# SurveyMonkey vs Suzy Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user-friendliness, with many users appreciating its intuitive drag-and-drop interface and clean design. One user noted, "I find SurveyMonkey easy to use," highlighting its accessibility for those new to survey creation.
- **Users say** that Suzy stands out for its speed in delivering structured feedback from targeted audiences. Reviewers have praised its ability to provide quick insights, which is crucial for making timely decisions in fast-paced environments.
- **According to verified reviews** , SurveyMonkey has a significantly larger user base, which contributes to its higher overall satisfaction score. With over 23,000 reviews, users feel confident in its reliability and performance, while Suzy's smaller review count may limit the breadth of user experiences.
- **Reviewers mention** that Suzy's consumer insights platform is particularly beneficial for creative teams, allowing them to access real-time feedback directly. This democratization of insights is a key feature that users find valuable, especially in collaborative settings.
- **Users highlight** that while SurveyMonkey offers a robust survey builder with strong templates, Suzy's focus on market research tools provides a unique advantage for businesses needing rapid feedback. One user noted, "Suzy allows for quick market research," which can be a game-changer for product development.
- **G2 reviewers indicate** that while SurveyMonkey has a solid support system, Suzy's quality of support is rated higher, with users appreciating the responsiveness and helpfulness of the support team. This can be a crucial factor for teams that require ongoing assistance during their survey processes.



| | SurveyMonkey | Suzy | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 23,553 | 142 | 
| **Largest Market Segment** | Small-Business (36.5% of reviews) | Mid-Market (43.9% of reviews) | 
| **Entry Level Price** | Contact Us | Custom Number of interviews | 

---
## Top Pros & Cons

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

### Suzy

Pros:
- Ease of Use (19 reviews)
- Helpful (13 reviews)

Cons:
- Limited Customization (5 reviews)
- Survey Issues (5 reviews)

---
## Ratings Comparison
| Rating | SurveyMonkey | Suzy | 
|---|---|---|
  | **Meets Requirements** | 9.0 (20680 reviews) | 8.9 (101 reviews) | 
  | **Ease of Use** | 9.2 (20798 reviews) | 9.1 (102 reviews) | 
  | **Ease of Setup** | 9.0 (8133 reviews) | 9.2 (21 reviews) | 
  | **Ease of Admin** | 8.9 (7621 reviews) | 9.2 (18 reviews) | 
  | **Quality of Support** | 8.6 (14673 reviews) | 9.7 (100 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (6671 reviews) | 9.8 (20 reviews) | 
  | **Product Direction (% positive)** | 7.7 (20220 reviews) | 9.7 (93 reviews) | 

---
## Pricing

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### Suzy

#### Entry-Level Pricing

Plan: Suzy Live

Price: Custom Number of interviews

Description: Capture consumer understanding with 1-on-1, in-depth interviews with the audiences you care about most.

Key Features:
- Built-in scheduling logistics
- Respondent incentives included
- Recordings & transcripts

[Browse all 3 editions](https://www.g2.com/products/suzy/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **Suzy** | 8.3/10 | 56 |

#### User Response Methods

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Survey** | Not enough data | 9.4 (50 reviews) | 
| **Video Snippets** | Not enough data | 7.9 (22 reviews) | 
| **Video Interview** | Not enough data | 8.0 (20 reviews) | 
| **Photo Submission** | Not enough data | 8.2 (28 reviews) | 
| **Text/Notes** | Not enough data | 8.1 (33 reviews) | 

#### Participant Selection

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **In-App** | Not enough data | 8.3 (21 reviews) | 
| **In-Store** | Not enough data | Feature Not Available | 
| **On-Site** | Not enough data | Feature Not Available | 
| **Recruitment Pool** | Not enough data | 8.3 (40 reviews) | 

#### Insights

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Analytics** | Not enough data | 8.5 (47 reviews) | 
| **Collaboration** | Not enough data | 8.8 (41 reviews) | 
| **Sorting** | Not enough data | 8.3 (37 reviews) | 

#### Generative AI

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.3 (13 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 7.9/10 | 194 |
| **Suzy** | N/A | N/A |

#### Feedback Management

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Tagging** | 7.8 (150 reviews) | Not enough data | 
| **Segmentation** | 8.1 (147 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.1 (158 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Thematic Analysis** | 8.1 (144 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (144 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (138 reviews) | Not enough data | 

#### Feedback Sources

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Online Reviews** | 8.1 (147 reviews) | Not enough data | 
| **Surveys** | 9.1 (170 reviews) | Not enough data | 
| **Social Media** | 7.8 (138 reviews) | Not enough data | 
| **Customer Service Channels** | 7.7 (136 reviews) | Not enough data | 

#### Generative AI

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **AI Text Generation** | 7.4 (130 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (81 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 1712 |
| **Suzy** | 8.1/10 | 72 |

#### Survey Management

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Survey Builder** | 9.0 (1508 reviews) | 9.0 (67 reviews) | 
| **Question Types** | 8.9 (1445 reviews) | 9.1 (68 reviews) | 
| **Templates** | 8.6 (1361 reviews) | 8.5 (55 reviews) | 
| **Survey Distribution** | 8.9 (1423 reviews) | 8.5 (59 reviews) | 

#### Survey Customization

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Branching/Skip Logic** | 8.4 (1173 reviews) | 8.1 (61 reviews) | 
| **Branding** | 8.2 (1208 reviews) | Feature Not Available | 
| **Multimedia Support** | 8.1 (1073 reviews) | 7.9 (52 reviews) | 
| **Multilingual Surveys** | 8.1 (906 reviews) | 6.3 (35 reviews) | 

#### Survey Insights

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Reporting & Analytics** | 8.6 (1417 reviews) | 8.2 (66 reviews) | 
| **BI Tools Integration** | 8.0 (946 reviews) | 6.7 (29 reviews) | 
| **Data Exporting** | 8.5 (1267 reviews) | 8.6 (62 reviews) | 
| **Permissions** | 8.4 (1138 reviews) | 8.2 (40 reviews) | 

#### Agentic AI - Survey

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Adaptive Learning** | 7.6 (147 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (152 reviews) | Not enough data | 
| **Decision Making** | 8.0 (153 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 246 |
| **Suzy** | N/A | N/A |

#### Customization

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Custom Fields** | 8.6 (209 reviews) | Not enough data | 
| **Conditional Logic** | 8.3 (194 reviews) | Not enough data | 
| **Multi-page Forms** | 8.7 (214 reviews) | Not enough data | 
| **Design** | 8.6 (228 reviews) | Not enough data | 

#### Additional Functionality

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Embedded Forms** | 8.3 (173 reviews) | Not enough data | 
| **Offline Capability** | 7.6 (151 reviews) | Not enough data | 
| **Notifications** | 8.3 (197 reviews) | Not enough data | 
| **Payments** | 7.8 (150 reviews) | Not enough data | 
| **Mobile Forms** | 8.5 (205 reviews) | Not enough data | 

### Brand Intelligence

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **Suzy** | 7.9/10 | 29 |

#### Brand Signals

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Comparison** | Not enough data | 8.5 (21 reviews) | 
| **AI** | Not enough data | 6.9 (14 reviews) | 
| **Brand Health** | Not enough data | 7.9 (21 reviews) | 

#### Brand Analytics

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Trend Analysis** | Not enough data | 8.2 (19 reviews) | 
| **Tracking** | Not enough data | 7.8 (15 reviews) | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **Suzy** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | SurveyMonkey | Suzy | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to SurveyMonkey (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Suzy (3):** [User Research Tools](https://www.g2.com/categories/user-research), [Brand Intelligence Software](https://www.g2.com/categories/brand-intelligence), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | SurveyMonkey | Suzy | 
|---|---|---|
| **Small-Business** | 36.5% | 24.2% | 
| **Mid-Market** | 34.1% | 43.9% | 
| **Enterprise** | 29.4% | 31.8% | 

### By Industry

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

#### Suzy

- **Consumer Goods:** 30.2%
- **Marketing and Advertising:** 17.5%
- **Food & Beverages:** 14.3%
- **Retail:** 4.0%
- **Market Research:** 4.0%
- **Consumer Electronics:** 3.2%
- **Financial Services:** 3.2%
- **Cosmetics:** 2.4%
- **Broadcast Media:** 1.6%
- **Design:** 1.6%
- **Other:** 18.3%

---
## Alternatives

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5209 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (953 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)

### Alternatives to Suzy

- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Zappi](https://www.g2.com/products/zappi/reviews) — 4.6/5 stars (19 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (528 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (953 reviews)
- [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) — 4.4/5 stars (727 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5209 reviews)

---
## Top Discussions

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### Suzy

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surveymonkey-vs-suzy)