Compare Sprinklr Social and Trustpilot 
At a Glance
Market Segments
Enterprise (48.7% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
$2,800.00 1 User Per Year
Starting at $299.00
Sprinklr Social
Star Rating
(1,202)4.1 out of 5
Market Segments
Enterprise (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$2,800.00 1 User Per Year
Free Trial is available
Browse all 2 pricing plansTrustpilot
Star Rating
(246)3.4 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sprinklr Social excels in its customizable reporting and dashboards, with users appreciating features like the listening module for tracking brand sentiment. This level of detail is particularly beneficial for enterprises looking to gain insights from social media interactions.
- Users say Trustpilot stands out for its simplicity and ease of use, making it a go-to choice for small businesses. Many find it straightforward to write reviews, which can enhance customer engagement and trust.
- Reviewers mention that while Sprinklr Social has a steeper entry price, its robust features, such as the ability to auto-import social media posts and tag them to campaigns, provide significant value for larger organizations that require comprehensive social media management.
- According to verified reviews, Trustpilot is recognized as the industry standard for public customer reviews, which can be a crucial factor for businesses aiming to build credibility and transparency with their customers.
- Users highlight that Sprinklr Social's support quality is rated higher than Trustpilot's, with many noting that the platform has been a good partner in their business endeavors, indicating a strong commitment to customer success.
- G2 reviewers indicate that while Trustpilot has a higher ease of setup score, Sprinklr Social's recent feedback suggests that new users can navigate its features confidently, showcasing its potential for a smooth onboarding experience despite its complexity.
Pricing
Entry-Level Pricing
Sprinklr Social
Essentials- Growth Package
$2,800.00
1 User Per Year
The Standard Plan offers essential social media management
features tailored for smaller teams, focusing on basic listening,
publishing, engagement, and reporting. Powered by AI-driven
capabilities, it enables teams to monitor online conversations,
schedule and distribute content, manage audience interactions,
and track performance efficiently. Designed for those handling
fundamental social media operations, this plan helps streamline
workflows and enhance strategy with simple yet effective tools.
Ideal for businesses seeking a solid foundation in scalable, AIenhanced social media management
- Cross Module
- Social Publishing and Engagement
- Social Listening
Trustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
Sprinklr Social
Free Trial is available
Trustpilot
Free Trial is available
Ratings
Meets Requirements
8.1
978
7.5
209
Ease of Use
7.5
1,007
8.0
213
Ease of Setup
7.0
601
7.7
121
Ease of Admin
7.3
436
7.8
107
Quality of Support
7.8
930
7.0
196
Has the product been a good partner in doing business?
8.0
421
6.8
105
Product Direction (% positive)
7.9
958
6.2
206
Features by Category
Social Analytics
7.1(won by default)
363
Not enough data
Feature Not Available
Not enough data
8.2(won by default)
439
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1(won by default)
223
Not enough data
7.1(won by default)
232
Not enough data
Reports & Dashboards
8.1(won by default)
444
Not enough data
8.0(won by default)
442
Not enough data
8.2(won by default)
438
Not enough data
Feature Not Available
Not enough data
Agentic AI - Social Media Analytics
6.4(won by default)
39
Not enough data
6.5(won by default)
39
Not enough data
6.2(won by default)
38
Not enough data
6.0(won by default)
38
Not enough data
6.5(won by default)
38
Not enough data
Content & Collaboration
8.5
346
Not enough data
8.0
331
Not enough data
7.6
310
Not enough data
7.9
333
Not enough data
7.9
344
Not enough data
7.3
238
Not enough data
Social Management
8.2
573
Not enough data
8.6
551
Not enough data
Feature Not Available
Not enough data
8.3
576
Not enough data
7.3
419
Not enough data
7.4
243
Not enough data
7.3
202
Not enough data
Agentic AI - Social Media Management
6.5
57
Not enough data
6.6
55
Not enough data
6.6
60
Not enough data
6.3
55
Not enough data
6.6
56
Not enough data
6.4
53
Not enough data
6.4
52
Not enough data
Collection
Feature Not Available
5.9
37
|
Verified
7.4
47
|
Verified
6.4
38
|
Verified
Feature Not Available
5.8
34
|
Verified
8.4
56
|
Verified
6.6
32
|
Verified
Feature Not Available
Feature Not Available
Agentic AI - Review Management
7.2
10
5.7
10
7.3
10
5.7
10
Moderation
7.8
48
|
Verified
5.8
30
|
Verified
Feature Not Available
5.9
32
|
Verified
8.2
46
|
Verified
6.0
27
|
Verified
Use Cases
7.5
46
|
Verified
6.4
29
|
Verified
7.6
45
|
Verified
6.3
28
|
Verified
8.1
52
|
Verified
5.7
30
|
Verified
Administration
Feature Not Available
Feature Not Available
Feature Not Available
6.5
26
|
Verified
8.2
55
|
Verified
6.5
26
|
Verified
8.3
54
|
Verified
6.3
28
|
Verified
7.3
45
|
Verified
Feature Not Available
Display Options
7.1
44
|
Verified
6.4
29
|
Verified
Feature Not Available
5.8
29
|
Verified
7.2
52
|
Verified
5.6
27
|
Verified
Feature Not Available
5.9
29
|
Verified
Generative AI
Feature Not Available
5.6
16
Content Sharing
7.4
30
Not enough data
7.9
30
Not enough data
7.5
29
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Dashboard
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
7.8
29
Not enough data
Feature Not Available
Not enough data
6.9
28
Not enough data
Feature Not Available
Not enough data
Platform
6.6
27
Not enough data
6.3
29
Not enough data
7.3
28
Not enough data
7.2
27
Not enough data
Agentic AI - Employee Advocacy
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
Monitoring & Listening
8.2
405
Not enough data
7.0
334
Not enough data
8.3
157
Not enough data
8.2
159
Not enough data
7.5
156
Not enough data
7.5
147
Not enough data
Agentic AI - Social Media Listening Tools
6.9
30
Not enough data
6.7
30
Not enough data
6.7
30
Not enough data
6.6
31
Not enough data
7.2
32
Not enough data
Data Management & Analysis
7.1
365
Not enough data
8.3
406
Not enough data
7.9
158
Not enough data
7.7
149
Not enough data
Content
8.0
57
Not enough data
7.7
55
Not enough data
8.2
56
Not enough data
7.5
54
Not enough data
Engagement
6.9
53
Not enough data
7.2
52
Not enough data
7.9
53
Not enough data
7.1
50
Not enough data
7.8
52
Not enough data
Social Shopping
Feature Not Available
Not enough data
6.9
50
Not enough data
Feature Not Available
Not enough data
7.3
51
Not enough data
Analytics
Feature Not Available
Not enough data
8.3
53
Not enough data
7.9
51
Not enough data
Generative AI
6.9
133
Not enough data
Feature Not Available
Not enough data
Process
8.2
266
Not enough data
7.7
243
Not enough data
8.2
248
Not enough data
Channels
7.5
196
Not enough data
8.7
279
Not enough data
7.5
189
Not enough data
6.8
177
Not enough data
7.3
185
Not enough data
Insight
7.6
199
Not enough data
8.4
276
Not enough data
7.9
223
Not enough data
7.7
233
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
7.7
88
|
Verified
Not enough data
6.8
65
Not enough data
7.0
62
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
6.7
54
|
Verified
Not enough data
7.7
82
|
Verified
Media Monitoring
Not enough data
6.6
52
|
Verified
Not enough data
6.6
53
|
Verified
Not enough data
Feature Not Available
In-House Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
6.4
14
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sprinklr Social and Trustpilot are categorized as Review Management
Reviews
Reviewers' Company Size
Sprinklr Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.7%
Information Technology and Services
5.9%
Retail
4.7%
Financial Services
4.4%
Consumer Services
4.3%
Other
66.0%
Financial Services
15.0%
Retail
7.3%
Marketing and Advertising
5.6%
Computer Software
4.7%
Apparel & Fashion
3.8%
Other
63.7%
Discussions
What is the best way to find hashtags that are getting traffic.
1 Comment
TS
semrush.com is Great!
You pay for what ya get if ya get meRead more
Sprinklr Social has no more discussions with answers
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
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