Introducing G2.ai, the future of software buying.Try now
Compare Helpdesk and Vision Helpdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
$799 Annually
$12.00 1 Per Staff Per Month
Helpdesk
Star Rating
(14)4.7 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
$799 Annually
Browse all 4 pricing plansVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansPricing
Entry-Level Pricing
Helpdesk
Medium (100 - 999 Users)
$799
Annually
Helpdesk’s licensing depends on the number of active users in your Office 365 tenant with the SharePoint service: Prices are based on the size of your organization.
- Unlimited agents
- Unlimited installations per tenant
- No hidden costs
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
Helpdesk
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
Not enough data
9.2
88
Ease of Use
Not enough data
9.0
88
Ease of Setup
Not enough data
8.7
82
Ease of Admin
Not enough data
9.1
74
Quality of Support
Not enough data
9.4
86
Has the product been a good partner in doing business?
Not enough data
9.5
73
Product Direction (% positive)
Not enough data
9.3
83
Features by Category
Ticket and Case Management
Not enough data
9.4
69
|
Verified
Not enough data
9.2
68
|
Verified
Not enough data
8.9
65
|
Verified
Not enough data
9.2
62
Not enough data
8.8
56
|
Verified
Not enough data
9.0
64
|
Verified
Not enough data
8.8
61
|
Verified
Not enough data
8.7
38
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
66
|
Verified
Not enough data
9.3
61
|
Verified
Not enough data
8.7
38
Not enough data
8.9
39
|
Verified
Not enough data
8.3
27
|
Verified
Platform
Not enough data
8.7
49
|
Verified
Not enough data
8.4
57
|
Verified
Not enough data
9.1
57
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
9.1
58
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.2
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
8.8
11
Internal Use
Not enough data
8.4
57
|
Verified
Not enough data
8.6
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
9.4
11
Not enough data
8.9
11
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
24
Not enough data
9.2
24
Not enough data
9.1
22
Not enough data
9.1
15
Not enough data
9.5
16
Self-Service Platform
Not enough data
9.7
15
Not enough data
9.5
16
Not enough data
Feature Not Available
Not enough data
9.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Reporting
Not enough data
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Access & Usability
Not enough data
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpdesk and Vision Helpdesk are categorized as Help Desk
Unique Categories
Helpdesk has no unique categories
Reviews
Reviewers' Company Size
Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
38.5%
Computer Software
30.8%
Retail
7.7%
Insurance
7.7%
Education Management
7.7%
Other
7.7%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
Helpdesk has no discussions with answers
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
