# Supportbench vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in providing a comprehensive solution for managing customer interactions, with users appreciating its ability to connect with vendors and customers seamlessly. One user highlighted the convenience of marking items as pending, which helps in organizing tasks related to various stakeholders.
- **Users say** that Supportbench stands out for its robust ticketing system, particularly in handling complex B2B cases. Reviewers noted that it effectively coordinates customer information, ensuring that all relevant data is easily accessible, which enhances relationship management.
- **According to verified reviews** , Zoho Desk's automation features are a significant advantage, allowing users to streamline repetitive tasks such as ticket routing and prioritization. This capability was praised by users who found it saved them considerable time and effort in managing customer requests.
- **Reviewers mention** that Supportbench's customer support team is highly responsive and efficient, often leaving no request unattended. This level of support is particularly beneficial for organizations of all sizes, as it ensures that help is readily available when needed.
- **G2 reviewers highlight** that while Zoho Desk has a slightly lower ease of use rating, it still offers flexibility in modifying workflows, which users find valuable. The live chat feature was specifically noted as a helpful tool for real-time customer engagement.
- **Users report** that both platforms have their strengths, but Supportbench's higher ratings in areas like ease of setup and quality of support suggest it may be better suited for businesses looking for a straightforward implementation and ongoing assistance. However, Zoho Desk's extensive automation capabilities make it a strong contender for those needing a more integrated approach to customer service.



| | Supportbench | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 115 | 7,622 | 
| **Largest Market Segment** | Small-Business (64.6% of reviews) | Small-Business (72.9% of reviews) | 
| **Entry Level Price** | No pricing available | $0.00 | 

---
## Top Pros & Cons

### Supportbench

Pros:
- Visibility (6 reviews)
- Efficiency (5 reviews)

Cons:
- Limited Integrations (4 reviews)
- Steep Learning Curve (3 reviews)

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

---
## Ratings Comparison
| Rating | Supportbench | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 9.6 (98 reviews) | 8.7 (6129 reviews) | 
  | **Ease of Use** | 9.6 (99 reviews) | 8.5 (6210 reviews) | 
  | **Ease of Setup** | 9.7 (34 reviews) | 8.1 (5481 reviews) | 
  | **Ease of Admin** | 9.6 (16 reviews) | 8.3 (4932 reviews) | 
  | **Quality of Support** | 9.7 (98 reviews) | 8.3 (5515 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (16 reviews) | 8.4 (4460 reviews) | 
  | **Product Direction (% positive)** | 9.8 (98 reviews) | 8.9 (5848 reviews) | 

---
## Pricing

### Supportbench

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Supportbench** | 9.5/10 | 94 |
| **Zoho Desk** | 8.1/10 | 4367 |

#### Ticket and Case Management

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 9.5 (86 reviews) | 8.7 (3494 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.5 (86 reviews) | 8.5 (3388 reviews) ✓ Verified | 
| **Workflow** | 9.6 (86 reviews) | 8.4 (3217 reviews) ✓ Verified | 
| **Response Automation** | 9.5 (86 reviews) | 8.3 (2970 reviews) ✓ Verified | 
| **SLA Management** | 9.4 (84 reviews) | 8.2 (2696 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.3 (82 reviews) | 8.4 (2918 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.4 (86 reviews) | 8.5 (2951 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 9.6 (82 reviews) | 8.3 (2532 reviews) ✓ Verified | 

#### Generative AI

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 9.4 (52 reviews) | 7.4 (972 reviews) | 
| **AI Text Summarization** | 9.4 (52 reviews) | 7.4 (953 reviews) | 

#### Agentic AI - Help Desk

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (359 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (362 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (359 reviews) | 

#### Communication Channels

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Customer Portal** | 9.5 (88 reviews) | 8.3 (2882 reviews) ✓ Verified | 
| **Email to Case** | 9.6 (86 reviews) | 8.6 (3137 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.5 (84 reviews) | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | 9.5 (79 reviews) | 8.0 (2164 reviews) ✓ Verified | 
| **Voice** | 9.3 (80 reviews) | 7.8 (1930 reviews) ✓ Verified | 

#### Platform

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | 9.4 (77 reviews) | 8.1 (2308 reviews) ✓ Verified | 
| **Customization ** | 9.5 (79 reviews) | 8.2 (2759 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.5 (80 reviews) | 8.4 (2863 reviews) ✓ Verified | 
| **Integration** | 9.4 (77 reviews) | 8.2 (2377 reviews) ✓ Verified | 
| **Reporting** | 9.6 (79 reviews) | 8.3 (2855 reviews) ✓ Verified | 
| **Dashboards** | 9.6 (79 reviews) | 8.4 (2989 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Supportbench** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 377 |

#### Administration

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (346 reviews) | 

#### Knowledge Management

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (335 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Supportbench** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |

#### Channels

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Supportbench** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Supportbench** | N/A | N/A |
| **Zoho Desk** | 8.5/10 | 3382 |

#### Generative AI

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (719 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (760 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.6 (659 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (632 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (356 reviews) | 

####  Internal Use

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Customization ** | 9.5 (79 reviews) | 8.2 (2759 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Feature Not Available | 
| **Lead Development** | Not enough data | 8.4 (455 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (714 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.7 (693 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (707 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Supportbench** | N/A | N/A |
| **Zoho Desk** | 8.0/10 | 1875 |

#### Generative AI

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1513 reviews) | 
| **Searchable Articles** | Not enough data | 8.4 (1470 reviews) | 
| **Community Forums** | Not enough data | 8.1 (1277 reviews) | 
| **Mobile Optimization** | Not enough data | 8.1 (770 reviews) | 
| **Personalization** | Not enough data | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (841 reviews) | 
| **Automation** | Not enough data | 8.3 (818 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.8 (731 reviews) | 
| **Integrations** | Not enough data | 8.2 (766 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.8 (85 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Supportbench** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (491 reviews) | 
| **Tickets** | Not enough data | 9.0 (638 reviews) | 
| **Macros** | Not enough data | 8.5 (490 reviews) | 

#### Channels

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Email** | Not enough data | 9.0 (627 reviews) | 
| **Social** | Not enough data | 8.5 (545 reviews) | 
| **Live Chat** | Not enough data | 8.7 (516 reviews) | 
| **Phone** | Not enough data | 8.6 (459 reviews) | 
| **Text** | Not enough data | 8.8 (485 reviews) | 

#### Insight

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Surveys** | Not enough data | 8.7 (494 reviews) | 
| **Reporting** | Not enough data | 8.9 (546 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (516 reviews) | 
| **Help Desk** | Not enough data | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Supportbench** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Supportbench** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Supportbench** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Supportbench** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Supportbench | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)


**Unique to Zoho Desk (9):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Supportbench | Zoho Desk | 
|---|---|---|
| **Small-Business** | 64.6% | 72.9% | 
| **Mid-Market** | 27.4% | 23.6% | 
| **Enterprise** | 8.0% | 3.6% | 

### By Industry

#### Supportbench

- **Information Technology and Services:** 18.6%
- **Marketing and Advertising:** 15.9%
- **Computer Software:** 8.8%
- **Consumer Services:** 6.2%
- **Hospital & Health Care:** 3.5%
- **Human Resources:** 3.5%
- **Accounting:** 2.7%
- **Apparel & Fashion:** 2.7%
- **Education Management:** 2.7%
- **Electrical/Electronic Manufacturing:** 2.7%
- **Other:** 32.7%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.4%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

---
## Alternatives

### Alternatives to Supportbench

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1284 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1150 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

---
## Top Discussions

### Supportbench

- Title: [What do you enjoy most about using Supportbench?](https://www.g2.com/discussions/what-do-you-enjoy-most-about-using-supportbench) — 7 comments, 2 upvotes
  > **Top comment:** "customer services platform is really good "

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/supportbench-vs-zoho-desk)