# Sugar Sell vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that monday CRM excels in user-friendliness, with many users appreciating its intuitive interface and flexibility. One user highlighted how easy it is to customize pipelines and workflows without needing extensive technical knowledge, making it a great choice for teams looking for a straightforward solution.
- **Users say** that Sugar Sell has made significant improvements with its cloud-based Sell Premier version, offering advanced features like enhanced forecasting and geo-mapping. This evolution has been praised by users who feel that the tool adapts well to their changing business needs.
- **Reviewers mention** that monday CRM's project management capabilities are a standout feature, allowing users to track project statuses effectively. One user noted that it helps them organize projects seamlessly, which is crucial for teams managing multiple tasks simultaneously.
- **According to verified reviews** , Sugar Sell's support team receives high marks for responsiveness and assistance with custom modules. Users have shared positive experiences when seeking help, indicating that the support is a strong point for those who may need extra guidance.
- **G2 reviewers highlight** that monday CRM's automation features significantly enhance productivity, with users noting that they can manage campaigns and workflows efficiently using AI. This capability is particularly beneficial for businesses looking to streamline their operations.
- **Users report** that while Sugar Sell offers robust customization options, some find it challenging to configure to their specific workflows. This can be a drawback for teams that require a more tailored approach, especially when compared to the more straightforward setup process of monday CRM.



| | Sugar Sell | monday CRM | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 776 | 1,333 | 
| **Largest Market Segment** | Mid-Market (48.4% of reviews) | Small-Business (77.8% of reviews) | 
| **Entry Level Price** | $19.00 Per Month | $12.00 Per Month | 

---
## Top Pros & Cons

### Sugar Sell

Pros:
- Ease of Use (15 reviews)
- Easy Customization (12 reviews)

Cons:
- Integration Issues (9 reviews)
- Bugs (6 reviews)

### monday CRM

Pros:
- Ease of Use (190 reviews)
- Integrations (107 reviews)

Cons:
- Missing Features (78 reviews)
- Learning Curve (76 reviews)

---
## Ratings Comparison
| Rating | Sugar Sell | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 8.0 (613 reviews) | 8.5 (944 reviews) | 
  | **Ease of Use** | 7.6 (649 reviews) | 8.8 (1007 reviews) | 
  | **Ease of Setup** | 7.2 (346 reviews) | 8.5 (789 reviews) | 
  | **Ease of Admin** | 7.6 (319 reviews) | 8.8 (508 reviews) | 
  | **Quality of Support** | 7.7 (556 reviews) | 8.4 (829 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (303 reviews) | 8.9 (499 reviews) | 
  | **Product Direction (% positive)** | 7.0 (600 reviews) | 9.2 (894 reviews) | 

---
## Pricing

### Sugar Sell

#### Entry-Level Pricing

Plan: Sell Essentials

Price: $19.00 Per Month

Description: 3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.

Key Features:
- Account Management 
- Contact Management
- Lead Management

[Browse all 6 editions](https://www.g2.com/products/sugar-sell/pricing)

#### Free Trial

No

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Sugar Sell** | 7.6/10 | 598 |
| **monday CRM** | 7.9/10 | 850 |

#### Sales Force Automation

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 8.2 (502 reviews) ✓ Verified | 8.6 (594 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 7.6 (322 reviews) | 7.9 (475 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (469 reviews) ✓ Verified | 8.7 (593 reviews) | 
| **Task / Activity Management** | 7.7 (487 reviews) ✓ Verified | 8.9 (644 reviews) | 
| **Territory & Quota Management** | 7.2 (358 reviews) ✓ Verified | 7.6 (444 reviews) | 
| **Desktop Integration** | 7.4 (412 reviews) ✓ Verified | 8.3 (504 reviews) | 
| **Product & Price List Management** | 7.3 (346 reviews) ✓ Verified | 7.7 (449 reviews) | 
| **Quote & Order Management** | 7.4 (348 reviews) ✓ Verified | 7.6 (452 reviews) | 
| **Customer Contract Management** | 7.7 (376 reviews) ✓ Verified | 7.9 (482 reviews) | 

#### Marketing Automation

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Email Marketing** | 7.1 (354 reviews) ✓ Verified | 7.6 (470 reviews) | 
| **Campaign Management** | 7.2 (361 reviews) ✓ Verified | 7.7 (466 reviews) | 
| **Lead Management** | 7.9 (427 reviews) ✓ Verified | 8.6 (559 reviews) | 
| **Marketing ROI Analytics** | 7.0 (312 reviews) ✓ Verified | 7.5 (437 reviews) | 

#### Customer Support

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Case Management** | 7.9 (386 reviews) ✓ Verified | 8.2 (474 reviews) | 
| **Customer Support Portal** | 7.6 (348 reviews) ✓ Verified | 7.8 (410 reviews) | 
| **Knowledge Base** | 7.7 (358 reviews) ✓ Verified | 8.2 (437 reviews) | 
| **Call Center Features** | 7.4 (292 reviews) | 7.0 (393 reviews) | 
| **Support Analytics** | 7.7 (313 reviews) ✓ Verified | 7.8 (447 reviews) | 

#### Reporting & Analytics

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Reporting** | 7.7 (470 reviews) ✓ Verified | 8.2 (532 reviews) | 
| **Dashboards** | 8.0 (476 reviews) ✓ Verified | 8.7 (591 reviews) | 
| **Forecasting** | 7.4 (367 reviews) ✓ Verified | 7.9 (469 reviews) | 

#### Mobile & Social

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.2 (269 reviews) ✓ Verified | 8.0 (412 reviews) | 
| **Social Network Integration** | 7.2 (267 reviews) ✓ Verified | 7.3 (345 reviews) | 
| **Mobile User Support** | 7.4 (331 reviews) ✓ Verified | 7.7 (475 reviews) | 

#### Platform

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Customization** | 8.2 (260 reviews) ✓ Verified | 8.8 (560 reviews) | 
| **Workflow Capability** | 7.8 (255 reviews) ✓ Verified | 8.7 (552 reviews) | 
| **User, Role, and Access Management** | 8.1 (268 reviews) ✓ Verified | 8.6 (528 reviews) | 
| **Internationalization** | 7.9 (168 reviews) ✓ Verified | 8.1 (441 reviews) | 
| **Sandbox / Test Environments** | 8.2 (214 reviews) ✓ Verified | 7.6 (388 reviews) | 
| **Document & Content Mgmt.** | 7.5 (216 reviews) ✓ Verified | 8.0 (480 reviews) | 
| **Performance and Reliability** | 7.6 (257 reviews) ✓ Verified | 8.4 (531 reviews) | 
| **Output Document Generation** | 7.2 (199 reviews) ✓ Verified | 7.8 (441 reviews) | 

#### Integration

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.6 (260 reviews) ✓ Verified | 8.2 (469 reviews) | 
| **Integration APIs** | 7.7 (202 reviews) ✓ Verified | 7.9 (428 reviews) | 
| **Breadth of Partner Applications** | 7.3 (198 reviews) ✓ Verified | 8.0 (422 reviews) | 

#### Generative AI

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **AI Text Generation** | 6.3 (28 reviews) | 7.1 (319 reviews) | 

#### Agentic AI - CRM

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (64 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (61 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (64 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (60 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (61 reviews) | 
| **Decision Making** | Not enough data | 7.1 (60 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Sugar Sell** | N/A | N/A |
| **monday CRM** | 7.8/10 | 296 |

#### Agentic AI - Sales Performance Management

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (29 reviews) | 

#### Incentives

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.4 (217 reviews) | 
| **Triggers** | Not enough data | 7.7 (233 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (211 reviews) | 
| **Leaderboards** | Not enough data | 7.8 (222 reviews) | 

#### Personalization

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.2 (259 reviews) | 
| **Custom Reports** | Not enough data | 8.2 (246 reviews) | 
| **Dashboards** | Not enough data | 8.9 (276 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (247 reviews) | 

#### Administrative

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.1 (254 reviews) | 
| **Employee Structure** | Not enough data | 8.2 (247 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.8 (200 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Sugar Sell** | N/A | N/A |
| **monday CRM** | 7.6/10 | 206 |

#### Agentic AI - Email Tracking

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (23 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (23 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (23 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (23 reviews) | 
| **Decision Making** | Not enough data | 7.2 (23 reviews) | 

#### Analytics

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.1 (167 reviews) | 
| **Link Activity** | Not enough data | 8.0 (143 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.2 (187 reviews) | 
| **Email Scheduling** | Not enough data | 8.3 (94 reviews) | 
| **Notifications** | Not enough data | 8.5 (191 reviews) | 
| **Email Categorization** | Not enough data | 7.9 (88 reviews) | 
| **Templates** | Not enough data | 8.2 (185 reviews) | 

#### Generative AI

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (131 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to monday CRM (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Sugar Sell | monday CRM | 
|---|---|---|
| **Small-Business** | 35.1% | 77.8% | 
| **Mid-Market** | 48.4% | 19.4% | 
| **Enterprise** | 16.4% | 2.9% | 

### By Industry

#### Sugar Sell

- **Information Technology and Services:** 13.2%
- **Computer Software:** 10.5%
- **Marketing and Advertising:** 5.8%
- **Financial Services:** 5.6%
- **Construction:** 2.7%
- **Telecommunications:** 2.5%
- **Internet:** 2.3%
- **Retail:** 2.1%
- **Manufacturing:** 2.1%
- **Real Estate:** 2.0%
- **Other:** 51.2%

#### monday CRM

- **Marketing and Advertising:** 12.3%
- **Information Technology and Services:** 7.6%
- **Construction:** 4.7%
- **Computer Software:** 4.5%
- **Real Estate:** 3.6%
- **Financial Services:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Consulting:** 2.8%
- **Hospital & Health Care:** 2.7%
- **Management Consulting:** 2.5%
- **Other:** 53.0%

---
## Alternatives

### Alternatives to Sugar Sell

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25855 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13874 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1002 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25855 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13874 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (850 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2046 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)

---
## Top Discussions

### Sugar Sell

- Title: [Why did you choose Sugar over something like Salesforce? what benefits do you see?](https://www.g2.com/discussions/why-did-you-choose-sugar-over-something-like-salesforce-what-benefits-do-you-see) — 2 comments, 1 upvote
  > **Top comment:** "I feel that it's easier to use than SalesForce and still offers a lot of power."
- Title: [Why is sugar a CRM?](https://www.g2.com/discussions/why-is-sugar-a-crm) — 1 comment
  > **Top comment:** "Because it's a specialized software that allows an organization to manage communication and other matters with their clients"
- Title: [What is sugar sell?](https://www.g2.com/discussions/what-is-sugar-sell) — 1 comment
  > **Top comment:** "Sugar Sell is a customer relationship management (CRM) system of software."
- Title: [What is the best way to integrate Sugar into other CRM Softwares?](https://www.g2.com/discussions/what-is-the-best-way-to-integrate-sugar-into-other-crm-softwares) — 1 comment, 1 upvote
  > **Top comment:** "Dennis, 

Are you asking how to integrate or whats the best method for integrating?

Or are you asking how to solve your Sugar to MAS integration?"
- Title: [What makes Sugar different from other CRM solutions?](https://www.g2.com/discussions/crm-differentiators) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Sugar is a far more cost effective platform for creating more engaging and extraordinary customer relationships. Sugar offers unparalleled flexibility in..."

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sugar-sell-vs-monday-crm)