Compare SunView ChangeGear vs Zendesk Support

See this
comparison of SunView ChangeGear vs. Zendesk Support
based on data from user reviews. SunView ChangeGear rates 3.8/5 stars with 66 reviews. Zendesk Support rates 4.2/5 stars with 1,712 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
SunView ChangeGear
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
Ease of Use
Ease of Use
7.8
8.6
Ease of Setup
Ease of Setup
7.1
8.2
Ease of Admin
Ease of Admin
7.4
8.3
Quality of Support
Quality of Support
7.6
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
8.4
Product Direction (% positive)
Product Direction (% positive)
8.1
7.6
Meets Requirements
SunView ChangeGear
8.1
Zendesk Support
8.7
Ease of Use
SunView ChangeGear
7.8
Zendesk Support
8.6
Ease of Setup
SunView ChangeGear
7.1
Zendesk Support
8.2
Ease of Admin
SunView ChangeGear
7.4
Zendesk Support
8.3
Quality of Support
SunView ChangeGear
7.6
Zendesk Support
8.3
Ease of Doing Business With
SunView ChangeGear
8.1
Zendesk Support
8.4
Product Direction (% positive)
SunView ChangeGear
8.1
Zendesk Support
7.6

Features

Administration
Change Management
SunView ChangeGear
Not enough data available
Zendesk Support
8.5
Asset Management
SunView ChangeGear
Not enough data available
Zendesk Support
8.3
Reports & Analytics
SunView ChangeGear
Not enough data available
Zendesk Support
8.5
Service Desk
Help Desk
SunView ChangeGear
Not enough data available
Zendesk Support
8.9
Incident Reports
SunView ChangeGear
Not enough data available
Zendesk Support
8.8
Process Workflow
SunView ChangeGear
Not enough data available
Zendesk Support
8.7
Management
Reporting
SunView ChangeGear
Not enough data available
Zendesk Support
8.2
Administration Console
SunView ChangeGear
Not enough data available
Zendesk Support
8.4
Access Management
SunView ChangeGear
Not enough data available
Zendesk Support
8.5
Asset Management
SunView ChangeGear
Not enough data available
Zendesk Support
8.6
Policy Dictation
SunView ChangeGear
Not enough data available
Zendesk Support
8.2
Functionality
Ticketing System
SunView ChangeGear
Not enough data available
Zendesk Support
8.9
Performance Logging
SunView ChangeGear
Not enough data available
Zendesk Support
8.6
Alerting
SunView ChangeGear
Not enough data available
Zendesk Support
8.8
Automation
SunView ChangeGear
Not enough data available
Zendesk Support
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
3.0%
37.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.5%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
48.5%
17.4%
SunView ChangeGear
Small-Business
3.0%
Mid-Market
48.5%
Enterprise
48.5%
Zendesk Support
Small-Business
37.7%
Mid-Market
44.9%
Enterprise
17.4%

Reviewers' Industry

 
Hospital & Health Care
21.2%
Computer Software
16.7%
 
Information Technology and Services
9.1%
Information Technology and Services
14.7%
 
Financial Services
7.6%
Internet
9.4%
 
Civil Engineering
6.1%
Marketing and Advertising
4.7%
 
Utilities
4.5%
Retail
3.9%
 
Other
51.5%
Other
50.7%
SunView ChangeGear
Hospital & Health Care
21.2%
Information Technology and Services
9.1%
Financial Services
7.6%
Civil Engineering
6.1%
Utilities
4.5%
Other
51.5%
Zendesk Support
Computer Software
16.7%
Information Technology and Services
14.7%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.9%
Other
50.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Information Technology and Services

ChangeGear provides a package of services that completely cover our ITSM needs and is fully compliant with the ITIL framework. The product is also very flexible and can be adapted to the client's needs easily. Usually by the client with included tools.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

I think the reports are horrible, they are mostly useless. There is not guide to creating custom reports

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
SunView ChangeGear
Most Helpful Favorable Review
Administrator in Information Technology and Services

ChangeGear provides a package of services that completely cover our ITSM needs and is fully compliant with the ITIL framework. The product is also very flexible and can be adapted to the client's needs easily. Usually by the client with included tools.

Most Helpful Critical Review
Administrator

I think the reports are horrible, they are mostly useless. There is not guide to creating custom reports

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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