# SurveyMonkey vs Zoho Forms Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user experience, with many praising its intuitive interface that makes creating and completing surveys a breeze. Users highlight how easy it is to track results, making it a preferred choice for data collection.
- **Users say** that Zoho Forms offers solid customization options, allowing for tailored information collection from prospects. Reviewers appreciate the ability to save collected data for future use, which enhances its utility for ongoing projects.
- **According to verified reviews** , SurveyMonkey's implementation process is notably quick and straightforward, with users mentioning the intuitive onboarding wizard that helps them get started without hassle.
- **Reviewers mention** that while Zoho Forms is easy to configure and run, it may not match the same level of sophistication in data analysis as SurveyMonkey, which is often highlighted for its robust data export capabilities.
- **G2 reviewers highlight** that SurveyMonkey's overall satisfaction is reflected in its high G2 Score, indicating a strong market presence and user loyalty, while Zoho Forms, despite its strengths, struggles with a lower score and fewer recent reviews.
- **Users report** that both platforms offer good support, but SurveyMonkey edges out with slightly higher ratings in quality of support, which users find crucial when navigating more complex survey needs.



| | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 23,538 | 129 | 
| **Largest Market Segment** | Small-Business (36.5% of reviews) | Small-Business (66.7% of reviews) | 
| **Entry Level Price** | Contact Us | $ 25/Month | 

---
## Top Pros & Cons

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

### Zoho Forms

Pros:
- Ease of Use (3 reviews)
- Affordable (1 reviews)

Cons:
- Integration Issues (1 reviews)
- Limited Customization (1 reviews)

---
## Ratings Comparison
| Rating | SurveyMonkey | Zoho Forms | 
|---|---|---|
  | **Meets Requirements** | 9.0 (20665 reviews) | 8.7 (111 reviews) | 
  | **Ease of Use** | 9.2 (20783 reviews) | 9.0 (112 reviews) | 
  | **Ease of Setup** | 9.0 (8119 reviews) | 8.9 (52 reviews) | 
  | **Ease of Admin** | 8.9 (7621 reviews) | 8.8 (42 reviews) | 
  | **Quality of Support** | 8.6 (14659 reviews) | 8.6 (100 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (6671 reviews) | 8.5 (44 reviews) | 
  | **Product Direction (% positive)** | 7.7 (20207 reviews) | 9.3 (110 reviews) | 

---
## Pricing

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### Zoho Forms

#### Entry-Level Pricing

Plan: STANDARD

Price: $ 25 /Month

Description: 10 Users,
Unlimited Forms,
25,000 Submissions/month.

Key Features:
- Unlimited Reports
- Payment Integration  (Paypal, Stripe, 2Checkout)
- 2 GB Storage

[Browse all 4 editions](https://www.g2.com/products/zoho-forms/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 7.9/10 | 192 |
| **Zoho Forms** | N/A | N/A |

#### Feedback Management

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Tagging** | 7.8 (149 reviews) | Not enough data | 
| **Segmentation** | 8.1 (147 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.1 (158 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Thematic Analysis** | 8.1 (144 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (144 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (138 reviews) | Not enough data | 

#### Feedback Sources

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Online Reviews** | 8.1 (146 reviews) | Not enough data | 
| **Surveys** | 9.1 (168 reviews) | Not enough data | 
| **Social Media** | 7.8 (138 reviews) | Not enough data | 
| **Customer Service Channels** | 7.7 (136 reviews) | Not enough data | 

#### Generative AI

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **AI Text Generation** | 7.4 (130 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (81 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 1697 |
| **Zoho Forms** | N/A | N/A |

#### Survey Management

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Survey Builder** | 9.0 (1498 reviews) | Not enough data | 
| **Question Types** | 8.9 (1440 reviews) | Not enough data | 
| **Templates** | 8.6 (1356 reviews) | Not enough data | 
| **Survey Distribution** | 8.9 (1417 reviews) | Not enough data | 

#### Survey Customization

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Branching/Skip Logic** | 8.4 (1168 reviews) | Not enough data | 
| **Branding** | 8.2 (1205 reviews) | Not enough data | 
| **Multimedia Support** | 8.1 (1073 reviews) | Not enough data | 
| **Multilingual Surveys** | 8.1 (905 reviews) | Not enough data | 

#### Survey Insights

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Reporting & Analytics** | 8.6 (1411 reviews) | Not enough data | 
| **BI Tools Integration** | 8.0 (945 reviews) | Not enough data | 
| **Data Exporting** | 8.5 (1265 reviews) | Not enough data | 
| **Permissions** | 8.4 (1138 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Adaptive Learning** | 7.6 (147 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (151 reviews) | Not enough data | 
| **Decision Making** | 8.0 (151 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 245 |
| **Zoho Forms** | 8.5/10 | 43 |

#### Customization

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Custom Fields** | 8.6 (209 reviews) | 8.7 (41 reviews) | 
| **Conditional Logic** | 8.3 (194 reviews) | 8.6 (38 reviews) | 
| **Multi-page Forms** | 8.7 (214 reviews) | 8.8 (38 reviews) | 
| **Design** | 8.6 (227 reviews) | 8.3 (39 reviews) | 

#### Additional Functionality

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Embedded Forms** | 8.3 (173 reviews) | 8.8 (38 reviews) | 
| **Offline Capability** | 7.6 (151 reviews) | 8.1 (32 reviews) | 
| **Notifications** | 8.3 (197 reviews) | 8.5 (36 reviews) | 
| **Payments** | 7.8 (150 reviews) | 8.2 (33 reviews) | 
| **Mobile Forms** | 8.5 (205 reviews) | 8.5 (38 reviews) | 

---
## Categories
**Shared Categories (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to SurveyMonkey (2):** [Survey Software](https://www.g2.com/categories/survey), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)



---
## Reviewer Demographics

### By Company Size

| Segment | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Small-Business** | 36.5% | 66.7% | 
| **Mid-Market** | 34.1% | 28.5% | 
| **Enterprise** | 29.4% | 4.9% | 

### By Industry

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.1%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

#### Zoho Forms

- **Information Technology and Services:** 12.2%
- **Marketing and Advertising:** 8.1%
- **Computer Software:** 6.5%
- **Apparel & Fashion:** 4.9%
- **Wholesale:** 4.1%
- **Health, Wellness and Fitness:** 4.1%
- **Consulting:** 3.3%
- **Education Management:** 3.3%
- **Telecommunications:** 3.3%
- **Insurance:** 3.3%
- **Other:** 47.2%

---
## Alternatives

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5138 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (994 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (949 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (469 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

### Alternatives to Zoho Forms

- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5138 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (994 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (469 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [WPForms](https://www.g2.com/products/wpforms/reviews) — 4.7/5 stars (969 reviews)
- [Gravity Forms](https://www.g2.com/products/gravity-forms/reviews) — 4.7/5 stars (247 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [Cognito Forms](https://www.g2.com/products/cognito-forms/reviews) — 4.6/5 stars (118 reviews)
- [Wufoo](https://www.g2.com/products/wufoo/reviews) — 4.2/5 stars (296 reviews)
- [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — 4.6/5 stars (673 reviews)

---
## Top Discussions

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### Zoho Forms

- Title: [Is Zoho forms free?](https://www.g2.com/discussions/is-zoho-forms-free) — 2 comments
  > **Top comment:** "You can register a free account with some limits but it is complete to start."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surveymonkey-vs-zoho-forms)