# Stonly vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in providing a comprehensive solution for managing customer interactions, with users appreciating its ability to connect with vendors and customers seamlessly. The automation of repetitive tasks, such as ticket routing and prioritization, has been highlighted as a significant time-saver.
- **Users say** that Stonly stands out for its user-friendly interface, making it easy to create and maintain guides. Reviewers have noted that the intuitive design allows for quick updates, ensuring that clients are always informed about new features and product roll-outs.
- **According to verified reviews** , Zoho Desk's live chat feature is a favorite among users, who value the flexibility it offers in modifying workflows. This adaptability is seen as a key advantage for businesses looking to tailor their customer support processes.
- **Reviewers mention** that while Stonly is praised for its customization options, some users feel it may not fully meet their specific workflow needs compared to Zoho Desk. The ability to integrate various tools within Stonly has been appreciated, but some users still prefer the more robust features of Zoho Desk.
- **G2 reviewers highlight** that Zoho Desk's strong market presence and extensive user base contribute to its reliability and support quality. Users have expressed satisfaction with the support they receive, noting that the platform has been a good partner in their business operations.
- **Users report** that while Stonly has a higher star rating, the lack of recent reviews raises questions about its current performance and user satisfaction. In contrast, Zoho Desk's substantial number of recent reviews indicates a consistent level of user engagement and satisfaction with its features.



| | Stonly | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 132 | 7,623 | 
| **Largest Market Segment** | Small-Business (59.2% of reviews) | Small-Business (72.9% of reviews) | 
| **Entry Level Price** | $124.00 Per Month | $0.00 | 

---
## Top Pros & Cons

### Stonly

Pros:
- Ease of Use (10 reviews)
- Features (6 reviews)

Cons:
- Missing Features (3 reviews)
- Lack of Features (2 reviews)

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

---
## Ratings Comparison
| Rating | Stonly | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 9.2 (105 reviews) | 8.7 (6129 reviews) | 
  | **Ease of Use** | 9.0 (105 reviews) | 8.5 (6210 reviews) | 
  | **Ease of Setup** | 8.7 (83 reviews) | 8.1 (5481 reviews) | 
  | **Ease of Admin** | 9.0 (84 reviews) | 8.3 (4932 reviews) | 
  | **Quality of Support** | 9.2 (93 reviews) | 8.3 (5515 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (81 reviews) | 8.4 (4460 reviews) | 
  | **Product Direction (% positive)** | 9.5 (102 reviews) | 8.9 (5848 reviews) | 

---
## Pricing

### Stonly

#### Entry-Level Pricing

Plan: Starter

Price: $124.00 Per Month

Description: Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.

Key Features:
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base

[Browse all 4 editions](https://www.g2.com/products/stonly/pricing)

#### Free Trial

Yes

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 8.3/10 | 26 |
| **Zoho Desk** | 8.1/10 | 4367 |

#### Ticket and Case Management

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (11 reviews) | 8.7 (3494 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (10 reviews) | 8.5 (3388 reviews) ✓ Verified | 
| **Workflow** | 9.6 (13 reviews) | 8.4 (3217 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (8 reviews) | 8.3 (2970 reviews) ✓ Verified | 
| **SLA Management** | 7.9 (8 reviews) | 8.2 (2696 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.5 (11 reviews) | 8.4 (2918 reviews) ✓ Verified | 
| **Ticket Collaboration** | 7.6 (9 reviews) | 8.5 (2951 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.7 (10 reviews) | 8.3 (2532 reviews) ✓ Verified | 

#### Generative AI

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (972 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (953 reviews) | 

#### Agentic AI - Help Desk

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (359 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (362 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (359 reviews) | 

#### Communication Channels

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Customer Portal** | 9.3 (14 reviews) | 8.3 (2882 reviews) ✓ Verified | 
| **Email to Case** | 8.3 (11 reviews) | 8.6 (3137 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.3 (8 reviews) | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | 7.0 (5 reviews) | 8.0 (2164 reviews) ✓ Verified | 
| **Voice** | 6.7 (6 reviews) | 7.8 (1930 reviews) ✓ Verified | 

#### Platform

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | 8.6 (6 reviews) | 8.1 (2308 reviews) ✓ Verified | 
| **Customization ** | 8.7 (19 reviews) | 8.2 (2759 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.5 (16 reviews) | 8.4 (2863 reviews) ✓ Verified | 
| **Integration** | 8.6 (14 reviews) | 8.2 (2377 reviews) ✓ Verified | 
| **Reporting** | 7.3 (13 reviews) | 8.3 (2855 reviews) ✓ Verified | 
| **Dashboards** | 7.7 (14 reviews) | 8.4 (2989 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 9.1/10 | 30 |
| **Zoho Desk** | 8.2/10 | 377 |

#### Administration

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Database Management ** | 9.1 (13 reviews) | 8.2 (344 reviews) | 
| **Data Workflows** | 9.0 (12 reviews) | 8.2 (342 reviews) | 
| **Issue Management** | 9.3 (15 reviews) | 8.4 (346 reviews) | 

#### Knowledge Management

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | 9.4 (24 reviews) | 8.6 (325 reviews) | 
| **Publishing Workflows** | 9.6 (16 reviews) | 8.2 (316 reviews) | 
| **Analytics** | 8.9 (16 reviews) | 8.2 (322 reviews) | 

#### Compliance

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | 9.3 (18 reviews) | 8.3 (337 reviews) | 
| **Data Governance** | 9.2 (15 reviews) | 8.3 (334 reviews) | 
| **Compliance** | 9.2 (16 reviews) | 8.2 (336 reviews) | 
| **Auditing** | 9.1 (15 reviews) | 8.1 (334 reviews) | 

#### Customer Support

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | 9.2 (14 reviews) | 8.2 (311 reviews) | 
| **Suggestions** | 9.2 (13 reviews) | 8.2 (312 reviews) | 
| **Decision Trees** | 9.5 (18 reviews) | 8.0 (310 reviews) | 

#### Data Security

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | 9.1 (13 reviews) | 8.1 (336 reviews) | 
| **Data Transport** | 8.7 (14 reviews) | 8.1 (330 reviews) | 
| **Access Management** | 9.0 (17 reviews) | 8.4 (335 reviews) | 
| **Multi-Factor Authentication** | 8.8 (13 reviews) | 8.4 (333 reviews) | 

#### Administration

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Integrations** | 8.8 (15 reviews) | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | 9.5 (19 reviews) | 8.4 (315 reviews) | 
| **Performance and Reliability** | 9.7 (18 reviews) | 8.5 (313 reviews) | 

#### Generative AI

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | 8.3 (9 reviews) | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |

#### Channels

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 8.6/10 | 44 |
| **Zoho Desk** | N/A | N/A |

#### Knowledge Pages

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Templates** | 8.5 (26 reviews) | Not enough data | 
| **In-Content Feedback** | 8.7 (21 reviews) | Not enough data | 
| **Versioning and Version History** | 8.3 (21 reviews) | Not enough data | 
| **Decision Trees** | 9.0 (27 reviews) | Not enough data | 
| **Duplicate Detection** | 7.7 (15 reviews) | Not enough data | 
| **Content Editor** | 9.0 (31 reviews) | Not enough data | 

#### Knowledge Dissemination

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Page Analytics** | 8.1 (27 reviews) | Not enough data | 
| **Permissions** | 8.6 (28 reviews) | Not enough data | 
| **Knowledge Sharing** | 9.5 (38 reviews) | Not enough data | 
| **Notifications** | 8.5 (25 reviews) | Not enough data | 
| **Advanced Search** | 8.1 (22 reviews) | Not enough data | 
| **Browser Extension** | 8.4 (24 reviews) | Not enough data | 
| **Organization** | 8.9 (27 reviews) | Not enough data | 
| **Other Integrations** | 8.1 (14 reviews) | Not enough data | 
| **Knowledge Integrations** | 8.9 (23 reviews) | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 9.1/10 | 25 |
| **Zoho Desk** | 8.5/10 | 3382 |

#### Generative AI

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | 9.0 (7 reviews) | 8.8 (719 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (760 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.6 (659 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (632 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (356 reviews) | 

####  Internal Use

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Customization ** | 8.7 (19 reviews) | 8.2 (2759 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Feature Not Available | 
| **Lead Development** | Not enough data | 8.4 (455 reviews) | 
| **Knowledge Base** | 9.5 (7 reviews) | 8.7 (714 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.7 (693 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (707 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 8.1/10 | 56 |
| **Zoho Desk** | 8.0/10 | 1875 |

#### Generative AI

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | 7.9 (20 reviews) | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | 9.1 (47 reviews) | 8.5 (1513 reviews) | 
| **Searchable Articles** | 8.5 (43 reviews) | 8.4 (1470 reviews) | 
| **Community Forums** | 6.9 (25 reviews) | 8.1 (1277 reviews) | 
| **Mobile Optimization** | 8.5 (30 reviews) | 8.1 (770 reviews) | 
| **Personalization** | 8.9 (40 reviews) | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Branding** | 8.7 (48 reviews) | 8.3 (841 reviews) | 
| **Automation** | 8.1 (42 reviews) | 8.3 (818 reviews) | 
| **Artificial Intelligence** | 6.2 (32 reviews) | 7.8 (731 reviews) | 
| **Integrations** | 8.1 (41 reviews) | 8.2 (766 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.8 (85 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (491 reviews) | 
| **Tickets** | Not enough data | 9.0 (638 reviews) | 
| **Macros** | Not enough data | 8.5 (490 reviews) | 

#### Channels

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Email** | Not enough data | 9.0 (627 reviews) | 
| **Social** | Not enough data | 8.5 (545 reviews) | 
| **Live Chat** | Not enough data | 8.7 (516 reviews) | 
| **Phone** | Not enough data | 8.6 (459 reviews) | 
| **Text** | Not enough data | 8.8 (485 reviews) | 

#### Insight

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Surveys** | Not enough data | 8.7 (494 reviews) | 
| **Reporting** | Not enough data | 8.9 (546 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (516 reviews) | 
| **Help Desk** | Not enough data | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Knowledge Base

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Stonly | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Stonly (1):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to Zoho Desk (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Stonly | Zoho Desk | 
|---|---|---|
| **Small-Business** | 59.2% | 72.9% | 
| **Mid-Market** | 33.8% | 23.6% | 
| **Enterprise** | 6.9% | 3.6% | 

### By Industry

#### Stonly

- **Computer Software:** 35.4%
- **Information Technology and Services:** 10.8%
- **Financial Services:** 6.9%
- **Health, Wellness and Fitness:** 3.8%
- **Leisure, Travel & Tourism:** 3.1%
- **Education Management:** 2.3%
- **Electrical/Electronic Manufacturing:** 2.3%
- **Professional Training & Coaching:** 2.3%
- **Accounting:** 1.5%
- **Computer & Network Security:** 1.5%
- **Other:** 30.0%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.4%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

---
## Alternatives

### Alternatives to Stonly

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---
## Top Discussions

### Stonly

No discussions available for this product.

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/stonly-vs-zoho-desk)