Compare Support Hero, Zoho Desk, and HappyFox

Pricing

 
FREE
$0
/agent/month
Mighty
$29
per staff / month
 
PROFESSIONAL
$12
/agent/month
Enterprise
$69
per staff / month
 
ENTERPRISE
$25
/agent/month
Fantastic
$49
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Support Hero
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
8.9
Ease of Use
Ease of Use
9.3
8.5
9.3
Ease of Setup
Ease of SetupNot enough data available
8.1
8.9
Ease of Admin
Ease of AdminNot enough data available
8.3
9.1
Quality of Support
Quality of Support
9.7
8.2
9.2
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
9.2
Meets Requirements
Support Hero
9.0
Zoho Desk
8.7
HappyFox
8.9
Ease of Use
Support Hero
9.3
Zoho Desk
8.5
HappyFox
9.3
Ease of Setup
Support Hero
Not enough data available
Zoho Desk
8.1
HappyFox
8.9
Ease of Admin
Support Hero
Not enough data available
Zoho Desk
8.3
HappyFox
9.1
Quality of Support
Support Hero
9.7
Zoho Desk
8.2
HappyFox
9.2
Ease of Doing Business With
Support Hero
Not enough data available
Zoho Desk
8.5
HappyFox
9.3
Product Direction (% positive)
Support Hero
10.0
Zoho Desk
8.7
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
Support Hero
Not enough data available
Zoho Desk
8.6
HappyFox
8.5
Searchable Articles
Support Hero
Not enough data available
Zoho Desk
8.6
HappyFox
8.8
Community Forums
Support Hero
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
Support Hero
Not enough data available
Zoho Desk
8.4
HappyFox
Not enough data available
Interaction
Web Portals
Support Hero
Not enough data available
Zoho Desk
8.5
HappyFox
7.4
Forum to Reponse
Support Hero
Not enough data available
Zoho Desk
8.5
HappyFox
8.1
Tickets and Tagging
Support Hero
Not enough data available
Zoho Desk
8.8
HappyFox
9.3
Live Chat
Support Hero
Not enough data available
Zoho Desk
8.6
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
68.5%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
25.3%
39.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
6.2%
14.9%
Support Hero
Small-Business
60.0%
Mid-Market
40.0%
Enterprise
0%
Zoho Desk
Small-Business
68.5%
Mid-Market
25.3%
Enterprise
6.2%
HappyFox
Small-Business
45.5%
Mid-Market
39.6%
Enterprise
14.9%

Reviewers' Industry

 
Internet
40.0%
Information Technology and Services
21.3%
Information Technology and Services
14.5%
 
Information Technology and Services
20.0%
Computer Software
10.0%
Computer Software
10.9%
 
Computer Software
20.0%
Telecommunications
4.1%
Higher Education
5.5%
 
Computer & Network Security
20.0%
Marketing and Advertising
3.7%
Retail
3.6%
 
Internet
3.4%
Real Estate
3.6%
 
Other
0.0%
Other
57.4%
Other
61.8%
Support Hero
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
Other
0.0%
Zoho Desk
Information Technology and Services
21.3%
Computer Software
10.0%
Telecommunications
4.1%
Marketing and Advertising
3.7%
Internet
3.4%
Other
57.4%
HappyFox
Information Technology and Services
14.5%
Computer Software
10.9%
Higher Education
5.5%
Retail
3.6%
Real Estate
3.6%
Other
61.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Emeric E.
User in Internet

What I like the best is the ability to embed our support content inside our app and make it super easy to consume while staying in the context of our Saas app. Our users don't have to go "outside" to get support. It may seems small but it's game...

GM
Administrator in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Support Hero
Most Helpful Favorable Review
Emeric E.
User in Internet

What I like the best is the ability to embed our support content inside our app and make it super easy to consume while staying in the context of our Saas app. Our users don't have to go "outside" to get support. It may seems small but it's game...

Zoho Desk
Most Helpful Favorable Review
GM
Administrator in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Videos

 No videos provided
No videos provided
Support Hero
No videos provided
Zoho Desk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Support Hero
No downloads provided
Zoho Desk
No downloads provided
HappyFox
No downloads provided
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