Link copied to clipboard # SolarWinds IT Incident Response (Squadcast) vs xMatters Comparison - What are their main differences? Share [ Export ](/compare/solarwinds-it-incident-response-squadcast/xmatters/export.csv) SolarWinds IT Incident...xMatters[+ Add Product](#) Pricing **SolarWinds IT Incident Response (Squadcast)** Free Trial **$9.00** Per Month · Pro **xMatters** Free Trial **Free** 10 Users Per Month · Free **Pricing Insights** from reviews Time to Implement **SolarWinds IT Incident Response (Squadcast)** 1 monthFaster Based on 48 responses **xMatters** 3 months Based on 9 responses Return on Investment **SolarWinds IT Incident Response (Squadcast)** 11 months4 months sooner Based on 40 responses **xMatters** 15 months Based on 8 responses Perceived Cost **SolarWinds IT Incident Response (Squadcast)** $$$$$ **xMatters** $$$$$ Average Discount **SolarWinds IT Incident Response (Squadcast)** 8% **xMatters** 12%4% more **Pros & Cons** from reviews **SolarWinds IT Incident Response (Squadcast)** [ Efficiency (19) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502507&qs=pros-and-cons#reviews)[ Notifications (15) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502783&qs=pros-and-cons#reviews)[ Notification Issues (28) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502481&qs=pros-and-cons#reviews)[ Alert Overload (20) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502733&qs=pros-and-cons#reviews) **xMatters** [ Alerting System (76) ](https://www.g2.com/products/xmatters/reviews?filters%5Bsentiment_snippet%5D=1277951&qs=pros-and-cons#reviews)[ Ease of Use (66) ](https://www.g2.com/products/xmatters/reviews?filters%5Bsentiment_snippet%5D=1276863&qs=pros-and-cons#reviews)[ Complexity (33) ](https://www.g2.com/products/xmatters/reviews?filters%5Bsentiment_snippet%5D=1275887&qs=pros-and-cons#reviews)[ Learning Curve (25) ](https://www.g2.com/products/xmatters/reviews?filters%5Bsentiment_snippet%5D=1276555&qs=pros-and-cons#reviews) Integrations **SolarWinds IT Incident Response (Squadcast)** Not enough data **xMatters** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8e9c482c9e44128ab3aea2f20bc6d65/akamai-cloud-block-storage.jpg "Product Avatar Image") Akamai Cloud Block Storage ](https://www.g2.com/products/akamai-cloud-block-storage/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9774a236497e3642b7fe880f6ea9a439/alertus-unified-mass-notification-system.png "Product Avatar Image") Alertus Unified Mass... ](https://www.g2.com/products/alertus-unified-mass-notification-system/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_144c775c7526e65273f5ff969375380f/api-fortress-api-fortress.jpg "Product Avatar Image") API Fortress ](https://www.g2.com/products/api-fortress-api-fortress/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ef7bffbbbd66c3c504ba6d63cca7857/app-dynamic.jpg "Product Avatar Image") App Dynamic ](https://www.g2.com/products/app-dynamic/reviews)[ View all ](https://www.g2.com/products/xmatters/integrations) Screenshots **SolarWinds IT Incident Response (Squadcast)** ![SolarWinds IT Incident Response (Squadcast) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/94675/Screenshot-2022-11-15-at-7.23.23-PM.png) **xMatters** ![xMatters screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/168877/rad.Will.Incident-and-Task-Mgmt-21.332-2-Radar-Chart-v21.12.02-.png) **Ratings** from reviews Meets Requirements **SolarWinds IT Incident Response (Squadcast)** 8.7 8.7264 **xMatters** 9.2 9.2545 Ease of Use **SolarWinds IT Incident Response (Squadcast)** 8.6 8.6268 **xMatters** 8.9 8.9578 Ease of Setup **SolarWinds IT Incident Response (Squadcast)** 8.9 8.9136 **xMatters** 8.9 8.9357 Ease of Admin **SolarWinds IT Incident Response (Squadcast)** 8.9 8.9132 **xMatters** 8.8 8.8195 Quality of Support **SolarWinds IT Incident Response (Squadcast)** 8.8 8.8237 **xMatters** 9.1 9.1466 Has the product been a good partner in doing business? **SolarWinds IT Incident Response (Squadcast)** 9.1 9.1125 **xMatters** 9.3 9.3187 Product Direction (% positive) **SolarWinds IT Incident Response (Squadcast)** 9.0 9.0251 **xMatters** 9.3 9.3548 **Features** ratings from reviews Incident Management 8.6 189 8.8 413 IT Service Management (ITSM) Tools 9.0 61 Not enough data IT Alerting Not enough data 8.2 17 ServiceNow Store Apps Not enough data 8.8 87 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 49.8% Enterprise(\> 1000 emp.) 9.4% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 49.8% Enterprise(\> 1000 emp.) 9.4% Small-Business(50 or fewer emp.) 15.9% Mid-Market(51-1000 emp.) 27.4% Enterprise(\> 1000 emp.) 56.8% Small-Business(50 or fewer emp.) 15.9% Mid-Market(51-1000 emp.) 27.4% Enterprise(\> 1000 emp.) 56.8% **Reviewers' Industry** [![SolarWinds IT Incident Response (Squadcast)](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-it-incident-response-squadcast.svg "SolarWinds IT Incident Response (Squadcast)")](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) SolarWinds IT Incident Response (Squadcast) Information Technology and Services 28.0% Computer Software 20.8% Financial Services 8.8% Logistics and Supply Chain 5.9% Computer & Network Security 5.2% Other 31.3% [![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters")](https://www.g2.com/products/xmatters/reviews) xMatters Information Technology and Services 21.7% Financial Services 8.6% Computer Software 7.6% Hospital & Health Care 6.4% Banking 4.6% Other 51.1% Alternatives **SolarWinds IT Incident Response (Squadcast) Alternatives** ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") [ PagerDuty ](/products/pagerduty/reviews) ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie") [ Opsgenie ](/products/opsgenie/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) **xMatters Alternatives** ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") [ PagerDuty ](/products/pagerduty/reviews) ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie") [ Opsgenie ](/products/opsgenie/reviews) ![Splunk On-Call](https://images.g2crowd.com/uploads/product/hd_favicon/b92838221b8df42dd6b5bb09c9f8ff55/splunk-on-call.svg "Splunk On-Call") [ Splunk On-Call ](/products/splunk-on-call/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ## SolarWinds IT Incident... vs xMatters FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between xMatters vs SolarWinds IT Incident...? xMatters stands out for its advanced automation and AI-powered features, while SolarWinds IT Incident... is favored for its ease of use and alert management. | [xMatters](https://www.g2.com/products/xmatters/reviews) | [SolarWinds IT Incident...](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) | | --- | --- | | 4.5/5 (786 reviews) | 4.4/5 (310 reviews) | | Enterprise | Mid-Market | | 8.8 | 8.9 | | 9.1 | 8.8 | | Automation and AI-powered incident intelligence | Alert management and ease of use (50 and 47 all-time mentions) | ### How do the pricing models of xMatters and SolarWinds IT Incident... compare? xMatters is rated higher for value, with a stronger Price/Cost satisfaction score than SolarWinds IT Incident.... - **xMatters:** In recent reviews, buyers highlight the platform's automation and integration capabilities as delivering strong value for the investment. - **SolarWinds IT Incident...:** Reviewers appreciate the transparent pricing and flexibility, especially when switching from competitors with less favorable pricing models. - **Switching Reason:** Recent reviewers cite moving to SolarWinds IT Incident... from PagerDuty due to better pricing and customer support. ### What are the best alternatives to xMatters and SolarWinds IT Incident...? The top 3 alternatives to xMatters and SolarWinds IT Incident... are PagerDuty, Opsgenie, and Splunk On-Call. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5 (786 reviews) | Enterprise | — | Automation and AI-powered incident intelligence | | [SolarWinds IT Incident...](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) | 4.4/5 (310 reviews) | Mid-Market | Transparent pricing and flexibility praised in recent reviews | Alert management and ease of use | | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | Recent reviews cite pricing as a switching factor | Incident response reliability and integrations | | [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | 4.2/5 (54 reviews) | Mid-Market | — | Flexible on-call scheduling and alerting | | [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) | 4.5/5 (52 reviews) | — | — | Integration with monitoring tools | ### Which Incident Management features should I prioritize when comparing xMatters and SolarWinds IT Incident...? Buyers should prioritize automation and workflow design, alert management, integration capabilities, on-call scheduling, and AI-powered incident intelligence when comparing xMatters and SolarWinds IT Incident.... - **Automation and Workflow Design:** xMatters is frequently cited for its automation and AI-powered incident intelligence; SolarWinds IT Incident... is praised for efficient incident response workflows (19 all-time mentions for efficiency). - **Alert Management:** SolarWinds IT Incident... has 50 all-time mentions for alert management, while xMatters is noted for reducing alert fatigue and automating escalations in recent reviews. - **Integration Capabilities:** xMatters is cited for integrations with Slack (42 all-time mentions), Jira (21), and Datadog (9); SolarWinds IT Incident... is praised for easy integrations (15 all-time mentions). - **On-Call Scheduling:** Both products are recognized for on-call scheduling, with SolarWinds IT Incident... receiving 20 all-time mentions for on-call services. - **AI-Powered Incident Intelligence:** xMatters offers AI monitoring, AI text generation, and adaptive learning, which are not present in SolarWinds IT Incident.... ### What are the pros and cons of xMatters vs SolarWinds IT Incident...? xMatters' headline strength is its automation and AI-powered incident intelligence, while SolarWinds IT Incident... is most recognized for alert management and ease of use. - **xMatters strengths:** Automation and AI-powered incident intelligence, advanced workflow builder, strong integration capabilities (Slack, Jira, Datadog), and robust escalation logic. - **xMatters trade-offs:** Reviewers note a steep learning curve for advanced workflow configuration, complex on-call scheduling for dynamic teams, and reporting limitations. - **SolarWinds IT Incident... strengths:** Alert management (50 all-time mentions), ease of use (47), integrations (27), on-call services (20), and efficient incident response workflows (19). - **SolarWinds IT Incident... trade-offs:** Reviewers mention notification issues (28 all-time mentions), alert overload (20), missing features (11), and some call issues (8). ### Is xMatters or SolarWinds IT Incident... better for small businesses? SolarWinds IT Incident... is a better fit for small businesses, as it is most popular in the Mid-Market segment and praised for ease of use and setup. - **xMatters:** Largest segment is Enterprise; reviewers highlight its advanced automation and integration capabilities, but note a steeper learning curve for smaller teams. - **SolarWinds IT Incident...:** Largest segment is Mid-Market; reviewers consistently praise its ease of use, quick setup, and transparent pricing, making it accessible for small and mid-sized businesses. ### Which Incident Management platform has better integrations? xMatters is favored for integrations, with more reviewer-cited integration mentions and broader tool coverage. - **xMatters:** Slack (42 all-time mentions), Jira (21), Datadog (9); reviewers highlight the extensive integration library and ease of connecting with monitoring and ticketing tools. - **SolarWinds IT Incident...:** Reviewers mention integrations with monitoring tools and easy setup, but with 27 all-time mentions, the breadth is less than xMatters. ### How do xMatters and SolarWinds IT Incident... compare on customer support? xMatters and SolarWinds IT Incident... are rated within 0.3 points on Quality of Support, with xMatters holding a slight edge at 9.1 versus 8.8. - **xMatters:** Reviewers describe support as responsive and helpful, though some mention slow response times for complex issues. - **SolarWinds IT Incident...:** Reviewers consistently praise the support team for being proactive, quick to respond, and helpful during onboarding and ongoing use. ### Which is easier to implement, xMatters or SolarWinds IT Incident...? SolarWinds IT Incident... and xMatters are rated at parity on Ease of Setup, both scoring 8.8 or higher, with reviewers describing both as easy to implement. - **xMatters:** Reviewers report that initial setup is straightforward for basic use cases, but advanced workflow configuration and complex on-call scheduling can be time-consuming and require additional support. - **SolarWinds IT Incident...:** Reviewers highlight quick and easy implementation, with many citing the onboarding process and integration setup as simple and efficient. ### Which product has better Value? Value is the most frequently mentioned feature across both products' reviews. - **xMatters:** Value is supported by a higher Price/Cost satisfaction score, advanced automation and AI-powered features, and strong integration capabilities. - **SolarWinds IT Incident...:** Value is reflected in transparent pricing, flexibility, and positive sentiment from reviewers switching from higher-priced competitors.