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Compare Spruce Health and Updox 
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At a Glance
Market Segments
Small-Business (99.1% of reviews)
Small-Business (87.1% of reviews)
Entry-Level Pricing
$24.00 1 User Per Month
Priced per Provider Month-to-month or Annual
Spruce Health
Star Rating
(324)4.7 out of 5
Market Segments
Small-Business (99.1% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 User Per Month
Browse all 2 pricing plansUpdox
Star Rating
(103)4.4 out of 5
Market Segments
Small-Business (87.1% of reviews)
Pros & Cons
Entry-Level Pricing
Priced per Provider Month-to-month or Annual
Browse all 3 pricing plansSpruce Health vs Updox
When assessing the two solutions, reviewers found Updox easier to use and administer. However, reviewers felt that Spruce Health was easier to do business with overall. Finally, reviewers felt that the products are equally easy to set up.
- Reviewers felt that Spruce Health meets the needs of their business better than Updox.
- When comparing quality of ongoing product support, Spruce Health and Updox provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Spruce Health over Updox.
Pricing
Entry-Level Pricing
Spruce Health
Basic Plan
$24.00
1 User Per Month
The Basic plan is a great plan to get started. If you have multiple teammates, on this plan you can all get your own direct number.
- Simple and Robust HIPAA Compliance
- Business Associate Agreement (BAA)
- Advanced Medical Phone System
Updox
Patient Experience
Priced per Provider
Month-to-month or Annual
On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.
- Secure Texting
- SMS Texting
- Automated Appointment Reminders
Free Trial
Spruce Health
Free Trial is available
Updox
No trial information availableRatings
Meets Requirements
9.1
249
9.0
78
Ease of Use
9.0
254
9.2
79
Ease of Setup
8.9
115
8.9
39
Ease of Admin
9.1
96
9.3
41
Quality of Support
8.9
240
8.9
77
Has the product been a good partner in doing business?
9.1
93
8.9
40
Product Direction (% positive)
8.9
219
8.7
74
Features by Category
Information Flow
Not enough data
9.5
28
Not enough data
9.1
27
Not enough data
9.6
27
Patient Experience
Not enough data
8.8
24
Not enough data
8.4
24
Not enough data
9.4
29
Not enough data
9.0
27
Platform
9.2
68
9.3
48
8.9
67
9.3
44
Feature Not Available
9.1
40
9.0
67
9.1
46
9.2
68
9.4
46
9.1
66
9.3
44
Feature Not Available
9.2
38
8.6
65
9.1
45
Patient-Centered Functions
6.6
34
8.0
27
7.0
34
7.7
27
Feature Not Available
8.4
28
|
Verified
9.5
35
9.2
33
|
Verified
Feature Not Available
7.6
24
Operations
8.7
34
8.8
38
|
Verified
8.2
34
8.7
34
|
Verified
Feature Not Available
8.6
33
|
Verified
Feature Not Available
7.6
26
|
Verified
8.1
32
8.0
25
|
Verified
5.3
32
8.6
34
|
Verified
5.7
27
8.0
24
Generative AI
7.6
21
7.2
9
Technology
9.2
142
8.6
19
8.1
98
8.0
15
6.0
61
8.7
17
Administration
7.9
81
8.2
15
8.3
109
8.3
16
6.5
71
8.3
18
Compliance
9.6
158
9.5
21
9.6
141
9.6
19
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Practice Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spruce Health and Updox are categorized as Patient Engagement, HIPAA Compliant Messaging, and Telemedicine
Unique Categories
Spruce Health is categorized as Medical Spa
Updox is categorized as Patient Relationship Management (PRM)
Reviews
Reviewers' Company Size
Spruce Health
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Updox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Mental Health Care
62.8%
Health, Wellness and Fitness
12.2%
Medical Practice
11.3%
Hospital & Health Care
10.0%
Individual & Family Services
1.6%
Other
2.2%
Medical Practice
45.5%
Hospital & Health Care
28.7%
Health, Wellness and Fitness
12.9%
Mental Health Care
5.9%
Public Relations and Communications
2.0%
Other
5.0%
Discussions
Is Spruce a ERP system?
10 Comments
CL
Not really. They have components of an ERP system, but it's not designed to manage charts/notes...etc.Read more
What is Spruce program?
1 Comment
CS
Spruce is a healthcare communication platform designed for medical professionals and easy HIPAA-compliance; consolidating communication channels, including...Read more
Best way to download your convos for your record keeping?
1 Comment
CS
Spruce is a medical record so many of our clinicians actually keep everything within Spruce. You can use our search feature to find anything at a later time...Read more
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