# SurveyMonkey vs WPForms Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in providing a user-friendly experience, with many users appreciating its intuitive drag-and-drop interface and strong templates. One user noted, "I find SurveyMonkey easy to use," highlighting its balance between simplicity and professional-grade power.
- **Users say** WPForms stands out for its flexibility, allowing users to create forms tailored to specific needs. A reviewer mentioned, "I love being able to create any form at any time on my website," showcasing its adaptability for various situations.
- **Reviewers mention** that SurveyMonkey's implementation process is quick and straightforward, with users praising the easy initial setup. One user stated, "The initial setup was easy, which I appreciate," indicating a smooth onboarding experience.
- **According to verified reviews** , WPForms shines in its support quality, with users frequently noting the helpfulness of the support team. A reviewer remarked on the ease of use, stating, "It's not too much hard tech," which suggests that users feel supported throughout their experience.
- **G2 reviewers highlight** that while SurveyMonkey has a higher overall satisfaction score, WPForms receives slightly better ratings for specific features like conditional logic and custom fields. Users appreciate WPForms' ability to meet their unique requirements, with one saying, "The amount of tools you have are very easy to use."
- **Users report** that SurveyMonkey's design is clean and easy to navigate, which enhances the overall user experience. One user noted, "It has a clean look and is easy to navigate," making it a strong choice for those who prioritize aesthetics in their form-building tools.



| | SurveyMonkey | WPForms | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 23,867 | 971 | 
| **Largest Market Segment** | Small-Business (36.7% of reviews) | Small-Business (89.7% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

### WPForms

Pros:
- Ease of Use (15 reviews)
- Features (8 reviews)

Cons:
- Expensive (6 reviews)
- Limited Customization (3 reviews)

---
## Ratings Comparison
| Rating | SurveyMonkey | WPForms | 
|---|---|---|
  | **Meets Requirements** | 9.0 (20940 reviews) | 9.2 (640 reviews) | 
  | **Ease of Use** | 9.2 (21073 reviews) | 9.5 (653 reviews) | 
  | **Ease of Setup** | 9.0 (8419 reviews) | 9.6 (558 reviews) | 
  | **Ease of Admin** | 8.9 (7818 reviews) | 9.5 (540 reviews) | 
  | **Quality of Support** | 8.5 (14821 reviews) | 9.3 (548 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (6855 reviews) | 9.5 (510 reviews) | 
  | **Product Direction (% positive)** | 7.7 (20428 reviews) | 8.9 (599 reviews) | 

---
## Pricing

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### WPForms

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.0/10 | 356 |
| **WPForms** | N/A | N/A |

#### Feedback Management

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **Tagging** | 7.9 (160 reviews) | Not enough data | 
| **Segmentation** | 8.3 (165 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.2 (218 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **Thematic Analysis** | 8.2 (156 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.0 (153 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.8 (149 reviews) | Not enough data | 

#### Feedback Sources

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **Online Reviews** | 8.2 (155 reviews) | Not enough data | 
| **Surveys** | 9.3 (295 reviews) | Not enough data | 
| **Social Media** | 7.8 (137 reviews) | Not enough data | 
| **Customer Service Channels** | 7.7 (135 reviews) | Not enough data | 

#### Generative AI

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **AI Text Generation** | 7.4 (145 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (88 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 1871 |
| **WPForms** | N/A | N/A |

#### Survey Management

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **Survey Builder** | 9.1 (1594 reviews) | Not enough data | 
| **Question Types** | 8.9 (1482 reviews) | Not enough data | 
| **Templates** | 8.6 (1369 reviews) | Not enough data | 
| **Survey Distribution** | 8.9 (1461 reviews) | Not enough data | 

#### Survey Customization

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **Branching/Skip Logic** | 8.4 (1185 reviews) | Not enough data | 
| **Branding** | 8.2 (1219 reviews) | Not enough data | 
| **Multimedia Support** | 8.1 (1063 reviews) | Not enough data | 
| **Multilingual Surveys** | 8.1 (904 reviews) | Not enough data | 

#### Survey Insights

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **Reporting & Analytics** | 8.6 (1479 reviews) | Not enough data | 
| **BI Tools Integration** | 8.0 (942 reviews) | Not enough data | 
| **Data Exporting** | 8.5 (1291 reviews) | Not enough data | 
| **Permissions** | 8.4 (1138 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **Adaptive Learning** | 7.6 (144 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (156 reviews) | Not enough data | 
| **Decision Making** | 8.1 (153 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.4/10 | 315 |
| **WPForms** | 8.9/10 | 228 |

#### Customization

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **Custom Fields** | 8.8 (232 reviews) | 9.1 (206 reviews) | 
| **Conditional Logic** | 8.4 (217 reviews) | 9.1 (193 reviews) | 
| **Multi-page Forms** | 8.8 (225 reviews) | 9.2 (175 reviews) | 
| **Design** | 8.5 (263 reviews) | 8.5 (207 reviews) | 

#### Additional Functionality

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **Embedded Forms** | 8.3 (172 reviews) | 9.3 (196 reviews) | 
| **Offline Capability** | 7.8 (145 reviews) | 8.0 (140 reviews) | 
| **Notifications** | 8.4 (210 reviews) | 9.0 (203 reviews) | 
| **Payments** | 7.8 (145 reviews) | 8.8 (136 reviews) | 
| **Mobile Forms** | 8.6 (208 reviews) | 9.1 (181 reviews) | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 10.0/10 | 16 |
| **WPForms** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | 10.0 (7 reviews) | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **Rapid Research** | 10.0 (5 reviews) | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | SurveyMonkey | WPForms | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to SurveyMonkey (3):** [Survey Software](https://www.g2.com/categories/survey), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | SurveyMonkey | WPForms | 
|---|---|---|
| **Small-Business** | 36.7% | 89.7% | 
| **Mid-Market** | 34.2% | 9.3% | 
| **Enterprise** | 29.1% | 1.0% | 

### By Industry

#### SurveyMonkey

- **Education Management:** 8.4%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Non-Profit Organization Management:** 4.9%
- **Information Technology and Services:** 4.9%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.5%

#### WPForms

- **Marketing and Advertising:** 14.3%
- **Non-Profit Organization Management:** 6.4%
- **Information Technology and Services:** 5.4%
- **Design:** 4.7%
- **Health, Wellness and Fitness:** 3.9%
- **Computer Software:** 3.6%
- **Graphic Design:** 2.7%
- **Real Estate:** 2.7%
- **Internet:** 2.3%
- **Construction:** 2.3%
- **Other:** 51.7%

---
## Alternatives

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5349 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1016 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (475 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.4/5 stars (415 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (562 reviews)

### Alternatives to WPForms

- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5349 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1016 reviews)
- [Gravity Forms](https://www.g2.com/products/gravity-forms/reviews) — 4.7/5 stars (248 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (475 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Cognito Forms](https://www.g2.com/products/cognito-forms/reviews) — 4.6/5 stars (129 reviews)
- [PandaDoc](https://www.g2.com/products/pandadoc/reviews) — 4.7/5 stars (3607 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.4/5 stars (415 reviews)
- [Wufoo](https://www.g2.com/products/wufoo/reviews) — 4.2/5 stars (296 reviews)

---
## Top Discussions

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### WPForms

- Title: [What is WPForms used for?](https://www.g2.com/discussions/what-is-wpforms-used-for) — 1 comment
  > **Top comment:** "It is a plugin used for building surveys, contact forms, polls, etc. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surveymonkey-vs-wpforms)