# Stonly vs Whatfix Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Whatfix excels in overall user satisfaction, reflected in its higher G2 Score compared to Stonly. Users appreciate its intuitive platform and strong customer support, with one reviewer noting the excellent assistance provided during onboarding and throughout their partnership.
- **Users say** that Stonly is particularly user-friendly and intuitive, making it easy to update and maintain guides. Reviewers highlight its effective searching capabilities and the ability to co-link guides, which keeps clients informed about new features and product roll-outs.
- **According to verified reviews** , Whatfix is recognized for its strong strategic partnerships, allowing for tailored solutions that meet specific business needs. Users have praised its customizable Digital Adoption Platform, which enhances their product's functionality.
- **Reviewers mention** that while Stonly is easy to use, it has a smaller market presence compared to Whatfix, which may affect the breadth of community support and resources available. Users appreciate Stonly's customization options but may find fewer integrations compared to Whatfix's extensive capabilities.
- **G2 reviewers highlight** that Whatfix's quality of support is exceptional, with a score that stands out among competitors. Users have noted the platform's ability to provide ongoing assistance, which enhances the overall user experience and satisfaction.
- **Users report** that both platforms have their strengths, but Whatfix's higher total number of reviews suggests a more established user base, providing potential buyers with greater confidence in its reliability and performance over time.



| | Stonly | Whatfix | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 132 | 529 | 
| **Largest Market Segment** | Small-Business (59.2% of reviews) | Enterprise (45.5% of reviews) | 
| **Entry Level Price** | $124.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### Stonly

Pros:
- Ease of Use (10 reviews)
- Features (6 reviews)

Cons:
- Missing Features (3 reviews)
- Lack of Features (2 reviews)

### Whatfix

Pros:
- Ease of Use (83 reviews)
- Customer Support (65 reviews)

Cons:
- Learning Curve (29 reviews)
- Complexity (19 reviews)

---
## Ratings Comparison
| Rating | Stonly | Whatfix | 
|---|---|---|
  | **Meets Requirements** | 9.2 (105 reviews) | 8.8 (356 reviews) | 
  | **Ease of Use** | 9.0 (105 reviews) | 8.6 (428 reviews) | 
  | **Ease of Setup** | 8.7 (83 reviews) | 8.3 (377 reviews) | 
  | **Ease of Admin** | 9.0 (84 reviews) | 8.5 (284 reviews) | 
  | **Quality of Support** | 9.2 (93 reviews) | 9.7 (356 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (81 reviews) | 9.5 (283 reviews) | 
  | **Product Direction (% positive)** | 9.5 (102 reviews) | 9.7 (338 reviews) | 

---
## Pricing

### Stonly

#### Entry-Level Pricing

Plan: Starter

Price: $124.00 Per Month

Description: Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.

Key Features:
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base

[Browse all 4 editions](https://www.g2.com/products/stonly/pricing)

#### Free Trial

Yes

### Whatfix

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 8.3/10 | 26 |
| **Whatfix** | N/A | N/A |

#### Ticket and Case Management

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (11 reviews) | Not enough data | 
| **Ticket response user experience** | 8.8 (10 reviews) | Not enough data | 
| **Workflow** | 9.6 (13 reviews) | Not enough data | 
| **Response Automation** | 8.3 (8 reviews) | Not enough data | 
| **SLA Management** | 7.9 (8 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.5 (11 reviews) | Not enough data | 
| **Ticket Collaboration** | 7.6 (9 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.7 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Stonly | Whatfix | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Customer Portal** | 9.3 (14 reviews) | Not enough data | 
| **Email to Case** | 8.3 (11 reviews) | Not enough data | 
| **Chat/Live Support** | 8.3 (8 reviews) | Not enough data | 
| **Social Integration** | 7.0 (5 reviews) | Not enough data | 
| **Voice** | 6.7 (6 reviews) | Not enough data | 

#### Platform

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Mobile User Support** | 8.6 (6 reviews) | Not enough data | 
| **Customization ** | 8.7 (19 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.5 (16 reviews) | Not enough data | 
| **Integration** | 8.6 (14 reviews) | Not enough data | 
| **Reporting** | 7.3 (13 reviews) | Not enough data | 
| **Dashboards** | 7.7 (14 reviews) | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 9.1/10 | 30 |
| **Whatfix** | N/A | N/A |

#### Administration

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Database Management ** | 9.1 (13 reviews) | Not enough data | 
| **Data Workflows** | 9.0 (12 reviews) | Not enough data | 
| **Issue Management** | 9.3 (15 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Knowledge Base** | 9.4 (24 reviews) | Not enough data | 
| **Publishing Workflows** | 9.6 (16 reviews) | Not enough data | 
| **Analytics** | 8.9 (16 reviews) | Not enough data | 

#### Compliance

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Policies and Controls** | 9.3 (18 reviews) | Not enough data | 
| **Data Governance** | 9.2 (15 reviews) | Not enough data | 
| **Compliance** | 9.2 (16 reviews) | Not enough data | 
| **Auditing** | 9.1 (15 reviews) | Not enough data | 

#### Customer Support

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Intelligent Search** | 9.2 (14 reviews) | Not enough data | 
| **Suggestions** | 9.2 (13 reviews) | Not enough data | 
| **Decision Trees** | 9.5 (18 reviews) | Not enough data | 

#### Data Security

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Risk Data Attributes** | 9.1 (13 reviews) | Not enough data | 
| **Data Transport** | 8.7 (14 reviews) | Not enough data | 
| **Access Management** | 9.0 (17 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 8.8 (13 reviews) | Not enough data | 

#### Administration

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Integrations** | 8.8 (15 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.5 (19 reviews) | Not enough data | 
| **Performance and Reliability** | 9.7 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Stonly | Whatfix | 
|---|---|---|
| **AI Text Summarization** | 8.3 (9 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **Whatfix** | 8.3/10 | 237 |

#### User Analysis

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Survey Implementation** | Not enough data | 8.0 (157 reviews) | 
| **Data Analysis** | Not enough data | 8.1 (173 reviews) | 

#### User Support

| Feature | Stonly | Whatfix | 
|---|---|---|
| **User Segmentation** | Not enough data | 8.2 (166 reviews) | 
| **Multi-Language Support** | Not enough data | 8.0 (144 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | 8.0 (144 reviews) | 

#### Walkthrough Type

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.5 (166 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | 9.0 (195 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Integration** | Not enough data | 8.4 (42 reviews) | 
| **Communications** | Not enough data | 8.8 (54 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Analytics** | Not enough data | 8.3 (44 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Customer self-service** | Not enough data | 8.6 (51 reviews) | 
| **In-app guidance** | Not enough data | 8.8 (61 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.2 (29 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **Whatfix** | 7.7/10 | 57 |

#### Product Analytics

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | 8.1 (51 reviews) | 
| **User-Level Analytics** | Not enough data | 8.1 (52 reviews) | 
| **Segmentation** | Not enough data | 7.8 (48 reviews) | 
| **Funnels** | Not enough data | 7.6 (46 reviews) | 
| **Alerts** | Not enough data | 7.5 (46 reviews) | 
| **Multi-Product Analytics** | Not enough data | 7.2 (41 reviews) | 
| **User Scoring** | Not enough data | 7.0 (36 reviews) | 
| **Integrations** | Not enough data | 7.4 (43 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (5 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Stonly | Whatfix | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 8.6/10 | 44 |
| **Whatfix** | N/A | N/A |

#### Knowledge Pages

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Templates** | 8.5 (26 reviews) | Not enough data | 
| **In-Content Feedback** | 8.7 (21 reviews) | Not enough data | 
| **Versioning and Version History** | 8.3 (21 reviews) | Not enough data | 
| **Decision Trees** | 9.0 (27 reviews) | Not enough data | 
| **Duplicate Detection** | 7.7 (15 reviews) | Not enough data | 
| **Content Editor** | 9.0 (31 reviews) | Not enough data | 

#### Knowledge Dissemination

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Page Analytics** | 8.1 (27 reviews) | Not enough data | 
| **Permissions** | 8.6 (28 reviews) | Not enough data | 
| **Knowledge Sharing** | 9.5 (38 reviews) | Not enough data | 
| **Notifications** | 8.5 (25 reviews) | Not enough data | 
| **Advanced Search** | 8.1 (22 reviews) | Not enough data | 
| **Browser Extension** | 8.4 (24 reviews) | Not enough data | 
| **Organization** | 8.9 (27 reviews) | Not enough data | 
| **Other Integrations** | 8.1 (14 reviews) | Not enough data | 
| **Knowledge Integrations** | 8.9 (23 reviews) | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 9.1/10 | 25 |
| **Whatfix** | N/A | N/A |

#### Generative AI

| Feature | Stonly | Whatfix | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Pop-up Chat** | 9.0 (7 reviews) | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Customization ** | 8.7 (19 reviews) | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | 9.5 (7 reviews) | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 8.1/10 | 56 |
| **Whatfix** | 7.7/10 | 181 |

#### Generative AI

| Feature | Stonly | Whatfix | 
|---|---|---|
| **AI Text Summarization** | 7.9 (20 reviews) | 7.6 (51 reviews) | 

#### Self-Service Experience

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Knowledge Base** | 9.1 (47 reviews) | 8.9 (149 reviews) | 
| **Searchable Articles** | 8.5 (43 reviews) | 8.8 (142 reviews) | 
| **Community Forums** | 6.9 (25 reviews) | 8.2 (95 reviews) | 
| **Mobile Optimization** | 8.5 (30 reviews) | 7.0 (68 reviews) | 
| **Personalization** | 8.9 (40 reviews) | 8.2 (85 reviews) | 

#### Self-Service Platform

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Branding** | 8.7 (48 reviews) | 8.6 (92 reviews) | 
| **Automation** | 8.1 (42 reviews) | 8.1 (89 reviews) | 
| **Artificial Intelligence** | 6.2 (32 reviews) | 7.6 (78 reviews) | 
| **Integrations** | 8.1 (41 reviews) | 8.0 (89 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (13 reviews) | 
| **Decision Making** | Not enough data | 7.1 (13 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **Whatfix** | N/A | N/A |

#### Generative AI

| Feature | Stonly | Whatfix | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **Whatfix** | N/A | N/A |

#### Knowledge Base

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Stonly | Whatfix | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Stonly (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Whatfix (2):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)


---
## Reviewer Demographics

### By Company Size

| Segment | Stonly | Whatfix | 
|---|---|---|
| **Small-Business** | 59.2% | 17.5% | 
| **Mid-Market** | 33.8% | 37.0% | 
| **Enterprise** | 6.9% | 45.5% | 

### By Industry

#### Stonly

- **Computer Software:** 35.4%
- **Information Technology and Services:** 10.8%
- **Financial Services:** 6.9%
- **Health, Wellness and Fitness:** 3.8%
- **Leisure, Travel & Tourism:** 3.1%
- **Education Management:** 2.3%
- **Electrical/Electronic Manufacturing:** 2.3%
- **Professional Training & Coaching:** 2.3%
- **Accounting:** 1.5%
- **Computer & Network Security:** 1.5%
- **Other:** 30.0%

#### Whatfix

- **Computer Software:** 15.2%
- **Information Technology and Services:** 13.8%
- **Financial Services:** 3.8%
- **Insurance:** 3.6%
- **Banking:** 3.2%
- **Pharmaceuticals:** 3.2%
- **Automotive:** 3.0%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.8%
- **Staffing and Recruiting:** 2.6%
- **Other:** 45.9%

---
## Alternatives

### Alternatives to Stonly

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
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- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (559 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (512 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6841 reviews)
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- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7326 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)

### Alternatives to Whatfix

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- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (982 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (559 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (761 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)
- [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (353 reviews)
- [EdCast MyGuide](https://www.g2.com/products/edcast-myguide/reviews) — 4.9/5 stars (22 reviews)

---
## Top Discussions

### Stonly

No discussions available for this product.

### Whatfix

- Title: [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) — 3 comments
  > **Top comment:** "What fix provides in-app help guidance, tool tips, etc and minimal analytics for (user funnel, etc) with an added ability to export guides as pdfs or videos..."
- Title: [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) — 1 comment, 1 upvote
  > **Top comment:** "I don't have a number, but having a keen interest in this category I can tell you this... the digital adoption platform (DAP) market has been experiencing..."
- Title: [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) — 1 comment, 1 upvote
  > **Top comment:** "Whatfix is a Digital Adoption Platform. The platform has several products and features. 
Product Analytics is a product where a customer can see user..."
- Title: [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) — 1 comment, 1 upvote
  > **Top comment:** "Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of..."
- Title: [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) — 1 comment, 1 upvote
  > **Top comment:** "Hi Christopher

I have added a video to the self-help tab.

You can do this if you have created the video and have it saved.  I use Vimeo.   Once you..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/stonly-vs-whatfix)