# SurveyMonkey, Zonka Feedback vs Alchemer Survey Comparison

| | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 23,545 | 81 | 951 | 
| **Largest Market Segment** | Small-Business (36.5% of reviews) | Small-Business (64.1% of reviews) | Small-Business (42.1% of reviews) | 
| **Entry Level Price** | Contact Us | Starting at $99.00 Per Month | Call Us | 

---
## Top Pros & Cons

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

### Zonka Feedback

Pros:
- Customer Support (5 reviews)
- Helpful (4 reviews)

Cons:
- Software Instability (2 reviews)
- Call Issues (1 reviews)

### Alchemer Survey

Pros:
- Ease of Use (33 reviews)
- Customer Support (22 reviews)

Cons:
- Learning Curve (9 reviews)
- Survey Issues (8 reviews)

---
## Ratings Comparison
| Rating | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (20672 reviews) | 9.2 (54 reviews) | 8.9 (803 reviews) | 
  | **Ease of Use** | 9.2 (20790 reviews) | 9.3 (56 reviews) | 8.8 (804 reviews) | 
  | **Ease of Setup** | 9.0 (8125 reviews) | 9.2 (40 reviews) | 8.8 (391 reviews) | 
  | **Ease of Admin** | 8.9 (7621 reviews) | 9.1 (36 reviews) | 8.7 (368 reviews) | 
  | **Quality of Support** | 8.6 (14665 reviews) | 9.3 (51 reviews) | 8.7 (705 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (6671 reviews) | 9.6 (34 reviews) | 8.9 (350 reviews) | 
  | **Product Direction (% positive)** | 7.7 (20214 reviews) | 9.5 (51 reviews) | 8.1 (768 reviews) | 

---
## Pricing

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### Zonka Feedback

#### Entry-Level Pricing

Plan: Customer Feedback

Price: Starting at $99.00 Per Month

Description: Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.

Key Features:
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)  
- NPS, CSAT & CES measurement  
- Online reputation management

[Browse all 2 editions](https://www.g2.com/products/zonka-feedback/pricing)

#### Free Trial

Yes

### Alchemer Survey

#### Entry-Level Pricing

Plan: Enterprise Solutions

Price: Call Us

Description: For enterprise customers, we combine products and services to help customers build integrated feedback solutions. We will work with you to define the right package to meet your business needs and will address your contracting and pricing questions.

We specialize in helping teams, departments, and entire organizations act on feedback.

Key Features:
- Volume discounts (over 20 seats)
- Use-case solutions
- Migration services

[Browse all 4 editions](https://www.g2.com/products/alchemer-survey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **Zonka Feedback** | 8.8/10 | 24 |
| **Alchemer Survey** | N/A | N/A |

#### Analytics

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.7 (19 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 9.8 (19 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | Not enough data | 9.9 (17 reviews) | Not enough data | 
| **Gamification** | Not enough data | Feature Not Available | Not enough data | 

#### Customization

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | 9.2 (16 reviews) | Not enough data | 
| **Multilanguage Support** | Not enough data | 9.2 (15 reviews) | Not enough data | 
| **Multiple Branding Support** | Not enough data | 9.1 (18 reviews) | Not enough data | 
| **Vertical-specific Solutions** | Not enough data | 8.9 (14 reviews) | Not enough data | 

#### Generative AI

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 6.0 (8 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.3 (8 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 7.9/10 | 193 |
| **Zonka Feedback** | 8.0/10 | 25 |
| **Alchemer Survey** | N/A | N/A |

#### Feedback Management

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Tagging** | 7.8 (149 reviews) | 8.3 (20 reviews) | Not enough data | 
| **Segmentation** | 8.1 (147 reviews) | 8.2 (21 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.1 (158 reviews) | 8.5 (21 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Thematic Analysis** | 8.1 (144 reviews) | 8.1 (19 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (144 reviews) | 8.0 (14 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (138 reviews) | 9.0 (21 reviews) | Not enough data | 

#### Feedback Sources

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Online Reviews** | 8.1 (147 reviews) | 8.5 (20 reviews) | Not enough data | 
| **Surveys** | 9.1 (169 reviews) | 8.7 (22 reviews) | Not enough data | 
| **Social Media** | 7.8 (138 reviews) | 7.8 (15 reviews) | Not enough data | 
| **Customer Service Channels** | 7.7 (136 reviews) | 8.6 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **AI Text Generation** | 7.4 (130 reviews) | 6.2 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (81 reviews) | 6.7 (10 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 1704 |
| **Zonka Feedback** | N/A | N/A |
| **Alchemer Survey** | 8.2/10 | 221 |

#### Survey Management

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Survey Builder** | 9.0 (1502 reviews) | Not enough data | 9.2 (206 reviews) | 
| **Question Types** | 8.9 (1443 reviews) | Not enough data | 9.3 (210 reviews) | 
| **Templates** | 8.6 (1358 reviews) | Not enough data | 8.2 (158 reviews) | 
| **Survey Distribution** | 8.9 (1418 reviews) | Not enough data | 8.7 (186 reviews) | 

#### Survey Customization

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Branching/Skip Logic** | 8.4 (1170 reviews) | Not enough data | 9.0 (193 reviews) | 
| **Branding** | 8.2 (1206 reviews) | Not enough data | 8.8 (183 reviews) | 
| **Multimedia Support** | 8.1 (1073 reviews) | Not enough data | 8.5 (145 reviews) | 
| **Multilingual Surveys** | 8.1 (905 reviews) | Not enough data | 8.1 (141 reviews) | 

#### Survey Insights

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Reporting & Analytics** | 8.6 (1414 reviews) | Not enough data | 8.5 (197 reviews) | 
| **BI Tools Integration** | 8.0 (945 reviews) | Not enough data | 7.9 (128 reviews) | 
| **Data Exporting** | 8.5 (1266 reviews) | Not enough data | 8.8 (199 reviews) | 
| **Permissions** | 8.4 (1138 reviews) | Not enough data | 8.4 (157 reviews) | 

#### Agentic AI - Survey

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Adaptive Learning** | 7.6 (147 reviews) | Not enough data | 5.9 (15 reviews) | 
| **Proactive Assistance** | 7.7 (151 reviews) | Not enough data | 6.0 (14 reviews) | 
| **Decision Making** | 8.0 (152 reviews) | Not enough data | 7.5 (16 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 245 |
| **Zonka Feedback** | N/A | N/A |
| **Alchemer Survey** | N/A | N/A |

#### Customization

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Custom Fields** | 8.6 (209 reviews) | Not enough data | Not enough data | 
| **Conditional Logic** | 8.3 (194 reviews) | Not enough data | Not enough data | 
| **Multi-page Forms** | 8.7 (214 reviews) | Not enough data | Not enough data | 
| **Design** | 8.6 (227 reviews) | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Embedded Forms** | 8.3 (173 reviews) | Not enough data | Not enough data | 
| **Offline Capability** | 7.6 (151 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.3 (197 reviews) | Not enough data | Not enough data | 
| **Payments** | 7.8 (150 reviews) | Not enough data | Not enough data | 
| **Mobile Forms** | 8.5 (205 reviews) | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **Zonka Feedback** | N/A | N/A |
| **Alchemer Survey** | N/A | N/A |

#### Setup

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | Not enough data | 

#### Analysis

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | Not enough data | 

#### Customization

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to SurveyMonkey (3):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Zonka Feedback (3):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Alchemer Survey (2):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | SurveyMonkey | Zonka Feedback | Alchemer Survey | 
|---|---|---|---|
| **Small-Business** | 36.5% | 64.1% | 42.1% | 
| **Mid-Market** | 34.1% | 29.5% | 32.7% | 
| **Enterprise** | 29.4% | 6.4% | 25.2% | 

### By Industry

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

#### Zonka Feedback

- **Hospital & Health Care:** 7.7%
- **Education Management:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Information Technology and Services:** 6.4%
- **Financial Services:** 5.1%
- **Health, Wellness and Fitness:** 5.1%
- **Professional Training & Coaching:** 5.1%
- **Computer Software:** 5.1%
- **Retail:** 3.8%
- **Non-Profit Organization Management:** 3.8%
- **Other:** 42.3%

#### Alchemer Survey

- **Market Research:** 8.9%
- **Information Technology and Services:** 6.0%
- **Marketing and Advertising:** 5.8%
- **Education Management:** 5.4%
- **Non-Profit Organization Management:** 4.8%
- **Hospital & Health Care:** 4.4%
- **Higher Education:** 3.6%
- **Research:** 3.6%
- **Computer Software:** 3.5%
- **Management Consulting:** 2.9%
- **Other:** 51.1%

---
## Alternatives

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5160 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Constant Contact](https://www.g2.com/products/constant-contact/reviews) — 4.1/5 stars (7392 reviews)

### Alternatives to Zonka Feedback

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (483 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)

### Alternatives to Alchemer Survey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5160 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1035 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)

---
## Top Discussions

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### Zonka Feedback

No discussions available for this product.

### Alchemer Survey

- Title: [Could you create a calendar for tracking active projects?](https://www.g2.com/discussions/could-you-create-a-calendar-for-tracking-active-projects) — 2 comments, 1 upvote
  > **Top comment:** "Hi Joseph,

There is a Google Calendar integration, which may be of use to you. The Help article URL is:..."
- Title: [How do I make QR codes for the links?](https://www.g2.com/discussions/how-do-i-make-qr-codes-for-the-links) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Dominique, thank you for the question. Here is the three-step guide on how to share your survey with a QR..."
- Title: [How do you determine some of the best questions to use?](https://www.g2.com/discussions/14501-how-do-you-determine-some-of-the-best-questions-to-use) — 2 comments, 1 upvote
  > **Top comment:** "Hi Michelle, 

Asking good questions is the foundation of a great survey. In the tutorial below, we share leading practice considerations for constructing..."
- Title: [What happens to the data I collect? Is it stored securely?](https://www.g2.com/discussions/2739-security) — 2 comments, 2 upvotes
  > **Top comment:** "Yes it is. Survey Gizmo uses Amazon Web Services to host the platform and store data. AWS is FedRAMP certified and SG uses end-to-end encryption when data..."
- Title: [What is Alchemer used for?](https://www.g2.com/discussions/what-is-alchemer-used-for) — 1 comment
  > **Top comment:** "Its used by businesses and organizations to create surveys, quizzes, and forms to gather insights from customers, employees, and stakeholders for better..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surveymonkey-vs-zonka-feedback-vs-alchemer-survey)