# SolarWinds IT Incident Response (Squadcast) vs xMatters Comparison
---
## AI Generated Summary
- **G2 reviewers report** that xMatters excels in incident management, with users highlighting its **AI-powered incident intelligence** that provides context at the start of an incident, significantly improving resolution times. In contrast, users of SolarWinds IT Incident Response (Squadcast) appreciate its **on-call scheduling and alert routing intelligence** , but some feel it lacks the depth of features found in xMatters.
- **Users say** that xMatters offers a more comprehensive solution for managing incident notifications and on-call rotations, with one reviewer noting that its **group within group structure** resolved long-standing issues in their workflow. Meanwhile, SolarWinds IT Incident Response (Squadcast) is praised for its **clean UI and easy integration** , but some users feel it may not be as robust for larger enterprises.
- **Reviewers mention** that xMatters provides a higher quality of support, with a score reflecting its responsiveness and helpfulness. Users have noted that the platform's **automatic escalations** help reduce wasted time during incidents. On the other hand, while SolarWinds IT Incident Response (Squadcast) has a solid support system, some users feel it could improve in this area compared to xMatters.
- **According to verified reviews** , xMatters is recognized for its ease of use, with users appreciating the intuitive onboarding process that facilitates quick implementation. In contrast, SolarWinds IT Incident Response (Squadcast) is also noted for being easy to implement, but some users have indicated that it may not be as user-friendly in complex scenarios.
- **G2 reviewers highlight** that xMatters consistently meets user requirements with a high satisfaction score, particularly in areas like **ticket accuracy and assignment**. Users have expressed that these features streamline their incident response processes. Conversely, while SolarWinds IT Incident Response (Squadcast) meets many needs, some users feel it could enhance its ticketing features to match the effectiveness of xMatters.
- **Users report** that xMatters has a strong market presence, particularly among enterprise users, which contributes to its higher G2 Score. This is reflected in the volume of recent reviews praising its capabilities. In comparison, SolarWinds IT Incident Response (Squadcast) has a solid user base in the mid-market segment, but its lower review activity suggests it may not be as widely adopted or tested in larger environments.



---
## Frequently Asked Questions

### What is the difference between xMatters vs SolarWinds IT Incident...?

xMatters stands out for its advanced automation and AI-powered features, while SolarWinds IT Incident... is favored for its ease of use and alert management.

| [xMatters](https://www.g2.com/products/xmatters/reviews) | [SolarWinds IT Incident...](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) |
| --- | --- |
| 4.5/5 (786 reviews) | 4.4/5 (310 reviews) |
| Enterprise | Mid-Market |
| 8.8 | 8.9 |
| 9.1 | 8.8 |
| Automation and AI-powered incident intelligence | Alert management and ease of use (50 and 47 all-time mentions) |



### How do the pricing models of xMatters and SolarWinds IT Incident... compare?

xMatters is rated higher for value, with a stronger Price/Cost satisfaction score than SolarWinds IT Incident....

- **xMatters:** In recent reviews, buyers highlight the platform's automation and integration capabilities as delivering strong value for the investment.
- **SolarWinds IT Incident...:** Reviewers appreciate the transparent pricing and flexibility, especially when switching from competitors with less favorable pricing models.
- **Switching Reason:** Recent reviewers cite moving to SolarWinds IT Incident... from PagerDuty due to better pricing and customer support.



### What are the best alternatives to xMatters and SolarWinds IT Incident...?

The top 3 alternatives to xMatters and SolarWinds IT Incident... are PagerDuty, Opsgenie, and Splunk On-Call.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5 (786 reviews) | Enterprise | — | Automation and AI-powered incident intelligence |
| [SolarWinds IT Incident...](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) | 4.4/5 (310 reviews) | Mid-Market | Transparent pricing and flexibility praised in recent reviews | Alert management and ease of use |
| [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | Recent reviews cite pricing as a switching factor | Incident response reliability and integrations |
| [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | 4.2/5 (54 reviews) | Mid-Market | — | Flexible on-call scheduling and alerting |
| [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) | 4.5/5 (52 reviews) | — | — | Integration with monitoring tools |



### Which Incident Management features should I prioritize when comparing xMatters and SolarWinds IT Incident...?

Buyers should prioritize automation and workflow design, alert management, integration capabilities, on-call scheduling, and AI-powered incident intelligence when comparing xMatters and SolarWinds IT Incident....

- **Automation and Workflow Design:** xMatters is frequently cited for its automation and AI-powered incident intelligence; SolarWinds IT Incident... is praised for efficient incident response workflows (19 all-time mentions for efficiency).
- **Alert Management:** SolarWinds IT Incident... has 50 all-time mentions for alert management, while xMatters is noted for reducing alert fatigue and automating escalations in recent reviews.
- **Integration Capabilities:** xMatters is cited for integrations with Slack (42 all-time mentions), Jira (21), and Datadog (9); SolarWinds IT Incident... is praised for easy integrations (15 all-time mentions).
- **On-Call Scheduling:** Both products are recognized for on-call scheduling, with SolarWinds IT Incident... receiving 20 all-time mentions for on-call services.
- **AI-Powered Incident Intelligence:** xMatters offers AI monitoring, AI text generation, and adaptive learning, which are not present in SolarWinds IT Incident....



### What are the pros and cons of xMatters vs SolarWinds IT Incident...?

xMatters' headline strength is its automation and AI-powered incident intelligence, while SolarWinds IT Incident... is most recognized for alert management and ease of use.

- **xMatters strengths:** Automation and AI-powered incident intelligence, advanced workflow builder, strong integration capabilities (Slack, Jira, Datadog), and robust escalation logic.
- **xMatters trade-offs:** Reviewers note a steep learning curve for advanced workflow configuration, complex on-call scheduling for dynamic teams, and reporting limitations.
- **SolarWinds IT Incident... strengths:** Alert management (50 all-time mentions), ease of use (47), integrations (27), on-call services (20), and efficient incident response workflows (19).
- **SolarWinds IT Incident... trade-offs:** Reviewers mention notification issues (28 all-time mentions), alert overload (20), missing features (11), and some call issues (8).



### Is xMatters or SolarWinds IT Incident... better for small businesses?

SolarWinds IT Incident... is a better fit for small businesses, as it is most popular in the Mid-Market segment and praised for ease of use and setup.

- **xMatters:** Largest segment is Enterprise; reviewers highlight its advanced automation and integration capabilities, but note a steeper learning curve for smaller teams.
- **SolarWinds IT Incident...:** Largest segment is Mid-Market; reviewers consistently praise its ease of use, quick setup, and transparent pricing, making it accessible for small and mid-sized businesses.



### Which Incident Management platform has better integrations?

xMatters is favored for integrations, with more reviewer-cited integration mentions and broader tool coverage.

- **xMatters:** Slack (42 all-time mentions), Jira (21), Datadog (9); reviewers highlight the extensive integration library and ease of connecting with monitoring and ticketing tools.
- **SolarWinds IT Incident...:** Reviewers mention integrations with monitoring tools and easy setup, but with 27 all-time mentions, the breadth is less than xMatters.



### How do xMatters and SolarWinds IT Incident... compare on customer support?

xMatters and SolarWinds IT Incident... are rated within 0.3 points on Quality of Support, with xMatters holding a slight edge at 9.1 versus 8.8.

- **xMatters:** Reviewers describe support as responsive and helpful, though some mention slow response times for complex issues.
- **SolarWinds IT Incident...:** Reviewers consistently praise the support team for being proactive, quick to respond, and helpful during onboarding and ongoing use.



### Which is easier to implement, xMatters or SolarWinds IT Incident...?

SolarWinds IT Incident... and xMatters are rated at parity on Ease of Setup, both scoring 8.8 or higher, with reviewers describing both as easy to implement.

- **xMatters:** Reviewers report that initial setup is straightforward for basic use cases, but advanced workflow configuration and complex on-call scheduling can be time-consuming and require additional support.
- **SolarWinds IT Incident...:** Reviewers highlight quick and easy implementation, with many citing the onboarding process and integration setup as simple and efficient.



### Which product has better Value?

Value is the most frequently mentioned feature across both products' reviews.

- **xMatters:** Value is supported by a higher Price/Cost satisfaction score, advanced automation and AI-powered features, and strong integration capabilities.
- **SolarWinds IT Incident...:** Value is reflected in transparent pricing, flexibility, and positive sentiment from reviewers switching from higher-priced competitors.



| | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 310 | 791 | 
| **Largest Market Segment** | Mid-Market (49.8% of reviews) | Enterprise (57.4% of reviews) | 
| **Entry Level Price** | $9.00 Per Month | Free 10 Users Per Month | 

---
## Top Pros & Cons

### SolarWinds IT Incident Response (Squadcast)

Pros:
- Alert Management (50 reviews)
- Ease of Use (47 reviews)

Cons:
- Notification Issues (28 reviews)
- Alert Overload (20 reviews)

### xMatters

Pros:
- Alerting System (76 reviews)
- Ease of Use (66 reviews)

Cons:
- Complexity (33 reviews)
- Learning Curve (25 reviews)

---
## Ratings Comparison
| Rating | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
  | **Meets Requirements** | 8.7 (264 reviews) | 9.2 (542 reviews) | 
  | **Ease of Use** | 8.6 (268 reviews) | 8.9 (567 reviews) | 
  | **Ease of Setup** | 8.9 (136 reviews) | 8.8 (346 reviews) | 
  | **Ease of Admin** | 8.9 (132 reviews) | 8.8 (190 reviews) | 
  | **Quality of Support** | 8.8 (237 reviews) | 9.1 (462 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (125 reviews) | 9.3 (182 reviews) | 
  | **Product Direction (% positive)** | 9.0 (251 reviews) | 9.2 (536 reviews) | 

---
## Pricing

### SolarWinds IT Incident Response (Squadcast)

#### Entry-Level Pricing

Plan: Pro 

Price: $9.00 Per Month

Description: Modern On-Call and Incident Response Management

Key Features:
- Role Based Access Control
- Custom Integrations via API
- Knowledge Base

[Browse all 3 editions](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/pricing)

#### Free Trial

Yes

### xMatters

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Helps small teams automate away issues - for free

Key Features:
- Global on-call scheduling
- Manage shifts
- On-Call Reminders

[Learn more about xMatters](https://www.g2.com/products/xmatters/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds IT Incident Response (Squadcast)** | 9.0/10 | 61 |
| **xMatters** | N/A | N/A |

#### Administration

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Change Management** | Feature Not Available | Not enough data | 
| **Asset Management** | Feature Not Available | Not enough data | 
| **Reports & Analytics** | 8.9 (48 reviews) ✓ Verified | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Help Desk** | Feature Not Available | Not enough data | 
| **Incident Reports** | 9.5 (55 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 9.1 (49 reviews) ✓ Verified | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Reporting** | 9.1 (39 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.8 (39 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.8 (36 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (32 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.8 (34 reviews) | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Ticketing System** | Feature Not Available | Not enough data | 
| **Performance Logging** | Feature Not Available | Not enough data | 
| **Alerting** | 9.4 (42 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.1 (34 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds IT Incident Response (Squadcast)** | 8.6/10 | 189 |
| **xMatters** | 8.7/10 | 397 |

#### Monitoring

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Constant Monitoring** | 8.8 (177 reviews) ✓ Verified | 9.3 (325 reviews) | 
| **Timely Alerts** | 9.1 (187 reviews) ✓ Verified | 9.5 (370 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.5 (175 reviews) ✓ Verified | 9.1 (322 reviews) ✓ Verified | 
| **AI Monitoring** | Feature Not Available | 7.8 (36 reviews) | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | 9.4 (6 reviews) | 

#### Management Tools

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Ticket Assignment** | 8.5 (176 reviews) ✓ Verified | 9.2 (328 reviews) | 
| **Standardization** | 8.5 (174 reviews) ✓ Verified | 9.2 (331 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.3 (163 reviews) ✓ Verified | 9.0 (301 reviews) ✓ Verified | 

#### Generative AI

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.3 (80 reviews) | 
| **AI Text Summarization** | Feature Not Available | 8.5 (85 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 7.9 (37 reviews) | 
| **Multi-step Planning** | Feature Not Available | 8.2 (33 reviews) | 
| **Cross-system Integration** | Feature Not Available | 8.7 (52 reviews) | 
| **Adaptive Learning** | Feature Not Available | 8.4 (27 reviews) | 
| **Natural Language Interaction** | Feature Not Available | 8.3 (27 reviews) | 
| **Proactive Assistance** | Feature Not Available | 8.5 (31 reviews) | 
| **Decision Making** | Feature Not Available | 8.4 (34 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | 9.0 (5 reviews) | 
| **Forms Management** | Not enough data | Not enough data | 
| **Safety Incident Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **OSHA Compliance** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Communications Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Incident Reporting** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **On Call Scheduling** | Not enough data | Not enough data | 
| **Investigation Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |
| **xMatters** | 8.8/10 | 87 |

#### ServiceNow Apps

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.4 (72 reviews) | 
| **Value** | Not enough data | 9.3 (73 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.0 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |
| **xMatters** | 8.2/10 | 17 |

#### Agentic AI - IT Alerting

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Cross-system Integration** | Feature Not Available | 8.2 (16 reviews) | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |
| **xMatters** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting)

**Unique to SolarWinds IT Incident Response (Squadcast) (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to xMatters (1):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Small-Business** | 40.7% | 15.5% | 
| **Mid-Market** | 49.8% | 27.1% | 
| **Enterprise** | 9.4% | 57.4% | 

### By Industry

#### SolarWinds IT Incident Response (Squadcast)

- **Information Technology and Services:** 28.0%
- **Computer Software:** 20.8%
- **Financial Services:** 8.8%
- **Logistics and Supply Chain:** 5.9%
- **Computer & Network Security:** 5.2%
- **Telecommunications:** 2.3%
- **Information Services:** 2.0%
- **E-Learning:** 2.0%
- **Marketing and Advertising:** 2.0%
- **Insurance:** 2.0%
- **Other:** 21.2%

#### xMatters

- **Information Technology and Services:** 21.1%
- **Financial Services:** 8.7%
- **Computer Software:** 7.3%
- **Hospital & Health Care:** 6.5%
- **Banking:** 4.7%
- **Telecommunications:** 4.1%
- **Retail:** 3.9%
- **Computer & Network Security:** 3.2%
- **Other:** 1.8%
- **Insurance:** 1.7%
- **Other:** 37.1%

---
## Alternatives

### Alternatives to SolarWinds IT Incident Response (Squadcast)

- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (972 reviews)
- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (53 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1355 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1985 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (343 reviews)
- [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews) — 4.5/5 stars (200 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1371 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (726 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5036 reviews)

### Alternatives to xMatters

- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (972 reviews)
- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (53 reviews)
- [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) — 4.5/5 stars (52 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1355 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1985 reviews)
- [AlertOps](https://www.g2.com/products/alertops/reviews) — 4.7/5 stars (155 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1371 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (787 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (343 reviews)

---
## Top Discussions

### SolarWinds IT Incident Response (Squadcast)

- Title: [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) — 2 comments
  > **Top comment:** "On-call, Incident alerting and Response system."
- Title: [Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) — 1 comment, 1 upvote
  > **Top comment:** "<p>Welcome any feedback, positive or negative!</p>"
- Title: [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) — 1 comment *(includes official response)*
  > **Top comment:** "Squadcast is competitively priced as compared to competitors. Our platform is an "Integrated Reliability Management Platform" with capabilities including..."

### xMatters

- Title: [What is xMatters used for?](https://www.g2.com/discussions/what-is-xmatters-used-for) — 1 comment
  > **Top comment:** "xMatters is a service reliability platform that helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are..."
- Title: [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) — 1 comment, 1 upvote
  > **Top comment:** "There is no way .. I think right now "
- Title: [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) — 1 comment, 1 upvote
  > **Top comment:** "Hi Dale, this is Samantha Brown from xMatters marketing team. Let me know how I can help. You can email me at sbrown@xmatters.com.

"
- Title: [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) — 1 comment, 1 upvote
  > **Top comment:** "I've never had a problem with it.  Have you raised a case to the xMatters support team?  They are really good and will help find the problem."
- Title: [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) — 1 comment, 1 upvote
  > **Top comment:** "People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/solarwinds-it-incident-response-squadcast-vs-xmatters)