# Splunk On-Call vs incident.io Comparison | | Splunk On-Call | incident.io | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | | **Total Reviews** | 52 | 181 | | **Largest Market Segment** | Mid-Market (46.2% of reviews) | Mid-Market (69.3% of reviews) | | **Entry Level Price** | -- | Free 5 Users | --- ## Top Pros & Cons ### Splunk On-Call Pros: - Alerting System (3 reviews) - Alert Management (3 reviews) Cons: - Limited Features (2 reviews) - Missing Features (2 reviews) ### incident.io Pros: - Ease of Use (29 reviews) - Customer Support (27 reviews) Cons: - Missing Features (8 reviews) - Limited Features (7 reviews) --- ## Ratings Comparison | Rating | Splunk On-Call | incident.io | |---|---|---| | **Meets Requirements** | 8.9 (48 reviews) | 9.2 (138 reviews) | | **Ease of Use** | 8.6 (48 reviews) | 9.5 (142 reviews) | | **Ease of Setup** | 8.9 (31 reviews) | 9.2 (90 reviews) | | **Ease of Admin** | 8.8 (31 reviews) | 9.3 (74 reviews) | | **Quality of Support** | 9.1 (44 reviews) | 9.8 (129 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (28 reviews) | 9.7 (73 reviews) | | **Product Direction (% positive)** | 9.0 (48 reviews) | 10.0 (131 reviews) | --- ## Pricing ### Splunk On-Call #### Entry-Level Pricing Plan: Custom Pricing Price: -- Description: Create a customized plan to meet your specific needs. [Browse all 4 editions](https://www.g2.com/products/splunk-on-call/pricing) #### Free Trial Yes ### incident.io #### Entry-Level Pricing Plan: Basic Price: Free 5 Users Description: For individuals and early stage teams Key Features: - On-call and alerting - Slack native incident reponse - Beautiful status page [Browse all 4 editions](https://www.g2.com/products/incident-io/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Incident Management | Product | Score | Reviews | |---|---|---| | **Splunk On-Call** | 9.5/10 | 5 | | **incident.io** | 9.0/10 | 106 | #### Monitoring | Feature | Splunk On-Call | incident.io | |---|---|---| | **Constant Monitoring** | Not enough data | 8.8 (91 reviews) | | **Timely Alerts** | 9.7 (5 reviews) ✓ Verified | 9.4 (97 reviews) | | **TIcket Accuracy** | 9.0 (5 reviews) ✓ Verified | 9.2 (94 reviews) | | **AI Monitoring** | Not enough data | Not enough data | #### Management Tools | Feature | Splunk On-Call | incident.io | |---|---|---| | **Ticket Assignment** | Not enough data | 8.9 (97 reviews) | | **Standardization** | Not enough data | 9.4 (98 reviews) | | **Lifecycle Visualization** | 9.7 (5 reviews) ✓ Verified | 9.3 (100 reviews) | #### Generative AI | Feature | Splunk On-Call | incident.io | |---|---|---| | **AI Text Generation** | Not enough data | 8.2 (55 reviews) | | **AI Text Summarization** | Not enough data | 8.4 (55 reviews) | #### Agentic AI - Incident Management | Feature | Splunk On-Call | incident.io | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### IT Alerting | Product | Score | Reviews | |---|---|---| | **Splunk On-Call** | N/A | N/A | | **incident.io** | N/A | N/A | #### Generative AI | Feature | Splunk On-Call | incident.io | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - IT Alerting | Feature | Splunk On-Call | incident.io | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### AI SRE Tools | Product | Score | Reviews | |---|---|---| | **Splunk On-Call** | N/A | N/A | | **incident.io** | N/A | N/A | #### Reliability Objectives & Service Operations - AI SRE Tools | Feature | Splunk On-Call | incident.io | |---|---|---| | **Intelligent On-Call Workflows** | Not enough data | Not enough data | | **Error Budget Tracking** | Not enough data | Not enough data | | **SLI & SLO Management** | Not enough data | Not enough data | | **Service Health Modeling & Reporting** | Not enough data | Not enough data | #### AI Detection & Signal Quality - AI SRE Tools | Feature | Splunk On-Call | incident.io | |---|---|---| | **Cross-Telemetry Correlation** | Not enough data | Not enough data | | **Change-Aware Detection** | Not enough data | Not enough data | | **Adaptive Anomaly Detection** | Not enough data | Not enough data | | **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | #### Investigation & Root Cause Analysis - AI SRE Tools | Feature | Splunk On-Call | incident.io | |---|---|---| | **Guided Incident Investigation** | Not enough data | Not enough data | | **Live Debugging in Production** | Not enough data | Not enough data | | **AI Root Cause Analysis** | Not enough data | Not enough data | | **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | #### Automation & Platform Controls - AI SRE Tools | Feature | Splunk On-Call | incident.io | |---|---|---| | **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | | **Human-in-the-Loop Remediation** | Not enough data | Not enough data | | **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | | **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management) **Unique to incident.io (1):** [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools) --- ## Reviewer Demographics ### By Company Size | Segment | Splunk On-Call | incident.io | |---|---|---| | **Small-Business** | 19.2% | 10.2% | | **Mid-Market** | 46.2% | 69.3% | | **Enterprise** | 34.6% | 20.5% | ### By Industry #### Splunk On-Call - **Computer Software:** 28.8% - **Information Technology and Services:** 26.9% - **Retail:** 7.7% - **Marketing and Advertising:** 7.7% - **Broadcast Media:** 3.8% - **Financial Services:** 3.8% - **Internet:** 1.9% - **Insurance:** 1.9% - **Media Production:** 1.9% - **Hospitality:** 1.9% - **Other:** 13.5% #### incident.io - **Computer Software:** 24.7% - **Financial Services:** 24.7% - **Information Technology and Services:** 18.4% - **Marketing and Advertising:** 8.0% - **Retail:** 2.9% - **Leisure, Travel & Tourism:** 2.9% - **Computer & Network Security:** 1.7% - **Internet:** 1.7% - **Apparel & Fashion:** 1.1% - **Computer Games:** 1.1% - **Other:** 12.6% --- ## Alternatives ### Alternatives to Splunk On-Call - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (952 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (766 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.3/5 stars (52 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews) ### Alternatives to incident.io - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (952 reviews) - [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) — 4.5/5 stars (143 reviews) - [Rootly](https://www.g2.com/products/rootly/reviews) — 4.8/5 stars (68 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.3/5 stars (52 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (766 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (320 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews) --- ## Top Discussions ### Splunk On-Call No discussions available for this product. ### incident.io - Title: [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) — 1 comment > **Top comment:** "I appreciate how incident.io brings structure and consistency to incident response by centralising everything from alerting to post‑incident analysis in one..." - Title: [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) — 1 comment > **Top comment:** "incident.io is an incident management tool that offers calmness whenever unplanned events occur with robust features and integration options with major 3rd..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/splunk-on-call-vs-incident-io)