# Sprinklr Social, SurveyMonkey vs Jotform Comparison

| | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,207 | 23,545 | 5,160 | 
| **Largest Market Segment** | Enterprise (48.7% of reviews) | Small-Business (36.5% of reviews) | Small-Business (73.8% of reviews) | 
| **Entry Level Price** | $2,800.00 1 User Per Year | Contact Us | Free | 

---
## Top Pros & Cons

### Sprinklr Social

Pros:
- Ease of Use (79 reviews)
- Centralized Management (70 reviews)

Cons:
- Complex Usage (51 reviews)
- Learning Curve (45 reviews)

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

### Jotform

Pros:
- Ease of Use (1083 reviews)
- Simple (715 reviews)

Cons:
- Expensive (277 reviews)
- Missing Features (238 reviews)

---
## Ratings Comparison
| Rating | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
  | **Meets Requirements** | 8.1 (982 reviews) | 9.0 (20672 reviews) | 9.1 (3927 reviews) | 
  | **Ease of Use** | 7.5 (1011 reviews) | 9.2 (20790 reviews) | 9.2 (4010 reviews) | 
  | **Ease of Setup** | 7.0 (605 reviews) | 9.0 (8125 reviews) | 9.1 (3121 reviews) | 
  | **Ease of Admin** | 7.3 (436 reviews) | 8.9 (7621 reviews) | 9.1 (2697 reviews) | 
  | **Quality of Support** | 7.7 (934 reviews) | 8.6 (14665 reviews) | 8.8 (3094 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (421 reviews) | 8.8 (6671 reviews) | 9.1 (2574 reviews) | 
  | **Product Direction (% positive)** | 7.9 (960 reviews) | 7.7 (20214 reviews) | 9.3 (3898 reviews) | 

---
## Pricing

### Sprinklr Social

#### Entry-Level Pricing

Plan:  Essentials- Growth Package 

Price: $2,800.00 1 User Per Year

Description: The Standard Plan offers essential social media management 
features tailored for smaller teams, focusing on basic listening, 
publishing, engagement, and reporting. Powered by AI-driven 
capabilities, it enables teams to monitor online conversations, 
schedule and distribute content, manage audience interactions, 
and track performance efficiently. Designed for those handling 
fundamental social media operations, this plan helps streamline 
workflows and enhance strategy with simple yet effective tools. 
Ideal for businesses seeking a solid foundation in scalable, AIenhanced social media management

Key Features:
- Cross Module
- Social Publishing and Engagement 
- Social Listening 

[Browse all 2 editions](https://www.g2.com/products/sprinklr-social/pricing)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### Jotform

#### Entry-Level Pricing

Plan: FREE

Price: Free

Description: Use Jotform absolutely free

Key Features:
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments

[Browse all 5 editions](https://www.g2.com/products/jotform/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Event Registration & Ticketing

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | 8.0/10 | 856 |

#### Registration

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Event creation** | Not enough data | Not enough data | 9.0 (756 reviews) | 
| **User registration process** | Not enough data | Not enough data | 9.2 (775 reviews) | 
| **Payment processing** | Not enough data | Not enough data | 8.0 (652 reviews) | 
| **Mobile check-in** | Not enough data | Not enough data | 7.9 (623 reviews) | 
| **On-site tickets and registration** | Not enough data | Not enough data | 8.2 (627 reviews) | 

#### Generative AI

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (401 reviews) | 

#### Marketing and Communications

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Event website creation** | Not enough data | Not enough data | 7.8 (591 reviews) | 
| **Email automation** | Not enough data | Not enough data | 8.5 (679 reviews) | 
| **Email customization** | Not enough data | Not enough data | 8.3 (667 reviews) | 
| **Contact list management** | Not enough data | Not enough data | 8.3 (622 reviews) | 
| **Social media promotion** | Not enough data | Not enough data | 7.5 (572 reviews) | 
| **Lead generation and retrieval** | Not enough data | Not enough data | 7.8 (574 reviews) | 

#### Agentic AI - Event Registration & Ticketing

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.1 (79 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.3 (79 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.3 (81 reviews) | 

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | 7.1/10 | 565 |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Social Analytics

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Competitor Analysis** | 7.1 (364 reviews) | Not enough data | Not enough data | 
| **Follower Analysis** | Feature Not Available | Not enough data | Not enough data | 
| **Post Performance** | 8.2 (441 reviews) | Not enough data | Not enough data | 
| **Paid Campaign Tracking** | Feature Not Available | Not enough data | Not enough data | 
| **Attribution** | Feature Not Available | Not enough data | Not enough data | 
| **Hashtag Analytics** | 7.1 (223 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 7.1 (233 reviews) | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Report Customizability** | 8.1 (446 reviews) | Not enough data | Not enough data | 
| **Report Exporting** | 8.0 (443 reviews) | Not enough data | Not enough data | 
| **Scalability** | 8.2 (437 reviews) | Not enough data | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.4 (39 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.5 (39 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.2 (38 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.0 (38 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.5 (38 reviews) | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Lead Generation

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | 7.3/10 | 705 |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Content & Collaboration

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Content Calendar** | 8.5 (346 reviews) | Not enough data | Not enough data | 
| **Content Library** | 8.0 (332 reviews) | Not enough data | Not enough data | 
| **Shared Inbox** | 7.6 (310 reviews) | Not enough data | Not enough data | 
| **Approval Workflows** | 7.9 (335 reviews) | Not enough data | Not enough data | 
| **Users and Permissions** | 7.9 (344 reviews) | Not enough data | Not enough data | 
| **Content Creation** | 7.3 (237 reviews) | Not enough data | Not enough data | 

#### Social Management

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Social Analytics** | 8.2 (577 reviews) | Not enough data | Not enough data | 
| **Social Publishing** | 8.6 (553 reviews) | Not enough data | Not enough data | 
| **Campaign Optimization** | Feature Not Available | Not enough data | Not enough data | 
| **Social Engagement** | 8.3 (580 reviews) | Not enough data | Not enough data | 
| **Social Ads** | 7.3 (419 reviews) | Not enough data | Not enough data | 
| **Campaign Planning** | 7.4 (243 reviews) | Not enough data | Not enough data | 
| **Hashtag Capabilites** | 7.3 (202 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.5 (57 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 6.6 (55 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.6 (62 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.3 (55 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.5 (55 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.4 (53 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.4 (52 reviews) | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | 8.5/10 | 97 |

#### Lead Monitoring

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Features** | Not enough data | Not enough data | 8.5 (62 reviews) | 
| **Performance** | Not enough data | Not enough data | 8.7 (61 reviews) | 
| **Identification** | Not enough data | Not enough data | 8.0 (59 reviews) | 

#### Agentic AI - Lead Capture

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (53 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.7 (50 reviews) | 

#### Data Capture

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | 8.4 (59 reviews) | 
| **Websites** | Not enough data | Not enough data | 8.7 (66 reviews) | 
| **Social Media** | Not enough data | Not enough data | 7.7 (59 reviews) | 
| **Data** | Not enough data | Not enough data | 8.5 (62 reviews) | 

#### Analytics

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Export/Import** | Not enough data | Not enough data | 8.7 (62 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.5 (64 reviews) | 

#### Customization

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Forms** | Not enough data | Not enough data | 9.2 (75 reviews) | 
| **Personalization** | Not enough data | Not enough data | 9.0 (63 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.8 (68 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.8 (64 reviews) | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | 7.7/10 | 65 |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Collection

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Authentification** | Feature Not Available | Not enough data | Not enough data | 
| **Review Forms** | 7.4 (47 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Personalization** | Feature Not Available | Not enough data | Not enough data | 
| **Engagement** | 8.4 (56 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Community Q&A** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Review Management

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Adaptive Learning** | 7.2 (10 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (10 reviews) | Not enough data | Not enough data | 

#### Moderation

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Reviewer Validation** | 7.8 (48 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Response Types** | Feature Not Available | Not enough data | Not enough data | 
| **Legal Agreements** | 8.2 (46 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Use Cases

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **E-commerce** | 7.5 (46 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Retail** | 7.6 (45 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Service** | 8.1 (52 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Administration

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Incentives** | Feature Not Available | Not enough data | Not enough data | 
| **Syndication** | Feature Not Available | Not enough data | Not enough data | 
| **Insights** | 8.2 (55 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Content** | 8.3 (54 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Sampling** | 7.3 (45 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Display Options

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Badges** | 7.1 (44 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Widgets** | Feature Not Available | Not enough data | Not enough data | 
| **Integration & APIs** | 7.2 (52 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Marketing** | Feature Not Available | Not enough data | Not enough data | 

#### Generative AI

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 

### Employee Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | 7.2/10 | 31 |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Content Sharing

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Social sharing** | 7.4 (30 reviews) | Not enough data | Not enough data | 
| **Content scheduling** | 7.9 (30 reviews) | Not enough data | Not enough data | 
| **Content optimization** | 7.5 (29 reviews) | Not enough data | Not enough data | 
| **Content templates** | Feature Not Available | Not enough data | Not enough data | 
| **AI Content Generation** | Not enough data | Not enough data | Not enough data | 
| **Content Settings** | Not enough data | Not enough data | Not enough data | 

#### Content Dashboard

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Company news** | Feature Not Available | Not enough data | Not enough data | 
| **Coworker content** | Feature Not Available | Not enough data | Not enough data | 
| **Brand content sharing** | Feature Not Available | Not enough data | Not enough data | 

#### Analytics

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Engagement tracking** | 7.8 (29 reviews) | Not enough data | Not enough data | 
| **KPI Tracking** | Feature Not Available | Not enough data | Not enough data | 
| **Trends** | 6.9 (28 reviews) | Not enough data | Not enough data | 
| **Gamification** | Feature Not Available | Not enough data | Not enough data | 

#### Platform

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Integrations** | 6.6 (27 reviews) | Not enough data | Not enough data | 
| **Mobile** | 6.3 (29 reviews) | Not enough data | Not enough data | 
| **Adoption Insight** | 7.3 (28 reviews) | Not enough data | Not enough data | 
| **Auto-translation & multiple language management** | 7.2 (27 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Employee Advocacy

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.3 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 193 |
| **Jotform** | N/A | N/A |

#### Feedback Management

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Tagging** | Not enough data | 7.8 (149 reviews) | Not enough data | 
| **Segmentation** | Not enough data | 8.1 (147 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | 8.1 (158 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (144 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 7.9 (144 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | 7.6 (138 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Online Reviews** | Not enough data | 8.1 (147 reviews) | Not enough data | 
| **Surveys** | Not enough data | 9.1 (169 reviews) | Not enough data | 
| **Social Media** | Not enough data | 7.8 (138 reviews) | Not enough data | 
| **Customer Service Channels** | Not enough data | 7.7 (136 reviews) | Not enough data | 

#### Generative AI

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (130 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.6 (81 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 1704 |
| **Jotform** | 8.4/10 | 1313 |

#### Survey Management

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Survey Builder** | Not enough data | 9.0 (1502 reviews) | 9.3 (1179 reviews) | 
| **Question Types** | Not enough data | 8.9 (1443 reviews) | 9.3 (1199 reviews) | 
| **Templates** | Not enough data | 8.6 (1358 reviews) | 8.8 (1139 reviews) | 
| **Survey Distribution** | Not enough data | 8.9 (1418 reviews) | 9.0 (1092 reviews) | 

#### Survey Customization

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.4 (1170 reviews) | 8.6 (1016 reviews) | 
| **Branding** | Not enough data | 8.2 (1206 reviews) | 8.6 (1063 reviews) | 
| **Multimedia Support** | Not enough data | 8.1 (1073 reviews) | 8.3 (948 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.1 (905 reviews) | 8.0 (853 reviews) | 

#### Survey Insights

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.6 (1414 reviews) | 8.6 (1094 reviews) | 
| **BI Tools Integration** | Not enough data | 8.0 (945 reviews) | 7.9 (842 reviews) | 
| **Data Exporting** | Not enough data | 8.5 (1266 reviews) | 8.8 (1093 reviews) | 
| **Permissions** | Not enough data | 8.4 (1138 reviews) | 8.5 (1020 reviews) | 

#### Agentic AI - Survey

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (147 reviews) | 7.6 (128 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (151 reviews) | 7.6 (125 reviews) | 
| **Decision Making** | Not enough data | 8.0 (152 reviews) | 7.7 (128 reviews) | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | 7.9/10 | 61 |

#### Notifications

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Confirmations & Reminders** | Not enough data | Not enough data | 8.7 (47 reviews) | 
| **Appointment Follow-Up** | Not enough data | Not enough data | 8.5 (47 reviews) | 
| **Scheduling Notifications** | Not enough data | Not enough data | 8.6 (45 reviews) | 

#### Settings

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Time Zone Detection** | Not enough data | Not enough data | 8.3 (46 reviews) | 
| **Availability Settings** | Not enough data | Not enough data | 8.6 (46 reviews) | 
| **Blocked Time Settings** | Not enough data | Not enough data | 8.3 (46 reviews) | 

#### Personalization

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 9.0 (46 reviews) | 
| **Links** | Not enough data | Not enough data | 8.9 (40 reviews) | 

#### Integrations

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Multi- Calendar Integration** | Not enough data | Not enough data | 7.5 (41 reviews) | 
| **Website Integration** | Not enough data | Not enough data | 8.8 (46 reviews) | 
| **Payment Acceptance** | Not enough data | Not enough data | 8.1 (42 reviews) | 
| **Video Conferencing** | Not enough data | Not enough data | 7.2 (41 reviews) | 
| **Communication** | Not enough data | Not enough data | 7.5 (40 reviews) | 

#### Generative AI

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.8 (37 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.3 (37 reviews) | 
| **AI Text-to-Image** | Not enough data | Not enough data | 7.0 (36 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.1 (36 reviews) | 
| **AI Image-to-Text** | Not enough data | Not enough data | 6.8 (36 reviews) | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.3 (37 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.5 (36 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.7 (38 reviews) | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | 7.4/10 | 490 |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Monitoring & Listening

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Social Measurement** | 8.2 (406 reviews) | Not enough data | Not enough data | 
| **Influencer Identification** | 7.0 (334 reviews) | Not enough data | Not enough data | 
| **Brand Monitoring** | 8.3 (158 reviews) | Not enough data | Not enough data | 
| **Keyword Tracking** | 8.2 (159 reviews) | Not enough data | Not enough data | 
| **Trend Analysis** | 7.5 (156 reviews) | Not enough data | Not enough data | 
| **Competitor Analysis** | 7.5 (147 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.9 (30 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.7 (30 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.7 (30 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.7 (32 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.2 (32 reviews) | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Sentiment Analysis** | 7.1 (365 reviews) | Not enough data | Not enough data | 
| **Social Reporting** | 8.3 (406 reviews) | Not enough data | Not enough data | 
| **Alerts and Notifications** | 7.9 (158 reviews) | Not enough data | Not enough data | 
| **Advanced Data Filtering** | 7.7 (149 reviews) | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 245 |
| **Jotform** | 8.6/10 | 2689 |

#### Customization

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Custom Fields** | Not enough data | 8.6 (209 reviews) | 9.0 (2222 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (194 reviews) | 8.8 (2058 reviews) | 
| **Multi-page Forms** | Not enough data | 8.7 (214 reviews) | 9.0 (2039 reviews) | 
| **Design** | Not enough data | 8.6 (227 reviews) | 8.7 (2261 reviews) | 

#### Additional Functionality

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | 8.3 (173 reviews) | 8.8 (1974 reviews) | 
| **Offline Capability** | Not enough data | 7.6 (151 reviews) | 7.7 (1698 reviews) | 
| **Notifications** | Not enough data | 8.3 (197 reviews) | 8.9 (2086 reviews) | 
| **Payments** | Not enough data | 7.8 (150 reviews) | 8.0 (1731 reviews) | 
| **Mobile Forms** | Not enough data | 8.5 (205 reviews) | 8.9 (2036 reviews) | 

### 360 Feedback Software

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | 8.9/10 | 237 |

#### Performance reviews

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **customizable forms** | Not enough data | Not enough data | 9.2 (227 reviews) | 
| **360 reviews** | Not enough data | Not enough data | 8.8 (207 reviews) | 

#### Feedback

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **requesting feedback** | Not enough data | Not enough data | 9.0 (212 reviews) | 
| **continuous feedback** | Not enough data | Not enough data | 8.7 (198 reviews) | 

#### Data

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Dashboard and Reporting** | Not enough data | Not enough data | 8.9 (210 reviews) | 
| **Historical Analysis** | Not enough data | Not enough data | 8.6 (198 reviews) | 

### Social Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | 7.6/10 | 59 |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Content

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Types** | 8.0 (57 reviews) | Not enough data | Not enough data | 
| **Migration** | 7.7 (55 reviews) | Not enough data | Not enough data | 
| **Publishing** | 8.2 (56 reviews) | Not enough data | Not enough data | 
| **UGC** | 7.5 (54 reviews) | Not enough data | Not enough data | 

#### Engagement

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Live Streaming** | 6.9 (53 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 7.2 (52 reviews) | Not enough data | Not enough data | 
| **Personalization** | 7.9 (53 reviews) | Not enough data | Not enough data | 
| **Conversational Commerce** | 7.1 (50 reviews) | Not enough data | Not enough data | 
| **Moderation** | 7.8 (52 reviews) | Not enough data | Not enough data | 

#### Social Shopping

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Promotions** | Feature Not Available | Not enough data | Not enough data | 
| **Shoppable Media** | 6.9 (50 reviews) | Not enough data | Not enough data | 
| **AR/VR** | Feature Not Available | Not enough data | Not enough data | 
| **Social Store** | 7.3 (51 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Product Insights** | Feature Not Available | Not enough data | Not enough data | 
| **Social Listening** | 8.3 (53 reviews) | Not enough data | Not enough data | 
| **Campaigns** | 7.9 (51 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | 7.7/10 | 349 |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Generative AI

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **AI Text Generation** | 6.9 (133 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Process

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Mentions** | 8.2 (266 reviews) | Not enough data | Not enough data | 
| **Tickets** | 7.7 (243 reviews) | Not enough data | Not enough data | 
| **Macros** | 8.2 (249 reviews) | Not enough data | Not enough data | 

#### Channels

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Email** | 7.5 (197 reviews) | Not enough data | Not enough data | 
| **Social** | 8.7 (280 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 7.5 (190 reviews) | Not enough data | Not enough data | 
| **Phone** | 6.8 (177 reviews) | Not enough data | Not enough data | 
| **Text** | 7.3 (185 reviews) | Not enough data | Not enough data | 

#### Insight

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Surveys** | 7.6 (199 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.4 (276 reviews) | Not enough data | Not enough data | 
| **Visitor Activity** | 7.9 (223 reviews) | Not enough data | Not enough data | 
| **Help Desk** | 7.7 (233 reviews) | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | 7.3/10 | 189 |

#### Generative AI

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (98 reviews) | 
| **AI Image-to-Text** | Not enough data | Not enough data | 6.9 (96 reviews) | 

#### Before the Job

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Calendar** | Not enough data | Not enough data | 7.1 (152 reviews) | 
| **Dispatch** | Not enough data | Not enough data | 7.2 (143 reviews) | 
| **Roles** | Not enough data | Not enough data | 7.5 (151 reviews) | 
| **Booking** | Not enough data | Not enough data | 7.3 (150 reviews) | 

#### On the Job

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Location** | Not enough data | Not enough data | 7.3 (147 reviews) | 
| **Employee Communication** | Not enough data | Not enough data | 7.9 (162 reviews) | 
| **Behavior Monitoring** | Not enough data | Not enough data | 7.3 (146 reviews) | 
| **Client Notifications** | Not enough data | Not enough data | 7.8 (155 reviews) | 
| **Field Sales** | Not enough data | Not enough data | 7.4 (144 reviews) | 

#### After the Job

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Reports** | Not enough data | Not enough data | 8.4 (168 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.1 (165 reviews) | 
| **Invoicing** | Not enough data | Not enough data | 7.0 (144 reviews) | 
| **CRM Integrations** | Not enough data | Not enough data | 7.3 (143 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.4 (25 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.4 (25 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.5 (25 reviews) | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Generative AI

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Generative AI

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Generative AI

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | 6.7/10 | 8 |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (6 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.7 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.9 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.4 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.4 (6 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.9 (6 reviews) | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Applicant Tracking Systems (ATS)

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | 7.8/10 | 982 |

#### Agentic AI - Applicant Tracking Systems (ATS)

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (28 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.4 (28 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.4 (28 reviews) | 

#### Sourcing

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Candidate Search** | Not enough data | Not enough data | 7.5 (212 reviews) | 
| **Career Page Configuration** | Not enough data | Not enough data | 7.5 (202 reviews) | 
| **Social Sourcing** | Not enough data | Not enough data | 7.3 (35 reviews) | 
| **Job Posting** | Not enough data | Not enough data | 6.9 (36 reviews) | 
| **Candidate Sourcing Metrics** | Not enough data | Not enough data | 7.0 (33 reviews) | 

#### Candidate Management - Applicant Tracking System

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Candidate Evaluations** | Not enough data | Not enough data | 8.1 (224 reviews) | 
| **Applicant Data Management** | Not enough data | Not enough data | 8.1 (35 reviews) | 
| **Hiring Processes Tracking** | Not enough data | Not enough data | 8.2 (33 reviews) | 
| **Automated Resume Parsing** | Not enough data | Not enough data | 7.4 (31 reviews) | 
| **Scheduling** | Not enough data | Not enough data | 7.3 (31 reviews) | 
| **Candidate-Facing Statuses** | Not enough data | Not enough data | 7.3 (30 reviews) | 
| **Workflow Building** | Not enough data | Not enough data | 8.3 (33 reviews) | 

#### Platform

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 8.9 (908 reviews) | 
| **Integration APIs** | Not enough data | Not enough data | 8.1 (789 reviews) | 
| **Internationalization** | Not enough data | Not enough data | 8.0 (751 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.6 (830 reviews) | 
| **Performance** | Not enough data | Not enough data | 9.1 (875 reviews) | 
| **Mobility** | Not enough data | Not enough data | 8.8 (827 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.7 (851 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.7 (839 reviews) | 

#### AI - Applicant Tracking Systems (ATS)

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Predictive Insights** | Not enough data | Not enough data | 7.2 (27 reviews) | 
| **AI Job Description** | Not enough data | Not enough data | 7.0 (26 reviews) | 
| **Chatbot** | Not enough data | Not enough data | 6.8 (27 reviews) | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Discovery

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Referral Program** | Not enough data | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | Not enough data | 

#### Mobile

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | 8.4/10 | 982 |

#### Platform Basics

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Performance Benchmarking** | Not enough data | Not enough data | 8.4 (411 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.6 (444 reviews) | 
| **Interoperability** | Not enough data | Not enough data | 8.3 (422 reviews) | 

#### Platform Content

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Employee Pulse Surveys** | Not enough data | Not enough data | 8.5 (410 reviews) | 
| **Survey Customization** | Not enough data | Not enough data | 8.8 (448 reviews) | 
| **Goal and Challenge Creation** | Not enough data | Not enough data | 8.3 (399 reviews) | 
| **Science-based templates** | Not enough data | Not enough data | 7.8 (383 reviews) | 

#### Platform Additional Functionality

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Employee Segmenting** | Not enough data | Not enough data | 8.0 (383 reviews) | 
| **Goal and Challenge Creation** | Not enough data | Not enough data | 8.3 (399 reviews) | 
| **Peer Recognition** | Not enough data | Not enough data | 7.9 (388 reviews) | 
| **Social Feedback Portal** | Not enough data | Not enough data | 7.9 (387 reviews) | 

#### Platform

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 8.9 (908 reviews) | 
| **Integration APIs** | Not enough data | Not enough data | 8.1 (789 reviews) | 
| **Internationalization** | Not enough data | Not enough data | 8.0 (751 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.6 (830 reviews) | 
| **Performance** | Not enough data | Not enough data | 9.1 (875 reviews) | 
| **Mobility** | Not enough data | Not enough data | 8.8 (827 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.7 (851 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.7 (839 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Sprinklr Social** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Sprinklr Social (11):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms), [SAP Store Software](https://www.g2.com/categories/sap-store), [Employee Advocacy Software](https://www.g2.com/categories/employee-advocacy), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools), [Review Management Software](https://www.g2.com/categories/review-management-software), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to SurveyMonkey (3):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Jotform (10):** [360 Feedback Software](https://www.g2.com/categories/360-feedback-software), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Survey Software](https://www.g2.com/categories/survey), [Field Service Management Software](https://www.g2.com/categories/field-service-management), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling)


---
## Reviewer Demographics

### By Company Size

| Segment | Sprinklr Social | SurveyMonkey | Jotform | 
|---|---|---|---|
| **Small-Business** | 22.3% | 36.5% | 73.8% | 
| **Mid-Market** | 29.0% | 34.1% | 22.1% | 
| **Enterprise** | 48.7% | 29.4% | 4.1% | 

### By Industry

#### Sprinklr Social

- **Marketing and Advertising:** 14.6%
- **Information Technology and Services:** 6.1%
- **Retail:** 4.7%
- **Financial Services:** 4.4%
- **Consumer Services:** 4.3%
- **Computer Software:** 3.9%
- **Consumer Goods:** 3.9%
- **Entertainment:** 3.6%
- **Hospital & Health Care:** 3.3%
- **Automotive:** 2.6%
- **Other:** 48.7%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

#### Jotform

- **Non-Profit Organization Management:** 9.5%
- **Marketing and Advertising:** 4.8%
- **Education Management:** 4.7%
- **Health, Wellness and Fitness:** 4.5%
- **Primary/Secondary Education:** 3.5%
- **Real Estate:** 3.2%
- **Hospital & Health Care:** 3.0%
- **Higher Education:** 2.8%
- **Construction:** 2.5%
- **Events Services:** 2.4%
- **Other:** 59.1%

---
## Alternatives

### Alternatives to Sprinklr Social

- [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) — 4.4/5 stars (382 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6422 reviews)
- [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7190 reviews)
- [Meltwater](https://www.g2.com/products/meltwater/reviews) — 4.1/5 stars (2645 reviews)
- [Brandwatch Social Media Management](https://www.g2.com/products/brandwatch-social-media-management/reviews) — 4.0/5 stars (983 reviews)
- [Agorapulse](https://www.g2.com/products/agorapulse/reviews) — 4.5/5 stars (971 reviews)
- [Sendible](https://www.g2.com/products/sendible/reviews) — 4.5/5 stars (904 reviews)
- [Oktopost](https://www.g2.com/products/oktopost/reviews) — 4.4/5 stars (185 reviews)
- [Zoho Social](https://www.g2.com/products/zoho-social/reviews) — 4.6/5 stars (2915 reviews)
- [Dash Social](https://www.g2.com/products/dash-social/reviews) — 4.7/5 stars (401 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Constant Contact](https://www.g2.com/products/constant-contact/reviews) — 4.1/5 stars (7392 reviews)

### Alternatives to Jotform

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [Wufoo](https://www.g2.com/products/wufoo/reviews) — 4.2/5 stars (296 reviews)
- [123FormBuilder](https://www.g2.com/products/123formbuilder/reviews) — 4.5/5 stars (175 reviews)
- [forms.app](https://www.g2.com/products/forms-app/reviews) — 4.5/5 stars (497 reviews)
- [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (328 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)

---
## Top Discussions

### Sprinklr Social

- Title: [What is the best way to find hashtags that are getting traffic.](https://www.g2.com/discussions/34161-what-is-the-best-way-to-find-hashtags-that-are-getting-traffic) — 1 comment, 1 upvote
  > **Top comment:** "semrush.com is Great!

You pay for what ya get if ya get me"
- Title: [Can I use this for my personal accounts?](https://www.g2.com/discussions/33990-can-i-use-this-for-my-personal-accounts) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone , here’s your  opportunity for you to achieve your dreams of being a multi million dollar rich through trading , I once loss all I got through..."

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### Jotform

- Title: [What is JotForm used for?](https://www.g2.com/discussions/what-is-jotform-used-for) — 10 comments
  > **Top comment:** "Hello there!
 Jotform is an online application that allows anyone to quickly create custom online forms, collect responses directly in the email, create..."
- Title: [Is JotForm safe?](https://www.g2.com/discussions/is-jotform-safe) — 7 comments, 1 upvote
  > **Top comment:** "As far as I can tell, Jotform is safe.  It gives me the option to delete files over a period of time that I am no longer using.  I appreciate that ability!"
- Title: [What is Jotform used for?](https://www.g2.com/discussions/jotform-what-is-jotform-used-for) — 4 comments, 2 upvotes
  > **Top comment:** "Jotform can be used for a plethora of things!
From employee surveys, to required forms, or just for fun!"
- Title: [Is it possible to make surveys for Social Media using Jotform?](https://www.g2.com/discussions/is-it-possible-to-make-surveys-for-social-media-using-jotform) — 3 comments, 2 upvotes
  > **Top comment:** "Yes, it is possible and very functional, I am sure that Jotform will meet your needs."
- Title: [What is the best thing about Jotform?](https://www.g2.com/discussions/what-is-the-best-thing-about-jotform) — 1 comment, 1 upvote
  > **Top comment:** "I Would say the AI Features"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sprinklr-social-vs-surveymonkey-vs-jotform)