# Surfboard WFM vs Zendesk for Employee Service Comparison
---
## AI Generated Summary
- Users report that Zendesk Workforce Management excels in its "Team Communication" feature, scoring 9.0, which reviewers mention facilitates seamless collaboration among team members, enhancing overall productivity.
- Reviewers mention that Surfboard WFM shines in "Shift Scheduling," achieving a score of 9.4, with users highlighting its intuitive interface that simplifies the process of creating and managing shifts effectively.
- G2 users note that Zendesk's "Quality of Support" is impressive, with a score of 8.8, as many reviewers appreciate the responsive customer service that assists with troubleshooting and inquiries.
- Users on G2 report that Surfboard WFM's "Forecasting" capabilities are robust, scoring 8.7, with reviewers emphasizing its accuracy in predicting labor needs, which helps in better resource allocation.
- Reviewers say that while Zendesk offers decent "Absence & Leave Management" with a score of 8.9, Surfboard WFM's score of 8.1 indicates that it may not be as comprehensive, with some users expressing a desire for more detailed tracking options.
- Users report that Zendesk's "Customization" options are limited, scoring only 7.0, which some reviewers mention restricts their ability to tailor the platform to specific business needs compared to Surfboard WFM's higher score of 8.8 in this area.



| | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Star Rating** | 0.0 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 3 | 105 | 
| **Largest Market Segment** | Not enough data | Mid-Market (54.5% of reviews) | 
| **Entry Level Price** | Contact Us 10 Seats Per Year | $29.00 1 agent Per Month | 

---
## Top Pros & Cons

### Surfboard WFM

**Not enough data**

### Zendesk for Employee Service

Pros:
- Ease of Use (20 reviews)
- Features (10 reviews)

Cons:
- Integration Issues (4 reviews)
- Slow Loading (4 reviews)

---
## Ratings Comparison
| Rating | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
  | **Meets Requirements** | Not enough data | 9.1 (72 reviews) | 
  | **Ease of Use** | Not enough data | 8.9 (92 reviews) | 
  | **Ease of Setup** | Not enough data | 8.9 (63 reviews) | 
  | **Ease of Admin** | Not enough data | 8.2 (31 reviews) | 
  | **Quality of Support** | Not enough data | 8.9 (83 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.3 (31 reviews) | 
  | **Product Direction (% positive)** | Not enough data | 8.9 (65 reviews) | 

---
## Pricing

### Surfboard WFM

#### Entry-Level Pricing

Plan: Starters

Price: Contact Us 10 Seats Per Year

Description: Shift planning and basic reporting

Key Features:
- Shift planning
- Reporting
- Clocking in and out

[Browse all 3 editions](https://www.g2.com/products/surfboard-wfm/pricing)

#### Free Trial

No

### Zendesk for Employee Service

#### Entry-Level Pricing

Plan: Suite Team

Price: $29.00 1 agent Per Month

Description: For teams getting started with a service desk and ticketing system, ready out of the box

Key Features:
- AI Agents
- Knowledge Base
- Action Builder

[Browse all 4 editions](https://www.g2.com/products/zendesk-for-employee-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Surfboard WFM** | N/A | N/A |
| **Zendesk for Employee Service** | 9.8/10 | 13 |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Reliability** | Not enough data | 9.9 (12 reviews) | 
| **Data Security** | Not enough data | 10.0 (12 reviews) | 

#### Interaction

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Complex Query Handling** | Not enough data | 9.5 (13 reviews) | 
| **Natural Conversation** | Not enough data | 9.9 (13 reviews) | 
| **Understanding** | Not enough data | 9.6 (12 reviews) | 
| **Context Management** | Not enough data | 9.4 (12 reviews) | 
| **Customizability** | Not enough data | 10.0 (13 reviews) | 

#### Task & Flow Management - AI Chatbots

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **User Interaction Learning** | Not enough data | 10.0 (13 reviews) | 
| **Error Learning** | Not enough data | 10.0 (12 reviews) | 

#### Deployment & Embedding - AI Chatbots

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Creativity** | Not enough data | 9.9 (12 reviews) | 
| **Content Accuracy** | Not enough data | 9.3 (12 reviews) | 

#### Admin & Configuration - AI Chatbots

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **API Flexibility** | Not enough data | 9.9 (13 reviews) | 
| **Update Frequency and Utility** | Not enough data | 9.6 (13 reviews) | 
| **Cross-Platform Compatibility	** | Not enough data | 9.7 (12 reviews) | 
| **Software Integration** | Not enough data | 10.0 (13 reviews) | 

#### Agentic AI - AI Chatbots

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Surfboard WFM** | N/A | N/A |
| **Zendesk for Employee Service** | 8.3/10 | 39 |

#### Administration

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Change Management** | Not enough data | 8.1 (13 reviews) | 
| **Asset Management** | Not enough data | 7.8 (12 reviews) | 
| **Reports & Analytics** | Not enough data | 7.4 (21 reviews) | 

#### Service Desk

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Help Desk** | Not enough data | 9.6 (28 reviews) | 
| **Incident Reports** | Not enough data | 9.1 (16 reviews) | 
| **Process Workflow** | Not enough data | 8.1 (20 reviews) | 

#### Management

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Reporting** | Not enough data | 6.9 (13 reviews) | 
| **Administration Console** | Not enough data | 9.0 (12 reviews) | 
| **Access Management** | Not enough data | 8.5 (9 reviews) | 
| **Asset Management** | Not enough data | 6.9 (7 reviews) | 
| **Policy Dictation** | Not enough data | 7.6 (7 reviews) | 

#### Functionality

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.8 (21 reviews) | 
| **Performance Logging** | Not enough data | 7.4 (7 reviews) | 
| **Alerting** | Not enough data | 8.3 (7 reviews) | 
| **Automation** | Not enough data | 9.3 (18 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **Surfboard WFM** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Customization

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **HR Integrations** | Not enough data | Not enough data | 

#### HR Content

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Knowledge Management** | Not enough data | Not enough data | 
| **Content Delivery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Logistics

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **AI ** | Not enough data | Not enough data | 

#### Management

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Ticketing Platform** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **Business Process Management** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Dashboard & Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Surfboard WFM** | N/A | N/A |
| **Zendesk for Employee Service** | 9.5/10 | 17 |

#### Knowledge Pages

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Templates** | Not enough data | 8.2 (15 reviews) | 
| **In-Content Feedback** | Not enough data | 8.9 (16 reviews) | 
| **Versioning and Version History** | Not enough data | 8.5 (16 reviews) | 
| **Decision Trees** | Not enough data | 9.0 (16 reviews) | 
| **Duplicate Detection** | Not enough data | 9.6 (15 reviews) | 
| **Content Editor** | Not enough data | 9.0 (15 reviews) | 

#### Knowledge Dissemination

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Page Analytics** | Not enough data | 9.7 (16 reviews) | 
| **Permissions** | Not enough data | 10.0 (16 reviews) | 
| **Knowledge Sharing** | Not enough data | 10.0 (15 reviews) | 
| **Notifications** | Not enough data | 9.3 (15 reviews) | 
| **Advanced Search** | Not enough data | 9.8 (15 reviews) | 
| **Browser Extension** | Not enough data | 9.9 (15 reviews) | 
| **Organization** | Not enough data | 9.9 (15 reviews) | 
| **Other Integrations** | Not enough data | 10.0 (16 reviews) | 
| **Knowledge Integrations** | Not enough data | 10.0 (15 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Surfboard WFM** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Asset Inventory

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Surfboard WFM** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Platform Basics

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Performance** | Not enough data | Not enough data | 

#### Platform Content

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Mobility** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Portal** | Not enough data | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Surfboard WFM** | N/A | N/A |
| **Zendesk for Employee Service** | 9.6/10 | 26 |

#### Compatibility

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Federated Search** | Not enough data | 9.4 (26 reviews) | 
| **File Types** | Not enough data | 9.5 (25 reviews) | 
| **Global Language Support** | Not enough data | 9.2 (26 reviews) | 

#### Agentic AI - Enterprise Search Software

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Search Queries

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Typo Tolerance** | Not enough data | 9.6 (25 reviews) | 
| **Faceted Search** | Not enough data | 9.7 (26 reviews) | 
| **Synonyms** | Not enough data | 9.1 (25 reviews) | 
| **Highlighting** | Not enough data | 9.6 (25 reviews) | 
| **Natural Language** | Not enough data | 9.7 (26 reviews) | 

#### AI powered search - Enterprise Search Software

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | Not enough data | Not enough data | 
| **Relevance Tuning** | Not enough data | Not enough data | 
| **NLP & Semantic search** | Not enough data | Not enough data | 

#### Functionality

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Personalization** | Not enough data | 9.9 (25 reviews) | 
| **Search Analytics** | Not enough data | 9.8 (25 reviews) | 
| **Integrations** | Not enough data | 9.7 (25 reviews) | 

#### Compatibility - Enterprise Search Software

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **File Types** | Not enough data | Not enough data | 
| **Federated Search** | Not enough data | Not enough data | 
| **Global Language Support** | Not enough data | Not enough data | 

#### Functionality - Enterprise Search Software

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Search Analytics** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Search Queries - Enterprise Search Software

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Highlighting** | Not enough data | Not enough data | 
| **Faceted Search** | Not enough data | Not enough data | 
| **Typo Tolerance** | Not enough data | Not enough data | 
| **Synonyms** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Surfboard WFM** | N/A | N/A |
| **Zendesk for Employee Service** | 9.3/10 | 15 |

#### Responses

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Customization** | Not enough data | 9.9 (14 reviews) | 
| **Control** | Not enough data | 9.5 (14 reviews) | 
| **Route To Human** | Not enough data | 9.0 (14 reviews) | 
| **Menu bars** | Not enough data | 9.4 (14 reviews) | 
| **Drip sequences** | Not enough data | 7.9 (15 reviews) | 

#### Platform

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Live chat** | Not enough data | 8.9 (14 reviews) | 
| **Integrations** | Not enough data | 9.9 (15 reviews) | 
| **Branding** | Not enough data | 8.7 (14 reviews) | 
| **Analytics** | Not enough data | 10.0 (14 reviews) | 
| **A/B testing** | Not enough data | 8.2 (14 reviews) | 
| **Role-based access** | Not enough data | 10.0 (15 reviews) | 
| **Collection of information** | Not enough data | 9.9 (15 reviews) | 

#### Generative AI

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (14 reviews) | 
| **AI Text Summarization** | Not enough data | 10.0 (14 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Surfboard WFM** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Surfboard WFM** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Incident Management

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | Not enough data | 
| **Ticket Prioritization** | Not enough data | Not enough data | 
| **Ticket Notifications** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Self Service** | Not enough data | Not enough data | 
| **Active Directory** | Not enough data | Not enough data | 
| **Multi-Channel Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Surfboard WFM** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Knowledge Base

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Surfboard WFM** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Surfboard WFM** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Platform

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Workforce Management Platform Features

| Feature | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories

**Unique to Surfboard WFM (2):** [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Zendesk for Employee Service (9):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Surfboard WFM | Zendesk for Employee Service | 
|---|---|---|
| **Small-Business** | 0% | 27.3% | 
| **Mid-Market** | 0% | 54.5% | 
| **Enterprise** | 0% | 18.2% | 

### By Industry

#### Surfboard WFM

No data available

#### Zendesk for Employee Service

- **Information Technology and Services:** 16.7%
- **Computer Software:** 12.7%
- **Financial Services:** 6.9%
- **Computer & Network Security:** 4.9%
- **Consumer Services:** 4.9%
- **Retail:** 3.9%
- **Manufacturing:** 2.9%
- **Automotive:** 2.9%
- **Consumer Electronics:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Other:** 38.2%

---
## Alternatives

### Alternatives to Surfboard WFM

- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (183 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.4/5 stars (429 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13011 reviews)
- [Quinyx](https://www.g2.com/products/quinyx/reviews) — 4.3/5 stars (522 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6635 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Hubstaff](https://www.g2.com/products/hubstaff/reviews) — 4.4/5 stars (2281 reviews)
- [HROne](https://www.g2.com/products/uneecops-hrone/reviews) — 4.8/5 stars (2104 reviews)
- [isolved](https://www.g2.com/products/isolved/reviews) — 4.3/5 stars (1316 reviews)
- [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) — 4.3/5 stars (1075 reviews)

### Alternatives to Zendesk for Employee Service

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12921 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1204 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (12087 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2319 reviews)

---
## Top Discussions

### Surfboard WFM

No discussions available for this product.

### Zendesk for Employee Service

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surfboard-wfm-vs-zendesk-for-employee-service)