G2 reviewers report that SurveyMonkey excels in user satisfaction, boasting a significantly higher overall score compared to SurveyPlanet. Users appreciate its user-friendly interface and the ability to create surveys quickly, with one reviewer noting they could implement a global survey in just a few days.
According to verified reviews, SurveyMonkey's extensive library of over 500 expert-written templates is a standout feature, allowing users to generate professionally structured surveys efficiently. This feature is particularly praised for ensuring data collection adheres to scientifically sound research methods.
Users say that while SurveyPlanet is also user-friendly, it shines in its customization options and the ability to visualize data effectively. Reviewers highlight its capability to display results in graphs and visuals, making it easier to interpret feedback.
Reviewers mention that SurveyMonkey's implementation process is notably quick and intuitive, which is a significant advantage for teams needing to launch surveys rapidly. In contrast, SurveyPlanet, while easy to set up, has fewer recent reviews, which may indicate less frequent updates or user engagement.
Users appreciate the quality of support from SurveyPlanet, with specific praise for individual team members like David, who is described as extremely helpful. However, SurveyMonkey also receives commendations for its support, though it has a slightly lower rating in this area compared to SurveyPlanet.
According to recent feedback, both platforms meet user requirements effectively, but SurveyMonkey's higher volume of reviews suggests a more robust user experience overall. Users have expressed satisfaction with its AI enhancements, which streamline the survey creation process, a feature that SurveyPlanet currently lacks.
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