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At a Glance
Market Segments
Small-Business (36.3% of reviews)
Small-Business (52.5% of reviews)
Entry-Level Pricing
Contact Us
$49.00
SurveyMonkey
Star Rating
(23,254)4.4 out of 5
Market Segments
Small-Business (36.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansUser Interviews
Star Rating
(1,044)4.6 out of 5
Market Segments
Small-Business (52.5% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey excels in its Survey Builder, scoring 9.0, which reviewers mention makes it easy to create customized surveys with a variety of question types. In contrast, User Interviews scores lower at 8.3, with users noting that while it has a decent builder, it lacks some advanced customization options.
- Reviewers mention that SurveyMonkey's ease of use is a standout feature, scoring 9.2, with many users appreciating its intuitive interface. On the other hand, User Interviews, with a score of 9.0, is also user-friendly but has received feedback that it can be slightly less intuitive for new users.
- G2 users highlight the quality of support for User Interviews, which scores 9.1, with many praising the responsiveness and helpfulness of the support team. In comparison, SurveyMonkey's support, scoring 8.6, is seen as adequate but not as proactive or personalized as that of User Interviews.
- Users on G2 report that SurveyMonkey's branching/skip logic feature, scoring 8.5, is robust and allows for complex survey flows, which many find beneficial. However, User Interviews scores lower at 7.7, with reviewers mentioning that its branching options are more limited, which can hinder survey design for some users.
- Reviewers mention that SurveyMonkey's data exporting capabilities, scoring 8.6, are highly praised for their flexibility and ease of use, allowing users to easily analyze results. User Interviews, with a score of 8.4, offers good exporting options but lacks some of the advanced features that SurveyMonkey provides.
- Users say that while both platforms cater to small businesses, User Interviews has a stronger focus on this segment, with 52.6% of reviews coming from small-business users, compared to SurveyMonkey's 36.3%. This suggests that User Interviews may offer features and support that are more tailored to the needs of smaller organizations.
Pricing
Entry-Level Pricing
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
User Interviews
Recruit Pay As You Go
$49.00
For teams doing occasional research.
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation
Free Trial
SurveyMonkey
Free Trial is available
User Interviews
Free Trial is available
Ratings
Meets Requirements
9.0
20,442
8.9
573
Ease of Use
9.2
20,554
9.0
592
Ease of Setup
9.0
7,893
8.6
209
Ease of Admin
8.9
7,582
9.0
114
Quality of Support
8.6
14,491
9.1
527
Has the product been a good partner in doing business?
8.8
6,631
9.1
114
Product Direction (% positive)
7.7
20,005
9.3
588
Features by Category
User Response Methods
Not enough data
7.5
225
|
Verified
Not enough data
6.2
195
Not enough data
8.2
224
Not enough data
5.9
192
Not enough data
6.6
203
Participant Selection
Not enough data
6.9
197
Not enough data
4.9
48
Not enough data
6.0
188
Not enough data
8.1
217
|
Verified
Insights
Not enough data
6.7
189
|
Verified
Not enough data
6.9
198
|
Verified
Not enough data
6.8
197
|
Verified
Generative AI
Not enough data
5.0
75
Feedback Management
7.7
144
Not enough data
8.0
142
Not enough data
8.1
143
Not enough data
Feedback Analysis
8.1
140
Not enough data
7.9
139
Not enough data
7.6
135
Not enough data
Feedback Sources
8.1
141
Not enough data
8.9
141
Not enough data
7.7
137
Not enough data
7.7
136
Not enough data
Generative AI
7.3
130
Not enough data
7.6
84
Not enough data
Survey Management
9.0
1359
8.3
180
8.9
1389
8.5
227
8.6
1311
8.2
171
8.8
1353
8.6
189
Survey Customization
8.5
1139
7.7
161
8.2
1173
8.0
162
8.1
1066
7.9
166
8.1
892
Feature Not Available
Survey Insights
8.6
1300
Feature Not Available
8.0
923
Feature Not Available
8.5
1236
8.4
148
8.4
1126
8.5
163
Agentic AI - Survey
7.6
143
5.2
10
7.7
142
6.2
10
8.0
143
7.2
10
Customization
8.6
204
Not enough data
8.3
188
Not enough data
8.7
209
Not enough data
8.6
216
Not enough data
Additional Functionality
8.3
170
Not enough data
7.7
149
Not enough data
8.3
193
Not enough data
7.8
149
Not enough data
8.6
198
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey and User Interviews are categorized as Survey
Unique Categories
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
User Interviews is categorized as User Research
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User Interviews
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Information Technology and Services
10.9%
Computer Software
9.6%
Market Research
8.4%
Financial Services
5.5%
Research
4.6%
Other
60.9%
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
How many user interviews should you do?
2 Comments
ID
as many as your knowledge/data set would benefitRead more
What do user interviews pay?
2 Comments
CM
As mentioned in the previous comment the pay is typically done via a choice of literary hundreds of gift card options. Some studies, although rare will lay...Read more
Why is Amazon credit the main form of payment?
1 Comment
UM
We now offer many options beyond Amazon Gift Cards! Check it out https://www.userinterviews.com/support/incentive-payments :)Read more
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