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Compare Suzy and User Interviews 
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At a Glance
Market Segments
Mid-Market (41.1% of reviews)
Small-Business (52.5% of reviews)
Entry-Level Pricing
Custom Number of interviews
$49.00
Suzy
Star Rating
(130)4.7 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
Custom Number of interviews
Browse all 3 pricing plansUser Interviews
Star Rating
(1,044)4.6 out of 5
Market Segments
Small-Business (52.5% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that User Interviews excels in its survey management capabilities, particularly with its Survey Builder feature, which received an 8.6 rating, while Suzy's Survey Builder scored slightly higher at 9.0, indicating a more user-friendly experience for creating surveys.
- Reviewers mention that Suzy offers superior analytics features, with a score of 8.4 for Analytics compared to User Interviews' 6.9, highlighting Suzy's strength in providing actionable insights from survey data.
- G2 users note that Suzy's quality of support is exceptional, scoring 9.7, while User Interviews also performs well at 9.2, but users feel that Suzy's support is more responsive and helpful based on their experiences.
- Users on G2 report that Suzy shines in participant selection, particularly with its In-App recruitment scoring 8.3, compared to User Interviews' 7.1, suggesting that Suzy provides a more effective way to reach target audiences for surveys.
- Reviewers mention that User Interviews has a more robust video interview feature, scoring 8.2, while Suzy's video interview feature scored 8.0, indicating that users appreciate the functionality and ease of use in User Interviews for conducting video-based research.
- Users say that Suzy's survey customization options, particularly in multimedia support, received a score of 7.8, which is lower than User Interviews' 8.4, suggesting that User Interviews offers more flexibility in incorporating various media types into surveys.
Pricing
Entry-Level Pricing
Suzy
Suzy Live
Custom
Number of interviews
Capture consumer understanding with 1-on-1, in-depth interviews with the audiences you care about most.
- Built-in scheduling logistics
- Respondent incentives included
- Recordings & transcripts
User Interviews
Recruit Pay As You Go
$49.00
For teams doing occasional research.
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation
Free Trial
Suzy
No trial information availableUser Interviews
Free Trial is available
Ratings
Meets Requirements
8.9
99
8.9
573
Ease of Use
9.1
100
9.0
592
Ease of Setup
9.2
20
8.6
209
Ease of Admin
9.1
17
9.0
114
Quality of Support
9.7
98
9.1
527
Has the product been a good partner in doing business?
9.7
19
9.1
114
Product Direction (% positive)
9.7
91
9.3
588
Features by Category
User Response Methods
9.4
49
7.5
225
|
Verified
7.9
22
6.2
195
8.0
20
8.2
224
8.2
28
5.9
192
8.1
33
6.6
203
Participant Selection
8.3
21
6.9
197
Feature Not Available
4.9
48
Feature Not Available
6.0
188
8.3
39
8.1
217
|
Verified
Insights
8.4
45
6.7
189
|
Verified
8.8
40
6.9
198
|
Verified
8.3
37
6.8
197
|
Verified
Generative AI
7.3
13
5.0
75
Survey Management
8.9
66
8.3
180
9.1
67
8.5
227
8.5
55
8.2
171
8.5
59
8.6
189
Survey Customization
8.1
61
7.7
161
Feature Not Available
8.0
162
7.9
52
7.9
166
6.3
35
Feature Not Available
Survey Insights
8.2
65
Feature Not Available
6.7
29
Feature Not Available
8.6
62
8.4
148
8.2
39
8.5
163
Agentic AI - Survey
Not enough data
5.2
10
Not enough data
6.2
10
Not enough data
7.2
10
Brand Signals
8.5
21
Not enough data
6.9
14
Not enough data
7.9
21
Not enough data
Brand Analytics
8.2
19
Not enough data
7.8
15
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Suzy and User Interviews are categorized as User Research and Survey
Unique Categories
Suzy is categorized as Brand Intelligence and Consumer Insights Platforms
User Interviews has no unique categories
Reviews
Reviewers' Company Size
Suzy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User Interviews
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Goods
30.6%
Marketing and Advertising
17.7%
Food & Beverages
14.5%
Retail
4.0%
Market Research
4.0%
Other
29.0%
Information Technology and Services
10.9%
Computer Software
9.6%
Market Research
8.4%
Financial Services
5.5%
Research
4.6%
Other
60.9%
Alternatives
Discussions
Suzy has no discussions with answers
How many user interviews should you do?
2 Comments
ID
as many as your knowledge/data set would benefitRead more
What do user interviews pay?
2 Comments
CM
As mentioned in the previous comment the pay is typically done via a choice of literary hundreds of gift card options. Some studies, although rare will lay...Read more
Why is paypal the only disbursement option
1 Comment
UM
Hi Ken! We recently launched "Reward Link" which means there are many new incentive types beyond Amazing including Starbucks, Target, DoorDash, Uber, and...Read more
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