G2 reviewers report that SurveyMonkey excels in user satisfaction, boasting a significantly higher overall score compared to eSurveysPro. Users appreciate its user-friendly interface and the ability to create surveys quickly, with one reviewer noting they could implement a global survey in just a few days.
According to verified reviews, SurveyMonkey's extensive library of over 500 expert-written templates is a standout feature, allowing users to generate professionally structured surveys from a single text prompt in under a minute. In contrast, while eSurveysPro also offers a template library, users feel it doesn't match the breadth and quality of SurveyMonkey's offerings.
Users say that SurveyMonkey's ease of use is a major advantage, with a score reflecting its intuitive design. Reviewers highlight the platform's AI enhancements as exceptional, making survey creation not only fast but also effective. eSurveysPro, while user-friendly, has received slightly lower ratings in this area, indicating some room for improvement.
Reviewers mention that SurveyMonkey's implementation process is notably quick and straightforward, which is a significant benefit for teams looking to get started without extensive setup. In contrast, eSurveysPro's setup is rated higher, but users have not reported the same level of speed and efficiency in getting started.
Users highlight that both platforms offer good support, with SurveyMonkey and eSurveysPro receiving similar ratings. However, SurveyMonkey's larger user base and more frequent updates may provide a more robust support experience, as evidenced by the volume of recent reviews compared to eSurveysPro, which has seen no recent activity.
According to recent feedback, SurveyMonkey's ability to analyze survey responses is praised, with users noting the platform's comprehensive tools for summarizing data. eSurveysPro also offers analysis features, but users feel that SurveyMonkey's tools are more advanced and better integrated, enhancing the overall data collection experience.
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