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At a Glance
Market Segments
Small-Business (46.2% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
Free
Contact Us Per Year
Survicate
Star Rating
(196)4.6 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 6 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Survicate excels in survey management with its intuitive Survey Builder, scoring 9.2, while UserTesting's Survey Builder only scores 5.8, making it less user-friendly for creating surveys.
- Reviewers mention that Survicate's Net Promoter Score (NPS) feature is highly rated at 10.0, indicating exceptional customer satisfaction, whereas UserTesting's NPS score is significantly lower at 7.0, suggesting room for improvement in user experience.
- G2 users highlight Survicate's strong performance in feedback collection, scoring 9.0, compared to UserTesting's 8.6, which indicates that Survicate may provide a more effective platform for gathering user insights.
- Users on G2 report that Survicate offers better customization options, particularly in Branding with a score of 8.8, while UserTesting's branding capabilities are rated much lower at 5.2, limiting the ability to tailor surveys to specific brand identities.
- Reviewers say that Survicate's real-time analysis feature is rated at 9.0, allowing for immediate insights, while UserTesting's real-time analysis is rated at 8.2, which may delay actionable insights for users.
- Users report that Survicate's quality of support is rated highly at 9.4, indicating a strong customer service experience, while UserTesting's support is rated at 9.0, suggesting that Survicate may provide a more responsive support system.
Pricing
Entry-Level Pricing
Survicate
Free
Free
For beginners just starting to collect feedback. No strings attached.
- Collect feedback across email, link, and web
- Create a survey with AI or templates
- Display survey logic
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Survicate
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.9
158
8.6
599
Ease of Use
9.2
162
8.4
630
Ease of Setup
9.1
110
8.6
295
Ease of Admin
9.0
88
8.7
231
Quality of Support
9.4
155
9.0
522
Has the product been a good partner in doing business?
9.3
86
8.8
226
Product Direction (% positive)
9.3
149
8.1
589
Features by Category
User Response Methods
9.4
54
|
Verified
7.6
317
|
Verified
Feature Not Available
8.7
374
|
Verified
Feature Not Available
8.7
296
|
Verified
Feature Not Available
7.1
182
|
Verified
8.4
44
|
Verified
8.2
351
|
Verified
Participant Selection
8.7
35
|
Verified
7.4
127
6.9
25
5.6
82
8.3
36
|
Verified
6.9
108
Feature Not Available
8.1
375
|
Verified
Insights
8.5
47
|
Verified
7.7
344
|
Verified
8.2
37
|
Verified
7.7
312
|
Verified
8.2
34
|
Verified
7.4
312
|
Verified
Generative AI
5.7
12
6.7
84
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Voice
Not enough data
Not enough data
Not enough data
Not enough data
Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Editing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.2
10
6.8
20
8.7
10
6.7
19
9.0
10
6.8
18
7.4
9
Feature Not Available
Customization
8.0
9
6.9
18
8.1
9
6.2
17
7.8
9
6.2
18
8.1
8
5.8
17
Generative AI
Not enough data
Feature Not Available
7.8
6
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback Management
7.0
9
Not enough data
7.6
9
Not enough data
8.3
9
Not enough data
Feedback Analysis
7.0
9
Not enough data
6.9
9
Not enough data
8.9
9
Not enough data
Feedback Sources
9.4
8
Not enough data
8.9
9
Not enough data
7.9
8
Not enough data
8.5
8
Not enough data
Generative AI
7.1
8
Not enough data
7.4
7
Not enough data
Survey Management
9.2
74
6.1
22
8.8
73
7.9
24
8.6
68
6.5
22
8.7
70
6.5
24
Survey Customization
8.8
68
6.0
25
8.8
66
5.8
24
7.8
57
6.5
24
8.4
50
4.9
23
Survey Insights
8.2
73
6.3
24
8.1
53
Feature Not Available
8.8
65
7.1
24
8.3
63
6.8
24
Agentic AI - Survey
7.0
9
Feature Not Available
7.0
9
Feature Not Available
6.9
9
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Survicate and UserTesting are categorized as Experience Management, User Research, and Survey
Unique Categories
Survicate is categorized as Feedback Analytics and Transcription
UserTesting is categorized as Consumer Video Feedback, Enterprise Feedback Management, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Survicate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.5%
Information Technology and Services
11.2%
Financial Services
9.6%
Marketing and Advertising
6.9%
Internet
6.4%
Other
49.5%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Alternatives
Discussions
Survicate has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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