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At a Glance
Market Segments
Mid-Market (66.0% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Staircase AI by Gainsight
Star Rating
(52)4.8 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Staircase AI by GainsightTotango
Star Rating
(1,146)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Totango excels in its integration capabilities, particularly with Salesforce, making it incredibly convenient for users who appreciate seamless updates across platforms. This integration is highlighted as a significant advantage for managing customer data efficiently.
- Users say that Staircase AI by Gainsight stands out for its user-friendly interface, which is described as "very simple to navigate." This ease of use is particularly beneficial for new team members, allowing for quick onboarding and minimal disruption to workflow.
- According to verified reviews, Totango provides a comprehensive view of customer health and engagement, with intuitive dashboards that help users stay on top of renewals and customer success activities. This feature is praised for simplifying the management of customer relationships.
- Reviewers mention that Staircase AI by Gainsight offers exceptional support, with users noting the responsiveness of their customer success manager. This level of support is particularly valued by teams looking for guidance as they scale their operations.
- G2 reviewers highlight that while Totango has a solid overall rating, it faces challenges in setup and administration compared to Staircase AI, which boasts a smoother implementation process. Users appreciate the quick setup of Staircase AI, allowing them to focus on utilizing the platform rather than troubleshooting initial configurations.
- Users report that Totango's playbooks feature, while useful, does not match the effectiveness of other tools, indicating a potential area for improvement. In contrast, Staircase AI's focus on customer monitoring and health scores is seen as a strong point, helping teams proactively manage customer relationships.
Pricing
Entry-Level Pricing
Staircase AI by Gainsight
No pricing availableTotango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
Staircase AI by Gainsight
No trial information availableTotango
No trial information availableRatings
Meets Requirements
9.1
32
8.3
966
Ease of Use
9.1
33
8.2
980
Ease of Setup
9.6
19
7.4
492
Ease of Admin
9.4
18
7.8
360
Quality of Support
9.9
31
8.4
814
Has the product been a good partner in doing business?
10.0
18
8.6
360
Product Direction (% positive)
9.6
26
8.7
943
Features by Category
Customer Information
8.9
22
8.2
772
|
Verified
9.2
22
8.5
752
|
Verified
9.3
22
8.4
746
|
Verified
6.0
15
7.7
639
|
Verified
8.3
21
8.5
759
|
Verified
8.2
19
8.0
697
|
Verified
Feature Not Available
7.3
569
|
Verified
Predictions
9.3
22
7.8
664
|
Verified
7.8
18
7.1
632
|
Verified
8.4
18
7.9
674
|
Verified
9.1
22
6.5
495
|
Verified
Platform
9.4
21
8.0
753
|
Verified
8.7
21
7.7
690
|
Verified
8.2
21
7.9
690
|
Verified
7.9
16
8.0
700
|
Verified
9.6
21
7.9
725
|
Verified
7.9
19
7.9
716
|
Verified
9.3
21
8.3
710
|
Verified
8.9
20
8.5
632
|
Verified
9.4
21
8.2
741
|
Verified
9.1
17
8.3
709
|
Verified
Generative AI
6.7
7
Feature Not Available
8.3
8
Feature Not Available
Agentic AI - Customer Success
Not enough data
7.5
53
Not enough data
7.8
52
Not enough data
8.0
51
Not enough data
7.7
51
Not enough data
7.6
52
User Analysis
Not enough data
7.1
50
Not enough data
7.0
55
User Support
Not enough data
7.9
55
Not enough data
6.9
39
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.6
41
Platform Basics - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
6.4
7
Analytics - Digital Adoption Platform
Not enough data
6.2
7
Functions - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
5.8
8
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Intelligence
Not enough data
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Sales Team
8.6
6
7.4
68
5.0
6
Feature Not Available
4.4
6
7.6
74
Intelligence
7.5
6
7.3
72
4.7
6
6.8
66
7.8
6
6.8
62
Mapping
6.1
6
Feature Not Available
8.1
6
Feature Not Available
Agentic AI - Customer Revenue Optimization
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Platform Basics
Not enough data
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Agentic AI - Customer Journey Mapping
Not enough data
7.1
18
Platform Basics
Not enough data
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Platform Data
Not enough data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Platform Additional Functionality
Not enough data
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Agentic AI - Customer Journey Analytics
Not enough data
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Analytics
Not enough data
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Generative AI
Not enough data
6.4
51
Not enough data
6.4
52
Agentic AI - Experience Management
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
Not enough data
8.2
221
Not enough data
7.9
212
Not enough data
8.0
202
Project Tracking
Not enough data
8.2
199
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
8.4
212
Not enough data
8.0
193
Customer Engagement
Not enough data
7.9
188
Not enough data
8.0
204
Not enough data
7.7
199
Not enough data
8.3
198
Not enough data
Feature Not Available
Platform
9.2
17
Not enough data
Feature Not Available
Not enough data
9.4
17
Not enough data
Predictions
8.9
16
Not enough data
8.9
17
Not enough data
8.6
15
Not enough data
9.2
17
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
6.2
7
Not enough data
8.3
7
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Staircase AI by Gainsight and Totango are categorized as Customer Success and Customer Revenue Optimization
Unique Categories
Staircase AI by Gainsight is categorized as Revenue Operations & Intelligence (RO&I) and Proactive Customer Retention
Totango is categorized as Client Onboarding, Customer Data Platform (CDP), Experience Management, Customer Journey Mapping, Digital Adoption Platform, Customer Journey Analytics, and SAP Store
Reviews
Reviewers' Company Size
Staircase AI by Gainsight
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.0%
Marketing and Advertising
20.0%
Information Technology and Services
14.0%
Internet
4.0%
Computer & Network Security
4.0%
Other
26.0%
Computer Software
36.0%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.5%
Marketing and Advertising
3.4%
Other
33.9%
Discussions
Staircase AI by Gainsight has no discussions with answers
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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