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At a Glance
Market Segments
Small-Business (68.8% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
$19.00
Contact Us Per Year
SurveySparrow
Star Rating
(2,028)4.4 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Browse all 8 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in video interview capabilities, with a score of 8.8, while SurveySparrow's video snippets feature is rated lower at 8.7. Reviewers mention that the ability to conduct in-depth video interviews provides richer insights into user experiences.
- Reviewers mention that SurveySparrow's survey builder is highly praised, scoring 8.9, compared to UserTesting's lower score of 5.8. Users say that the intuitive design and variety of question types in SurveySparrow make it easier to create effective surveys.
- G2 users highlight SurveySparrow's superior customer satisfaction score of 9.0, while UserTesting's score is significantly lower at 6.5. Users report that the overall experience with SurveySparrow's support and features leads to higher satisfaction among respondents.
- Users on G2 mention that UserTesting's performance score of 9.2 is impressive, but SurveySparrow's feedback collection score of 9.2 matches it, indicating that both platforms perform well in gathering user feedback. However, SurveySparrow's additional features for survey distribution are noted as a strong advantage.
- Reviewers say that SurveySparrow's gamification features, rated at 8.5, significantly enhance user engagement, while UserTesting's gamification score is notably lower at 3.7. Users report that the interactive elements in SurveySparrow's surveys lead to higher completion rates.
- Users report that UserTesting's quality of support is rated at 9.0, which is higher than SurveySparrow's 8.8. Reviewers mention that the responsiveness and helpfulness of UserTesting's support team are frequently highlighted as a key strength in their reviews.
Pricing
Entry-Level Pricing
SurveySparrow
Basic
$19.00
Essential features for individuals to get started in one pack.
- 2,500 Responses
- Accept payments
- Display logic & Skip logic
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
SurveySparrow
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.7
1,376
8.6
599
Ease of Use
9.0
1,385
8.4
630
Ease of Setup
8.9
880
8.6
295
Ease of Admin
8.9
854
8.7
231
Quality of Support
8.8
1,193
9.0
522
Has the product been a good partner in doing business?
8.9
790
8.8
226
Product Direction (% positive)
8.4
1,226
8.1
589
Features by Category
User Response Methods
Not enough data
7.6
317
|
Verified
Not enough data
8.7
374
|
Verified
Not enough data
8.7
296
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
351
|
Verified
Participant Selection
Not enough data
7.4
127
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
Basics
8.8
38
Not enough data
9.2
49
Not enough data
9.1
47
Not enough data
8.7
39
Not enough data
Content
8.9
45
Not enough data
9.0
44
Not enough data
9.2
48
Not enough data
Data
9.0
41
Not enough data
9.1
43
Not enough data
9.1
48
Not enough data
Agentic AI - Exit Interview Management
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
8.8
41
6.8
20
9.0
35
6.7
19
8.8
30
6.8
18
Feature Not Available
Feature Not Available
Customization
8.2
30
6.9
18
8.2
32
6.2
17
8.1
30
6.2
18
Feature Not Available
5.8
17
Generative AI
7.8
24
Feature Not Available
Feature Not Available
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback Management
8.2
172
Not enough data
8.2
209
Not enough data
8.3
245
Not enough data
Feedback Analysis
8.0
59
Not enough data
8.2
184
Not enough data
8.4
178
Not enough data
Feedback Sources
8.5
195
Not enough data
9.0
287
Not enough data
8.0
47
Not enough data
8.4
181
Not enough data
Generative AI
7.5
51
Not enough data
Feature Not Available
Not enough data
Survey Management
8.9
606
6.1
22
8.8
614
7.9
24
8.5
559
6.5
22
8.7
565
6.5
24
Survey Customization
8.6
524
6.0
25
8.4
513
5.8
24
8.4
406
6.5
24
8.2
343
4.9
23
Survey Insights
8.4
543
6.3
24
8.2
316
Feature Not Available
8.6
475
7.1
24
8.5
401
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
8.5
151
Not enough data
8.6
155
Not enough data
8.7
160
Not enough data
8.8
179
Not enough data
Additional Functionality
8.5
133
Not enough data
8.0
89
Not enough data
8.4
121
Not enough data
7.7
87
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.7
168
Not enough data
8.7
216
Not enough data
8.5
137
Not enough data
Platform Content
8.9
184
Not enough data
8.9
233
Not enough data
Feature Not Available
Not enough data
8.4
135
Not enough data
Platform Additional Functionality
8.6
151
Not enough data
Feature Not Available
Not enough data
8.8
147
Not enough data
8.6
152
Not enough data
Platform
8.5
343
Not enough data
8.4
215
Not enough data
8.4
221
Not enough data
8.5
308
Not enough data
8.9
334
Not enough data
8.7
290
Not enough data
8.5
314
Not enough data
8.5
331
Not enough data
Categories
Categories
Shared Categories
SurveySparrow and UserTesting are categorized as Experience Management and Survey
Unique Categories
SurveySparrow is categorized as Feedback Analytics, Exit Interview Management, Online Form Builder, Employee Engagement, and Online Reputation Management
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
SurveySparrow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.8%
Marketing and Advertising
8.0%
Computer Software
7.8%
Education Management
4.7%
Financial Services
3.4%
Other
67.4%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Alternatives
Discussions
What's the best thing about using survey sparrow?
2 Comments
VJ
easy to use, get variety of formats and can change accordingly.
better then other online surveyRead more
My email is no longer on the system, what can be the course of it?
2 Comments
Official Response from SurveySparrow
Hi Prince,
Happy New year, would you mind sharing the URL that you are trying to login?
This will help us locate your account and get you the...Read more
Please increase the trail period if needed. not for all but who requests it.
2 Comments
GC
OtherRead more
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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