Compare Support Hero vs Track-It!

See this
comparison of Support Hero vs. Track-It!
based on data from user reviews. Support Hero rates 4.7/5 stars with 5 reviews. Track-It! rates 3.6/5 stars with 78 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Support Hero
Free Trial Unavailable
Track-It!
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
7.8
Ease of Use
Ease of Use
9.3
7.8
Ease of Setup
Ease of SetupNot enough data available
7.3
Ease of Admin
Ease of AdminNot enough data available
7.8
Quality of Support
Quality of Support
9.7
7.6
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.9
Product Direction (% positive)
Product Direction (% positive)
10.0
5.6
Meets Requirements
Support Hero
9.0
Track-It!
7.8
Ease of Use
Support Hero
9.3
Track-It!
7.8
Ease of Setup
Support Hero
Not enough data available
Track-It!
7.3
Ease of Admin
Support Hero
Not enough data available
Track-It!
7.8
Quality of Support
Support Hero
9.7
Track-It!
7.6
Ease of Doing Business With
Support Hero
Not enough data available
Track-It!
7.9
Product Direction (% positive)
Support Hero
10.0
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
Support Hero
Not enough data available
Track-It!
7.0
Searchable Articles
Support Hero
Not enough data available
Track-It!
6.7
Community Forums
Support Hero
Not enough data available
Track-It!
Not enough data available
Interactive FAQs & Forums
Support Hero
Not enough data available
Track-It!
Not enough data available
Interaction
Web Portals
Support Hero
Not enough data available
Track-It!
7.5
Forum to Reponse
Support Hero
Not enough data available
Track-It!
6.9
Tickets and Tagging
Support Hero
Not enough data available
Track-It!
8.6
Live Chat
Support Hero
Not enough data available
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
11.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
57.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
31.2%
Support Hero
Small-Business
60.0%
Mid-Market
40.0%
Enterprise
0%
Track-It!
Small-Business
11.7%
Mid-Market
57.1%
Enterprise
31.2%

Reviewers' Industry

 
Internet
40.0%
Information Technology and Services
14.1%
 
Information Technology and Services
20.0%
Hospital & Health Care
7.7%
 
Computer Software
20.0%
Higher Education
7.7%
 
Computer & Network Security
20.0%
Utilities
5.1%
 
Law Practice
5.1%
 
Other
0.0%
Other
60.3%
Support Hero
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
Other
0.0%
Track-It!
Information Technology and Services
14.1%
Hospital & Health Care
7.7%
Higher Education
7.7%
Utilities
5.1%
Law Practice
5.1%
Other
60.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Emeric E.
User in Internet

What I like the best is the ability to embed our support content inside our app and make it super easy to consume while staying in the context of our Saas app. Our users don't have to go "outside" to get support. It may seems small but it's game...

Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Catherine W.
Administrator in Information Technology and Services

When we import our articles from Freshdesk (which we still use for our main knowledge base), the differences in CSS between the two platforms can cause some ugly styling issues. I'm not sure if there's an easy solution to that, though, to be honest!

User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

 
Support Hero
Most Helpful Favorable Review
Emeric E.
User in Internet

What I like the best is the ability to embed our support content inside our app and make it super easy to consume while staying in the context of our Saas app. Our users don't have to go "outside" to get support. It may seems small but it's game...

Most Helpful Critical Review
Catherine W.
Administrator in Information Technology and Services

When we import our articles from Freshdesk (which we still use for our main knowledge base), the differences in CSS between the two platforms can cause some ugly styling issues. I'm not sure if there's an easy solution to that, though, to be honest!

Track-It!
Most Helpful Favorable Review
Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

Screenshots

 
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