# Surfly, Upscope vs Zoho Assist Comparison

| | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 100 | 118 | 694 | 
| **Largest Market Segment** | Small-Business (43.3% of reviews) | Small-Business (45.5% of reviews) | Small-Business (71.6% of reviews) | 
| **Entry Level Price** | Contact Us 200000 minutes Per Month | No pricing available | $0 1 Remote Support Technician and 5 Unattended Computers | 

---
## Top Pros & Cons

### Surfly

**Not enough data**

### Upscope

Pros:
- Ease of Use (3 reviews)
- Customer Engagement (2 reviews)

Cons:
- Access Issues (1 reviews)
- Connectivity Issues (1 reviews)

### Zoho Assist

Pros:
- Ease of Use (138 reviews)
- Remote Access (96 reviews)

Cons:
- Remote Access Issues (30 reviews)
- Feature Limitations (21 reviews)

---
## Ratings Comparison
| Rating | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
  | **Meets Requirements** | 9.3 (60 reviews) | 9.1 (96 reviews) | 9.2 (574 reviews) | 
  | **Ease of Use** | 9.5 (59 reviews) | 9.5 (96 reviews) | 9.3 (587 reviews) | 
  | **Ease of Setup** | 9.1 (36 reviews) | 9.5 (36 reviews) | 9.3 (504 reviews) | 
  | **Ease of Admin** | 9.0 (34 reviews) | 9.7 (29 reviews) | 9.3 (414 reviews) | 
  | **Quality of Support** | 9.3 (57 reviews) | 9.1 (76 reviews) | 9.0 (481 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (33 reviews) | 9.8 (32 reviews) | 9.2 (399 reviews) | 
  | **Product Direction (% positive)** | 9.0 (46 reviews) | 9.4 (91 reviews) | 9.4 (560 reviews) | 

---
## Pricing

### Surfly

#### Entry-Level Pricing

Plan: Surf

Price: Contact Us 200000 minutes Per Month

Description: For instant and simple web collaboration

Key Features:
- Co-browsing
- Video Chat
- Screen sharing

[Browse all 3 editions](https://www.g2.com/products/surfly/pricing)

#### Free Trial

Yes

### Upscope

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Zoho Assist

#### Entry-Level Pricing

Plan: Free Edition (free plan, free forever)

Price: $0 1 Remote Support Technician and 5 Unattended Computers

Description: 1 Simultaneous Session

Key Features:
- Instant Chat
- Desktop App
- UAC Compatible

[Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Surfly** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Communication

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Surfly** | 9.2/10 | 34 |
| **Upscope** | 9.0/10 | 35 |
| **Zoho Assist** | 7.7/10 | 54 |

#### Presenter Tools

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Live Preview** | 9.2 (26 reviews) | 9.3 (30 reviews) | 7.6 (45 reviews) | 
| **Notifications Blocker** | Feature Not Available | 8.9 (24 reviews) | 6.9 (43 reviews) | 
| **Remote Control** | 9.4 (29 reviews) | 9.6 (30 reviews) | 8.5 (44 reviews) | 
| **Switch Presenter** | 9.2 (28 reviews) | 9.5 (23 reviews) | 7.8 (43 reviews) | 

#### Conferencing Options

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Group Live Chat** | 9.0 (24 reviews) | 8.4 (23 reviews) | 7.8 (44 reviews) | 
| **Audio Conferencing** | 9.3 (25 reviews) | 8.5 (26 reviews) | 7.5 (46 reviews) | 
| **Video Conferencing** | 9.1 (28 reviews) | 8.2 (23 reviews) | 7.4 (46 reviews) | 

#### Application Tools

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Password Protection** | 9.1 (23 reviews) | 8.8 (23 reviews) | 8.1 (40 reviews) | 
| **Recording** | 9.2 (22 reviews) | 9.3 (26 reviews) | 7.8 (42 reviews) | 
| **In-Browser Application** | 9.3 (27 reviews) | 9.7 (29 reviews) | 8.8 (47 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 6.3 (22 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Surfly** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### ServiceNow Apps

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Surfly** | 9.0/10 | 15 |
| **Upscope** | N/A | N/A |
| **Zoho Assist** | 8.5/10 | 269 |

#### Administration

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Screen Sharing** | 9.6 (14 reviews) | Not enough data | 9.3 (230 reviews) | 
| **File Sharing** | 9.2 (15 reviews) | Not enough data | 8.6 (199 reviews) | 
| **Session Recording** | 8.2 (12 reviews) | Not enough data | 8.3 (172 reviews) | 
| **Unattended Remote Access** | Feature Not Available | Not enough data | 9.4 (227 reviews) | 
| **Multi - Session Handling** | 9.5 (10 reviews) | Not enough data | 8.5 (179 reviews) | 
| **Multi-Monitor Support** | 9.1 (9 reviews) | Not enough data | 8.6 (184 reviews) | 

#### Maintenance

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Remote Reboot** | Feature Not Available | Not enough data | 8.6 (185 reviews) | 
| **Remote Printing** | Feature Not Available | Not enough data | 8.2 (163 reviews) | 

#### Communication 

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Text Chat** | 8.5 (10 reviews) | Not enough data | 8.5 (181 reviews) | 
| **VoIP** | 8.3 (9 reviews) | Not enough data | 7.3 (146 reviews) | 
| **Video Conference Call** | 9.6 (12 reviews) | Not enough data | 7.1 (148 reviews) | 
| **Screen Annotations** | 9.3 (14 reviews) | Not enough data | 7.9 (147 reviews) | 

#### Security

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Data Encryption** | 9.2 (14 reviews) | Not enough data | 8.7 (161 reviews) | 
| **Compliance** | 8.8 (12 reviews) | Not enough data | 8.8 (152 reviews) | 

#### Device Support

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Mobile Device Access** | 8.7 (13 reviews) | Not enough data | 8.3 (169 reviews) | 
| **Multi-Platform Support** | 8.8 (13 reviews) | Not enough data | 8.9 (178 reviews) | 
| **Cross-Platform** | 9.0 (12 reviews) | Not enough data | 8.8 (171 reviews) | 

#### Performance

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Reporting** | 8.5 (12 reviews) | Not enough data | 8.4 (163 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Surfly** | 9.5/10 | 16 |
| **Upscope** | 9.4/10 | 50 |
| **Zoho Assist** | 8.8/10 | 9 |

#### Administration

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Access Control** | 9.3 (15 reviews) | 9.6 (48 reviews) | 8.9 (9 reviews) | 
| **Web Page Navigation** | 9.4 (16 reviews) | 9.4 (48 reviews) | 8.8 (8 reviews) | 
| **Real Time Assistance** | 9.1 (16 reviews) | 9.4 (46 reviews) | 8.8 (8 reviews) | 

#### Security

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Data Security** | 9.8 (14 reviews) | 9.4 (45 reviews) | 8.8 (8 reviews) | 
| **Data Masking** | 9.7 (13 reviews) | 9.3 (45 reviews) | 8.5 (8 reviews) | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Surfly** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Surfly** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Zoho Assist** | 8.5/10 | 264 |

#### Administration

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Usage Information** | Not enough data | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | Not enough data | 8.3 (195 reviews) | 
| **Diagnostics** | Not enough data | Not enough data | 8.2 (196 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 8.1 (176 reviews) | 
| **Session Transfer** | Not enough data | Not enough data | 8.2 (175 reviews) | 
| **Unattended Access** | Not enough data | Not enough data | 9.2 (225 reviews) | 
| **File Sharing** | Not enough data | Not enough data | 8.6 (208 reviews) | 

#### Platform

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Cross-Platform Access** | Not enough data | Not enough data | 8.7 (202 reviews) | 
| **Mobile Device Access** | Not enough data | Not enough data | 8.3 (190 reviews) | 
| **Applications Management** | Not enough data | Not enough data | Feature Not Available | 
| **Remote Device Control** | Not enough data | Not enough data | 9.2 (217 reviews) | 

#### Security

| Feature | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Remote Wipe** | Not enough data | Not enough data | Feature Not Available | 
| **Device Management** | Not enough data | Not enough data | Feature Not Available | 
| **Device Enrollment** | Not enough data | Not enough data | 8.4 (163 reviews) | 

---
## Categories
**Shared Categories (2):** [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing)

**Unique to Surfly (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)


**Unique to Zoho Assist (3):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Support Software](https://www.g2.com/categories/remote-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Surfly | Upscope | Zoho Assist | 
|---|---|---|---|
| **Small-Business** | 43.3% | 45.5% | 71.6% | 
| **Mid-Market** | 33.3% | 36.4% | 23.2% | 
| **Enterprise** | 23.3% | 18.2% | 5.2% | 

### By Industry

#### Surfly

- **Financial Services:** 18.9%
- **Information Technology and Services:** 13.3%
- **Insurance:** 11.1%
- **Computer Software:** 7.8%
- **Apparel & Fashion:** 3.3%
- **Computer & Network Security:** 3.3%
- **Consumer Goods:** 3.3%
- **Telecommunications:** 3.3%
- **Marketing and Advertising:** 2.2%
- **Banking:** 2.2%
- **Other:** 31.1%

#### Upscope

- **Financial Services:** 20.0%
- **Computer Software:** 13.6%
- **Consulting:** 7.3%
- **Information Technology and Services:** 7.3%
- **Insurance:** 6.4%
- **Consumer Services:** 5.5%
- **Automotive:** 4.5%
- **Banking:** 4.5%
- **Marketing and Advertising:** 3.6%
- **Legal Services:** 3.6%
- **Other:** 23.6%

#### Zoho Assist

- **Information Technology and Services:** 26.4%
- **Computer & Network Security:** 7.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 2.6%
- **Retail:** 2.5%
- **Non-Profit Organization Management:** 2.3%
- **Education Management:** 2.2%
- **Consulting:** 2.0%
- **Automotive:** 2.0%
- **Computer Hardware:** 2.0%
- **Other:** 44.8%

---
## Alternatives

### Alternatives to Surfly

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56383 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18890 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)

### Alternatives to Upscope

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56383 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17097 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48004 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18890 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5819 reviews)
- [Rise Vision](https://www.g2.com/products/rise-vision/reviews) — 4.7/5 stars (972 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)

### Alternatives to Zoho Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (638 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)

---
## Top Discussions

### Surfly

- Title: [What is Surfly used for?](https://www.g2.com/discussions/what-is-surfly-used-for) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Surfly is used for a variety of purposes, primarily focused on enhancing online interactions and collaboration. It is a web-based platform that provides..."

### Upscope

- Title: [I am really curious to why you can not show all users when you login that are online at the moment?](https://www.g2.com/discussions/12709-i-am-really-curious-to-why-you-can-not-show-all-users-when-you-login-that-are-online-at-the-moment) — 2 comments, 1 upvote
  > **Top comment:** "Hi Michael, 
We just recently saw this, I had not realised there were comments added here so I apologise for the late reply. 

The Upscope search page by..."
- Title: [Security](https://www.g2.com/discussions/security-c9b57bb7-8771-4d53-a8cb-d4e8bbc9617d) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Upscope is used by banking, health and SaaS companies worldwide because it gives them complete control over what data is transferred if any. Upscope is ISO..."
- Title: [Interactive features](https://www.g2.com/discussions/interactive-features) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "The support agent can click and scroll directly on the customer's screen. The customer will see a second mouse cursor appear and they can work together to..."
- Title: [No-download software](https://www.g2.com/discussions/no-download-software) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Neither the customer or the agent needs to download or install any software. Upscope cobrowsing is added to your website when you first sign up. After that,..."

### Zoho Assist

- Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote
  > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..."
- Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment
  > **Top comment:** "Remote Support Software"
- Title: [Is there an app that runs where I ca connect with my account without  using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote
  > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed.  Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surfly-vs-upscope-vs-zoho-assist)