# SurveyMonkey vs UserVoice Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user-friendliness, with many users appreciating its intuitive drag-and-drop interface and clean design. One user highlighted how easy it is to navigate, making the survey creation process quick and efficient.
- **Users say** that UserVoice offers robust features for capturing and analyzing customer feedback, which is particularly beneficial for businesses looking to tailor their solutions. Reviewers noted that the platform's ability to centralize feedback from various sources helps streamline the process of gathering insights.
- **According to verified reviews** , SurveyMonkey's implementation process is praised for its simplicity, with users mentioning that the initial setup was straightforward. This ease of setup allows teams to start collecting data almost immediately, which is a significant advantage for time-sensitive projects.
- **Reviewers mention** that while UserVoice provides excellent tools for managing customer feedback, some users feel that it may not be as accessible for smaller businesses due to its higher entry-level pricing. This could limit its appeal compared to SurveyMonkey, which caters more to small businesses.
- **Users highlight** that SurveyMonkey's strong support features, including helpful templates and AI assistance, contribute to a more effective survey experience. This balance of simplicity and professional-grade power is a key reason why many users prefer it for their feedback needs.
- **G2 reviewers note** that while UserVoice has a slightly higher rating for quality of support, SurveyMonkey's overall satisfaction scores are significantly higher, indicating that users feel more positively about their experience with the platform as a whole.



| | SurveyMonkey | UserVoice | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 23,551 | 243 | 
| **Largest Market Segment** | Small-Business (36.5% of reviews) | Mid-Market (62.5% of reviews) | 
| **Entry Level Price** | Contact Us | Starting at $10,788.00 200 Unique End Users Per Year | 

---
## Top Pros & Cons

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

### UserVoice

Pros:
- Feedback Management (10 reviews)
- Ease of Use (8 reviews)

Cons:
- Lack of Features (3 reviews)
- Complex Usability (2 reviews)

---
## Ratings Comparison
| Rating | SurveyMonkey | UserVoice | 
|---|---|---|
  | **Meets Requirements** | 9.0 (20678 reviews) | 8.9 (179 reviews) | 
  | **Ease of Use** | 9.2 (20796 reviews) | 8.8 (181 reviews) | 
  | **Ease of Setup** | 9.0 (8131 reviews) | 8.5 (81 reviews) | 
  | **Ease of Admin** | 8.9 (7621 reviews) | 8.6 (93 reviews) | 
  | **Quality of Support** | 8.6 (14671 reviews) | 9.1 (139 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (6671 reviews) | 9.1 (88 reviews) | 
  | **Product Direction (% positive)** | 7.7 (20218 reviews) | 8.1 (178 reviews) | 

---
## Pricing

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### UserVoice

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $10,788.00 200 Unique End Users Per Year

Description: Capture feedback directly from your customers, and  organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates.

Key Features:
- Capture feedback directly from your end users.
- Provide updates to internal team on feedback
- Analyze your feedback performance with built-in reports and metrics.

[Browse all 4 editions](https://www.g2.com/products/uservoice/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **UserVoice** | 10.0/10 | 8 |

#### Product Analytics

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | Not enough data | 
| **User-Level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User Scoring** | Not enough data | 10.0 (7 reviews) | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Repository Management

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **UserVoice** | N/A | N/A |

#### Functionality

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Package Management** | Not enough data | Feature Not Available | 
| **Integration** | Not enough data | Not enough data | 
| **Code Analysis** | Not enough data | Not enough data | 
| **Vulnerability Checks** | Not enough data | Not enough data | 

#### Management

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Package Access Control** | Not enough data | Feature Not Available | 
| **Package Tracking** | Not enough data | Feature Not Available | 
| **Automation** | Not enough data | Feature Not Available | 
| **Rollback** | Not enough data | Feature Not Available | 

### User Research Repositories

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **UserVoice** | 8.9/10 | 11 |

#### Management

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Team Collaboration** | Not enough data | 9.4 (6 reviews) | 
| **Access Control** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 

#### Functionality

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.6 (7 reviews) | 
| **Tagging** | Not enough data | 8.8 (7 reviews) | 
| **Note Taking** | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | 9.7 (5 reviews) | 

### Idea Management

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **UserVoice** | 9.2/10 | 46 |

#### Feedback

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Ranking** | Not enough data | 9.5 (29 reviews) | 
| **Commenting** | Not enough data | 9.5 (39 reviews) | 

#### Idea Sources

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **External Idea Generation** | Not enough data | 9.4 (36 reviews) | 
| **Internal Idea Generation** | Not enough data | 9.3 (37 reviews) | 

#### Idea Collection

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Idea Campaigns** | Not enough data | Feature Not Available | 
| **Surveys** | Not enough data | Feature Not Available | 
| **Forums** | Not enough data | 9.0 (21 reviews) | 
| **Suggestion Box** | Not enough data | 9.3 (34 reviews) | 
| **Mind Mapping** | Not enough data | Feature Not Available | 

#### Integrations

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Gamification** | Not enough data | Feature Not Available | 
| **Project Planning** | Not enough data | 8.7 (21 reviews) | 

#### Agentic AI - Idea Management

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 7.9/10 | 194 |
| **UserVoice** | 8.1/10 | 36 |

#### Feedback Management

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Tagging** | 7.8 (150 reviews) | 8.9 (25 reviews) | 
| **Segmentation** | 8.1 (147 reviews) | 8.6 (20 reviews) | 
| **Custom Reports and Dashboards** | 8.1 (158 reviews) | 8.6 (21 reviews) | 

#### Feedback Analysis

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Thematic Analysis** | 8.1 (144 reviews) | 8.1 (14 reviews) | 
| **Sentiment Analysis** | 7.9 (144 reviews) | 7.8 (13 reviews) | 
| **NPS/CSAT Scoring** | 7.6 (138 reviews) | 7.7 (13 reviews) | 

#### Feedback Sources

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Online Reviews** | 8.1 (147 reviews) | Feature Not Available | 
| **Surveys** | 9.1 (170 reviews) | Feature Not Available | 
| **Social Media** | 7.8 (138 reviews) | 6.5 (13 reviews) | 
| **Customer Service Channels** | 7.7 (136 reviews) | 8.4 (18 reviews) | 

#### Generative AI

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **AI Text Generation** | 7.4 (130 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.6 (81 reviews) | Feature Not Available | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 1710 |
| **UserVoice** | N/A | N/A |

#### Survey Management

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Survey Builder** | 9.0 (1506 reviews) | Not enough data | 
| **Question Types** | 8.9 (1445 reviews) | Not enough data | 
| **Templates** | 8.6 (1360 reviews) | Not enough data | 
| **Survey Distribution** | 8.9 (1423 reviews) | Not enough data | 

#### Survey Customization

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Branching/Skip Logic** | 8.4 (1173 reviews) | Not enough data | 
| **Branding** | 8.2 (1208 reviews) | Not enough data | 
| **Multimedia Support** | 8.1 (1073 reviews) | Not enough data | 
| **Multilingual Surveys** | 8.1 (906 reviews) | Not enough data | 

#### Survey Insights

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Reporting & Analytics** | 8.6 (1417 reviews) | Not enough data | 
| **BI Tools Integration** | 8.0 (946 reviews) | Not enough data | 
| **Data Exporting** | 8.5 (1267 reviews) | Not enough data | 
| **Permissions** | 8.4 (1138 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Adaptive Learning** | 7.6 (147 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (152 reviews) | Not enough data | 
| **Decision Making** | 8.0 (153 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 246 |
| **UserVoice** | N/A | N/A |

#### Customization

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Custom Fields** | 8.6 (209 reviews) | Not enough data | 
| **Conditional Logic** | 8.3 (194 reviews) | Not enough data | 
| **Multi-page Forms** | 8.7 (214 reviews) | Not enough data | 
| **Design** | 8.6 (228 reviews) | Not enough data | 

#### Additional Functionality

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Embedded Forms** | 8.3 (173 reviews) | Not enough data | 
| **Offline Capability** | 7.6 (151 reviews) | Not enough data | 
| **Notifications** | 8.3 (197 reviews) | Not enough data | 
| **Payments** | 7.8 (150 reviews) | Not enough data | 
| **Mobile Forms** | 8.5 (205 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **UserVoice** | 8.5/10 | 81 |

#### Generative AI

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Survey Management

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 8.3 (47 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 7.7 (30 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 9.0 (61 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.6 (49 reviews) | 

#### Process Management

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.5 (61 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | 8.6 (16 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.2 (58 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | 8.4 (45 reviews) | 

#### System Management

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Security** | Not enough data | 8.9 (54 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 8.8 (38 reviews) | 

### Decision-Making

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **UserVoice** | N/A | N/A |

#### Agentic AI - Decision-Making

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **UserVoice** | 8.1/10 | 99 |

#### Communication

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Wiki Documentation** | Not enough data | 7.6 (40 reviews) | 
| **Community Forum** | Not enough data | Feature Not Available | 
| **Customer Ideation** | Not enough data | 8.9 (74 reviews) | 

#### Planning

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Work Capacity** | Not enough data | Feature Not Available | 
| **Task Ranking** | Not enough data | Feature Not Available | 
| **Kanban Board** | Not enough data | 7.5 (31 reviews) | 
| **Custom Workflows** | Not enough data | 7.6 (29 reviews) | 
| **Release Forecasting** | Not enough data | Feature Not Available | 

#### Workflow Management

| Feature | SurveyMonkey | UserVoice | 
|---|---|---|
| **Time Tracking** | Not enough data | Feature Not Available | 
| **Progress Monitoring** | Not enough data | Feature Not Available | 
| **Budgeting** | Not enough data | Feature Not Available | 
| **Team Scorecard** | Not enough data | 7.5 (27 reviews) | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to SurveyMonkey (2):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to UserVoice (7):** [User Research Repositories](https://www.g2.com/categories/user-research-repositories), [Decision-Making Software](https://www.g2.com/categories/decision-making), [Repository Management Software](https://www.g2.com/categories/repository-management), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Product Management Software](https://www.g2.com/categories/product-management-software), [Idea Management Software](https://www.g2.com/categories/idea-management), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | SurveyMonkey | UserVoice | 
|---|---|---|
| **Small-Business** | 36.5% | 10.3% | 
| **Mid-Market** | 34.1% | 62.5% | 
| **Enterprise** | 29.4% | 27.2% | 

### By Industry

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

#### UserVoice

- **Computer Software:** 42.7%
- **Information Technology and Services:** 19.8%
- **Financial Services:** 3.4%
- **Hospitality:** 2.6%
- **Telecommunications:** 2.2%
- **Construction:** 2.2%
- **Internet:** 2.2%
- **Accounting:** 1.7%
- **Education Management:** 1.7%
- **Real Estate:** 1.7%
- **Other:** 19.8%

---
## Alternatives

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5199 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (952 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)

### Alternatives to UserVoice

- [Aha!](https://www.g2.com/products/aha/reviews) — 4.4/5 stars (365 reviews)
- [Canny](https://www.g2.com/products/canny/reviews) — 4.5/5 stars (107 reviews)
- [Productboard](https://www.g2.com/products/productboard/reviews) — 4.3/5 stars (253 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1795 reviews)
- [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7842 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (791 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13676 reviews)

---
## Top Discussions

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### UserVoice

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surveymonkey-vs-uservoice)