# Stream Chat vs ZEGOCLOUD Comparison | | Stream Chat | ZEGOCLOUD | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | | **Total Reviews** | 53 | 59 | | **Largest Market Segment** | Small-Business (64.2% of reviews) | Small-Business (82.5% of reviews) | | **Entry Level Price** | Free Per Month | Free Trial | --- ## Top Pros & Cons ### Stream Chat Pros: - Ease of Use (6 reviews) - Integrations (4 reviews) Cons: - Analytics Limitations (2 reviews) - Cost Limitations (2 reviews) ### ZEGOCLOUD Pros: - Customer Support (2 reviews) - Video Quality (2 reviews) Cons: - Integration Issues (2 reviews) - Missing Features (1 reviews) --- ## Ratings Comparison | Rating | Stream Chat | ZEGOCLOUD | |---|---|---| | **Meets Requirements** | 9.2 (35 reviews) | 9.2 (51 reviews) | | **Ease of Use** | 9.0 (34 reviews) | 9.1 (51 reviews) | | **Ease of Setup** | 8.7 (24 reviews) | 9.0 (26 reviews) | | **Ease of Admin** | 8.9 (20 reviews) | 9.2 (22 reviews) | | **Quality of Support** | 9.0 (35 reviews) | 9.3 (51 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (19 reviews) | 9.5 (22 reviews) | | **Product Direction (% positive)** | 9.6 (32 reviews) | 9.8 (53 reviews) | --- ## Pricing ### Stream Chat #### Entry-Level Pricing Plan: Build Price: Free Per Month Description: Free tier for evaluation and small production workloads, covering 1,000 Monthly Active Users and 100 concurrent connections. No credit card and no feature gates, so the full API and every client SDK are available from day one. What you build on Build is what ships. Key Features: - No credit card required - No feature gates - Up to 1,000 Monthly Active Users (MAUs) [Browse all 4 editions](https://www.g2.com/products/stream-chat/pricing) #### Free Trial Yes ### ZEGOCLOUD #### Entry-Level Pricing Plan: Simple, Flexible Pricing For Teams of All Sizes Price: Free Trial Description: Build real-time engagement into your apps. Key Features: - Quick integration - Few lines of code, within 30 mins - Free credits - Start now to get 10,000 mins per month - Platform compatibility - Integrate with any development environment. [Learn more about ZEGOCLOUD](https://www.g2.com/products/zegocloud-zegocloud/reviews) #### Free Trial No --- ## Features Comparison By Category ### Communication Platform as a Service (CPaaS) | Product | Score | Reviews | |---|---|---| | **Stream Chat** | 8.5/10 | 23 | | **ZEGOCLOUD** | 9.0/10 | 29 | #### Additional Functionality | Feature | Stream Chat | ZEGOCLOUD | |---|---|---| | **Automated Responses** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Audio/Video Conferencing** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Two-Way Audio & Video** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Chat Transcript** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **SMS Marketing** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Fax Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | #### Functionality | Feature | Stream Chat | ZEGOCLOUD | |---|---|---| | **Ease Of Integration** | 8.6 (23 reviews) | 8.9 (28 reviews) | | **API Call Speed** | 8.6 (23 reviews) | 9.0 (28 reviews) | | **Communication Varieties** | 8.7 (20 reviews) | 9.1 (27 reviews) | | **Alerts/Notifications** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | #### Support | Feature | Stream Chat | ZEGOCLOUD | |---|---|---| | **Documentation** | 8.6 (23 reviews) | 8.8 (27 reviews) | | **Community Support** | 7.8 (20 reviews) | 9.0 (25 reviews) | | **Professional Support** | 8.6 (23 reviews) | 9.3 (28 reviews) | ### Push Notification | Product | Score | Reviews | |---|---|---| | **Stream Chat** | N/A | N/A | | **ZEGOCLOUD** | N/A | N/A | #### Campaigns | Feature | Stream Chat | ZEGOCLOUD | |---|---|---| | **Customize** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Retarget** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Triggered Notifications** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | #### Analytics | Feature | Stream Chat | ZEGOCLOUD | |---|---|---| | **Campaign Performance** | Not enough data | Not enough data | | **Audience Insights** | Not enough data | Not enough data | | **Drip Campaigns** | Not enough data | Not enough data | #### Optimization | Feature | Stream Chat | ZEGOCLOUD | |---|---|---| | **A/B Testing** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Rich Notifications** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **App Notifications** | Not enough data | Not enough data | | **SMS Notifications** | Not enough data | Not enough data | | **Web Notifications** | Not enough data | Not enough data | #### Agentic AI - Push Notification | Feature | Stream Chat | ZEGOCLOUD | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Stream Chat | ZEGOCLOUD | |---|---|---| | **Multi-Channel Marketing** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Geotargeting** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Subscriber Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Visual Workflow Management** | Not enough data | Not enough data | | **Authentication** | Not enough data | Not enough data | | **Conversion Tracking** | Not enough data | Not enough data | | **Behavior Tracking** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Notification Editor** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Video Platform as a Service (VPaaS) | Product | Score | Reviews | |---|---|---| | **Stream Chat** | N/A | N/A | | **ZEGOCLOUD** | 9.2/10 | 44 | #### API Features | Feature | Stream Chat | ZEGOCLOUD | |---|---|---| | **Live Chat** | Not enough data | 9.6 (40 reviews) | | **Screen Sharing** | Not enough data | 9.2 (35 reviews) | | **Subtitles and Closed Captions** | Not enough data | 9.1 (33 reviews) | | **Custom Video Player** | Not enough data | 9.2 (37 reviews) | | **Live Simulcasting** | Not enough data | 9.2 (35 reviews) | #### Security and Compliance | Feature | Stream Chat | ZEGOCLOUD | |---|---|---| | **Encryption** | Not enough data | 9.0 (32 reviews) | | **Watermarking** | Not enough data | 9.0 (30 reviews) | | **HIPAA Compliance** | Not enough data | Feature Not Available | | **GDPR Compliance** | Not enough data | 9.3 (32 reviews) | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Stream Chat** | N/A | N/A | | **ZEGOCLOUD** | N/A | N/A | #### Generative AI | Feature | Stream Chat | ZEGOCLOUD | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Communication | Feature | Stream Chat | ZEGOCLOUD | |---|---|---| | **Pop-up Chat** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Targeted Emails** | Not enough data | Not enough data | | **In-App Messaging** | Not enough data | Not enough data | | **Co-Browsing** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Real-time Consumer-facing Chat** | Not enough data | Not enough data | #### Internal Use | Feature | Stream Chat | ZEGOCLOUD | |---|---|---| | **Customization ** | Not enough data | Not enough data | | **Conversation Archiving** | Not enough data | Not enough data | | **Lead Development** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | | **Team Inbox ** | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | #### Additional Functionality | Feature | Stream Chat | ZEGOCLOUD | |---|---|---| | **Real-Time Analytics** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Canned Responses** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Geotargeting** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Transcripts/Chat History** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Offline Form** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Video Platform as a Service (VPaaS) Software](https://www.g2.com/categories/video-platform-as-a-service-vpaas) **Unique to Stream Chat (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Push Notification Software](https://www.g2.com/categories/push-notification) --- ## Reviewer Demographics ### By Company Size | Segment | Stream Chat | ZEGOCLOUD | |---|---|---| | **Small-Business** | 64.2% | 82.5% | | **Mid-Market** | 22.6% | 14.0% | | **Enterprise** | 13.2% | 3.5% | ### By Industry #### Stream Chat - **Information Technology and Services:** 13.2% - **Computer Software:** 11.3% - **Health, Wellness and Fitness:** 9.4% - **Education Management:** 5.7% - **Automotive:** 5.7% - **Mental Health Care:** 5.7% - **Alternative Medicine:** 3.8% - **Sports:** 3.8% - **Consumer Services:** 3.8% - **Marketing and Advertising:** 3.8% - **Other:** 34.0% #### ZEGOCLOUD - **Computer Software:** 12.3% - **Information Technology and Services:** 12.3% - **Entertainment:** 10.5% - **Internet:** 5.3% - **Primary/Secondary Education:** 3.5% - **Non-Profit Organization Management:** 3.5% - **Mental Health Care:** 3.5% - **Business Supplies and Equipment:** 3.5% - **Hospital & Health Care:** 3.5% - **Writing and Editing:** 3.5% - **Other:** 38.6% --- ## Alternatives ### Alternatives to Stream Chat - [Sendbird](https://www.g2.com/products/sendbird/reviews) — 4.6/5 stars (126 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2109 reviews) - [OneSignal](https://www.g2.com/products/onesignal/reviews) — 4.7/5 stars (1226 reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3899 reviews) - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews) ### Alternatives to ZEGOCLOUD - [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews) - [Vimeo](https://www.g2.com/products/vimeo/reviews) — 4.3/5 stars (721 reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) — 4.4/5 stars (1235 reviews) - [Wistia](https://www.g2.com/products/wistia/reviews) — 4.6/5 stars (1140 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews) - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews) - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews) - [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (500 reviews) --- ## Top Discussions ### Stream Chat No discussions available for this product. ### ZEGOCLOUD No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/stream-chat-vs-zegocloud-zegocloud)