Compare SurveyMonkey and Zappi 
At a Glance
Market Segments
Small-Business (36.5% of reviews)
Enterprise (46.2% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
SurveyMonkey
Star Rating
(23,513)4.4 out of 5
Market Segments
Small-Business (36.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansZappi
Star Rating
(15)4.6 out of 5
Market Segments
Enterprise (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ZappiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user experience, with many praising its customizability and the ease of creating surveys without the need for training. Users appreciate that everything they need is available on a single platform, making it a go-to choice for quick and efficient survey creation.
- Users say Zappi stands out for its speed and cost-effectiveness in creative testing, particularly for global applications. The self-serve model allows users to launch tests in real-time, which is a significant advantage for teams needing rapid insights.
- According to verified reviews, SurveyMonkey's implementation process is notably smooth, with users highlighting the intuitive setup that allows them to gather information quickly. This ease of use is a key factor in its higher overall satisfaction ratings compared to Zappi.
- Reviewers mention that while Zappi is easy to implement, it may not have the same breadth of features as SurveyMonkey. Users appreciate Zappi's intuitive interface but note that it may lack some advanced functionalities that are available in SurveyMonkey.
- Users highlight the quality of support from both platforms, with Zappi receiving praise for its fantastic connection with the support team. However, SurveyMonkey's extensive resources and community support often provide users with more comprehensive assistance.
- G2 reviewers indicate that while Zappi has a strong focus on enterprise solutions, SurveyMonkey's appeal to small businesses is evident in its user base. This makes SurveyMonkey a more versatile option for teams of varying sizes looking for a reliable survey tool.
Pricing
Entry-Level Pricing
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Zappi
No pricing availableFree Trial
SurveyMonkey
Free Trial is available
Zappi
Free Trial is available
Ratings
Meets Requirements
9.0
20,642
8.8
13
Ease of Use
9.2
20,760
9.0
13
Ease of Setup
9.0
8,097
Not enough data
Ease of Admin
8.9
7,620
Not enough data
Quality of Support
8.6
14,641
8.7
13
Has the product been a good partner in doing business?
8.8
6,670
Not enough data
Product Direction (% positive)
7.7
20,191
9.1
13
Features by Category
Data collection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segment Trending
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Market Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.7
148
Not enough data
8.1
145
Not enough data
8.1
157
Not enough data
Feedback Analysis
8.1
144
Not enough data
7.9
144
Not enough data
7.6
138
Not enough data
Feedback Sources
8.1
146
Not enough data
9.1
168
Not enough data
7.8
138
Not enough data
7.7
136
Not enough data
Generative AI
7.4
131
Not enough data
7.6
82
Not enough data
Survey Management
9.0
1487
Feature Not Available
8.9
1437
Not enough data
8.6
1354
Not enough data
8.9
1412
Not enough data
Survey Customization
8.4
1166
Not enough data
8.2
1201
Not enough data
8.1
1073
Not enough data
8.1
904
Not enough data
Survey Insights
8.6
1400
Not enough data
8.0
945
Not enough data
8.5
1265
Not enough data
8.4
1138
Not enough data
Agentic AI - Survey
7.6
147
Not enough data
7.7
149
Not enough data
8.0
150
Not enough data
Customization
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Not enough data
Additional Functionality
8.3
174
Not enough data
7.6
152
Not enough data
8.3
198
Not enough data
7.8
151
Not enough data
8.5
206
Not enough data
Brand Signals
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Brand Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey and Zappi are categorized as Survey
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zappi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Food & Beverages
15.4%
Computer Software
15.4%
Telecommunications
7.7%
Retail
7.7%
Restaurants
7.7%
Other
46.2%
Alternatives
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
EK
Hello Ravish,
We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic...Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
LS
Yes. There are different visual graph options that make viewing and presenting results extremely easy.Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
Zappi has no discussions with answers
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