# Spruce Health vs symplr Clinical Communications Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Spruce Health excels in user experience, with many praising its intuitive interface. Users appreciate the ability to navigate easily between texting, app usage, and telehealth sessions, making it a versatile tool for communication.
- **According to verified reviews** , symplr Clinical Communications is recognized for its simplicity and efficiency, particularly in facilitating communication among coworkers. Users highlight the ease of searching for other providers, which enhances collaboration within teams.
- **Reviewers mention** that Spruce Health has a strong focus on supporting small businesses, with 99.1% of reviews coming from this segment. This tailored approach seems to resonate well with users starting their practices, as one user noted how easy it was to set up their business line and secure messaging.
- **Users say** that symplr Clinical Communications shines in its ability to reach teams quickly, allowing for user creation by departments or interests. This feature is particularly beneficial for larger organizations looking to streamline communication across various groups.
- **G2 reviewers highlight** that while both products have similar scores for quality of support, Spruce Health's recent user feedback indicates a more positive experience overall, with users feeling that it has become an essential asset for effective patient communication.
- **According to recent feedback** , Spruce Health's implementation process is notably quick and user-friendly, with one user stating it was the easiest part of starting their practice. In contrast, symplr Clinical Communications, while effective, may not have the same level of user-friendly onboarding as indicated by its lower recent review activity.



| | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 345 | 147 | 
| **Largest Market Segment** | Small-Business (98.8% of reviews) | Enterprise (50.0% of reviews) | 
| **Entry Level Price** | $24.00 1 User Per Month | Contact Us | 

---
## Top Pros & Cons

### Spruce Health

Pros:
- Ease of Use (16 reviews)
- Efficiency (13 reviews)

Cons:
- Limited Features (8 reviews)
- Missing Features (7 reviews)

### symplr Clinical Communications

Pros:
- Communication (2 reviews)
- Efficiency (2 reviews)

Cons:
- Inconvenience (1 reviews)

---
## Ratings Comparison
| Rating | Spruce Health | symplr Clinical Communications | 
|---|---|---|
  | **Meets Requirements** | 9.1 (269 reviews) | 9.1 (95 reviews) | 
  | **Ease of Use** | 9.0 (275 reviews) | 9.3 (96 reviews) | 
  | **Ease of Setup** | 8.9 (136 reviews) | 9.1 (18 reviews) | 
  | **Ease of Admin** | 9.1 (99 reviews) | 9.5 (16 reviews) | 
  | **Quality of Support** | 8.9 (258 reviews) | 8.9 (77 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (96 reviews) | 9.6 (15 reviews) | 
  | **Product Direction (% positive)** | 8.9 (238 reviews) | 8.4 (78 reviews) | 

---
## Pricing

### Spruce Health

#### Entry-Level Pricing

Plan: Basic Plan

Price: $24.00 1 User Per Month

Description: The Basic plan is a great plan to get started. If you have multiple teammates, on this plan you can all get your own direct number. 

Key Features:
- Simple and Robust HIPAA Compliance
- Business Associate Agreement (BAA)
- Advanced Medical Phone System 

[Browse all 2 editions](https://www.g2.com/products/spruce-health/pricing)

#### Free Trial

Yes

### symplr Clinical Communications

#### Entry-Level Pricing

Plan: Contact symplr Clinical Communications for Pricing Details

Price: Contact Us

Description: Highly scalable and cost-effective for acute care organizations, symplr Clinical Communications unifies clinical communication and drastically reduces delays in care. Functionality such as role and team-based messaging and on-call scheduling improve key workflows such as admission, transfer, discharge, and critical care activations – improving throughput and saving lives.

Key Features:
- Cloud-based mobile platform for all messaging, calls, critical alerts, and on-call schedules
- Native role-based scheduling and communication functionality
- Ability to swap role and team assignments in real time

[Browse all 3 editions](https://www.g2.com/products/symplr-clinical-communications/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Clinical Communication and Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Spruce Health** | N/A | N/A |
| **symplr Clinical Communications** | 8.8/10 | 69 |

#### Collaboration

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **Modules** | Not enough data | 8.5 (33 reviews) | 
| **Scheduling** | Not enough data | 8.2 (28 reviews) | 
| **Reporting** | Not enough data | 8.1 (22 reviews) | 

#### Communication

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **Security** | Not enough data | 9.6 (64 reviews) | 
| **Health Care Messages** | Not enough data | 9.5 (61 reviews) | 
| **Alarms** | Not enough data | 8.6 (41 reviews) | 
| **Messaging** | Not enough data | 9.2 (63 reviews) | 
| **Telephone** | Not enough data | 9.1 (38 reviews) | 
| **Notifications** | Not enough data | 8.9 (55 reviews) | 

#### Patient Management

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **Staff Scheduling** | Not enough data | 8.6 (21 reviews) | 
| **Patient Retention** | Not enough data | 8.4 (19 reviews) | 
| **CDI (Clinical Document Improvement)** | Not enough data | Feature Not Available | 

#### Operations

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **Correspondance Variety** | Not enough data | 8.9 (38 reviews) | 
| **Data Sharing** | Not enough data | 8.8 (36 reviews) | 
| **Cross Platform Support** | Not enough data | 8.6 (29 reviews) | 
| **Routing** | Not enough data | 8.4 (29 reviews) | 
| **Health Care IT Integration** | Not enough data | 8.4 (24 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.3 (21 reviews) | 
| **Messaging Security** | Not enough data | 9.6 (54 reviews) | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Spruce Health** | 9.0/10 | 79 |
| **symplr Clinical Communications** | 9.4/10 | 70 |

#### Platform

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 9.2 (72 reviews) | 9.5 (65 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | 9.0 (75 reviews) | 9.5 (66 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Feature Not Available | 9.1 (43 reviews) | 
| **Clinical Communication - HIPAA Compliance** | 9.0 (72 reviews) | 9.6 (68 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.3 (72 reviews) | 9.6 (67 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | 9.1 (68 reviews) | 9.3 (65 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Feature Not Available | 8.9 (63 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 8.7 (70 reviews) | 9.3 (66 reviews) | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Spruce Health** | 7.5/10 | 42 |
| **symplr Clinical Communications** | N/A | N/A |

#### Patient-Centered Functions

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **Online Presence Management** | 6.6 (34 reviews) | Not enough data | 
| **Patient Feedback Management** | 7.0 (34 reviews) | Not enough data | 
| **Patient Portal** | Feature Not Available | Not enough data | 
| **Patient Communications** | 9.6 (41 reviews) | Not enough data | 
| **Integration with Wearables** | Feature Not Available | Not enough data | 

#### Operations

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **Workflow Management** | 8.9 (38 reviews) | Not enough data | 
| **Interoperability** | 8.3 (36 reviews) | Not enough data | 
| **Digital Intake Forms** | Feature Not Available | Not enough data | 
| **Engagement Measuring** | Feature Not Available | Not enough data | 
| **Patient Satisfaction Management** | 8.2 (34 reviews) | Not enough data | 
| **EHR Integration** | 5.3 (33 reviews) | Not enough data | 
| **IPC Systems Integration** | 5.7 (27 reviews) | Not enough data | 

#### Generative AI

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **AI Text Summarization** | 7.7 (22 reviews) | Not enough data | 

### Telemedicine

| Product | Score | Reviews |
|---|---|---|
| **Spruce Health** | 8.2/10 | 179 |
| **symplr Clinical Communications** | N/A | N/A |

#### Technology

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **Telecommunications** | 9.2 (155 reviews) | Not enough data | 
| **Low Bandwidth Support** | 8.1 (101 reviews) | Not enough data | 
| **EHR Integration** | 6.0 (64 reviews) | Not enough data | 

#### Administration

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **Practice Branding** | 7.9 (82 reviews) | Not enough data | 
| **Practice Specific** | 8.3 (113 reviews) | Not enough data | 
| **Charting And Documentation** | 6.6 (72 reviews) | Not enough data | 

#### Compliance

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **HIPAA Compliance** | 9.6 (168 reviews) | Not enough data | 
| **State Regulation Compliance** | 9.6 (142 reviews) | Not enough data | 

### Medical Spa

| Product | Score | Reviews |
|---|---|---|
| **Spruce Health** | N/A | N/A |
| **symplr Clinical Communications** | N/A | N/A |

#### Business Management

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Merchant Services** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 

#### Marketing

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **Client Communications** | Not enough data | Not enough data | 
| **Loyalty Management** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 

#### Practice Management

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **Patient Records** | Not enough data | Not enough data | 
| **Photo Management** | Not enough data | Not enough data | 
| **E-Prescribing and Lab Orders** | Not enough data | Not enough data | 
| **Patient Portal** | Not enough data | Not enough data | 
| **Insurance Billing** | Not enough data | Not enough data | 

#### Platform Tools

| Feature | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **Reporting and Analytics** | Not enough data | Not enough data | 
| **Healthtech Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging)

**Unique to Spruce Health (3):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Telemedicine Software](https://www.g2.com/categories/telemedicine), [Medical Spa Software](https://www.g2.com/categories/medical-spa)

**Unique to symplr Clinical Communications (1):** [Clinical Communication and Collaboration Software](https://www.g2.com/categories/clinical-communication-and-collaboration)


---
## Reviewer Demographics

### By Company Size

| Segment | Spruce Health | symplr Clinical Communications | 
|---|---|---|
| **Small-Business** | 98.8% | 13.9% | 
| **Mid-Market** | 1.2% | 36.1% | 
| **Enterprise** | 0% | 50.0% | 

### By Industry

#### Spruce Health

- **Mental Health Care:** 61.6%
- **Health, Wellness and Fitness:** 12.0%
- **Medical Practice:** 11.7%
- **Hospital & Health Care:** 10.6%
- **Individual & Family Services:** 1.5%
- **Alternative Medicine:** 1.2%
- **Civic & Social Organization:** 0.6%
- **Professional Training & Coaching:** 0.3%
- **Education Management:** 0.3%
- **Consumer Services:** 0.3%

#### symplr Clinical Communications

- **Hospital & Health Care:** 66.7%
- **Medical Practice:** 19.4%
- **Health, Wellness and Fitness:** 5.6%
- **Medical Devices:** 1.4%
- **Higher Education:** 1.4%
- **Alternative Medicine:** 1.4%
- **Sports:** 0.7%
- **Pharmaceuticals:** 0.7%
- **Information Technology and Services:** 0.7%
- **Education Management:** 0.7%
- **Other:** 1.4%

---
## Alternatives

### Alternatives to Spruce Health

- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [OhMD](https://www.g2.com/products/ohmd/reviews) — 4.8/5 stars (170 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (201 reviews)
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- [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (299 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (650 reviews)
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- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4201 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.5/5 stars (362 reviews)

### Alternatives to symplr Clinical Communications

- [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) — 4.5/5 stars (195 reviews)
- [Trillian](https://www.g2.com/products/trillian/reviews) — 4.4/5 stars (123 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (608 reviews)
- [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (313 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (417 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Textline](https://www.g2.com/products/textline/reviews) — 4.7/5 stars (381 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.5/5 stars (362 reviews)

---
## Top Discussions

### Spruce Health

- Title: [Is Spruce a ERP system?](https://www.g2.com/discussions/is-spruce-a-erp-system) — 10 comments
  > **Top comment:** "Not really. They have components of an ERP system, but it's not designed to manage charts/notes...etc."
- Title: [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) — 1 comment
  > **Top comment:** "HIPAA compliant phone number, fax, and messaging system for healthcare providers"
- Title: [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) — 1 comment *(includes official response)*
  > **Top comment:** "Spruce is an all in one communication software built from the ground up for healthcare practices. Spruce can help you with your business phone system..."
- Title: [Best way to download your convos for your record keeping?](https://www.g2.com/discussions/best-way-to-download-your-convos-for-your-record-keeping) — 1 comment, 1 upvote
  > **Top comment:** "Spruce is a medical record so many of our clinicians actually keep everything within Spruce. You can use our search feature to find anything at a later time..."
- Title: [are there any other platforms that are similar that may be a bit more affordable? and does Spruce actually have a number to call so when having technical problems I can speak to a live rep?](https://www.g2.com/discussions/are-there-any-other-platforms-that-are-similar-that-may-be-a-bit-more-affordable-and-does-spruce-actually-have-a-number-to-call-so-when-having-technical-problems-i-can-speak-to-a-live-rep) — 1 comment, 1 upvote
  > **Top comment:** "Spruce is a robust medical communication platform so it's tricky to compare pricing with other solutions. Depending on what you are seeking, there may be..."

### symplr Clinical Communications

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/spruce-health-vs-symplr-clinical-communications)