# SolarWinds IT Incident Response (Squadcast) vs xMatters Comparison
---
## AI Generated Summary
- **G2 reviewers report** that xMatters excels in automating incident response notifications, significantly reducing delays and improving coordination across teams. Users appreciate its ability to notify the right person in real time, which enhances accountability during stressful situations.
- **Users say** that SolarWinds IT Incident Response (Squadcast) offers a clean user interface and straightforward implementation, making it easy to integrate with existing monitoring tools. This simplicity is highlighted by reviewers who mention its effective on-call scheduling and alert routing features.
- **Reviewers mention** that xMatters provides a robust mobile app that allows for practical, real-time alerts, enabling users to assess and escalate incidents from anywhere. This flexibility is particularly valued by teams working across different time zones.
- **According to verified reviews** , while both products have similar ease of setup scores, xMatters stands out with a higher overall satisfaction rating. Users feel that its extensive functionality contributes to better incident management and reduces uncertainty in critical situations.
- **G2 reviewers highlight** that SolarWinds IT Incident Response (Squadcast) has strong incident response workflows, which are beneficial for mid-market companies. However, some users feel that it lacks the depth of features found in xMatters, which may be more suitable for enterprise-level needs.
- **Users report** that xMatters consistently receives praise for its quality of support, with many noting that the company is a good partner in business. In contrast, while SolarWinds IT Incident Response (Squadcast) has positive feedback regarding its support, it does not match the high ratings seen for xMatters.



| | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 310 | 783 | 
| **Largest Market Segment** | Mid-Market (49.8% of reviews) | Enterprise (58.0% of reviews) | 
| **Entry Level Price** | $9.00 Per Month | Free 10 Users Per Month | 

---
## Top Pros & Cons

### SolarWinds IT Incident Response (Squadcast)

Pros:
- Efficiency (19 reviews)
- Notifications (15 reviews)

Cons:
- Notification Issues (28 reviews)
- Alert Overload (20 reviews)

### xMatters

Pros:
- Alerting System (62 reviews)
- Ease of Use (54 reviews)

Cons:
- Complexity (26 reviews)
- Learning Curve (22 reviews)

---
## Ratings Comparison
| Rating | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
  | **Meets Requirements** | 8.7 (264 reviews) | 9.2 (537 reviews) | 
  | **Ease of Use** | 8.6 (268 reviews) | 8.9 (561 reviews) | 
  | **Ease of Setup** | 8.9 (136 reviews) | 8.8 (340 reviews) | 
  | **Ease of Admin** | 8.9 (132 reviews) | 8.8 (188 reviews) | 
  | **Quality of Support** | 8.8 (237 reviews) | 9.1 (456 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (125 reviews) | 9.3 (180 reviews) | 
  | **Product Direction (% positive)** | 9.0 (251 reviews) | 9.2 (529 reviews) | 

---
## Pricing

### SolarWinds IT Incident Response (Squadcast)

#### Entry-Level Pricing

Plan: Pro 

Price: $9.00 Per Month

Description: Modern On-Call and Incident Response Management

Key Features:
- Role Based Access Control
- Custom Integrations via API
- Knowledge Base

[Browse all 3 editions](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/pricing)

#### Free Trial

Yes

### xMatters

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Helps small teams automate away issues - for free

Key Features:
- Global on-call scheduling
- Manage shifts
- On-Call Reminders

[Learn more about xMatters](https://www.g2.com/products/xmatters/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds IT Incident Response (Squadcast)** | 9.0/10 | 61 |
| **xMatters** | N/A | N/A |

#### Administration

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Change Management** | Feature Not Available | Not enough data | 
| **Asset Management** | Feature Not Available | Not enough data | 
| **Reports & Analytics** | 8.9 (48 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Help Desk** | Feature Not Available | Not enough data | 
| **Incident Reports** | 9.5 (55 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 9.1 (49 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Reporting** | 9.1 (39 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.8 (39 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.8 (36 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (32 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.8 (34 reviews) | Not enough data | 

#### Functionality

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Ticketing System** | Feature Not Available | Not enough data | 
| **Performance Logging** | Feature Not Available | Not enough data | 
| **Alerting** | 9.4 (42 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.1 (34 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds IT Incident Response (Squadcast)** | 8.6/10 | 189 |
| **xMatters** | 8.7/10 | 392 |

#### Monitoring

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Constant Monitoring** | 8.8 (177 reviews) ✓ Verified | 9.3 (323 reviews) | 
| **Timely Alerts** | 9.1 (187 reviews) ✓ Verified | 9.5 (364 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.5 (175 reviews) ✓ Verified | 9.1 (322 reviews) ✓ Verified | 
| **AI Monitoring** | Feature Not Available | 7.8 (35 reviews) | 

#### Management Tools

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Ticket Assignment** | 8.5 (176 reviews) ✓ Verified | 9.2 (325 reviews) | 
| **Standardization** | 8.5 (174 reviews) ✓ Verified | 9.2 (328 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.3 (163 reviews) ✓ Verified | 9.0 (299 reviews) ✓ Verified | 

#### Generative AI

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.3 (79 reviews) | 
| **AI Text Summarization** | Feature Not Available | 8.5 (84 reviews) | 

#### Agentic AI - Incident Management

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 7.9 (37 reviews) | 
| **Multi-step Planning** | Feature Not Available | 8.2 (32 reviews) | 
| **Cross-system Integration** | Feature Not Available | 8.7 (54 reviews) | 
| **Adaptive Learning** | Feature Not Available | 8.5 (27 reviews) | 
| **Natural Language Interaction** | Feature Not Available | 8.3 (27 reviews) | 
| **Proactive Assistance** | Feature Not Available | 8.5 (30 reviews) | 
| **Decision Making** | Feature Not Available | 8.3 (33 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |
| **xMatters** | 8.8/10 | 88 |

#### ServiceNow Apps

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.4 (73 reviews) | 
| **Value** | Not enough data | 9.3 (74 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.1 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |
| **xMatters** | 8.3/10 | 18 |

#### Agentic AI - IT Alerting

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Cross-system Integration** | Feature Not Available | 8.3 (17 reviews) | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |
| **xMatters** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting)

**Unique to SolarWinds IT Incident Response (Squadcast) (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to xMatters (1):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | SolarWinds IT Incident Response (Squadcast) | xMatters | 
|---|---|---|
| **Small-Business** | 40.7% | 15.1% | 
| **Mid-Market** | 49.8% | 26.9% | 
| **Enterprise** | 9.4% | 58.0% | 

### By Industry

#### SolarWinds IT Incident Response (Squadcast)

- **Information Technology and Services:** 28.0%
- **Computer Software:** 20.8%
- **Financial Services:** 8.8%
- **Logistics and Supply Chain:** 5.9%
- **Computer & Network Security:** 5.2%
- **Telecommunications:** 2.3%
- **Information Services:** 2.0%
- **E-Learning:** 2.0%
- **Marketing and Advertising:** 2.0%
- **Insurance:** 2.0%
- **Other:** 21.2%

#### xMatters

- **Information Technology and Services:** 21.0%
- **Financial Services:** 8.8%
- **Computer Software:** 7.4%
- **Hospital & Health Care:** 6.5%
- **Banking:** 4.7%
- **Telecommunications:** 4.0%
- **Retail:** 3.9%
- **Computer & Network Security:** 3.2%
- **Other:** 1.8%
- **Insurance:** 1.7%
- **Other:** 37.0%

---
## Alternatives

### Alternatives to SolarWinds IT Incident Response (Squadcast)

- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (956 reviews)
- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (53 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1878 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (323 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (722 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4314 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews)

### Alternatives to xMatters

- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (956 reviews)
- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (53 reviews)
- [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) — 4.5/5 stars (52 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [AlertOps](https://www.g2.com/products/alertops/reviews) — 4.7/5 stars (153 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1878 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (784 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (722 reviews)

---
## Top Discussions

### SolarWinds IT Incident Response (Squadcast)

- Title: [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) — 2 comments
  > **Top comment:** "On-call, Incident alerting and Response system."
- Title: [Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) — 1 comment, 1 upvote
  > **Top comment:** "<p>Welcome any feedback, positive or negative!</p>"
- Title: [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) — 1 comment *(includes official response)*
  > **Top comment:** "Squadcast is competitively priced as compared to competitors. Our platform is an "Integrated Reliability Management Platform" with capabilities including..."

### xMatters

- Title: [What is xMatters used for?](https://www.g2.com/discussions/what-is-xmatters-used-for) — 1 comment
  > **Top comment:** "xMatters is a service reliability platform that helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are..."
- Title: [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) — 1 comment, 1 upvote
  > **Top comment:** "There is no way .. I think right now "
- Title: [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) — 1 comment, 1 upvote
  > **Top comment:** "Hi Dale, this is Samantha Brown from xMatters marketing team. Let me know how I can help. You can email me at sbrown@xmatters.com.

"
- Title: [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) — 1 comment, 1 upvote
  > **Top comment:** "I've never had a problem with it.  Have you raised a case to the xMatters support team?  They are really good and will help find the problem."
- Title: [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) — 1 comment, 1 upvote
  > **Top comment:** "People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/solarwinds-it-incident-response-squadcast-vs-xmatters)