Compare Sprinklr Service and yellow.ai 
Featured Products
At a Glance
Market Segments
Enterprise (42.4% of reviews)
Small-Business (38.0% of reviews)
Entry-Level Pricing
$4,200.00 1 User Per Year
No pricing available
Sprinklr Service
Star Rating
(733)4.3 out of 5
Market Segments
Enterprise (42.4% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansyellow.ai
Star Rating
(106)4.4 out of 5
Market Segments
Small-Business (38.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about yellow.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sprinklr Service excels in providing a highly customizable platform, allowing users to tailor workflows to their specific needs. This flexibility is particularly beneficial for teams with complex requirements, as highlighted by a user who appreciates the ability to define workflows based on their unique use cases.
- Users say that yellow.ai stands out for its user-friendly interface, which enables effortless implementation of new features. Reviewers have noted that the no-code/low-code approach makes it easy to build dynamic solutions, making it a preferred choice for those focused on chatbot development.
- According to verified reviews, Sprinklr Service is praised for its ability to unify customer interactions across multiple channels, making it ideal for enterprises that require a comprehensive view of customer engagement. Users appreciate the platform's scalability and integration capabilities, which are essential for managing complex enterprise needs.
- Reviewers mention that yellow.ai's 24/7 customer support is a significant advantage, providing timely assistance and solutions to any queries. This level of support is particularly valued by users who need quick resolutions to maintain their operations smoothly.
- G2 reviewers highlight that while Sprinklr Service has a slightly lower ease of use rating compared to yellow.ai, it compensates with robust features that cater to enterprise-level needs. Users have noted the platform's multi-functionality and the ability to generate detailed graphs and statistics of daily activity, which enhances operational insights.
- Users report that yellow.ai's dashboard is intuitive and user-friendly, allowing for real-time monitoring of trends. This feature is particularly appealing for small businesses looking to keep track of their performance without the complexity often associated with larger platforms.
Pricing
Entry-Level Pricing
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
yellow.ai
No pricing availableFree Trial
Sprinklr Service
Free Trial is available
yellow.ai
Free Trial is available
Ratings
Meets Requirements
8.5
595
8.4
71
Ease of Use
8.3
617
8.7
74
Ease of Setup
8.0
454
8.1
34
Ease of Admin
8.1
238
8.4
33
Quality of Support
8.1
578
8.4
69
Has the product been a good partner in doing business?
8.6
239
8.6
33
Product Direction (% positive)
8.7
601
8.5
62
Features by Category
Ticket and Case Management
8.6
69
|
Verified
Not enough data
8.5
71
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Not enough data
Generative AI
7.4
45
Not enough data
7.0
46
Not enough data
Agentic AI - Help Desk
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Not enough data
Communication Channels
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Not enough data
Platform
7.6
73
|
Verified
Not enough data
7.8
141
|
Verified
8.4
16
8.6
80
|
Verified
Not enough data
8.2
77
|
Verified
Not enough data
8.9
85
|
Verified
Not enough data
8.9
86
|
Verified
Not enough data
Messenger
Not enough data
9.5
10
Not enough data
9.2
11
Not enough data
8.7
9
Not enough data
9.3
10
Channels
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
9.2
6
Not enough data
8.3
7
Not enough data
9.2
6
Customers
Not enough data
8.7
9
Not enough data
7.9
8
Not enough data
8.0
10
Not enough data
8.0
9
Not enough data
8.7
10
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Not enough data
Knowledge Management
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Not enough data
Compliance
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Not enough data
Customer Support
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Not enough data
Data Security
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
47
Not enough data
Administration
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Not enough data
Generative AI
7.3
41
Not enough data
Call Analytics
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Not enough data
Artificial Intelligence - Conversation Intelligence
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Not enough data
Generative AI
6.3
30
Not enough data
Agentic AI - Conversation Intelligence
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Quality Assurance
8.2
51
Not enough data
7.9
50
Not enough data
8.4
51
Not enough data
Engagement
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Not enough data
Performance
7.9
49
Not enough data
8.3
46
Not enough data
Generative AI
6.9
42
Not enough data
7.2
41
Not enough data
Channels
6.9
142
Not enough data
8.4
145
Not enough data
7.9
138
Not enough data
7.5
140
Not enough data
7.6
135
Not enough data
Generative AI
6.6
113
Not enough data
Functions
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
129
Not enough data
Agentic AI - Contact Center
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Not enough data
Administrative
7.8
130
Not enough data
7.8
130
Not enough data
8.4
144
Not enough data
7.8
131
Not enough data
7.9
142
Not enough data
Responses
Not enough data
8.5
8
Not enough data
8.6
11
Not enough data
8.3
11
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
8.5
10
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
8.5
57
9.3
5
8.5
57
9.0
5
8.5
57
9.0
5
8.6
55
9.3
5
8.3
53
Not enough data
Platform
8.5
54
Not enough data
8.4
56
8.3
5
8.5
56
9.0
5
8.7
56
8.3
5
8.1
51
Not enough data
8.4
56
9.3
5
8.2
53
8.7
5
Generative AI
7.9
38
Not enough data
7.8
37
Not enough data
Workforce Management
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Not enough data
Administration
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Not enough data
Customer Support
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Automation
Not enough data
9.0
8
Not enough data
9.2
8
Not enough data
7.9
8
Artificial Intelligence
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Not enough data
Communication
7.9
101
|
Verified
9.3
14
8.3
111
|
Verified
9.2
14
7.6
98
9.0
10
8.3
101
9.0
13
7.3
95
8.0
9
Internal Use
7.8
141
|
Verified
8.4
16
8.1
108
|
Verified
9.2
11
7.9
101
8.3
12
8.4
101
8.7
13
8.0
102
|
Verified
8.3
13
8.1
108
|
Verified
8.7
13
Generative AI
7.5
41
Not enough data
Self-Service Experience
8.0
53
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Not enough data
Self-Service Platform
8.1
53
Not enough data
7.8
52
Not enough data
7.5
54
Not enough data
7.7
54
Not enough data
Agentic AI - Customer Self-Service
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Not enough data
Generative AI
6.9(won by default)
230
Not enough data
6.8(won by default)
224
Not enough data
Process
8.3(won by default)
315
Not enough data
7.7(won by default)
310
Not enough data
8.2(won by default)
311
Not enough data
Channels
7.3(won by default)
285
Not enough data
8.8(won by default)
336
Not enough data
7.2(won by default)
277
Not enough data
6.6(won by default)
266
Not enough data
7.5(won by default)
273
Not enough data
Insight
7.7(won by default)
295
Not enough data
8.3(won by default)
319
Not enough data
7.9(won by default)
287
Not enough data
7.6(won by default)
285
Not enough data
Generative AI
7.8
12
Not enough data
Generative AI
7.1
103
Not enough data
7.0
103
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Not enough data
Platform integration - Conversational Commerce Platforms
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
29
Not enough data
7.1
29
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sprinklr Service and yellow.ai are categorized as Conversational Commerce Platforms, Chatbots, Live Chat, and AI Customer Support Agents
Unique Categories
yellow.ai is categorized as Bot Platforms, WhatsApp Marketing, Customer Service Automation, Conversational Marketing, AI Agents For Business Operations, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
yellow.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
11.0%
Marketing and Advertising
10.4%
Information Technology and Services
5.4%
Financial Services
5.1%
Food & Beverages
4.0%
Other
64.1%
Financial Services
15.0%
Information Technology and Services
13.0%
Computer Software
10.0%
Banking
8.0%
Food & Beverages
7.0%
Other
47.0%
Alternatives
Discussions
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
G2
i have really lost alot of money in the name of bitcoin mining and binary trading because i kept meeting the wrong managers ,.... it is sad that i have...Read more
Sprinklr Service has no more discussions with answers
Can we use python for bot's coding and can we integrate it with a good UI in your platform?
2 Comments
MC
Hi Sudheer,
kindly redirect your question to community: http://community.yellowmessenger.comRead more
Can we have any discount model for the local stores
1 Comment
VV
Hi Sai Surya,
To democratize AI and help brands #GetAiReady, we've launched a program to claim a free AI-powered WhatsApp chatbot for 3 months.
Check out:...Read more
yellow.ai has no more discussions with answers
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