Compare Support Hero vs Zoho Desk

See this
comparison of Support Hero vs. Zoho Desk
based on data from user reviews. Support Hero rates 4.7/5 stars with 5 reviews. Zoho Desk rates 4.3/5 stars with 1,504 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
FREE
$0
/agent/month
 
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial Unavailable
Free Trial
Support Hero
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
Ease of Use
Ease of Use
9.3
8.5
Ease of Setup
Ease of SetupNot enough data available
8.1
Ease of Admin
Ease of AdminNot enough data available
8.3
Quality of Support
Quality of Support
9.7
8.2
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
Meets Requirements
Support Hero
9.0
Zoho Desk
8.7
Ease of Use
Support Hero
9.3
Zoho Desk
8.5
Ease of Setup
Support Hero
Not enough data available
Zoho Desk
8.1
Ease of Admin
Support Hero
Not enough data available
Zoho Desk
8.3
Quality of Support
Support Hero
9.7
Zoho Desk
8.2
Ease of Doing Business With
Support Hero
Not enough data available
Zoho Desk
8.5
Product Direction (% positive)
Support Hero
10.0
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Support Hero
Not enough data available
Zoho Desk
8.7
Searchable Articles
Support Hero
Not enough data available
Zoho Desk
8.6
Community Forums
Support Hero
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Support Hero
Not enough data available
Zoho Desk
8.4
Interaction
Web Portals
Support Hero
Not enough data available
Zoho Desk
8.6
Forum to Reponse
Support Hero
Not enough data available
Zoho Desk
8.5
Tickets and Tagging
Support Hero
Not enough data available
Zoho Desk
8.8
Live Chat
Support Hero
Not enough data available
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
68.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
25.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
6.0%
Support Hero
Small-Business
60.0%
Mid-Market
40.0%
Enterprise
0%
Zoho Desk
Small-Business
68.7%
Mid-Market
25.3%
Enterprise
6.0%

Reviewers' Industry

 
Internet
40.0%
Information Technology and Services
21.9%
 
Information Technology and Services
20.0%
Computer Software
9.9%
 
Computer Software
20.0%
Telecommunications
4.1%
 
Computer & Network Security
20.0%
Marketing and Advertising
3.6%
 
Internet
3.5%
 
Other
0.0%
Other
57.0%
Support Hero
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
Other
0.0%
Zoho Desk
Information Technology and Services
21.9%
Computer Software
9.9%
Telecommunications
4.1%
Marketing and Advertising
3.6%
Internet
3.5%
Other
57.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User

Before we moved to SupportHero, our customers had to mail our support email (which we had tagged to a basic ticketing system). Often, we would get multiple queries for the same issue and this led to a lot of monotony (longer work days and lower job...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Support Hero
Most Helpful Favorable Review
User

Before we moved to SupportHero, our customers had to mail our support email (which we had tagged to a basic ticketing system). Often, we would get multiple queries for the same issue and this led to a lot of monotony (longer work days and lower job...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Support Hero
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Support Hero
No downloads provided
Zoho Desk
No downloads provided
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