Compare Supportbench and Zoho Desk 
At a Glance
Market Segments
Small-Business (64.6% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Supportbench
Star Rating
(115)4.9 out of 5
Market Segments
Small-Business (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SupportbenchZoho Desk
Star Rating
(7,440)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate the ease of organizing their systems, which is crucial for small businesses looking to streamline operations.
- Users say that Supportbench shines in handling complex B2B cases, offering a robust ticketing system that effectively manages customer relationships. Reviewers highlight its ability to coordinate customer information, making it a strong choice for organizations that require detailed relationship management.
- According to verified reviews, Zoho Desk faces challenges in implementation speed compared to Supportbench, which is noted for its quick setup process. Users of Supportbench commend its intuitive onboarding, allowing teams to get up and running without significant delays.
- Reviewers mention that Supportbench's customer support is top-notch, with fast and efficient responses to inquiries. This level of support is particularly valued by users who need reliable assistance, making it a strong contender for businesses that prioritize customer service.
- G2 reviewers highlight that while Zoho Desk has a solid overall rating, it sometimes struggles with specific workflow needs, as users report configuration challenges. In contrast, Supportbench is praised for its flexibility and scalability, making it suitable for a variety of organizational sizes.
- Users report that Zoho Desk offers multiple options for actioning tickets, which helps in sorting emails effectively. However, Supportbench's automated ticket prioritization and assignment features streamline the delivery process, making it easier for teams to manage incoming requests efficiently.
Pricing
Entry-Level Pricing
Supportbench
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Supportbench
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.6
98
8.7
5,964
Ease of Use
9.6
99
8.5
6,044
Ease of Setup
9.7
34
8.1
5,317
Ease of Admin
9.6
16
8.3
4,925
Quality of Support
9.7
98
8.3
5,360
Has the product been a good partner in doing business?
9.8
16
8.4
4,453
Product Direction (% positive)
9.8
98
8.9
5,714
Features by Category
Ticket and Case Management
9.5
86
8.6
3438
|
Verified
9.5
86
8.5
3355
|
Verified
9.6
86
8.3
3163
|
Verified
9.5
86
8.3
2952
|
Verified
9.4
84
8.2
2679
|
Verified
9.3
82
8.4
2916
|
Verified
9.4
86
8.5
2932
|
Verified
9.6
82
8.3
2526
|
Verified
Generative AI
9.4
52
7.4
967
9.4
52
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
9.5
88
8.3
2877
|
Verified
9.6
86
8.6
3117
|
Verified
9.5
84
8.2
2420
|
Verified
9.5
79
8.0
2163
|
Verified
9.3
80
7.8
1923
|
Verified
Platform
9.4
77
8.1
2306
|
Verified
9.5
79
8.2
2750
|
Verified
9.5
80
8.4
2853
|
Verified
9.4
77
8.2
2314
|
Verified
9.6
79
8.2
2832
|
Verified
9.6
79
8.4
2979
|
Verified
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
9.5
79
8.2
2750
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Self-Service Platform
Not enough data
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Supportbench and Zoho Desk are categorized as Help Desk
Unique Categories
Supportbench has no unique categories
Reviews
Reviewers' Company Size
Supportbench
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.6%
Marketing and Advertising
15.9%
Computer Software
8.8%
Consumer Services
6.2%
Hospital & Health Care
3.5%
Other
46.9%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
What do you enjoy most about using Supportbench?
7 Comments
EF
customer services platform is really good Read more
Supportbench has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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