# Sugar Sell vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that monday CRM excels in user satisfaction, boasting a higher overall rating compared to Sugar Sell. Users appreciate its intuitive interface and ease of use, with one reviewer highlighting how they can quickly generate charts and filters to track leads and opportunities effectively.
- **According to verified reviews** , Sugar Sell shines in its customization capabilities, allowing users to tailor the CRM to their specific needs. One user praised its unlimited, no-code customization feature, which is particularly beneficial for complex sales processes, making it a strong choice for businesses with unique requirements.
- **Users say** that monday CRM offers a smoother implementation experience, with many finding the setup process straightforward and quick. Reviewers have noted that the visual progress indicators and customizable pipeline management make it easy to get started and manage workflows efficiently.
- **Reviewers mention** that Sugar Sell provides robust automation features, which help reduce administrative burdens. Users highlighted how the platform automates repetitive tasks like follow-ups and reminders, allowing sales teams to focus more on selling rather than administrative work.
- **G2 reviewers indicate** that monday CRM is particularly well-suited for small to mid-sized businesses, with a strong emphasis on essential features and integrations. Users appreciate the all-in-one platform that keeps everything organized on a single page, making it easier to manage customer interactions.
- **According to recent feedback** , while Sugar Sell has strong capabilities in contact and account management, it faces challenges in overall user satisfaction compared to monday CRM. Users have expressed a desire for improvements in support quality and ease of use, which are areas where monday CRM has received higher praise.



| | Sugar Sell | monday CRM | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 776 | 1,176 | 
| **Largest Market Segment** | Mid-Market (48.4% of reviews) | Small-Business (78.6% of reviews) | 
| **Entry Level Price** | $19.00 Per Month | $12.00 Per Month | 

---
## Top Pros & Cons

### Sugar Sell

Pros:
- Ease of Use (10 reviews)
- User-Friendly (7 reviews)

Cons:
- Integration Issues (5 reviews)
- Learning Curve (3 reviews)

### monday CRM

Pros:
- Ease of Use (205 reviews)
- Integrations (117 reviews)

Cons:
- Learning Curve (82 reviews)
- Missing Features (78 reviews)

---
## Ratings Comparison
| Rating | Sugar Sell | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 8.0 (613 reviews) | 8.6 (829 reviews) | 
  | **Ease of Use** | 7.6 (649 reviews) | 8.9 (892 reviews) | 
  | **Ease of Setup** | 7.2 (346 reviews) | 8.5 (681 reviews) | 
  | **Ease of Admin** | 7.6 (319 reviews) | 8.9 (469 reviews) | 
  | **Quality of Support** | 7.7 (556 reviews) | 8.4 (736 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (303 reviews) | 8.9 (462 reviews) | 
  | **Product Direction (% positive)** | 7.0 (600 reviews) | 9.3 (803 reviews) | 

---
## Pricing

### Sugar Sell

#### Entry-Level Pricing

Plan: Sell Essentials

Price: $19.00 Per Month

Description: 3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.

Key Features:
- Account Management 
- Contact Management
- Lead Management

[Browse all 6 editions](https://www.g2.com/products/sugar-sell/pricing)

#### Free Trial

No

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Sugar Sell** | 7.6/10 | 598 |
| **monday CRM** | 7.9/10 | 733 |

#### Sales Force Automation

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 8.2 (502 reviews) ✓ Verified | 8.6 (563 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 7.6 (322 reviews) | 7.8 (472 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (469 reviews) ✓ Verified | 8.6 (568 reviews) | 
| **Task / Activity Management** | 7.7 (487 reviews) ✓ Verified | 8.8 (591 reviews) | 
| **Territory & Quota Management** | 7.2 (358 reviews) ✓ Verified | 7.6 (443 reviews) | 
| **Desktop Integration** | 7.4 (412 reviews) ✓ Verified | 8.3 (498 reviews) | 
| **Product & Price List Management** | 7.3 (346 reviews) ✓ Verified | 7.7 (448 reviews) | 
| **Quote & Order Management** | 7.4 (348 reviews) ✓ Verified | 7.5 (451 reviews) | 
| **Customer Contract Management** | 7.7 (376 reviews) ✓ Verified | 7.9 (478 reviews) | 

#### Marketing Automation

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Email Marketing** | 7.1 (354 reviews) ✓ Verified | 7.6 (465 reviews) | 
| **Campaign Management** | 7.2 (361 reviews) ✓ Verified | 7.7 (464 reviews) | 
| **Lead Management** | 7.9 (427 reviews) ✓ Verified | 8.6 (544 reviews) | 
| **Marketing ROI Analytics** | 7.0 (312 reviews) ✓ Verified | 7.5 (438 reviews) | 

#### Customer Support

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Case Management** | 7.9 (386 reviews) ✓ Verified | 8.2 (472 reviews) | 
| **Customer Support Portal** | 7.6 (348 reviews) ✓ Verified | 7.8 (410 reviews) | 
| **Knowledge Base** | 7.7 (358 reviews) ✓ Verified | 8.2 (434 reviews) | 
| **Call Center Features** | 7.4 (292 reviews) | 7.0 (393 reviews) | 
| **Support Analytics** | 7.7 (313 reviews) ✓ Verified | 7.8 (447 reviews) | 

#### Reporting & Analytics

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Reporting** | 7.7 (470 reviews) ✓ Verified | 8.2 (518 reviews) | 
| **Dashboards** | 8.0 (476 reviews) ✓ Verified | 8.7 (571 reviews) | 
| **Forecasting** | 7.4 (367 reviews) ✓ Verified | 8.0 (467 reviews) | 

#### Mobile & Social

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.2 (269 reviews) ✓ Verified | 7.9 (390 reviews) | 
| **Social Network Integration** | 7.2 (267 reviews) ✓ Verified | 7.3 (345 reviews) | 
| **Mobile User Support** | 7.4 (331 reviews) ✓ Verified | 7.7 (471 reviews) | 

#### Platform

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Customization** | 8.2 (260 reviews) ✓ Verified | 8.7 (533 reviews) | 
| **Workflow Capability** | 7.8 (255 reviews) ✓ Verified | 8.7 (525 reviews) | 
| **User, Role, and Access Management** | 8.1 (268 reviews) ✓ Verified | 8.6 (518 reviews) | 
| **Internationalization** | 7.9 (168 reviews) ✓ Verified | 8.1 (439 reviews) | 
| **Sandbox / Test Environments** | 8.2 (214 reviews) ✓ Verified | 7.6 (388 reviews) | 
| **Document & Content Mgmt.** | 7.5 (216 reviews) ✓ Verified | 8.0 (474 reviews) | 
| **Performance and Reliability** | 7.6 (257 reviews) ✓ Verified | 8.5 (510 reviews) | 
| **Output Document Generation** | 7.2 (199 reviews) ✓ Verified | 7.8 (437 reviews) | 

#### Integration

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.6 (260 reviews) ✓ Verified | 8.2 (469 reviews) | 
| **Integration APIs** | 7.7 (202 reviews) ✓ Verified | 7.9 (420 reviews) | 
| **Breadth of Partner Applications** | 7.3 (198 reviews) ✓ Verified | 8.0 (414 reviews) | 

#### Generative AI

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **AI Text Generation** | 6.3 (28 reviews) | 7.1 (316 reviews) | 

#### Agentic AI - CRM

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (62 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (62 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (59 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (61 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (61 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (60 reviews) | 
| **Decision Making** | Not enough data | 7.1 (61 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Sugar Sell** | N/A | N/A |
| **monday CRM** | 7.8/10 | 293 |

#### Agentic AI - Sales Performance Management

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (29 reviews) | 

#### Incentives

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.3 (216 reviews) | 
| **Triggers** | Not enough data | 7.7 (232 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (210 reviews) | 
| **Leaderboards** | Not enough data | 7.8 (222 reviews) | 

#### Personalization

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.2 (259 reviews) | 
| **Custom Reports** | Not enough data | 8.2 (246 reviews) | 
| **Dashboards** | Not enough data | 8.8 (275 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (247 reviews) | 

#### Administrative

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.1 (254 reviews) | 
| **Employee Structure** | Not enough data | 8.2 (247 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.8 (200 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Sugar Sell** | N/A | N/A |
| **monday CRM** | 7.6/10 | 205 |

#### Agentic AI - Email Tracking

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (24 reviews) | 
| **Decision Making** | Not enough data | 7.3 (24 reviews) | 

#### Analytics

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.1 (167 reviews) | 
| **Link Activity** | Not enough data | 7.9 (143 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.1 (187 reviews) | 
| **Email Scheduling** | Not enough data | 8.2 (94 reviews) | 
| **Notifications** | Not enough data | 8.5 (191 reviews) | 
| **Email Categorization** | Not enough data | 7.9 (88 reviews) | 
| **Templates** | Not enough data | 8.2 (185 reviews) | 

#### Generative AI

| Feature | Sugar Sell | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (132 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to monday CRM (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Sugar Sell | monday CRM | 
|---|---|---|
| **Small-Business** | 35.1% | 78.6% | 
| **Mid-Market** | 48.4% | 18.6% | 
| **Enterprise** | 16.4% | 2.9% | 

### By Industry

#### Sugar Sell

- **Information Technology and Services:** 13.2%
- **Computer Software:** 10.5%
- **Marketing and Advertising:** 5.8%
- **Financial Services:** 5.6%
- **Construction:** 2.7%
- **Telecommunications:** 2.5%
- **Internet:** 2.3%
- **Retail:** 2.1%
- **Manufacturing:** 2.1%
- **Real Estate:** 2.0%
- **Other:** 51.2%

#### monday CRM

- **Marketing and Advertising:** 12.5%
- **Information Technology and Services:** 7.8%
- **Construction:** 4.5%
- **Computer Software:** 4.5%
- **Real Estate:** 3.6%
- **Financial Services:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Management Consulting:** 2.7%
- **Consulting:** 2.6%
- **Hospital & Health Care:** 2.4%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to Sugar Sell

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2932 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1000 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2932 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (836 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2045 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (664 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14701 reviews)

---
## Top Discussions

### Sugar Sell

- Title: [Why did you choose Sugar over something like Salesforce? what benefits do you see?](https://www.g2.com/discussions/why-did-you-choose-sugar-over-something-like-salesforce-what-benefits-do-you-see) — 2 comments, 1 upvote
  > **Top comment:** "I feel that it's easier to use than SalesForce and still offers a lot of power."
- Title: [Why is sugar a CRM?](https://www.g2.com/discussions/why-is-sugar-a-crm) — 1 comment
  > **Top comment:** "Because it's a specialized software that allows an organization to manage communication and other matters with their clients"
- Title: [What is sugar sell?](https://www.g2.com/discussions/what-is-sugar-sell) — 1 comment
  > **Top comment:** "Sugar Sell is a customer relationship management (CRM) system of software."
- Title: [What is the best way to integrate Sugar into other CRM Softwares?](https://www.g2.com/discussions/what-is-the-best-way-to-integrate-sugar-into-other-crm-softwares) — 1 comment, 1 upvote
  > **Top comment:** "Dennis, 

Are you asking how to integrate or whats the best method for integrating?

Or are you asking how to solve your Sugar to MAS integration?"
- Title: [What makes Sugar different from other CRM solutions?](https://www.g2.com/discussions/crm-differentiators) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Sugar is a far more cost effective platform for creating more engaging and extraordinary customer relationships. Sugar offers unparalleled flexibility in..."

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sugar-sell-vs-monday-crm)