Compare Splashtop Remote Access and Zoho Assist 
At a Glance
Market Segments
Small-Business (82.5% of reviews)
Small-Business (71.0% of reviews)
Entry-Level Pricing
$8.25 1 User Per Month
$0 1 Remote Support Technician and 5 Unattended Computers
Splashtop Remote Access
Star Rating
(509)4.8 out of 5
Market Segments
Small-Business (82.5% of reviews)
Pros & Cons
Entry-Level Pricing
$8.25 1 User Per Month
Browse all 4 pricing plansZoho Assist
Star Rating
(676)4.7 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user experience, with many praising its fast and reliable remote connections. Users appreciate the clean interface and features like unattended access and file transfer, making it a strong choice for those needing efficient remote support.
- According to verified reviews, Splashtop Remote Access is noted for its simplicity and ease of use. Users highlight that the installation process is straightforward, even for beginners, and they enjoy the smooth screen control and secure remote access it provides.
- Users say that Zoho Assist's setup process is particularly user-friendly, requiring minimal technical know-how. One user mentioned, "the setup was easy and didn’t require much technical know-how," which is a significant advantage for teams without dedicated IT support.
- Reviewers mention that while Splashtop offers solid performance, it falls short in some advanced features compared to Zoho Assist. For instance, users of Zoho Assist appreciate the ability to run command prompts on local devices while accessing remote devices, which enhances their operational efficiency.
- G2 reviewers highlight that Zoho Assist has a higher overall satisfaction score, reflecting its ability to meet diverse user needs effectively. Users have noted the product's live analytics feature as particularly beneficial for monitoring device performance.
- According to recent feedback, while Splashtop has a loyal user base, some users feel it lacks the depth of features that Zoho Assist offers, particularly in areas like session recording and multi-session handling, which are crucial for more complex remote support scenarios.
Pricing
Entry-Level Pricing
Splashtop Remote Access
Splashtop Remote Access Pro
$8.25
1 User Per Month
Billed annually at $99.
For individuals and small teams who need remote work productivity
- Access up to 10 computers per license
- Two users can remote into the same computer
- Manage multiple users in teams
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
Splashtop Remote Access
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.6
410
9.2
559
Ease of Use
9.7
414
9.3
571
Ease of Setup
9.3
297
9.3
487
Ease of Admin
9.5
246
9.3
415
Quality of Support
9.3
274
9.0
470
Has the product been a good partner in doing business?
9.6
229
9.2
400
Product Direction (% positive)
9.1
392
9.3
551
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
8.7
22
7.6
45
8.0
22
6.9
43
9.7
25
8.5
44
8.0
22
7.8
43
Conferencing Options
7.4
22
7.8
44
7.4
21
7.5
46
Feature Not Available
7.4
46
Application Tools
8.7
25
8.1
40
8.3
23
7.8
42
9.0
24
8.7
45
Agentic AI - Screen Sharing
5.6
6
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.1
73
9.3
226
8.9
74
8.5
199
8.0
67
8.3
174
9.3
72
9.3
218
8.4
68
8.5
179
8.9
74
8.6
185
Maintenance
8.4
71
8.6
184
8.4
65
8.2
164
Communication
8.5
68
8.5
182
6.2
64
7.3
148
6.1
64
7.1
150
6.8
65
7.9
149
Security
8.3
66
8.7
161
8.2
65
8.7
154
Device Support
8.2
70
8.3
168
8.4
73
8.8
178
8.4
71
8.8
172
Performance
8.3
67
8.4
163
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
9.0
217
Feature Not Available
8.9
157
8.3
195
Feature Not Available
8.2
194
8.3
146
8.1
176
8.5
151
8.2
175
9.3
229
9.2
223
9.2
227
8.5
208
Platform
9.3
217
8.7
202
8.7
205
8.3
190
Feature Not Available
Feature Not Available
9.5
257
9.2
218
Security
7.9
125
Feature Not Available
8.9
190
Feature Not Available
8.9
176
8.4
164
Categories
Categories
Shared Categories
Splashtop Remote Access and Zoho Assist are categorized as Screen Sharing, Remote Desktop, and Remote Support
Unique Categories
Splashtop Remote Access has no unique categories
Zoho Assist is categorized as ServiceNow Store Apps and Co-Browsing
Reviews
Reviewers' Company Size
Splashtop Remote Access
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
10.4%
Information Technology and Services
10.0%
Computer Software
4.3%
Hospital & Health Care
3.7%
Retail
3.5%
Other
68.2%
Information Technology and Services
26.6%
Computer & Network Security
7.6%
Computer Software
6.0%
Computer Networking
2.7%
Retail
2.5%
Other
54.5%
Discussions
How do I print from my clients computer to my printer
3 Comments
JJ
https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725383-REMOTE-PRINTRead more
What is the network traffic like for the streamers?
2 Comments
RN
Minimal. I am connected all day and it barely up-ticks my bandwidth. They do some tricks with only transmitting the portions of the screen that have...Read more
What does the Splashtop app do?
1 Comment
KG
I use the Splashtop app every day to access computers remotely. It works nearly flawlessly and it is a huge convenience to have. I use it mostly from my...Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
ZC
Comment deleted by user.Read more
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