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Compare SurveyMonkey and ThoughtExchange 
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At a Glance
Market Segments
Small-Business (36.3% of reviews)
Enterprise (40.5% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
SurveyMonkey
Star Rating
(23,267)4.4 out of 5
Market Segments
Small-Business (36.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansThoughtExchange
Star Rating
(46)4.7 out of 5
Market Segments
Enterprise (40.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ThoughtExchangeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey excels in its "Survey Builder" feature, with a score of 9.0, making it easy to create surveys quickly. In contrast, ThoughtExchange's survey management tools are noted for their "Audience Engagement" capabilities, particularly in live interactions, which users rate highly.
- Reviewers mention that ThoughtExchange offers superior "Quality of Support" with a score of 9.5, indicating that users feel well-supported during their experience. Conversely, SurveyMonkey's support is rated lower at 8.6, suggesting that users may encounter challenges when seeking assistance.
- G2 users highlight that SurveyMonkey's "Customization" options, particularly in "Custom Fields" and "Conditional Logic," are user-friendly, scoring 8.8 and 8.5 respectively. However, ThoughtExchange shines in "Interoperability" with a score of 9.2, allowing for seamless integration with other platforms.
- Users on G2 report that ThoughtExchange's "Feedback Analysis" features, such as "Thematic Analysis" and "Sentiment Analysis," are robust, both scoring 7.7, which helps organizations gain deeper insights from feedback. In contrast, SurveyMonkey's feedback management tools are less emphasized, with lower ratings in tagging and segmentation.
- Reviewers mention that SurveyMonkey's "Ease of Use" is rated at 9.2, making it accessible for users of all skill levels. However, ThoughtExchange's "Ease of Setup" is rated even higher at 9.5, indicating that users find it quicker to get started with the platform.
- Users say that ThoughtExchange's "Employee Pulse Surveys" feature is particularly effective, scoring 9.2, which helps organizations gauge employee sentiment effectively. Meanwhile, SurveyMonkey's offerings in this area are less highlighted, suggesting a potential gap in functionality for organizations focused on employee engagement.
Pricing
Entry-Level Pricing
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
ThoughtExchange
No pricing availableFree Trial
SurveyMonkey
Free Trial is available
ThoughtExchange
No trial information availableRatings
Meets Requirements
9.0
20,452
9.1
25
Ease of Use
9.2
20,564
9.4
24
Ease of Setup
9.0
7,903
9.5
14
Ease of Admin
8.9
7,583
9.5
14
Quality of Support
8.6
14,500
9.5
23
Has the product been a good partner in doing business?
8.8
6,632
9.6
14
Product Direction (% positive)
7.7
20,015
8.9
22
Features by Category
Feedback Management
7.7
146
Not enough data
8.0
143
Not enough data
8.1
144
Not enough data
Feedback Analysis
8.1
141
Not enough data
7.9
140
Not enough data
7.6
136
Not enough data
Feedback Sources
8.1
142
Not enough data
8.9
142
Not enough data
7.8
138
Not enough data
7.7
137
Not enough data
Generative AI
7.3
130
Not enough data
7.6
84
Not enough data
Audience Engagement
Not enough data
9.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Event Support
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Engagement Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Audience Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
1369
Feature Not Available
8.9
1397
Not enough data
8.6
1317
Not enough data
8.8
1359
Not enough data
Survey Customization
8.5
1143
Feature Not Available
8.2
1177
Not enough data
8.1
1069
Not enough data
8.1
896
Not enough data
Survey Insights
8.6
1304
Not enough data
8.0
926
Feature Not Available
8.5
1239
Not enough data
8.4
1129
Not enough data
Agentic AI - Survey
7.6
144
Not enough data
7.7
143
Not enough data
7.9
144
Not enough data
Customization
8.6
205
Not enough data
8.3
189
Not enough data
8.7
210
Not enough data
8.6
217
Not enough data
Additional Functionality
8.3
171
Not enough data
7.7
150
Not enough data
8.3
194
Not enough data
7.8
149
Not enough data
8.6
199
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Decision-Making
Not enough data
Not enough data
Platform Basics
Not enough data
Feature Not Available
Not enough data
8.8
10
Not enough data
9.2
6
Platform Content
Not enough data
9.2
8
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.6
7
Platform Additional Functionality
Not enough data
9.4
6
Not enough data
8.1
9
Not enough data
7.4
7
Not enough data
7.9
8
Platform
Not enough data
9.6
8
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.6
8
Not enough data
Feature Not Available
Not enough data
9.8
7
Not enough data
9.4
8
Not enough data
9.6
8
Categories
Categories
Shared Categories
SurveyMonkey and ThoughtExchange are categorized as Survey
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ThoughtExchange
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Education Management
21.4%
Primary/Secondary Education
9.5%
Information Technology and Services
9.5%
Hospital & Health Care
7.1%
Construction
7.1%
Other
45.2%
Alternatives
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
ThoughtExchange has no discussions with answers
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