# SurveyMonkey vs ThoughtExchange Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user experience, with many users highlighting how **easy it is to create and complete surveys**. The platform's intuitive design allows for quick data collection and analysis, making it a preferred choice for many.
- **Users say** that ThoughtExchange stands out for its focus on collaboration and consensus-building. Reviewers appreciate its ability to facilitate discussions around organizational values and priorities, noting that it provides **insights in digestible formats** that are easy to present to stakeholders.
- **According to verified reviews** , SurveyMonkey has a significant advantage in terms of overall satisfaction, reflected in its higher G2 Score. Users frequently mention that the platform **simply works** and is reliable for collecting feedback, which contributes to its strong market presence.
- **Reviewers mention** that while ThoughtExchange offers a powerful tool for gathering insights, it may not be as widely recognized or used as SurveyMonkey, which has a much larger user base. This difference in market presence can impact the availability of community support and resources.
- **Users highlight** that SurveyMonkey's reporting features are particularly strong, with many finding it **very easy to track results** and export data for further analysis. This capability is crucial for users who need to present findings to teams or stakeholders.
- **G2 reviewers note** that ThoughtExchange provides excellent support, with users appreciating the **helpful consulting** offered by the company. This level of support can be a significant advantage for organizations looking to implement a new feedback system effectively.



| | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 23,538 | 46 | 
| **Largest Market Segment** | Small-Business (36.5% of reviews) | Enterprise (40.5% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

### ThoughtExchange

**Not enough data**

---
## Ratings Comparison
| Rating | SurveyMonkey | ThoughtExchange | 
|---|---|---|
  | **Meets Requirements** | 9.0 (20665 reviews) | 9.1 (25 reviews) | 
  | **Ease of Use** | 9.2 (20783 reviews) | 9.4 (24 reviews) | 
  | **Ease of Setup** | 9.0 (8119 reviews) | 9.5 (14 reviews) | 
  | **Ease of Admin** | 8.9 (7621 reviews) | 9.5 (14 reviews) | 
  | **Quality of Support** | 8.6 (14659 reviews) | 9.5 (23 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (6671 reviews) | 9.6 (14 reviews) | 
  | **Product Direction (% positive)** | 7.7 (20207 reviews) | 8.9 (22 reviews) | 

---
## Pricing

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### ThoughtExchange

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 7.9/10 | 192 |
| **ThoughtExchange** | N/A | N/A |

#### Feedback Management

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Tagging** | 7.8 (149 reviews) | Not enough data | 
| **Segmentation** | 8.1 (147 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.1 (158 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Thematic Analysis** | 8.1 (144 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (144 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (138 reviews) | Not enough data | 

#### Feedback Sources

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Online Reviews** | 8.1 (146 reviews) | Not enough data | 
| **Surveys** | 9.1 (168 reviews) | Not enough data | 
| **Social Media** | 7.8 (138 reviews) | Not enough data | 
| **Customer Service Channels** | 7.7 (136 reviews) | Not enough data | 

#### Generative AI

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **AI Text Generation** | 7.4 (130 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (81 reviews) | Not enough data | 

### Audience Response

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **ThoughtExchange** | 9.3/10 | 7 |

#### Audience Engagement

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Polls and Surveys** | Not enough data | 9.3 (5 reviews) | 
| **Quizzes** | Not enough data | Feature Not Available | 
| **Audience Q&A** | Not enough data | Not enough data | 
| **Live Slides** | Not enough data | Not enough data | 

#### Event Support

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Hybrid/Virtual Events** | Not enough data | Not enough data | 
| **SMS Voting** | Not enough data | Feature Not Available | 
| **Event Security** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Feature Not Available | 

#### Engagement Analytics

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Live Results** | Not enough data | Not enough data | 
| **Dashboards & Reporting** | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | 

#### Agentic AI - Audience Response

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 1697 |
| **ThoughtExchange** | N/A | N/A |

#### Survey Management

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Survey Builder** | 9.0 (1498 reviews) | Feature Not Available | 
| **Question Types** | 8.9 (1440 reviews) | Not enough data | 
| **Templates** | 8.6 (1356 reviews) | Not enough data | 
| **Survey Distribution** | 8.9 (1417 reviews) | Not enough data | 

#### Survey Customization

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Branching/Skip Logic** | 8.4 (1168 reviews) | Feature Not Available | 
| **Branding** | 8.2 (1205 reviews) | Not enough data | 
| **Multimedia Support** | 8.1 (1073 reviews) | Not enough data | 
| **Multilingual Surveys** | 8.1 (905 reviews) | Not enough data | 

#### Survey Insights

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Reporting & Analytics** | 8.6 (1411 reviews) | Not enough data | 
| **BI Tools Integration** | 8.0 (945 reviews) | Feature Not Available | 
| **Data Exporting** | 8.5 (1265 reviews) | Not enough data | 
| **Permissions** | 8.4 (1138 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Adaptive Learning** | 7.6 (147 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (151 reviews) | Not enough data | 
| **Decision Making** | 8.0 (151 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 245 |
| **ThoughtExchange** | N/A | N/A |

#### Customization

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Custom Fields** | 8.6 (209 reviews) | Not enough data | 
| **Conditional Logic** | 8.3 (194 reviews) | Not enough data | 
| **Multi-page Forms** | 8.7 (214 reviews) | Not enough data | 
| **Design** | 8.6 (227 reviews) | Not enough data | 

#### Additional Functionality

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Embedded Forms** | 8.3 (173 reviews) | Not enough data | 
| **Offline Capability** | 7.6 (151 reviews) | Not enough data | 
| **Notifications** | 8.3 (197 reviews) | Not enough data | 
| **Payments** | 7.8 (150 reviews) | Not enough data | 
| **Mobile Forms** | 8.5 (205 reviews) | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **ThoughtExchange** | N/A | N/A |

#### Generative AI

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Decision-Making

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **ThoughtExchange** | N/A | N/A |

#### Agentic AI - Decision-Making

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **ThoughtExchange** | 9.0/10 | 15 |

#### Platform Basics

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Performance Benchmarking** | Not enough data | Feature Not Available | 
| **Reporting & Dashboards** | Not enough data | 8.8 (10 reviews) | 
| **Interoperability** | Not enough data | 9.2 (6 reviews) | 

#### Platform Content

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Employee Pulse Surveys** | Not enough data | 9.2 (8 reviews) | 
| **Survey Customization** | Not enough data | 9.2 (11 reviews) | 
| **Goal and Challenge Creation** | Not enough data | 8.1 (9 reviews) | 
| **Science-based templates** | Not enough data | 8.6 (7 reviews) | 

#### Platform Additional Functionality

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Employee Segmenting** | Not enough data | 9.4 (6 reviews) | 
| **Goal and Challenge Creation** | Not enough data | 8.1 (9 reviews) | 
| **Peer Recognition** | Not enough data | 7.4 (7 reviews) | 
| **Social Feedback Portal** | Not enough data | 7.9 (8 reviews) | 

#### Platform

| Feature | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Customization ** | Not enough data | 9.6 (8 reviews) | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | 9.7 (5 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.6 (8 reviews) | 
| **Performance** | Not enough data | Feature Not Available | 
| **Mobility** | Not enough data | 9.8 (7 reviews) | 
| **Reporting** | Not enough data | 9.4 (8 reviews) | 
| **Dashboards** | Not enough data | 9.6 (8 reviews) | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to SurveyMonkey (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to ThoughtExchange (3):** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Audience Response Software](https://www.g2.com/categories/audience-response), [Decision-Making Software](https://www.g2.com/categories/decision-making)


---
## Reviewer Demographics

### By Company Size

| Segment | SurveyMonkey | ThoughtExchange | 
|---|---|---|
| **Small-Business** | 36.5% | 28.6% | 
| **Mid-Market** | 34.1% | 31.0% | 
| **Enterprise** | 29.4% | 40.5% | 

### By Industry

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.1%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

#### ThoughtExchange

- **Education Management:** 21.4%
- **Primary/Secondary Education:** 9.5%
- **Information Technology and Services:** 9.5%
- **Construction:** 7.1%
- **Hospital & Health Care:** 7.1%
- **Financial Services:** 4.8%
- **Health, Wellness and Fitness:** 4.8%
- **Hospitality:** 4.8%
- **Computer Games:** 2.4%
- **Computer Software:** 2.4%
- **Other:** 26.2%

---
## Alternatives

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5134 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (993 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (469 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

### Alternatives to ThoughtExchange

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Lattice](https://www.g2.com/products/lattice-lattice/reviews) — 4.7/5 stars (4096 reviews)
- [Slido](https://www.g2.com/products/slido/reviews) — 4.8/5 stars (775 reviews)
- [Mentimeter](https://www.g2.com/products/mentimeter/reviews) — 4.7/5 stars (788 reviews)
- [Qualtrics Employee Experience](https://www.g2.com/products/qualtrics-employee-experience/reviews) — 4.4/5 stars (462 reviews)
- [Vevox](https://www.g2.com/products/vevox/reviews) — 4.7/5 stars (438 reviews)
- [15Five](https://www.g2.com/products/15five/reviews) — 4.6/5 stars (1904 reviews)
- [Kahoot!](https://www.g2.com/products/kahoot/reviews) — 4.6/5 stars (405 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews)
- [Coda](https://www.g2.com/products/superhuman-coda/reviews) — 4.6/5 stars (492 reviews)

---
## Top Discussions

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### ThoughtExchange

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surveymonkey-vs-thoughtexchange)