17
8.7
231
Quality of Support
9.7
98
9.0
522
Has the product been a good partner in doing business?
9.7
19
8.8
226
Product Direction (% positive)
9.7
91
8.1
589
Features by Category
User Response Methods
9.4
49
7.6
317
|
Verified
7.9
22
8.7
374
|
Verified
8.0
20
8.7
296
|
Verified
8.2
28
7.1
182
|
Verified
8.1
33
8.2
351
|
Verified
Participant Selection
8.3
21
7.4
127
Feature Not Available
5.6
82
Feature Not Available
6.9
108
8.3
39
8.1
375
|
Verified
Insights
8.4
45
7.7
344
|
Verified
8.8
40
7.7
312
|
Verified
8.3
37
7.4
312
|
Verified
Generative AI
7.3
13
6.7
84
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
8.9
66
6.1
22
9.1
67
7.9
24
8.5
55
6.5
22
8.5
59
6.5
24
Survey Customization
8.1
61
6.0
25
Feature Not Available
5.8
24
7.9
52
6.5
24
6.3
35
4.9
23
Survey Insights
8.2
65
6.3
24
6.7
29
Feature Not Available
8.6
62
7.1
24
8.2
39
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Brand Signals
8.5
21
Not enough data
6.9
14
Not enough data
7.9
21
Not enough data
Brand Analytics
8.2
19
Not enough data
7.8
15
Not enough data
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Suzy and UserTesting are categorized as User Research, Survey, and Consumer Insights Platforms
Unique Categories
Suzy is categorized as Brand Intelligence
UserTesting is categorized as Consumer Video Feedback, Enterprise Feedback Management, and Experience Management
Reviews
Reviewers' Company Size
Suzy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Goods
30.6%
Marketing and Advertising
17.7%
Food & Beverages
14.5%
Retail
4.0%
Market Research
4.0%
Other
29.0%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Alternatives
Discussions
Suzy has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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