Compare Support Hero, Zoho Desk, and LiveAgent

Pricing

 
FREE
$0
/agent/month
All-inclusive
$39/month
User Seat
 
PROFESSIONAL
$12
/agent/month
Ticket+Chat
$29/month
User Seat
 
ENTERPRISE
$25
/agent/month
Ticket
$15/month
User Seat
 
Free Trial Unavailable
Free Trial
Free Trial
Support Hero
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
8.9
Ease of Use
Ease of Use
9.3
8.5
9.0
Ease of Setup
Ease of SetupNot enough data available
8.1
8.7
Ease of Admin
Ease of AdminNot enough data available
8.3
8.9
Quality of Support
Quality of Support
9.7
8.2
9.1
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
9.0
Meets Requirements
Support Hero
9.0
Zoho Desk
8.7
LiveAgent
8.9
Ease of Use
Support Hero
9.3
Zoho Desk
8.5
LiveAgent
9.0
Ease of Setup
Support Hero
Not enough data available
Zoho Desk
8.1
LiveAgent
8.7
Ease of Admin
Support Hero
Not enough data available
Zoho Desk
8.3
LiveAgent
8.9
Quality of Support
Support Hero
9.7
Zoho Desk
8.2
LiveAgent
9.1
Ease of Doing Business With
Support Hero
Not enough data available
Zoho Desk
8.5
LiveAgent
9.1
Product Direction (% positive)
Support Hero
10.0
Zoho Desk
8.7
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
Support Hero
Not enough data available
Zoho Desk
8.6
LiveAgent
9.1
Searchable Articles
Support Hero
Not enough data available
Zoho Desk
8.6
LiveAgent
9.0
Community Forums
Support Hero
Not enough data available
Zoho Desk
8.3
LiveAgent
9.0
Interactive FAQs & Forums
Support Hero
Not enough data available
Zoho Desk
8.4
LiveAgent
8.9
Interaction
Web Portals
Support Hero
Not enough data available
Zoho Desk
8.5
LiveAgent
9.0
Forum to Reponse
Support Hero
Not enough data available
Zoho Desk
8.4
LiveAgent
9.1
Tickets and Tagging
Support Hero
Not enough data available
Zoho Desk
8.8
LiveAgent
9.2
Live Chat
Support Hero
Not enough data available
Zoho Desk
8.6
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
68.5%
62.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
25.3%
24.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
6.2%
12.8%
Support Hero
Small-Business
60.0%
Mid-Market
40.0%
Enterprise
0%
Zoho Desk
Small-Business
68.5%
Mid-Market
25.3%
Enterprise
6.2%
LiveAgent
Small-Business
62.6%
Mid-Market
24.6%
Enterprise
12.8%

Reviewers' Industry

 
Internet
40.0%
Information Technology and Services
21.4%
Information Technology and Services
12.6%
 
Information Technology and Services
20.0%
Computer Software
10.0%
Computer Software
7.2%
 
Computer Software
20.0%
Telecommunications
4.1%
Internet
5.6%
 
Computer & Network Security
20.0%
Marketing and Advertising
3.7%
Retail
4.9%
 
Internet
3.4%
Marketing and Advertising
4.5%
 
Other
0.0%
Other
57.3%
Other
65.2%
Support Hero
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
Other
0.0%
Zoho Desk
Information Technology and Services
21.4%
Computer Software
10.0%
Telecommunications
4.1%
Marketing and Advertising
3.7%
Internet
3.4%
Other
57.3%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.2%
Internet
5.6%
Retail
4.9%
Marketing and Advertising
4.5%
Other
65.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Olena G.
Administrator in Computer Software

First of all, at our company we really enjoy using the "Embed widget" feature, this allows us to provide help articles right on our product sites, and customers no longer need to go to a separate help site for answers. They are now able to get the right...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
User

The tool does not offer enough flexibility in terms of customizing its look and feel. They do not offer customers the ability to tweak the CSS (we wanted a custom sized widget with dimensions our specifications).

User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

 
Support Hero
Most Helpful Favorable Review
Olena G.
Administrator in Computer Software

First of all, at our company we really enjoy using the "Embed widget" feature, this allows us to provide help articles right on our product sites, and customers no longer need to go to a separate help site for answers. They are now able to get the right...

Most Helpful Critical Review
User

The tool does not offer enough flexibility in terms of customizing its look and feel. They do not offer customers the ability to tweak the CSS (we wanted a custom sized widget with dimensions our specifications).

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Support Hero
No videos provided
Zoho Desk
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads providedNo downloads provided
Support Hero
No downloads provided
Zoho Desk
No downloads provided
LiveAgent
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