# SurveyMonkey vs Zoho Forms Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user experience, with many praising its **intuitive drag-and-drop interface** and the ability to create polished surveys quickly. Users appreciate features like the **screenshot option** at the end of surveys, which enhances usability for their work.
- **Users say** that Zoho Forms offers a clean and beginner-friendly interface, making it easy to create forms without complicated setups. Reviewers highlight the **AI-based template suggestions** that streamline the form creation process, which is particularly beneficial for those new to form building.
- **According to verified reviews** , SurveyMonkey's implementation process is notably quick and straightforward, with users noting that the **initial setup was easy** and the platform is **user-friendly**. This ease of use contributes to a smoother onboarding experience for new users.
- **Reviewers mention** that while Zoho Forms is easy to customize, it may not match the extensive capabilities of SurveyMonkey when it comes to advanced survey features. Users appreciate the ability to **manage responses in an organized way** , but some feel limited by the platform's overall functionality compared to SurveyMonkey.
- **G2 reviewers highlight** that both platforms offer quality support, with SurveyMonkey receiving consistent praise for its responsiveness. Users feel that having a reliable support system is crucial, especially when navigating more complex survey needs.
- **Users report** that while SurveyMonkey has a broader market presence and a higher overall satisfaction score, Zoho Forms shines in its affordability, making it a strong choice for small businesses looking for a budget-friendly option without sacrificing essential features.



| | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 23,866 | 129 | 
| **Largest Market Segment** | Small-Business (36.7% of reviews) | Small-Business (66.7% of reviews) | 
| **Entry Level Price** | Contact Us | $ 25/Month | 

---
## Top Pros & Cons

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

### Zoho Forms

Pros:
- Ease of Use (2 reviews)
- Affordable (1 reviews)

Cons:
- Integration Issues (1 reviews)
- Limited Customization (1 reviews)

---
## Ratings Comparison
| Rating | SurveyMonkey | Zoho Forms | 
|---|---|---|
  | **Meets Requirements** | 9.0 (20940 reviews) | 8.7 (111 reviews) | 
  | **Ease of Use** | 9.2 (21073 reviews) | 9.0 (112 reviews) | 
  | **Ease of Setup** | 9.0 (8419 reviews) | 8.9 (52 reviews) | 
  | **Ease of Admin** | 8.9 (7818 reviews) | 8.8 (42 reviews) | 
  | **Quality of Support** | 8.5 (14821 reviews) | 8.6 (100 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (6855 reviews) | 8.5 (44 reviews) | 
  | **Product Direction (% positive)** | 7.7 (20428 reviews) | 9.3 (110 reviews) | 

---
## Pricing

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### Zoho Forms

#### Entry-Level Pricing

Plan: STANDARD

Price: $ 25 /Month

Description: 10 Users,
Unlimited Forms,
25,000 Submissions/month.

Key Features:
- Unlimited Reports
- Payment Integration  (Paypal, Stripe, 2Checkout)
- 2 GB Storage

[Browse all 4 editions](https://www.g2.com/products/zoho-forms/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.0/10 | 356 |
| **Zoho Forms** | N/A | N/A |

#### Feedback Management

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Tagging** | 7.9 (160 reviews) | Not enough data | 
| **Segmentation** | 8.3 (165 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.2 (218 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Thematic Analysis** | 8.2 (156 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.0 (153 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.8 (149 reviews) | Not enough data | 

#### Feedback Sources

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Online Reviews** | 8.2 (155 reviews) | Not enough data | 
| **Surveys** | 9.3 (295 reviews) | Not enough data | 
| **Social Media** | 7.8 (137 reviews) | Not enough data | 
| **Customer Service Channels** | 7.7 (135 reviews) | Not enough data | 

#### Generative AI

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **AI Text Generation** | 7.4 (145 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (88 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 1871 |
| **Zoho Forms** | N/A | N/A |

#### Survey Management

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Survey Builder** | 9.1 (1594 reviews) | Not enough data | 
| **Question Types** | 8.9 (1482 reviews) | Not enough data | 
| **Templates** | 8.6 (1369 reviews) | Not enough data | 
| **Survey Distribution** | 8.9 (1461 reviews) | Not enough data | 

#### Survey Customization

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Branching/Skip Logic** | 8.4 (1185 reviews) | Not enough data | 
| **Branding** | 8.2 (1219 reviews) | Not enough data | 
| **Multimedia Support** | 8.1 (1063 reviews) | Not enough data | 
| **Multilingual Surveys** | 8.1 (904 reviews) | Not enough data | 

#### Survey Insights

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Reporting & Analytics** | 8.6 (1479 reviews) | Not enough data | 
| **BI Tools Integration** | 8.0 (942 reviews) | Not enough data | 
| **Data Exporting** | 8.5 (1291 reviews) | Not enough data | 
| **Permissions** | 8.4 (1138 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Adaptive Learning** | 7.6 (144 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (156 reviews) | Not enough data | 
| **Decision Making** | 8.1 (153 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.4/10 | 315 |
| **Zoho Forms** | 8.5/10 | 43 |

#### Customization

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Custom Fields** | 8.8 (232 reviews) | 8.7 (41 reviews) | 
| **Conditional Logic** | 8.4 (217 reviews) | 8.6 (38 reviews) | 
| **Multi-page Forms** | 8.8 (225 reviews) | 8.8 (38 reviews) | 
| **Design** | 8.5 (263 reviews) | 8.3 (39 reviews) | 

#### Additional Functionality

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Embedded Forms** | 8.3 (172 reviews) | 8.8 (38 reviews) | 
| **Offline Capability** | 7.8 (145 reviews) | 8.1 (32 reviews) | 
| **Notifications** | 8.4 (210 reviews) | 8.5 (36 reviews) | 
| **Payments** | 7.8 (145 reviews) | 8.2 (33 reviews) | 
| **Mobile Forms** | 8.6 (208 reviews) | 8.5 (38 reviews) | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 10.0/10 | 16 |
| **Zoho Forms** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | 10.0 (7 reviews) | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Rapid Research** | 10.0 (5 reviews) | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to SurveyMonkey (3):** [Survey Software](https://www.g2.com/categories/survey), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | SurveyMonkey | Zoho Forms | 
|---|---|---|
| **Small-Business** | 36.7% | 66.7% | 
| **Mid-Market** | 34.2% | 28.5% | 
| **Enterprise** | 29.1% | 4.9% | 

### By Industry

#### SurveyMonkey

- **Education Management:** 8.4%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Non-Profit Organization Management:** 4.9%
- **Information Technology and Services:** 4.9%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.5%

#### Zoho Forms

- **Information Technology and Services:** 12.2%
- **Marketing and Advertising:** 8.1%
- **Computer Software:** 6.5%
- **Apparel & Fashion:** 4.9%
- **Wholesale:** 4.1%
- **Health, Wellness and Fitness:** 4.1%
- **Consulting:** 3.3%
- **Education Management:** 3.3%
- **Telecommunications:** 3.3%
- **Insurance:** 3.3%
- **Other:** 47.2%

---
## Alternatives

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5349 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1016 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (475 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.4/5 stars (414 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (562 reviews)

### Alternatives to Zoho Forms

- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5349 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1016 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (475 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [WPForms](https://www.g2.com/products/wpforms/reviews) — 4.7/5 stars (971 reviews)
- [Gravity Forms](https://www.g2.com/products/gravity-forms/reviews) — 4.7/5 stars (248 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.4/5 stars (414 reviews)
- [Cognito Forms](https://www.g2.com/products/cognito-forms/reviews) — 4.6/5 stars (129 reviews)
- [Wufoo](https://www.g2.com/products/wufoo/reviews) — 4.2/5 stars (296 reviews)
- [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (707 reviews)

---
## Top Discussions

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### Zoho Forms

- Title: [Is Zoho forms free?](https://www.g2.com/discussions/is-zoho-forms-free) — 2 comments
  > **Top comment:** "You can register a free account with some limits but it is complete to start."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surveymonkey-vs-zoho-forms)