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Compare Splashtop Remote Access and Zoho Assist 
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At a Glance
Market Segments
Small-Business (84.2% of reviews)
Small-Business (70.5% of reviews)
Entry-Level Pricing
$8.25 1 User Per Month
$0 1 Remote Support Technician and 5 Unattended Computers
Splashtop Remote Access
Star Rating
(488)4.8 out of 5
Market Segments
Small-Business (84.2% of reviews)
Pros & Cons
Entry-Level Pricing
$8.25 1 User Per Month
Browse all 4 pricing plansZoho Assist
Star Rating
(619)4.6 out of 5
Market Segments
Small-Business (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Splashtop Remote Access excels in Remote Control with a score of 9.8, while Zoho Assist trails behind at 8.2. Reviewers mention that Splashtop's remote control capabilities are seamless and responsive, making it ideal for quick troubleshooting.
- Reviewers mention that Splashtop Remote Access offers superior Live Preview functionality, scoring 8.8 compared to Zoho Assist's 7.5. Users appreciate the real-time feedback that allows them to see what the remote user is experiencing, enhancing support efficiency.
- Users on G2 highlight the Quality of Support provided by Splashtop, which scores 9.3, while Zoho Assist scores 8.8. Reviewers say that Splashtop's customer service is responsive and knowledgeable, which is crucial for businesses needing immediate assistance.
- Reviewers mention that Splashtop Remote Access shines in File Sharing with a score of 8.9, compared to Zoho Assist's 8.5. Users report that the file transfer speed and ease of use in Splashtop make it a preferred choice for sharing large files during remote sessions.
- Users say that both products perform well in Unattended Remote Access, scoring equally at 9.2. However, reviewers mention that Splashtop's setup process for unattended access is more intuitive, making it easier for users to configure.
- G2 users report that Splashtop Remote Access has a slight edge in Integrations, scoring 9.0 compared to Zoho Assist's 8.3. Reviewers appreciate the variety of third-party applications that Splashtop integrates with, enhancing its functionality in diverse business environments.
Pricing
Entry-Level Pricing
Splashtop Remote Access
Splashtop Remote Access Pro
$8.25
1 User Per Month
Billed annually at $99.
For individuals and small teams who need remote work productivity
- Access up to 10 computers per license
- Two users can remote into the same computer
- Manage multiple users in teams
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
Splashtop Remote Access
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.6
395
9.2
507
Ease of Use
9.7
399
9.3
517
Ease of Setup
9.4
282
9.3
433
Ease of Admin
9.6
238
9.3
384
Quality of Support
9.4
261
8.9
427
Has the product been a good partner in doing business?
9.6
221
9.2
372
Product Direction (% positive)
9.1
378
9.3
501
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
8.7
22
7.6
45
8.0
22
6.8
43
9.7
24
8.4
44
8.0
22
7.7
43
Conferencing Options
7.4
22
7.7
44
7.4
21
7.4
46
Feature Not Available
7.2
46
Application Tools
8.7
25
8.0
41
8.3
23
7.8
43
9.0
24
8.5
42
Agentic AI - Screen Sharing
5.6
6
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
70
9.2
191
8.9
70
8.5
187
8.0
67
8.3
172
9.3
69
9.3
190
8.4
67
8.5
175
8.8
70
8.6
177
Maintenance
8.3
68
8.6
178
8.4
65
8.2
160
Communication
8.5
68
8.5
175
6.2
64
7.3
145
6.1
64
7.1
146
6.8
65
7.9
147
Security
8.2
65
8.7
155
8.2
65
8.8
152
Device Support
8.2
67
8.3
161
8.4
68
8.9
173
8.3
67
8.8
166
Performance
8.2
66
8.4
158
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
9.0
217
Feature Not Available
8.9
154
8.2
186
Feature Not Available
8.1
188
8.3
146
8.1
171
8.5
151
8.1
171
9.3
224
9.2
213
9.2
221
8.5
199
Platform
9.3
211
8.7
196
8.7
202
8.3
184
Feature Not Available
Feature Not Available
9.5
245
9.2
207
Security
8.0
126
Feature Not Available
9.0
190
Feature Not Available
8.9
177
8.3
159
Categories
Categories
Shared Categories
Splashtop Remote Access and Zoho Assist are categorized as Screen Sharing, Remote Desktop, and Remote Support
Unique Categories
Splashtop Remote Access has no unique categories
Zoho Assist is categorized as ServiceNow Store Apps and Co-Browsing
Reviews
Reviewers' Company Size
Splashtop Remote Access
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
10.5%
Information Technology and Services
9.1%
Computer Software
4.4%
Hospital & Health Care
3.8%
Retail
3.6%
Other
68.6%
Information Technology and Services
26.0%
Computer & Network Security
7.5%
Computer Software
6.2%
Computer Networking
2.6%
Retail
2.4%
Other
55.3%
Discussions
How do I print from my clients computer to my printer
3 Comments
JJ
https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725383-REMOTE-PRINTRead more
What is the network traffic like for the streamers?
2 Comments
RN
Minimal. I am connected all day and it barely up-ticks my bandwidth. They do some tricks with only transmitting the portions of the screen that have...Read more
Connection
1 Comment
TD
If you open the Splashtop Streamer on your laptop (from the icon tray in the lower right of your screen), select Security on the left side of the Streamer...Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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