Compare Sprinklr Service and Talkdesk 
Featured Products
At a Glance
Market Segments
Enterprise (42.5% of reviews)
Mid-Market (60.3% of reviews)
Entry-Level Pricing
$4,200.00 1 User Per Year
Free 25 Licenses Free to Start
Sprinklr Service
Star Rating
(732)4.3 out of 5
Market Segments
Enterprise (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansTalkdesk
Star Rating
(2,505)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score compared to Sprinklr Service. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. In contrast, some Sprinklr Service users have mentioned challenges with setup, indicating that it may require more time and effort to get fully operational.
- Reviewers mention that Talkdesk offers superior call quality, even during peak hours, which is crucial for maintaining customer satisfaction. Users have highlighted the stability of the system and the flexibility of call routing and IVR flows, making it easier to manage high volumes of support requests.
- According to verified reviews, Sprinklr Service shines in its customization capabilities, allowing users to define workflows tailored to their specific needs. This flexibility is particularly beneficial for enterprise-level users who require a more complex setup to manage customer interactions across multiple channels.
- G2 reviewers note that Talkdesk provides a more user-friendly experience overall, with higher ratings in ease of use and administration. Users have expressed that the platform is easy to navigate, even for new agents, which can significantly reduce onboarding time.
- Users highlight that while Sprinklr Service offers strong integration capabilities, Talkdesk's performance and reliability metrics are consistently rated higher. This reliability is essential for businesses that depend on seamless communication and data management across various platforms.
Pricing
Entry-Level Pricing
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Sprinklr Service
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.5
594
8.9
2,035
Ease of Use
8.3
615
9.1
2,045
Ease of Setup
7.9
453
8.8
1,069
Ease of Admin
8.1
237
8.9
933
Quality of Support
8.1
576
8.8
1,812
Has the product been a good partner in doing business?
8.6
238
8.9
917
Product Direction (% positive)
8.7
600
8.7
1,940
Features by Category
Ticket and Case Management
8.6
69
|
Verified
Not enough data
8.5
71
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Not enough data
Generative AI
7.4
45
Not enough data
7.0
46
Not enough data
Agentic AI - Help Desk
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Not enough data
Communication Channels
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Not enough data
Platform
7.6
72
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.6
79
|
Verified
Not enough data
8.2
76
|
Verified
Not enough data
8.9
84
|
Verified
Not enough data
8.9
85
|
Verified
Not enough data
Dialing Options
Not enough data
9.2
321
Not enough data
9.2
295
Not enough data
8.6
11
Agent Tools
Not enough data
9.2
253
|
Verified
Not enough data
9.1
257
|
Verified
Not enough data
9.4
351
|
Verified
Automation
Not enough data
9.1
245
|
Verified
Not enough data
9.1
262
|
Verified
Not enough data
8.9
227
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
8.6
50
9.1
167
8.4
47
9.1
160
8.4
47
9.1
163
Knowledge Management
8.4
48
9.2
162
8.3
47
9.1
158
8.7
52
9.2
163
Compliance
8.3
48
9.2
161
8.5
48
9.2
157
8.5
45
9.2
160
8.3
44
9.1
158
Customer Support
8.0
46
9.1
160
8.1
44
9.1
155
7.9
45
9.0
150
Data Security
8.4
45
9.2
148
8.4
45
9.2
149
8.6
48
9.3
157
8.6
47
9.3
145
Administration
8.5
45
9.1
167
8.6
44
9.3
179
8.6
45
9.2
186
Generative AI
7.3
41
8.7
49
Call Analytics
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Not enough data
Artificial Intelligence - Conversation Intelligence
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Not enough data
Generative AI
6.3
30
Not enough data
Agentic AI - Conversation Intelligence
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Quality Assurance
8.2
51
9.2
371
7.9
50
9.0
342
8.4
51
8.9
379
Engagement
8.1
51
9.0
357
8.0
50
9.2
380
7.7
48
9.0
368
Performance
7.9
49
9.0
362
8.3
46
9.2
364
Generative AI
6.9
42
8.9
79
7.2
41
8.6
78
Channels
6.9
142
9.2
823
|
Verified
8.4
145
8.6
543
|
Verified
7.9
138
8.4
527
|
Verified
7.5
140
8.3
519
|
Verified
7.6
135
8.5
550
|
Verified
Generative AI
6.6
113
8.2
183
Functions
7.5
139
8.9
963
|
Verified
7.6
132
9.0
983
|
Verified
7.3
134
9.0
835
|
Verified
7.3
132
8.7
577
|
Verified
6.8
131
8.8
592
|
Verified
7.1
135
9.1
718
|
Verified
7.6
128
8.9
714
8.0
129
8.9
660
|
Verified
Agentic AI - Contact Center
5.9
22
8.1
28
6.7
22
8.5
28
6.2
22
8.3
28
6.5
22
8.2
28
Administrative
7.8
130
8.8
911
|
Verified
7.8
130
9.1
929
|
Verified
8.4
144
8.8
1017
|
Verified
7.8
131
9.1
716
|
Verified
7.9
142
8.8
577
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Not enough data
Platform
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Not enough data
Generative AI
7.9
38
Not enough data
7.8
37
Not enough data
Workforce Management
9.0
33
9.3
258
|
Verified
8.2
33
9.1
239
|
Verified
8.1
34
8.8
208
|
Verified
8.1
33
8.8
217
|
Verified
8.1
32
8.8
213
|
Verified
Administration
7.8
36
9.0
237
|
Verified
8.7
35
9.2
254
|
Verified
8.6
36
9.2
257
|
Verified
8.1
33
8.7
207
|
Verified
8.1
35
9.0
214
|
Verified
Platform
Not enough data
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
211
Generative AI
Not enough data
7.7
96
Workforce Management
Not enough data
9.0
217
Not enough data
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
Not enough data
9.2
222
Not enough data
8.9
224
Customer Support
Not enough data
8.3
68
Not enough data
8.2
69
Not enough data
8.2
69
Automation
Not enough data
8.1
68
Not enough data
8.3
68
Not enough data
8.2
68
Artificial Intelligence
Not enough data
8.0
69
Not enough data
8.3
68
Not enough data
8.0
66
Generative AI
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Not enough data
Communication
7.9
101
|
Verified
Not enough data
8.3
111
|
Verified
Not enough data
7.6
98
Not enough data
8.3
101
Not enough data
7.3
95
Not enough data
Internal Use
7.8
140
|
Verified
Not enough data
8.1
108
|
Verified
Not enough data
7.9
101
Not enough data
8.4
101
Not enough data
8.0
102
|
Verified
Not enough data
8.1
108
|
Verified
Not enough data
Generative AI
7.5
41
Not enough data
Self-Service Experience
8.0
53
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Not enough data
Self-Service Platform
8.1
53
Not enough data
7.8
52
Not enough data
7.5
54
Not enough data
7.7
54
Not enough data
Agentic AI - Customer Self-Service
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Not enough data
Generative AI
6.9(won by default)
230
Not enough data
6.8(won by default)
223
Not enough data
Process
8.3(won by default)
313
Not enough data
7.7(won by default)
309
Not enough data
8.2(won by default)
310
Not enough data
Channels
7.3(won by default)
284
Not enough data
8.8(won by default)
334
Not enough data
7.2(won by default)
277
Not enough data
6.6(won by default)
266
Not enough data
7.5(won by default)
272
Not enough data
Insight
7.7(won by default)
294
Not enough data
8.3(won by default)
318
Not enough data
7.9(won by default)
286
Not enough data
7.6(won by default)
285
Not enough data
Generative AI
7.8
12
8.6
16
Generative AI
7.1
103
Not enough data
7.0
103
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Not enough data
Platform integration - Conversational Commerce Platforms
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
29
Not enough data
7.1
29
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
33
Not enough data
8.0
35
Not enough data
8.0
34
Not enough data
8.3
35
Not enough data
8.4
33
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.3
33
Not enough data
8.2
33
Not enough data
8.1
33
Not enough data
8.5
40
Automation
Not enough data
7.9
37
Not enough data
8.2
34
Not enough data
8.0
33
Autonomy
Not enough data
7.8
33
Not enough data
8.3
33
Not enough data
7.9
34
Not enough data
7.9
33
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sprinklr Service and Talkdesk are categorized as Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Contact Center Workforce, Contact Center, and AI Customer Support Agents
Unique Categories
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Conversation Intelligence, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Talkdesk is categorized as ServiceNow Store Apps, Auto Dialer, Call Center Infrastructure (CCI), AI Voice Assistants, and Customer Service Automation
Reviews
Reviewers' Company Size
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
11.0%
Marketing and Advertising
10.4%
Information Technology and Services
5.4%
Financial Services
5.1%
Food & Beverages
3.9%
Other
64.2%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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