Compare SolarWinds IT Incident Response (Squadcast) and xMatters 
Featured Products
At a Glance
Market Segments
Mid-Market (49.8% of reviews)
Enterprise (60.5% of reviews)
Entry-Level Pricing
$9.00 Per Month
Free 10 Users Per Month
SolarWinds IT Incident Response (Squadcast)
Star Rating
(310)4.4 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 Per Month
Browse all 3 pricing plansxMatters
Star Rating
(747)4.5 out of 5
Market Segments
Enterprise (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that xMatters excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to SolarWinds IT Incident Response (Squadcast). Users appreciate the platform's ability to automate workflows and integrate with various tools, making it a preferred choice for many.
- Users say that xMatters offers a smoother implementation process, with one reviewer noting the ease of tracking technical issues and the effectiveness of its notification system. In contrast, while SolarWinds IT Incident Response is also described as easy to implement, it lacks the same level of user satisfaction and engagement.
- Reviewers mention that xMatters provides a robust set of features, including effective incident tracking and notification flows, which are crucial for teams managing multiple incidents. This is highlighted by users who find the platform's integration options particularly beneficial for their workflows.
- According to verified reviews, both products have clean user interfaces, but xMatters is noted for its superior user experience. Users appreciate the intuitive design and functionality that allows for quick access to important features, while SolarWinds IT Incident Response, although clean, does not receive the same level of praise.
- G2 reviewers highlight that xMatters consistently delivers timely alerts and accurate ticketing, which are essential for effective incident management. Users have expressed satisfaction with the platform's ability to prevent issues from escalating, a feature that is less emphasized in SolarWinds IT Incident Response.
- Users report that xMatters has a strong support system, with high ratings for quality of support and product direction. This contrasts with SolarWinds IT Incident Response, which, while still receiving positive feedback, does not match the same level of user confidence in ongoing support and product evolution.
Pricing
Entry-Level Pricing
SolarWinds IT Incident Response (Squadcast)
Pro
$9.00
Per Month
Modern On-Call and Incident Response Management
- Role Based Access Control
- Custom Integrations via API
- Knowledge Base
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
SolarWinds IT Incident Response (Squadcast)
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
8.7
264
9.1
529
Ease of Use
8.6
268
8.9
547
Ease of Setup
8.9
136
8.9
326
Ease of Admin
8.9
132
8.9
186
Quality of Support
8.8
237
9.1
448
Has the product been a good partner in doing business?
9.1
125
9.3
178
Product Direction (% positive)
9.0
251
9.2
515
Features by Category
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
48
|
Verified
Not enough data
Service Desk
Feature Not Available
Not enough data
9.5
55
|
Verified
Not enough data
9.1
49
|
Verified
Not enough data
Management
9.1
39
|
Verified
Not enough data
8.8
39
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
8.8
34
Not enough data
Functionality
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
42
|
Verified
Not enough data
9.1
34
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring
8.8
177
|
Verified
9.3
315
9.1
187
|
Verified
9.5
352
|
Verified
8.5
175
|
Verified
9.1
317
|
Verified
Feature Not Available
7.7
33
Management Tools
8.5
176
|
Verified
9.2
316
8.5
174
|
Verified
9.2
318
|
Verified
8.3
163
|
Verified
9.0
293
|
Verified
Generative AI
Feature Not Available
8.3
78
Feature Not Available
8.5
82
Agentic AI - Incident Management
Feature Not Available
7.6
30
Feature Not Available
8.0
28
Feature Not Available
8.7
42
Feature Not Available
8.3
25
Feature Not Available
8.2
23
Feature Not Available
8.3
26
Feature Not Available
8.3
31
ServiceNow Apps
Not enough data
9.4
72
Not enough data
9.3
73
Agentic AI - ServiceNow Store Apps
Not enough data
9.0
8
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
8.6
6
Generative AI
Feature Not Available
Feature Not Available
Agentic AI - IT Alerting
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.1
14
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
SolarWinds IT Incident Response (Squadcast) and xMatters are categorized as Incident Management and IT Alerting
Unique Categories
SolarWinds IT Incident Response (Squadcast) is categorized as IT Service Management (ITSM) Tools
xMatters is categorized as ServiceNow Store Apps
Reviews
Reviewers' Company Size
SolarWinds IT Incident Response (Squadcast)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.0%
Computer Software
20.8%
Financial Services
8.8%
Logistics and Supply Chain
5.9%
Computer & Network Security
5.2%
Other
31.3%
Information Technology and Services
20.9%
Financial Services
8.8%
Computer Software
7.2%
Hospital & Health Care
6.7%
Banking
4.8%
Other
51.6%
Alternatives
Discussions
What is SquadCast?
2 Comments
AD
On-call, Incident alerting and Response system.Read more
Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?
1 Comment
RB
<p>Welcome any feedback, positive or negative!</p>Read more
How much does SquadCast cost?
1 Comment
Official Response from SolarWinds IT Incident Response (Squadcast)
Squadcast is competitively priced as compared to competitors. Our platform is an "Integrated Reliability Management Platform" with capabilities including...Read more
What is xMatters used for?
1 Comment
RP
xMatters is a service reliability platform that helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are...Read more
How to acknowledge multiple incidents in one go instead of one by one
1 Comment
AG
There is no way .. I think right now Read more
shoudl I type more stuff here
1 Comment
SB
Hi Dale, this is Samantha Brown from xMatters marketing team. Let me know how I can help. You can email me at sbrown@xmatters.com.
Read more
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