Compare SurveyMonkey and ThoughtExchange 
At a Glance
Market Segments
Small-Business (36.4% of reviews)
Enterprise (40.5% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
SurveyMonkey
Star Rating
(23,419)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansThoughtExchange
Star Rating
(46)4.7 out of 5
Market Segments
Enterprise (40.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ThoughtExchangeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user experience, with many praising its straightforward process for creating, updating, and analyzing surveys. Users appreciate the variety of templates and question types available, which enhance the accuracy of their surveys and make distribution easy through multiple channels.
- Users say that ThoughtExchange stands out for its focus on collaboration and inclusion, making it a powerful tool for organizations looking to prioritize values and foster culture. Reviewers highlight its ability to quickly gather feedback and reach consensus, which is particularly beneficial for organizational decision-making.
- According to verified reviews, SurveyMonkey has a significantly larger user base, which contributes to its higher overall satisfaction score. With over 23,000 reviews, users feel confident in the platform's reliability and support, while ThoughtExchange, with only 42 reviews, may not have the same level of established trust.
- Reviewers mention that ThoughtExchange offers excellent support, with many users noting the helpful consulting services provided by the company. This personalized assistance can be a game-changer for organizations looking to maximize the platform's potential, whereas SurveyMonkey's support, while solid, does not receive the same level of acclaim.
- Users highlight that SurveyMonkey's ease of use is a significant advantage, with many finding the data collection process intuitive and efficient. This user-friendly design allows teams to focus on gathering insights rather than getting bogged down in technicalities, a point that some ThoughtExchange users feel could be improved.
- G2 reviewers indicate that while both platforms have strong features, SurveyMonkey's extensive market presence and user feedback suggest it may be better suited for small businesses, whereas ThoughtExchange is more tailored for enterprise-level needs. This distinction can help potential buyers align their choice with their organization's size and goals.
Pricing
Entry-Level Pricing
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
ThoughtExchange
No pricing availableFree Trial
SurveyMonkey
Free Trial is available
ThoughtExchange
No trial information availableRatings
Meets Requirements
9.0
20,569
9.1
25
Ease of Use
9.2
20,687
9.4
24
Ease of Setup
9.0
8,022
9.5
14
Ease of Admin
8.9
7,613
9.5
14
Quality of Support
8.6
14,596
9.5
23
Has the product been a good partner in doing business?
8.8
6,662
9.6
14
Product Direction (% positive)
7.7
20,131
8.9
22
Features by Category
Feedback Management
7.7
148
Not enough data
8.1
145
Not enough data
8.1
153
Not enough data
Feedback Analysis
8.1
145
Not enough data
7.9
145
Not enough data
7.6
138
Not enough data
Feedback Sources
8.1
147
Not enough data
9.0
160
Not enough data
7.8
139
Not enough data
7.7
137
Not enough data
Generative AI
7.4
131
Not enough data
7.6
83
Not enough data
Audience Engagement
Not enough data
9.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Event Support
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Engagement Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Audience Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
1442
Feature Not Available
8.9
1427
Not enough data
8.6
1354
Not enough data
8.8
1398
Not enough data
Survey Customization
8.5
1160
Feature Not Available
8.2
1198
Not enough data
8.1
1076
Not enough data
8.1
907
Not enough data
Survey Insights
8.6
1367
Not enough data
8.0
937
Feature Not Available
8.5
1259
Not enough data
8.4
1136
Not enough data
Agentic AI - Survey
7.6
148
Not enough data
7.7
148
Not enough data
8.0
151
Not enough data
Customization
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Not enough data
Additional Functionality
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.5
204
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Decision-Making
Not enough data
Not enough data
Platform Basics
Not enough data
Feature Not Available
Not enough data
8.8
10
Not enough data
9.2
6
Platform Content
Not enough data
9.2
8
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.6
7
Platform Additional Functionality
Not enough data
9.4
6
Not enough data
8.1
9
Not enough data
7.4
7
Not enough data
7.9
8
Platform
Not enough data
9.6
8
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.6
8
Not enough data
Feature Not Available
Not enough data
9.8
7
Not enough data
9.4
8
Not enough data
9.6
8
Categories
Categories
Shared Categories
SurveyMonkey and ThoughtExchange are categorized as Survey
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ThoughtExchange
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Education Management
21.4%
Primary/Secondary Education
9.5%
Information Technology and Services
9.5%
Construction
7.1%
Hospital & Health Care
7.1%
Other
45.2%
Alternatives
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
ThoughtExchange has no discussions with answers
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