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Compare SolarWinds IT Incident Response (Squadcast) and xMatters 
Featured Products
At a Glance
Market Segments
Mid-Market (49.7% of reviews)
Enterprise (64.5% of reviews)
Entry-Level Pricing
$9.00 Per Month
Free 10 Users Per Month
SolarWinds IT Incident Response (Squadcast)
Star Rating
(309)4.4 out of 5
Market Segments
Mid-Market (49.7% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 Per Month
Browse all 3 pricing plansxMatters
Star Rating
(703)4.5 out of 5
Market Segments
Enterprise (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that xMatters excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to SolarWinds IT Incident Response (Squadcast). Users appreciate the platform's ability to automate workflows and integrate with various tools, making it a preferred choice for many.
- Users say that xMatters offers a smoother implementation process, with one reviewer noting the ease of tracking technical issues and the effectiveness of its notification system. In contrast, while SolarWinds IT Incident Response is also described as easy to implement, it lacks the same level of user satisfaction and engagement.
- Reviewers mention that xMatters provides a robust set of features, including effective incident tracking and notification flows, which are crucial for teams managing multiple incidents. This is highlighted by users who find the platform's integration options particularly beneficial for their workflows.
- According to verified reviews, both products have clean user interfaces, but xMatters is noted for its superior user experience. Users appreciate the intuitive design and functionality that allows for quick access to important features, while SolarWinds IT Incident Response, although clean, does not receive the same level of praise.
- G2 reviewers highlight that xMatters consistently delivers timely alerts and accurate ticketing, which are essential for effective incident management. Users have expressed satisfaction with the platform's ability to prevent issues from escalating, a feature that is less emphasized in SolarWinds IT Incident Response.
- Users report that xMatters has a strong support system, with high ratings for quality of support and product direction. This contrasts with SolarWinds IT Incident Response, which, while still receiving positive feedback, does not match the same level of user confidence in ongoing support and product evolution.
Pricing
Entry-Level Pricing
SolarWinds IT Incident Response (Squadcast)
Pro
$9.00
Per Month
Modern On-Call and Incident Response Management
- Role Based Access Control
- Custom Integrations via API
- Knowledge Base
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
SolarWinds IT Incident Response (Squadcast)
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
8.7
263
9.1
499
Ease of Use
8.6
267
8.8
515
Ease of Setup
8.9
135
8.8
293
Ease of Admin
8.9
132
8.8
183
Quality of Support
8.8
236
9.1
424
Has the product been a good partner in doing business?
9.1
125
9.3
175
Product Direction (% positive)
9.0
250
9.2
484
Features by Category
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
48
|
Verified
Not enough data
Service Desk
Feature Not Available
Not enough data
9.5
55
|
Verified
Not enough data
9.1
49
|
Verified
Not enough data
Management
9.1
39
|
Verified
Not enough data
8.8
39
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
8.8
34
Not enough data
Functionality
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
42
|
Verified
Not enough data
9.1
34
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.8
177
|
Verified
9.3
296
9.1
186
|
Verified
9.5
321
|
Verified
8.5
175
|
Verified
9.1
299
|
Verified
Not enough data
7.5
22
Management Tools
8.5
176
|
Verified
9.1
290
8.5
173
|
Verified
9.1
292
|
Verified
8.3
163
|
Verified
9.0
275
|
Verified
Generative AI
7.4
71
8.3
72
7.3
71
8.4
74
Agentic AI - Incident Management
Not enough data
6.7
17
Not enough data
6.5
13
Not enough data
8.6
21
Not enough data
8.1
15
Not enough data
6.9
12
Not enough data
7.3
13
Not enough data
7.3
15
ServiceNow Apps
Not enough data
9.3
73
Not enough data
9.4
73
Agentic AI - ServiceNow Store Apps
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.6
6
Generative AI
7.8
58
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
SolarWinds IT Incident Response (Squadcast) and xMatters are categorized as Incident Management and IT Alerting
Unique Categories
SolarWinds IT Incident Response (Squadcast) is categorized as IT Service Management (ITSM) Tools
xMatters is categorized as ServiceNow Store Apps
Reviews
Reviewers' Company Size
SolarWinds IT Incident Response (Squadcast)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.1%
Computer Software
20.9%
Financial Services
8.5%
Logistics and Supply Chain
5.9%
Computer & Network Security
5.2%
Other
31.4%
Information Technology and Services
20.4%
Financial Services
9.1%
Computer Software
7.4%
Hospital & Health Care
6.5%
Banking
5.1%
Other
51.6%
Alternatives
Discussions
What is SquadCast?
2 Comments
VA
What is the roadmap of products? Can you share them with users?Read more
How much does SquadCast cost?
1 Comment
Official Response from SolarWinds IT Incident Response (Squadcast)
Squadcast is competitively priced as compared to competitors. Our platform is an "Integrated Reliability Management Platform" with capabilities including...Read more
Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?
1 Comment
RB
<p>Welcome any feedback, positive or negative!</p>Read more
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
Is Flow Designer available for all customer subscription levels, including Free?
1 Comment
Official Response from xMatters
Yes, Flow Designer is available for all product tiers at no additional charge: Free, Starter, Base,& Advanced.We want every customer to get the most value...Read more
Who is xMatters?
1 Comment
Official Response from xMatters
xMatters is a digital service availability platform that helps enterprises prevent, manage, and resolve IT incidents. Organizations rely on xMatters to...Read more
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