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# Stonly vs Whatfix Comparison - What are their main differences?

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StonlyWhatfix[+ Add Product](#)

Pricing

**Stonly**
Free Trial

**$124.00** Per Month · Starter

**Whatfix**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Stonly**
2 monthsFaster

Based on 37 responses

**Whatfix**
3 months

Based on 10 responses

Return on Investment

**Stonly**
15 months

Based on 25 responses

**Whatfix**
10 months5 months sooner

Based on 6 responses

Perceived Cost

**Stonly**
$$$$$

**Whatfix**
$$$$$

Average Discount

**Stonly**
5%

**Whatfix**
12%7% more

 ![Stonly](https://images.g2crowd.com/uploads/product/hd_favicon/c1290211db3ec14020570ac913132a69/stonly.svg "Stonly")

 ![Whatfix](https://images.g2crowd.com/uploads/product/hd_favicon/518ca873424949e1f6e1bbb6d22fa697/whatfix.svg "Whatfix")

G2 offers free advice on this comparison.

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**Pros & Cons**
from reviews

**Stonly**
[
Ease of Use (9)
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500848&qs=pros-and-cons#reviews)[
Features (5)
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500481&qs=pros-and-cons#reviews)[
Missing Features (3)
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500925&qs=pros-and-cons#reviews)[
Lack of Features (2)
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500154&qs=pros-and-cons#reviews)

**Whatfix**
[
Ease of Use (75)
](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743264&qs=pros-and-cons#reviews)[
Customer Support (58)
](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1744046&qs=pros-and-cons#reviews)[
Learning Curve (26)
](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743327&qs=pros-and-cons#reviews)[
Time-Consuming (18)
](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1742503&qs=pros-and-cons#reviews)

Integrations

**Stonly**
Not enough data

**Whatfix**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e435b566b16abd9107c4a6ab1272a42/gep-quantum-intelligence.png "Product Avatar Image")

GEP Quantum Intelligence

](https://www.g2.com/products/gep-quantum-intelligence/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/1754/large_detail_1532981120.jpg "Product Avatar Image")

Guidewire

](https://www.g2.com/products/guidewire-guidewire/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6905e7eda2501c6f7a0c15c4031cdef8/guidewire-insurancesuite.png "Product Avatar Image")

Guidewire

](https://www.g2.com/products/guidewire-insurancesuite/reviews)[
View all
](https://www.g2.com/products/whatfix/integrations)

Screenshots

**Stonly**
 ![Stonly screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/133197/PH-KB-1-no-caption.png)

**Whatfix**
 ![Whatfix screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/88186/in-app-guidance-new.gif)

**Ratings**
from reviews

Meets Requirements

**Stonly**

9.2

9.2105

**Whatfix**

8.8

8.8372

Ease of Use

**Stonly**

9.0

9.0105

**Whatfix**

8.6

8.6459

Ease of Setup

**Stonly**

8.7

8.783

**Whatfix**

8.3

8.3406

Ease of Admin

**Stonly**

9.0

9.084

**Whatfix**

8.5

8.5295

Quality of Support

**Stonly**

9.2

9.293

**Whatfix**

9.7

9.7372

Has the product been a good partner in doing business?

**Stonly**

9.3

9.381

**Whatfix**

9.5

9.5293

Product Direction (% positive)

**Stonly**

9.5

9.5102

**Whatfix**

9.7

9.7352

**Features**
ratings from reviews

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

8.1

56

7.7

182

Generative AI

AI Text Summarization

7.9(won by 0.3)

20

7.6

51

Self-Service Experience

Knowledge Base

9.1(won by 0.2)

47

8.9

151

Searchable Articles

8.5

43

8.8(won by 0.3)

144

Community Forums

6.9

25

8.2(won by 1.3)

95

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Mobile Optimization

8.5(won by 1.5)

30

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.0

68

Personalization

8.9(won by 0.7)

40

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.2

84

Self-Service Platform

Branding

8.7(won by 0.1)

48

8.6

93

Automation

8.1(tied score)

42

8.1(tied score)

89

Artificial Intelligence

6.2

32

7.6(won by 1.4)

77

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Integrations

8.1(won by 0.1)

41

8.0

90

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

7.1(won by default)

13

Multi-step Planning

Not enough data

7.3(won by default)

13

Cross-system Integration

Not enough data

6.8(won by default)

13

Adaptive Learning

Not enough data

7.1(won by default)

14

Natural Language Interaction

Not enough data

6.8(won by default)

12

Proactive Assistance

Not enough data

7.9(won by default)

14

Decision Making

Not enough data

7.3(won by default)

14

Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);)

9.1

30

Not enough data

Administration

Database Management 

9.1(won by default)

13

Not enough data

Data Workflows

9.0(won by default)

12

Not enough data

Issue Management

9.3(won by default)

15

Not enough data

Knowledge Management

Knowledge Base

9.4(won by default)

24

Not enough data

Publishing Workflows

9.6(won by default)

16

Not enough data

Analytics

8.9(won by default)

16

Not enough data

Compliance

Policies and Controls

9.3(won by default)

18

Not enough data

Data Governance

9.2(won by default)

15

Not enough data

Compliance

9.2(won by default)

16

Not enough data

Auditing

9.1(won by default)

15

Not enough data

Customer Support

Intelligent Search

9.2(won by default)

14

Not enough data

Suggestions

9.2(won by default)

13

Not enough data

Decision Trees

9.5(won by default)

18

Not enough data

Administration

Integrations

8.8(won by default)

15

Not enough data

User, Role, and Access Management

9.5(won by default)

19

Not enough data

Performance and Reliability

9.7(won by default)

18

Not enough data

Data Security

Risk Data Attributes

9.1(won by default)

13

Not enough data

Data Transport

8.7(won by default)

14

Not enough data

Access Management

9.0(won by default)

17

Not enough data

Multi-Factor Authentication

8.8(won by default)

13

Not enough data

Generative AI

AI Text Summarization

8.3(won by default)

9

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

9.1

25

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

9.0(won by default)

7

Not enough data

Notifications

Not enough data

Not enough data

Targeted Emails

Not enough data

Not enough data

In-App Messaging

Not enough data

Not enough data

Co-Browsing

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.7(won by default)

19

Not enough data

Knowledge Base

9.5(won by default)

7

Not enough data

Conversation Archiving

Not enough data

Not enough data

Lead Development

Not enough data

Not enough data

Team Inbox 

Not enough data

Not enough data

Customer Profiles

Not enough data

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Knowledge Base[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

8.6

44

Not enough data

Knowledge Pages

Templates

8.5(won by default)

26

Not enough data

In-Content Feedback

8.7(won by default)

21

Not enough data

Versioning and Version History

8.3(won by default)

21

Not enough data

Decision Trees

9.0(won by default)

27

Not enough data

Duplicate Detection

7.7(won by default)

15

Not enough data

Content Editor

9.0(won by default)

31

Not enough data

WYSIWYG Editor

Not enough data

Not enough data

Rich Text Editor

Not enough data

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Knowledge Dissemination

Page Analytics

8.1(won by default)

27

Not enough data

Permissions

8.6(won by default)

28

Not enough data

Knowledge Sharing

9.5(won by default)

38

Not enough data

Notifications

8.5(won by default)

25

Not enough data

Advanced Search

8.1(won by default)

22

Not enough data

Organization

8.9(won by default)

27

Not enough data

Browser Extension

8.4(won by default)

24

Not enough data

Other Integrations

8.1(won by default)

14

Not enough data

Knowledge Integrations

8.9(won by default)

23

Not enough data

Full Text Search

Not enough data

Not enough data

Web Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Knowledge Base

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Mobile Interface

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Online Forums

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Wiki

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Product Analytics[Hide 39 FeaturesShow 39 Features](javascript:void(0);)

Not enough data

7.8

61

Product Analytics

Account-Level Analytics

Not enough data

8.1(won by default)

51

User-Level Analytics

Not enough data

8.2(won by default)

53

Segmentation

Not enough data

7.8(won by default)

48

Funnels

Not enough data

7.6(won by default)

46

Alerts

Not enough data

7.5(won by default)

46

Multi-Product Analytics

Not enough data

7.2(won by default)

42

User Scoring

Not enough data

7.0(won by default)

36

Integrations

Not enough data

7.4(won by default)

43

Usage Tracking/Analytics

Not enough data

Not enough data

Agentic AI - Product Analytics

Autonomous Task Execution

Not enough data

8.1(won by default)

6

Cross-system Integration

Not enough data

7.7(won by default)

5

Adaptive Learning

Not enough data

8.0(won by default)

5

Proactive Assistance

Not enough data

8.6(won by default)

6

Machine Learning

Not enough data

Not enough data

Behavioral Analytics - Product Analytics

Multi-Product Analytics

Not enough data

Not enough data

User level Analytics

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Account level Analytics

Not enough data

Not enough data

Funnels

Not enough data

Not enough data

Platform Infrastructure - Product Analytics

Cross System integrations

Not enough data

Not enough data

Alerts

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

AI driven optimization - Product Analytics

User scoring

Not enough data

Not enough data

Adaptive learning

Not enough data

Not enough data

Automated insights

Not enough data

Not enough data

Autonomous task execution

Not enough data

Not enough data

Additional Functionality

Conversion Tracking

Not enough data

Not enough data

Funnel Analysis

Not enough data

Not enough data

Product Data Management

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Cohort Analysis

Not enough data

Not enough data

Session Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Interactive Reports

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.3

26

Not enough data

Ticket and Case Management

Ticket Creation User Experience

8.5(won by default)

11

Not enough data

Workflow

9.6(won by default)

13

Not enough data

Automated Response

8.3(won by default)

8

Not enough data

Service Level Agreement (SLA) Management

7.9(won by default)

8

Not enough data

Attachments/Screencasts

8.5(won by default)

11

Not enough data

Ticket Collaboration

7.6(won by default)

9

Not enough data

Customer/Contact Database

8.7(won by default)

10

Not enough data

Ticket Response User Experience

8.8(won by default)

10

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

9.3(won by default)

14

Not enough data

Email to Case

8.3(won by default)

11

Not enough data

Live Chat Support

8.3(won by default)

8

Not enough data

Social Media Integration

7.0(won by default)

5

Not enough data

Voice

6.7(won by default)

6

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Reporting

7.3(won by default)

13

Not enough data

Activity Dashboard

7.7(won by default)

14

Not enough data

Customization 

8.7(won by default)

19

Not enough data

User, Role, and Access Management

9.5(won by default)

16

Not enough data

Third-Party Integrations

8.6(won by default)

14

Not enough data

Mobile User Support

8.6(won by default)

6

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Digital Adoption Platform[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

8.4

269

User Analysis

Survey Implementation

Not enough data

8.0(won by default)

156

Data Analysis

Not enough data

8.1(won by default)

174

Real-Time Data

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

User Support

Behavior-responsive Messaging

Not enough data

8.0(won by default)

143

User Segmentation

Not enough data

8.2(won by default)

167

Multi-Language Support

Not enough data

8.0(won by default)

144

Walkthrough Type

Audio-visual Walkthroughs

Not enough data

8.5(won by default)

166

Text Bubble Walkthroughs

Not enough data

9.0(won by default)

194

Platform Basics - Digital Adoption Platform

Integration

Not enough data

8.2(won by default)

44

Communications

Not enough data

8.8(won by default)

62

Analytics - Digital Adoption Platform

Analytics

Not enough data

8.4(won by default)

49

Reporting/Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Functions - Digital Adoption Platform

Customer self-service

Not enough data

8.7(won by default)

57

In-app guidance

Not enough data

9.1(won by default)

86

Contextual Guidance

Not enough data

Not enough data

Agentic AI - Digital Adoption Platform

Adaptive Learning

Not enough data

7.1(won by default)

28

Asynchronous Learning

Not enough data

Not enough data

Blended Learning

Not enough data

Not enough data

Self-paced Learning

Not enough data

Not enough data

Additional Functionality

In-App Training

Not enough data

10.0(won by default)

5

Customer Experience Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Launch Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

API

Not enough data

Not enough data

User Onboarding

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Data Quality Control

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Employee Onboarding

Not enough data

Not enough data

Self Service Tools

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Learning Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Creation

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Knowledge Management[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Knowledge Base

Q & A

Not enough data

Not enough data

Link Sharing

Not enough data

Not enough data

Searchable

Not enough data

Not enough data

Security

Verification

Not enough data

Not enough data

Role-Based Permission

Not enough data

Not enough data

Public vs Private

Not enough data

Not enough data

Content

Trackable Analytics

Not enough data

Not enough data

Import

Not enough data

Not enough data

File Viewing

Not enough data

Not enough data

Update Notifications

Not enough data

Not enough data

Communication

Social Features

Not enough data

Not enough data

Tagging 

Not enough data

Not enough data

Upload 

Not enough data

Not enough data

Comments

Not enough data

Not enough data

Additional Functionality

Collaboration Tools

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

API

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Stonly](https://images.g2crowd.com/uploads/product/hd_favicon/c1290211db3ec14020570ac913132a69/stonly.svg "Stonly")](https://www.g2.com/products/stonly/reviews)

Stonly

Small-Business(50 or fewer emp.)

59.2%

Mid-Market(51-1000 emp.)

33.8%

Enterprise(\> 1000 emp.)

6.9%

[![Whatfix](https://images.g2crowd.com/uploads/product/hd_favicon/518ca873424949e1f6e1bbb6d22fa697/whatfix.svg "Whatfix")](https://www.g2.com/products/whatfix/reviews)

Whatfix

Small-Business(50 or fewer emp.)

16.8%

Mid-Market(51-1000 emp.)

36.4%

Enterprise(\> 1000 emp.)

46.7%

Small-Business

(50 or fewer emp.)

59.2%

16.8%

Mid-Market

(51-1000 emp.)

33.8%

36.4%

Enterprise

(\> 1000 emp.)

6.9%

46.7%

Reviewers' Industry

[![Stonly](https://images.g2crowd.com/uploads/product/hd_favicon/c1290211db3ec14020570ac913132a69/stonly.svg "Stonly")](https://www.g2.com/products/stonly/reviews)
Stonly

Computer Software

35.4%

Information Technology and Services

10.8%

Financial Services

6.9%

Health, Wellness and Fitness

3.8%

Leisure, Travel & Tourism

3.1%

Other

40.0%

[![Whatfix](https://images.g2crowd.com/uploads/product/hd_favicon/518ca873424949e1f6e1bbb6d22fa697/whatfix.svg "Whatfix")](https://www.g2.com/products/whatfix/reviews)
Whatfix

Computer Software

14.4%

Information Technology and Services

13.6%

Insurance

4.0%

Financial Services

3.8%

Banking

3.4%

Other

60.9%

FAQs

## Stonly vs Whatfix FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between Whatfix vs Stonly?

Stonly stands out for higher overall reviewer ratings and ease of use, while Whatfix is most frequently praised for its customer support.

| [Whatfix](https://www.g2.com/products/whatfix/reviews) | [Stonly](https://www.g2.com/products/stonly/reviews) |
| --- | --- |
| 4.5/5 (549 reviews) | 4.8/5 (132 reviews) |
| Enterprise | Small-Business |
| 8.2 | 8.7 |
| 9.7 | 9.2 |
| Customer Support (58 all-time mentions) | Ease of Use (9 all-time mentions) |

### How do the pricing models of Whatfix and Stonly compare?

Stonly is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Whatfix.

- **Whatfix:** In recent reviews, several reviewers mention that pricing can be high for small companies and that additional products incur extra costs.
- **Stonly:** Reviewers consistently describe Stonly as a low-budget, high-value tool, with positive sentiment around its cost-effectiveness and suitability for small businesses.

### What are the best alternatives to Whatfix and Stonly?

The top 3 alternatives to Whatfix and Stonly are Fin, Pendo, and WalkMe.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Whatfix](https://www.g2.com/products/whatfix/reviews) | 4.5/5 (549 reviews) | Enterprise | Pricing can be high for small companies | Customer Support (58 all-time mentions) |
| [Stonly](https://www.g2.com/products/stonly/reviews) | 4.8/5 (132 reviews) | Small-Business | Low-budget, high-value tool | Ease of Use (9 all-time mentions) |
| [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | — |
| [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) | 4.4/5 (1808 reviews) | Mid-Market | — | — |
| [WalkMe](https://www.g2.com/products/walkme/reviews) | 4.5/5 (575 reviews) | Enterprise | — | — |

### Which Digital Adoption Platform features should I prioritize when comparing Whatfix and Stonly?

Buyers should prioritize Ease of Use, Quality of Support, Knowledge Base, Customization, and Analytics when comparing Whatfix and Stonly.

- **Ease of Use:** Whatfix 8.6 (75 all-time mentions), Stonly 9.0 (9 all-time mentions)
- **Quality of Support:** Whatfix 9.7 (58 all-time mentions), Stonly 9.2 (3 all-time mentions)
- **Knowledge Base:** Whatfix (20 all-time mentions for Analytics), Stonly (multiple recent reviews highlight Knowledge Base as a core use case)
- **Customization:** Whatfix (customization cited in recent reviews), Stonly (3 all-time mentions for Customization, multiple recent reviews highlight easy branding and CSS)
- **Analytics:** Whatfix (20 all-time mentions), Stonly (recent reviews highlight Insights/analytics feature)

### What are the pros and cons of Whatfix vs Stonly?

Whatfix is most frequently praised for its customer support, while Stonly's headline strength is ease of use and intuitive setup.

- **Whatfix strengths:** Customer Support (58 all-time mentions), Ease of Use (75), Helpful (54), Features (48), Training (40), Intuitive (29), Analytics (20), Easy Implementation (20)
- **Whatfix trade-offs:** Learning Curve (26), Limitations (18), Time-Consuming (18), Complexity (16), Pricing can be high for small companies
- **Stonly strengths:** Ease of Use (9), Intuitive (5), Easy Implementation (4), Customization (3), Helpful (5), Easy Integrations (3), Time-saving (3)
- **Stonly trade-offs:** Lack of Features (2), some reviewers mention desire for more advanced customization and occasional integration limitations

### Is Whatfix or Stonly better for small businesses?

Stonly is the better fit for small businesses, with the largest reviewer segment and strong value sentiment.

- **Whatfix:** Largest segment is Enterprise; reviewers note pricing is high for small companies and setup can be complex for smaller teams.
- **Stonly:** Largest segment is Small-Business; reviewers consistently highlight ease of use, low-budget suitability, and quick setup for small teams.

### Which Digital Adoption Platform platform has better integrations?

Stonly is favored for integrations, with reviewers highlighting its ease of integration and flexibility.

- **Whatfix:** Recent reviews mention integration challenges with older or legacy tools and a desire for faster integration processes.
- **Stonly:** Reviewers cite easy integrations (3 all-time mentions), with specific praise for integration with CRM, Contentful, and the ability to add custom code for branding and layout.

### How do Whatfix and Stonly compare on customer support?

Whatfix and Stonly both receive high marks for Quality of Support, with Whatfix holding a slight lead (9.7 vs 9.2), but the difference is below the materiality threshold for a clear winner.

- **Whatfix:** Reviewers frequently describe support as responsive, helpful, and “white glove” quality, with 58 all-time mentions for Customer Support.
- **Stonly:** Reviewers highlight strong, proactive support and a customer-centric approach, with 3 all-time mentions for Customer Support and multiple recent positive experiences.

### Which is easier to implement, Whatfix or Stonly?

Stonly is rated higher for Ease of Setup (8.7 vs 8.2), with reviewers consistently describing a faster and simpler implementation experience.

- **Whatfix:** Reviewers note that setup can be complex and time-consuming, especially for content creators and small teams, but praise the support team’s assistance during onboarding.
- **Stonly:** Reviewers consistently highlight easy and quick setup, with many citing the ability to implement without IT involvement and rapid onboarding for both internal and external users.

### Which product has better Knowledge Base?

Stonly is favored for Knowledge Base, with reviewers consistently citing its intuitive, interactive, and easy-to-update knowledge base features.

- **Whatfix:** Knowledge Base and self-help features are mentioned in recent reviews, with 20 all-time mentions for Analytics and positive sentiment for in-app guidance and content accessibility.
- **Stonly:** Multiple recent reviews highlight Knowledge Base as a core use case, with reviewers praising its ease of updating, interactive guides, and ability to centralize support documentation.

Alternatives

**Stonly Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![WalkMe](https://images.g2crowd.com/uploads/product/hd_favicon/726107df2b6d2cf44d2fce88f5ce93c6/walkme.svg "WalkMe")

[
WalkMe
](/products/walkme/reviews)

 ![UserGuiding](https://images.g2crowd.com/uploads/product/hd_favicon/d2055ce522043b2d612708060473d539/userguiding.svg "UserGuiding")

[
UserGuiding
](/products/userguiding/reviews)

 ![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360")

[
Document360
](/products/document360/reviews)

**Whatfix Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Pendo](https://images.g2crowd.com/uploads/product/hd_favicon/329b3a8933711abf9a020e59b8c6f792/pendo-io-pendo.svg "Pendo")

[
Pendo
](/products/pendo-io-pendo/reviews)

 ![Userpilot](https://images.g2crowd.com/uploads/product/hd_favicon/c91821dbb9e482073f733279827a3ae8/userpilot.svg "Userpilot")

[
Userpilot
](/products/userpilot/reviews)

 ![WalkMe](https://images.g2crowd.com/uploads/product/hd_favicon/726107df2b6d2cf44d2fce88f5ce93c6/walkme.svg "WalkMe")

[
WalkMe
](/products/walkme/reviews)