Compare Sprinklr Service and Tidio 
At a Glance
Market Segments
Enterprise (42.5% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Per Month
Sprinklr Service
Star Rating
(733)4.3 out of 5
Market Segments
Enterprise (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansTidio
Star Rating
(1,880)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sprinklr Service excels in providing a comprehensive dashboard that consolidates customer feedback from various channels, making it easier for users to track trends without switching systems. This feature is particularly praised for its ability to facilitate deep data analysis and content planning across social media platforms.
- Users say Tidio shines in its user-friendly interface and real-time notifications, which enhance the customer experience. Reviewers appreciate the ability to share images during chats, helping to build trust and provide clarity to clients, which is especially beneficial for businesses focused on customer engagement.
- According to verified reviews, Sprinklr Service is recognized for its AI-powered automation capabilities, allowing businesses to manage customer interactions seamlessly across multiple channels. Users highlight the efficiency gained from this unified approach, which simplifies the management of customer relationships.
- Reviewers mention that Tidio's automation workflows and visitor tracking features are particularly effective for handling multiple chats simultaneously. This functionality helps users avoid missing important leads, showcasing Tidio's strength in supporting small businesses with high engagement needs.
- G2 reviewers indicate that while Sprinklr Service has a higher entry-level price, its robust features and enterprise-level capabilities justify the investment for larger organizations. Users appreciate the fast customer support and the extensive features available once the system is set up.
- Users report that Tidio's free entry-level option makes it an attractive choice for small businesses, allowing them to access essential customer service tools without upfront costs. This accessibility, combined with strong support and integration capabilities, makes Tidio a compelling option for startups and smaller enterprises.
Pricing
Entry-Level Pricing
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Sprinklr Service
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.5
594
9.1
1,311
Ease of Use
8.2
616
9.3
1,329
Ease of Setup
7.9
453
9.2
1,069
Ease of Admin
8.1
237
9.2
953
Quality of Support
8.1
577
9.2
1,144
Has the product been a good partner in doing business?
8.6
238
9.2
903
Product Direction (% positive)
8.7
600
9.2
1,178
Features by Category
Ticket and Case Management
8.6
69
|
Verified
8.6
84
8.5
71
|
Verified
8.5
82
8.6
73
|
Verified
8.6
88
7.9
69
|
Verified
8.7
90
8.0
64
|
Verified
8.1
72
8.3
69
|
Verified
8.7
81
8.3
67
|
Verified
8.4
76
8.2
70
|
Verified
8.5
76
Generative AI
7.4
45
7.4
44
7.0
46
7.0
42
Agentic AI - Help Desk
6.9
18
7.4
13
6.9
18
7.6
13
7.1
18
7.4
13
Communication Channels
8.1
63
|
Verified
8.8
81
8.1
64
|
Verified
8.8
79
7.8
68
|
Verified
9.3
88
8.9
67
|
Verified
8.2
74
7.0
59
7.4
69
Platform
7.6
72
|
Verified
8.9
104
7.8
140
|
Verified
8.9
716
|
Verified
8.6
79
|
Verified
9.1
108
8.2
76
|
Verified
8.7
108
8.9
84
|
Verified
8.1
93
8.9
85
|
Verified
8.9
105
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
89
Not enough data
9.2
87
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Administration
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Not enough data
Knowledge Management
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Not enough data
Compliance
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Not enough data
Customer Support
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Not enough data
Data Security
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
47
Not enough data
Administration
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Not enough data
Generative AI
7.3
41
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Call Analytics
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Not enough data
Artificial Intelligence - Conversation Intelligence
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Not enough data
Generative AI
6.3
30
Not enough data
Agentic AI - Conversation Intelligence
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Channels
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Design
Not enough data
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Generative AI
Not enough data
7.9
35
Not enough data
7.8
34
Quality Assurance
8.2
51
Not enough data
7.9
50
Not enough data
8.4
51
Not enough data
Engagement
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Not enough data
Performance
7.9
49
Not enough data
8.3
46
Not enough data
Generative AI
6.9
42
Not enough data
7.2
41
Not enough data
Channels
6.9
142
Not enough data
8.4
145
Not enough data
7.9
138
Not enough data
7.5
140
Not enough data
7.6
135
Not enough data
Generative AI
6.6
113
Not enough data
Functions
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
129
Not enough data
Agentic AI - Contact Center
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Not enough data
Administrative
7.8
130
Not enough data
7.8
130
Not enough data
8.4
144
Not enough data
7.8
131
Not enough data
7.9
142
Not enough data
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
8.5
57
8.7
497
8.5
57
8.8
487
8.5
57
8.8
489
8.6
55
8.7
470
8.3
53
8.7
427
Platform
8.5
54
9.3
509
8.4
56
8.8
457
8.5
56
8.7
456
8.7
56
8.7
456
8.1
51
8.3
352
8.4
56
8.7
405
8.2
53
8.9
467
Generative AI
7.9
38
8.0
128
7.8
37
8.1
125
Workforce Management
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Not enough data
Administration
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Not enough data
Conversational Platform
Not enough data
8.4
124
Not enough data
8.2
117
Not enough data
8.2
118
Not enough data
8.5
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Generative AI
Not enough data
8.1
71
Not enough data
8.2
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
7.8
74
7.9
82
7.4
72
7.5
78
7.2
72
7.3
79
Communication
7.9
101
|
Verified
9.3
753
|
Verified
8.3
111
|
Verified
9.1
756
|
Verified
7.6
98
8.6
542
8.3
101
9.1
652
|
Verified
7.3
95
8.6
484
|
Verified
Internal Use
7.8
140
|
Verified
8.9
716
|
Verified
8.1
108
|
Verified
9.0
618
|
Verified
7.9
101
8.8
612
|
Verified
8.4
101
8.6
586
|
Verified
8.0
102
|
Verified
8.8
569
|
Verified
8.1
108
|
Verified
8.7
596
|
Verified
Generative AI
7.5
41
8.1
54
Self-Service Experience
8.0
53
8.7
93
7.6
54
8.8
83
7.3
53
8.7
28
8.1
51
8.8
89
7.6
52
8.9
90
Self-Service Platform
8.1
53
8.7
93
7.8
52
9.0
96
7.5
54
8.9
90
7.7
54
8.8
92
Agentic AI - Customer Self-Service
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Not enough data
Generative AI
6.9
230
7.9(won by 1.0)
26
6.8
223
7.9(won by 1.1)
26
Process
8.3(won by 0.1)
313
8.2
48
7.7
309
8.6(won by 0.9)
50
8.2
310
8.4(won by 0.2)
45
Channels
7.3
284
8.9(won by 1.6)
51
8.8
335
8.9(won by 0.1)
52
7.2
277
9.4(won by 2.2)
53
6.6
266
8.2(won by 1.6)
45
7.5
272
8.7(won by 1.2)
45
Insight
7.7
294
8.6(won by 0.9)
44
8.3
318
8.4(won by 0.1)
48
7.9
286
9.1(won by 1.2)
53
7.6
285
9.3(won by 1.7)
43
Generative AI
7.8
12
Not enough data
Generative AI
7.1
103
5.8
6
7.0
103
Not enough data
Conversational AI - Conversational Commerce Platforms
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Not enough data
Platform integration - Conversational Commerce Platforms
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
29
Not enough data
7.1
29
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sprinklr Service and Tidio are categorized as Digital Customer Service Platforms, Chatbots, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Sprinklr Service is categorized as Conversational Commerce Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Contact Center Workforce, and Contact Center
Reviews
Reviewers' Company Size
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
11.0%
Marketing and Advertising
10.4%
Information Technology and Services
5.4%
Financial Services
5.1%
Food & Beverages
3.9%
Other
64.2%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.3%
Health, Wellness and Fitness
4.0%
Other
69.6%
Alternatives
Discussions
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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