# SurveyMonkey vs UserTesting Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user experience, with many users highlighting how **easy it is to create and complete surveys**. The intuitive design allows for quick tracking of results, making it a preferred choice for data collection.
- **Users say** that UserTesting offers a straightforward interface for conducting usability tests, which is particularly beneficial for **testing websites, prototypes, and mobile apps**. This versatility helps streamline the research process and gather relevant insights efficiently.
- **Reviewers mention** that SurveyMonkey's implementation process is notably quick, with users appreciating the **intuitive onboarding wizard** that simplifies getting started. This contrasts with UserTesting, where some users have expressed a desire for a more seamless setup experience.
- **According to verified reviews** , SurveyMonkey shines in its survey-building capabilities, with users praising the **variety of question types and templates** available. This feature allows for more customized surveys, enhancing the overall data collection experience.
- **Users highlight** that while UserTesting has a robust user panel and quick response times, it sometimes lacks the **depth of survey distribution options** that SurveyMonkey provides, which can limit the reach of usability tests.
- **G2 reviewers note** that both platforms have strong support, but SurveyMonkey's quality of support is slightly lower than UserTesting's. However, users still find SurveyMonkey's support adequate for their needs, especially given its overall higher satisfaction ratings.



| | SurveyMonkey | UserTesting | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 23,538 | 790 | 
| **Largest Market Segment** | Small-Business (36.5% of reviews) | Enterprise (41.9% of reviews) | 
| **Entry Level Price** | Contact Us | Contact Us Per Year | 

---
## Top Pros & Cons

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

### UserTesting

Pros:
- Ease of Use (90 reviews)
- Helpful (70 reviews)

Cons:
- Missing Features (28 reviews)
- Testing Difficulties (28 reviews)

---
## Ratings Comparison
| Rating | SurveyMonkey | UserTesting | 
|---|---|---|
  | **Meets Requirements** | 9.0 (20665 reviews) | 8.6 (603 reviews) | 
  | **Ease of Use** | 9.2 (20783 reviews) | 8.4 (634 reviews) | 
  | **Ease of Setup** | 9.0 (8119 reviews) | 8.6 (300 reviews) | 
  | **Ease of Admin** | 8.9 (7621 reviews) | 8.7 (234 reviews) | 
  | **Quality of Support** | 8.6 (14659 reviews) | 9.0 (526 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (6671 reviews) | 8.8 (229 reviews) | 
  | **Product Direction (% positive)** | 7.7 (20207 reviews) | 8.1 (593 reviews) | 

---
## Pricing

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **UserTesting** | 7.5/10 | 466 |

#### User Response Methods

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Survey** | Not enough data | 7.5 (319 reviews) ✓ Verified | 
| **Video Snippets** | Not enough data | 8.6 (376 reviews) ✓ Verified | 
| **Video Interview** | Not enough data | 8.7 (298 reviews) ✓ Verified | 
| **Photo Submission** | Not enough data | 7.1 (183 reviews) ✓ Verified | 
| **Text/Notes** | Not enough data | 8.2 (352 reviews) ✓ Verified | 

#### Participant Selection

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **In-App** | Not enough data | 7.4 (126 reviews) | 
| **In-Store** | Not enough data | 5.5 (81 reviews) | 
| **On-Site** | Not enough data | 6.9 (107 reviews) | 
| **Recruitment Pool** | Not enough data | 8.1 (376 reviews) ✓ Verified | 

#### Insights

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Analytics** | Not enough data | 7.7 (346 reviews) ✓ Verified | 
| **Collaboration** | Not enough data | 7.7 (312 reviews) ✓ Verified | 
| **Sorting** | Not enough data | 7.4 (313 reviews) ✓ Verified | 

#### Generative AI

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.6 (84 reviews) | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **UserTesting** | 7.9/10 | 259 |

#### Feedback Source

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Invitation** | Not enough data | 8.0 (114 reviews) | 
| **Survey Link** | Not enough data | 8.3 (132 reviews) | 
| **App** | Not enough data | 8.4 (131 reviews) | 
| **Widget** | Not enough data | 7.7 (83 reviews) | 
| **Recruitment Pool** | Not enough data | 8.3 (155 reviews) | 

#### Feedback Management

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Media Library** | Not enough data | 7.7 (144 reviews) | 
| **Sorting** | Not enough data | 7.7 (159 reviews) | 
| **Sharing** | Not enough data | 8.2 (177 reviews) | 
| **Privacy** | Not enough data | 8.2 (162 reviews) | 

#### Insights

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Human Transcription** | Not enough data | Feature Not Available | 
| **Computer Transcription** | Not enough data | 7.3 (162 reviews) | 
| **Analytics** | Not enough data | 7.7 (173 reviews) | 

#### Agentic AI - Demo Automation

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **UserTesting** | 6.6/10 | 25 |

#### Analytics

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 6.8 (20 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 6.7 (19 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 6.8 (18 reviews) | 
| **Gamification** | Not enough data | Feature Not Available | 

#### Customization

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 6.9 (18 reviews) | 
| **Multilanguage Support** | Not enough data | 6.2 (17 reviews) | 
| **Multiple Branding Support** | Not enough data | 6.2 (18 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 5.8 (17 reviews) | 

#### Generative AI

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.3 (19 reviews) | 

#### Agentic AI - Experience Management

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 7.9/10 | 192 |
| **UserTesting** | N/A | N/A |

#### Feedback Management

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Tagging** | 7.8 (149 reviews) | Not enough data | 
| **Segmentation** | 8.1 (147 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.1 (158 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Thematic Analysis** | 8.1 (144 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (144 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (138 reviews) | Not enough data | 

#### Feedback Sources

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Online Reviews** | 8.1 (146 reviews) | Not enough data | 
| **Surveys** | 9.1 (168 reviews) | Not enough data | 
| **Social Media** | 7.8 (138 reviews) | Not enough data | 
| **Customer Service Channels** | 7.7 (136 reviews) | Not enough data | 

#### Generative AI

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **AI Text Generation** | 7.4 (130 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (81 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 1697 |
| **UserTesting** | 6.4/10 | 29 |

#### Survey Management

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Survey Builder** | 9.0 (1498 reviews) | 6.1 (22 reviews) | 
| **Question Types** | 8.9 (1440 reviews) | 7.9 (24 reviews) | 
| **Templates** | 8.6 (1356 reviews) | 6.5 (22 reviews) | 
| **Survey Distribution** | 8.9 (1417 reviews) | 6.5 (24 reviews) | 

#### Survey Customization

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Branching/Skip Logic** | 8.4 (1168 reviews) | 6.0 (25 reviews) | 
| **Branding** | 8.2 (1205 reviews) | 5.8 (24 reviews) | 
| **Multimedia Support** | 8.1 (1073 reviews) | 6.5 (24 reviews) | 
| **Multilingual Surveys** | 8.1 (905 reviews) | 4.9 (23 reviews) | 

#### Survey Insights

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Reporting & Analytics** | 8.6 (1411 reviews) | 6.3 (24 reviews) | 
| **BI Tools Integration** | 8.0 (945 reviews) | Feature Not Available | 
| **Data Exporting** | 8.5 (1265 reviews) | 7.1 (24 reviews) | 
| **Permissions** | 8.4 (1138 reviews) | 6.8 (24 reviews) | 

#### Agentic AI - Survey

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Adaptive Learning** | 7.6 (147 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.7 (151 reviews) | Feature Not Available | 
| **Decision Making** | 8.0 (151 reviews) | Feature Not Available | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 245 |
| **UserTesting** | N/A | N/A |

#### Customization

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Custom Fields** | 8.6 (209 reviews) | Not enough data | 
| **Conditional Logic** | 8.3 (194 reviews) | Not enough data | 
| **Multi-page Forms** | 8.7 (214 reviews) | Not enough data | 
| **Design** | 8.6 (227 reviews) | Not enough data | 

#### Additional Functionality

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Embedded Forms** | 8.3 (173 reviews) | Not enough data | 
| **Offline Capability** | 7.6 (151 reviews) | Not enough data | 
| **Notifications** | 8.3 (197 reviews) | Not enough data | 
| **Payments** | 7.8 (150 reviews) | Not enough data | 
| **Mobile Forms** | 8.5 (205 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **UserTesting** | 8.2/10 | 155 |

#### Generative AI

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 6.4 (6 reviews) | 

#### Survey Management

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.0 (35 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 8.3 (83 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.6 (107 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.5 (100 reviews) ✓ Verified | 

#### Process Management

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.0 (102 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | Feature Not Available | 
| **Real-Time Analysis** | Not enough data | 8.3 (82 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | Feature Not Available | 

#### System Management

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Security** | Not enough data | 8.8 (89 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 9.2 (15 reviews) ✓ Verified | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **UserTesting** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Feature Not Available | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Feature Not Available | 

#### Audience Access - Consumer Insights Platforms

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | SurveyMonkey | UserTesting | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Feature Not Available | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to SurveyMonkey (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to UserTesting (5):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Experience Management Software](https://www.g2.com/categories/experience-management), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | SurveyMonkey | UserTesting | 
|---|---|---|
| **Small-Business** | 36.5% | 20.0% | 
| **Mid-Market** | 34.1% | 38.1% | 
| **Enterprise** | 29.4% | 41.9% | 

### By Industry

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.1%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.8%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.5%
- **Consumer Goods:** 3.8%
- **Health, Wellness and Fitness:** 3.7%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.8%

---
## Alternatives

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5134 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (993 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (469 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

### Alternatives to UserTesting

- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (524 reviews)
- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (178 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (188 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Userback](https://www.g2.com/products/userback/reviews) — 4.7/5 stars (285 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [WEVO](https://www.g2.com/products/wevo/reviews) — 4.7/5 stars (71 reviews)

---
## Top Discussions

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."
- Title: [Can i earn by testing your products as a user?](https://www.g2.com/discussions/50313-can-i-earn-by-testing-your-products-as-a-user) — 1 comment, 1 upvote
  > **Top comment:** "Yes, you can apply to join the UserTesting panel of participants and get paid for completing tests that you qualify for. Learn more here:..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surveymonkey-vs-usertesting)