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At a Glance
Market Segments
Small-Business (46.2% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
Free
Free
Survicate
Star Rating
(196)4.6 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 6 pricing plansUsersnap
Star Rating
(92)4.5 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Survicate excels in its survey management capabilities, particularly with its Survey Builder feature, which has a score of 9.2. Reviewers mention that the ease of creating and customizing surveys is a significant advantage over Usersnap.
- Reviewers mention that Usersnap shines in its bug reporting features, particularly with Tester Reports & Feedback scoring 9.1. Users on G2 appreciate the detailed feedback collection process, which they find more robust compared to Survicate's offerings.
- G2 users highlight that Survicate's user response methods, especially the Survey feature, score 9.5, indicating a strong preference for its survey capabilities. Users say that the variety of question types and templates available enhances their feedback collection process.
- Users report that Usersnap provides superior analytics, particularly in Customer Satisfaction (CSAT) Score, which is rated at 9.4. Reviewers mention that this feature allows for better tracking of user satisfaction compared to Survicate's analytics capabilities.
- Reviewers mention that Survicate's quality of support is rated at 9.4, which users say contributes to a better overall experience when seeking assistance. In contrast, Usersnap's support quality, while still good at 9.5, does not receive the same level of praise from users.
- Users on G2 report that Survicate's device responsiveness is rated at 7.8, which is lower than Usersnap's 9.2. Reviewers mention that this difference impacts the user experience, especially for mobile users who require seamless access to surveys.
Pricing
Entry-Level Pricing
Survicate
Free
Free
For beginners just starting to collect feedback. No strings attached.
- Collect feedback across email, link, and web
- Create a survey with AI or templates
- Display survey logic
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
Survicate
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
8.9
158
9.1
68
Ease of Use
9.2
162
9.6
70
Ease of Setup
9.1
110
9.5
41
Ease of Admin
9.0
88
9.1
40
Quality of Support
9.4
155
9.5
62
Has the product been a good partner in doing business?
9.3
86
9.2
39
Product Direction (% positive)
9.3
149
8.9
63
Features by Category
User Response Methods
9.4
54
|
Verified
9.4
18
Feature Not Available
9.2
16
Feature Not Available
8.8
11
Feature Not Available
9.3
16
8.4
44
|
Verified
9.4
16
Participant Selection
8.7
35
|
Verified
8.2
17
6.9
25
8.3
12
8.3
36
|
Verified
8.6
12
Feature Not Available
Feature Not Available
Insights
8.5
47
|
Verified
8.2
16
8.2
37
|
Verified
8.5
18
8.2
34
|
Verified
8.6
17
Generative AI
5.7
12
8.3
9
Bug Reporting
Not enough data
8.8
28
Not enough data
9.0
26
Not enough data
8.6
27
Bug Monitoring
Not enough data
7.5
23
Not enough data
8.1
25
Not enough data
8.3
25
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice
Not enough data
Not enough data
Not enough data
Not enough data
Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Editing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.2
10
Not enough data
8.7
10
Not enough data
9.0
10
Not enough data
7.4
9
Not enough data
Customization
8.0
9
Not enough data
8.1
9
Not enough data
7.8
9
Not enough data
8.1
8
Not enough data
Generative AI
Not enough data
Not enough data
7.8
6
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.0
9
Not enough data
7.6
9
Not enough data
8.3
9
Not enough data
Feedback Analysis
7.0
9
Not enough data
6.9
9
Not enough data
8.9
9
Not enough data
Feedback Sources
9.4
8
Not enough data
8.9
9
Not enough data
7.9
8
Not enough data
8.5
8
Not enough data
Generative AI
7.1
8
Not enough data
7.4
7
Not enough data
Survey Management
9.2
74
Not enough data
8.8
73
Not enough data
8.6
68
Not enough data
8.7
70
Not enough data
Survey Customization
8.8
68
Not enough data
8.8
66
Not enough data
7.8
57
Not enough data
8.4
50
Not enough data
Survey Insights
8.2
73
Not enough data
8.1
53
Not enough data
8.8
65
Not enough data
8.3
63
Not enough data
Agentic AI - Survey
7.0
9
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
11
Survey Management
Not enough data
9.1
23
Not enough data
8.8
23
Not enough data
9.7
22
Not enough data
9.3
22
Process Management
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.1
20
Not enough data
9.1
20
System Management
Not enough data
8.8
21
Not enough data
8.3
20
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Survicate and Usersnap are categorized as User Research
Unique Categories
Usersnap is categorized as Product Management, Bug Tracking, Enterprise Feedback Management, and Release Notes Management
Reviews
Reviewers' Company Size
Survicate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.5%
Information Technology and Services
11.2%
Financial Services
9.6%
Marketing and Advertising
6.9%
Internet
6.4%
Other
49.5%
Computer Software
24.7%
Information Technology and Services
11.2%
Marketing and Advertising
7.9%
Internet
7.9%
Logistics and Supply Chain
4.5%
Other
43.8%
Alternatives
Discussions
Survicate has no discussions with answers
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 Comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 Comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
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