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Compare SurveyMonkey and UserTesting

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At a Glance
SurveyMonkey
SurveyMonkey
Star Rating
(23,260)4.4 out of 5
Market Segments
Small-Business (36.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plans
UserTesting
UserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that SurveyMonkey excels in its Survey Builder, scoring 9.0, which reviewers mention as intuitive and user-friendly, allowing for easy creation of surveys with a variety of question types. In contrast, UserTesting's Survey Builder scores only 5.8, with users noting limitations in customization and flexibility.
  • Reviewers mention that SurveyMonkey offers a robust set of Question Types, scoring 8.9, which includes multiple-choice, rating scales, and open-ended questions. Users on G2 highlight that UserTesting, with a score of 7.9, lacks some advanced question types that are essential for detailed feedback.
  • Users say that SurveyMonkey's Templates, scoring 8.5, provide a wide range of pre-designed options that help streamline the survey creation process. In contrast, UserTesting's templates score only 6.4, with reviewers noting a lack of variety and customization options.
  • Reviewers mention that SurveyMonkey's Reporting & Analytics feature, scoring 8.6, offers comprehensive insights and easy-to-read visualizations, which users find invaluable for data interpretation. UserTesting, with a score of 6.2, is reported to have less effective reporting tools, making it harder for users to analyze their data.
  • Users on G2 report that SurveyMonkey's Data Exporting capabilities, scoring 8.6, allow for seamless integration with other tools and easy data manipulation. In contrast, UserTesting's score of 7.1 indicates some limitations in exporting options, which users find frustrating when trying to analyze data externally.
  • Reviewers mention that SurveyMonkey's Ease of Use, scoring 9.2, is a standout feature, with many users praising its straightforward interface. UserTesting, scoring 8.4, is noted to have a steeper learning curve, which some users find challenging when getting started.
Pricing
Entry-Level Pricing
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
Browse all 4 pricing plans
UserTesting
Team-based Unlimited
Contact Us
Per Year
Browse all 2 pricing plans
Free Trial
SurveyMonkey
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
9.0
20,446
8.6
599
Ease of Use
9.2
20,558
8.4
630
Ease of Setup
9.0
7,897
8.6
295
Ease of Admin
8.9
7,581
8.7
231
Quality of Support
8.6
14,495
9.0
522
Has the product been a good partner in doing business?
8.8
6,630
8.8
226
Product Direction (% positive)
7.7
20,009
8.1
589
Features by Category
Not enough data
7.5
459
User Response Methods
Not enough data
7.6
317
|
Verified
Not enough data
8.7
374
|
Verified
Not enough data
8.7
296
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
351
|
Verified
Participant Selection
Not enough data
7.4
127
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
Consumer Video FeedbackHide 16 FeaturesShow 16 Features
Not enough data
7.9
257
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.6
25
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
7.9
149
Not enough data
Feedback Management
7.7
145
Not enough data
8.0
143
Not enough data
8.1
144
Not enough data
Feedback Analysis
8.1
141
Not enough data
7.9
140
Not enough data
7.6
136
Not enough data
Feedback Sources
8.1
142
Not enough data
8.9
142
Not enough data
7.8
138
Not enough data
7.7
137
Not enough data
Generative AI
7.3
130
Not enough data
7.6
84
Not enough data
Survey Management
9.0
1364
6.1
22
8.9
1393
7.9
24
8.6
1315
6.5
22
8.8
1358
6.5
24
Survey Customization
8.5
1142
6.0
25
8.2
1176
5.8
24
8.1
1069
6.5
24
8.1
895
4.9
23
Survey Insights
8.6
1303
6.3
24
8.0
925
Feature Not Available
8.5
1238
7.1
24
8.4
1128
6.8
24
Agentic AI - Survey
7.6
144
Feature Not Available
7.7
143
Feature Not Available
7.9
144
Feature Not Available
8.3
230
Not enough data
Customization
8.6
205
Not enough data
8.3
189
Not enough data
8.7
210
Not enough data
8.6
217
Not enough data
Additional Functionality
8.3
171
Not enough data
7.7
150
Not enough data
8.3
194
Not enough data
7.8
149
Not enough data
8.6
199
Not enough data
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
Not enough data
8.2
155
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Consumer Insights PlatformsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey
SurveyMonkey
UserTesting
UserTesting
SurveyMonkey and UserTesting are categorized as Survey
Reviews
Reviewers' Company Size
SurveyMonkey
SurveyMonkey
Small-Business(50 or fewer emp.)
36.3%
Mid-Market(51-1000 emp.)
34.1%
Enterprise(> 1000 emp.)
29.5%
UserTesting
UserTesting
Small-Business(50 or fewer emp.)
19.8%
Mid-Market(51-1000 emp.)
38.3%
Enterprise(> 1000 emp.)
41.9%
Reviewers' Industry
SurveyMonkey
SurveyMonkey
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
UserTesting
UserTesting
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Alternatives
SurveyMonkey
SurveyMonkey Alternatives
SurveySparrow
SurveySparrow
Add SurveySparrow
Jotform
Jotform
Add Jotform
Typeform
Typeform
Add Typeform
Alchemer Survey
Alchemer Survey
Add Alchemer Survey
UserTesting
UserTesting Alternatives
Respondent
Respondent
Add Respondent
Lyssna
Lyssna
Add Lyssna
Dscout
Dscout
Add Dscout
Userlytics
Userlytics
Add Userlytics
Discussions
SurveyMonkey
SurveyMonkey Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
Kalie B.
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
Dan S.
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
UserTesting
UserTesting Discussions
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
Linda B.
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
Linda B.
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more