Compare Sprinklr Service and Verloop.io 
At a Glance
Market Segments
Enterprise (42.7% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
$4,200.00 1 User Per Year
No pricing available
Sprinklr Service
Star Rating
(731)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansVerloop.io
Star Rating
(230)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verloop.ioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Verloop.io excels in user-friendliness, with many users highlighting its intuitive interface and ease of use. One user mentioned, "It very user friendly and smooth to check the details," which contributes to a more seamless daily experience.
- Users say that Sprinklr Service offers robust customization options, allowing teams to tailor workflows to their specific needs. A reviewer noted, "I like the customization available in Sprinklr Service," which is particularly beneficial for organizations with complex requirements.
- Reviewers mention that Verloop.io provides excellent customer support, with feedback indicating that "the customer support is perfect." This level of support can be crucial for businesses that need quick resolutions to issues.
- According to verified reviews, Sprinklr Service shines in its ability to unify customer interactions across multiple channels, making it a strong choice for enterprises looking to manage complex customer engagement strategies. Users appreciate its scalability and integration capabilities.
- G2 reviewers highlight that Verloop.io has a quick implementation process, with users praising the ease of extracting reports and viewing performance metrics. One user stated, "It's ease in extracting the reports and to view the performance individually," which can enhance operational efficiency.
- Users report that while Sprinklr Service has a slightly lower overall satisfaction score, it still provides valuable multi-functional capabilities, with features like "graph and statistic of daily activity" that help teams track performance effectively.
Pricing
Entry-Level Pricing
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Verloop.io
No pricing availableFree Trial
Sprinklr Service
Free Trial is available
Verloop.io
No trial information availableRatings
Meets Requirements
8.5
594
9.3
181
Ease of Use
8.3
612
9.4
183
Ease of Setup
7.9
453
9.4
109
Ease of Admin
8.1
237
9.2
107
Quality of Support
8.1
573
9.4
181
Has the product been a good partner in doing business?
8.6
238
9.5
107
Product Direction (% positive)
8.7
600
9.3
169
Features by Category
Ticket and Case Management
8.6
69
|
Verified
Not enough data
8.5
71
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Not enough data
Generative AI
7.4
45
Not enough data
7.0
46
Not enough data
Agentic AI - Help Desk
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Not enough data
Communication Channels
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Not enough data
Platform
7.6
72
|
Verified
Not enough data
7.8
140
|
Verified
9.1
118
|
Verified
8.6
79
|
Verified
Not enough data
8.2
76
|
Verified
Not enough data
8.9
84
|
Verified
Not enough data
8.9
85
|
Verified
Not enough data
Administration
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Not enough data
Knowledge Management
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Not enough data
Compliance
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Not enough data
Customer Support
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Not enough data
Data Security
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
47
Not enough data
Administration
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Not enough data
Generative AI
7.3
41
Not enough data
Call Analytics
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Not enough data
Artificial Intelligence - Conversation Intelligence
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Not enough data
Generative AI
6.3
30
Not enough data
Agentic AI - Conversation Intelligence
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Quality Assurance
8.2
51
Not enough data
7.9
50
Not enough data
8.4
51
Not enough data
Engagement
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Not enough data
Performance
7.9
49
Not enough data
8.3
46
Not enough data
Generative AI
6.9
42
Not enough data
7.2
41
Not enough data
Channels
6.9
142
Not enough data
8.4
145
Not enough data
7.9
138
Not enough data
7.5
140
Not enough data
7.6
135
Not enough data
Generative AI
6.6
113
Not enough data
Functions
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
129
Not enough data
Agentic AI - Contact Center
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Not enough data
Administrative
7.8
130
Not enough data
7.8
130
Not enough data
8.4
144
Not enough data
7.8
131
Not enough data
7.9
142
Not enough data
Responses
8.5
57
9.1
80
8.5
57
9.4
80
8.5
57
9.4
81
8.6
55
9.2
78
8.3
53
9.3
71
Platform
8.5
54
9.5
83
8.4
56
9.3
77
8.5
56
9.3
75
8.7
56
9.4
78
8.1
51
9.3
65
8.4
56
9.5
72
8.2
53
9.4
76
Generative AI
7.9
38
Not enough data
7.8
37
Not enough data
Workforce Management
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Not enough data
Administration
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Not enough data
Communication
7.9
101
|
Verified
9.5
123
|
Verified
8.3
111
|
Verified
9.3
127
|
Verified
7.6
98
9.1
94
8.3
101
9.4
115
|
Verified
7.3
95
9.3
88
Internal Use
7.8
140
|
Verified
9.1
118
|
Verified
8.1
108
|
Verified
9.3
108
|
Verified
7.9
101
9.3
116
|
Verified
8.4
101
9.3
111
8.0
102
|
Verified
9.4
105
|
Verified
8.1
108
|
Verified
9.5
117
|
Verified
Generative AI
7.5
41
Not enough data
Self-Service Experience
8.0
53
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Not enough data
Self-Service Platform
8.1
53
Not enough data
7.8
52
Not enough data
7.5
54
Not enough data
7.7
54
Not enough data
Agentic AI - Customer Self-Service
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Not enough data
Generative AI
6.9(won by default)
228
Not enough data
6.8(won by default)
223
Not enough data
Process
8.3(won by default)
313
Not enough data
7.7(won by default)
309
Not enough data
8.2(won by default)
310
Not enough data
Channels
7.3(won by default)
284
Not enough data
8.8(won by default)
333
Not enough data
7.2(won by default)
276
Not enough data
6.6(won by default)
263
Not enough data
7.5(won by default)
272
Not enough data
Insight
7.7(won by default)
294
Not enough data
8.3(won by default)
318
Not enough data
7.9(won by default)
286
Not enough data
7.6(won by default)
283
Not enough data
Generative AI
7.8
12
Not enough data
Generative AI
7.1
103
Not enough data
7.0
103
Not enough data
Conversational AI - Conversational Commerce Platforms
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Not enough data
Platform integration - Conversational Commerce Platforms
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
29
Not enough data
7.1
29
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Social Customer Service, Help Desk, Contact Center Workforce, Contact Center, Customer Self-Service, and AI Customer Support Agents
Verloop.io is categorized as Bot Platforms
Reviews
Reviewers' Company Size
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.9%
Marketing and Advertising
10.3%
Information Technology and Services
5.3%
Financial Services
5.1%
Food & Beverages
3.9%
Other
64.5%
Financial Services
14.6%
Retail
14.6%
Cosmetics
10.6%
Consumer Services
7.1%
Education Management
5.3%
Other
47.8%
Alternatives
Discussions
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
Can I use this for small business as well
2 Comments
A
Hi Pearl,
It would be great if you could visit our website www.verloop.io and schedule a demo with us. We are sure our team will be able to understand...Read more
Why can't we use verloop in mobile?
2 Comments
PM
Hello , This is pavani Decathlon Murali nagar I’m very to do this work I can improve my skills and time saving good plat form for the product knowledge good...Read more
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