# Splashtop Remote Access vs Zoho Assist Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Assist excels in user satisfaction, boasting a significantly higher overall score compared to Splashtop Remote Access. Users appreciate the **quick installation** of the unattended access module, allowing technicians to efficiently assist clients even when they are unavailable.
- **According to verified reviews** , Splashtop Remote Access is praised for its versatility, enabling seamless access to both Windows and Macintosh systems. Users find it **user-friendly** , making it easy to switch between different operating systems without hassle.
- **Reviewers mention** that Zoho Assist provides a smooth experience for technicians, who can quickly start sessions and manage multiple devices without a steep learning curve. This is highlighted by feedback on its **performance** , which is generally described as smooth and efficient.
- **Users say** that while Splashtop Remote Access offers a straightforward installation process, it may not match the comprehensive features of Zoho Assist, particularly in areas like **remote control** and **session management** , where Zoho Assist has received higher ratings.
- **G2 reviewers highlight** that Zoho Assist's support quality is commendable, with users noting the ability to quickly diagnose problems and connect with clients effortlessly. This level of support is crucial for maintaining productivity during remote sessions.
- **According to recent feedback** , while both products have strong security measures, Splashtop Remote Access is noted for its **top-notch performance** and smooth screen control, making it a reliable choice for users who prioritize performance in their remote access solutions.



| | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 518 | 719 | 
| **Largest Market Segment** | Small-Business (82.0% of reviews) | Small-Business (71.3% of reviews) | 
| **Entry Level Price** | $8.25 1 User Per Month | $0 1 Remote Support Technician and 5 Unattended Computers | 

---
## Top Pros & Cons

### Splashtop Remote Access

Pros:
- Ease of Use (65 reviews)
- Easy Setup (37 reviews)

Cons:
- Remote Access Issues (22 reviews)
- Connection Issues (13 reviews)

### Zoho Assist

Pros:
- Ease of Use (138 reviews)
- Remote Access (96 reviews)

Cons:
- Remote Access Issues (30 reviews)
- Feature Limitations (21 reviews)

---
## Ratings Comparison
| Rating | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
  | **Meets Requirements** | 9.6 (419 reviews) | 9.3 (597 reviews) | 
  | **Ease of Use** | 9.7 (423 reviews) | 9.3 (612 reviews) | 
  | **Ease of Setup** | 9.4 (306 reviews) | 9.3 (528 reviews) | 
  | **Ease of Admin** | 9.5 (246 reviews) | 9.3 (426 reviews) | 
  | **Quality of Support** | 9.3 (281 reviews) | 9.0 (502 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (229 reviews) | 9.2 (410 reviews) | 
  | **Product Direction (% positive)** | 9.1 (401 reviews) | 9.4 (576 reviews) | 

---
## Pricing

### Splashtop Remote Access

#### Entry-Level Pricing

Plan: Splashtop Remote Access Pro

Price: $8.25 1 User Per Month

Description: Billed annually at $99.
For individuals and small teams who need remote work productivity

Key Features:
- Access up to 10 computers per license
- Two users can remote into the same computer
- Manage multiple users in teams

[Browse all 4 editions](https://www.g2.com/products/splashtop-remote-access/pricing)

#### Free Trial

Yes

### Zoho Assist

#### Entry-Level Pricing

Plan: Free Edition (free plan, free forever)

Price: $0 1 Remote Support Technician and 5 Unattended Computers

Description: 1 Simultaneous Session

Key Features:
- Instant Chat
- Desktop App
- UAC Compatible

[Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Access** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Additional Functionality

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Access** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Communication

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 

#### Administration

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Audio Calls** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Access** | 8.1/10 | 30 |
| **Zoho Assist** | 7.7/10 | 54 |

#### Presenter Tools

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Live Preview** | 8.8 (23 reviews) | 7.6 (45 reviews) | 
| **Notifications Blocker** | 8.0 (22 reviews) | 6.9 (43 reviews) | 
| **Remote Control** | 9.7 (25 reviews) | 8.5 (44 reviews) | 
| **Switch Presenter** | 8.0 (22 reviews) | 7.8 (43 reviews) | 

#### Conferencing Options

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Group Live Chat** | 7.4 (22 reviews) | 7.8 (44 reviews) | 
| **Audio Conferencing** | 7.4 (21 reviews) | 7.5 (46 reviews) | 
| **Video Conferencing** | Feature Not Available | 7.4 (46 reviews) | 
| **Video Streaming** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 

#### Application Tools

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Password Protection** | 8.6 (24 reviews) | 8.1 (40 reviews) | 
| **Video Call Recording** | 8.3 (23 reviews) | 7.8 (42 reviews) | 
| **In-Browser Application** | 9.0 (24 reviews) | 8.8 (47 reviews) | 
| **Screen Recording** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Decision Making** | 5.6 (6 reviews) | 6.3 (22 reviews) | 

#### Additional Functionality

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Document Storage** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **On-Demand Webcasting** | Not enough data | Not enough data | 
| **Screen Capture** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Multi-Participant Screen Sharing** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Desktop/Browser Sharing** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Screen Mirroring** | Not enough data | Not enough data | 
| **Annotations** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Targeted/Locked Screen Sharing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Mobile Screen Sharing** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Real Time Screen Sharing** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Presenter Control Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Availability Indicator** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Audio Calls** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Access** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### ServiceNow Apps

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Access** | 8.1/10 | 80 |
| **Zoho Assist** | 8.5/10 | 293 |

#### Administration

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Screen Sharing** | 9.1 (74 reviews) | 9.3 (244 reviews) | 
| **File Sharing** | 8.9 (74 reviews) | 8.6 (202 reviews) | 
| **Session Recording** | 8.0 (67 reviews) | 8.3 (174 reviews) | 
| **Unattended Remote Access** | 9.3 (73 reviews) | 9.4 (237 reviews) | 
| **Multi - Session Handling** | 8.4 (68 reviews) | 8.5 (181 reviews) | 
| **Multi-Monitor Support** | 8.8 (74 reviews) | 8.7 (188 reviews) | 

#### Maintenance

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Remote Reboot** | 8.3 (70 reviews) | 8.6 (185 reviews) | 
| **Remote Printing** | 8.3 (66 reviews) | 8.2 (163 reviews) | 

#### Communication 

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Text Chat** | 8.5 (68 reviews) | 8.5 (183 reviews) | 
| **VoIP** | 6.2 (64 reviews) | 7.3 (147 reviews) | 
| **Video Conference Call** | 6.1 (64 reviews) | 7.1 (149 reviews) | 
| **Screen Annotations** | 6.8 (65 reviews) | 7.8 (149 reviews) | 

#### Security

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Data Encryption** | 8.3 (67 reviews) | 8.8 (164 reviews) | 
| **Compliance** | 8.2 (65 reviews) | 8.7 (153 reviews) | 

#### Device Support

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Mobile Device Access** | 8.2 (70 reviews) | 8.3 (173 reviews) | 
| **Multi-Platform Support** | 8.4 (73 reviews) | 8.9 (183 reviews) | 
| **Cross-Platform** | 8.4 (71 reviews) | 8.8 (174 reviews) | 
| **Video Support** | Not enough data | Not enough data | 

#### Performance

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Reporting** | 8.3 (67 reviews) | 8.4 (168 reviews) | 

#### Additional Functionality

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Access** | N/A | N/A |
| **Zoho Assist** | 8.8/10 | 9 |

#### Administration

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Access Control** | Not enough data | 8.9 (9 reviews) | 
| **Web Page Navigation** | Not enough data | 8.8 (8 reviews) | 
| **Real Time Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Security

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Data Security** | Not enough data | 8.8 (8 reviews) | 
| **Data Masking** | Not enough data | 8.5 (8 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Access** | 8.9/10 | 311 |
| **Zoho Assist** | 8.5/10 | 266 |

#### Administration

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Usage Information** | 9.0 (217 reviews) | Feature Not Available | 
| **Active Directory Integration** | 8.9 (158 reviews) | 8.3 (198 reviews) | 
| **Diagnostics** | Feature Not Available | 8.2 (198 reviews) | 
| **Session Recording** | 8.3 (146 reviews) | 8.1 (178 reviews) | 
| **Session Transfer** | 8.5 (151 reviews) | 8.2 (177 reviews) | 
| **Unattended Access** | 9.3 (233 reviews) | 9.2 (228 reviews) | 
| **File Sharing** | 9.2 (226 reviews) | 8.6 (211 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Platform

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Cross-Platform Access** | 9.3 (218 reviews) | 8.7 (203 reviews) | 
| **Mobile Device Access** | 8.7 (206 reviews) | 8.3 (191 reviews) | 
| **Remote Access/Control** | 9.5 (261 reviews) | 9.2 (219 reviews) | 
| **Communication Management** | Not enough data | Not enough data | 
| **Multiple Monitor Access** | Not enough data | Not enough data | 

#### Security

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Remote Wipe** | 7.9 (125 reviews) | Feature Not Available | 
| **Device Management** | 8.9 (192 reviews) | Feature Not Available | 
| **Device Enrollment** | 8.9 (177 reviews) | 8.4 (164 reviews) | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Print Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Remote Printing** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Desktop Virtualization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Secure Login** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 
| **Diagnostics Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Support Software](https://www.g2.com/categories/remote-support), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing)


**Unique to Zoho Assist (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Co-Browsing Software](https://www.g2.com/categories/co-browsing)


---
## Reviewer Demographics

### By Company Size

| Segment | Splashtop Remote Access | Zoho Assist | 
|---|---|---|
| **Small-Business** | 82.0% | 71.3% | 
| **Mid-Market** | 15.6% | 23.4% | 
| **Enterprise** | 2.4% | 5.3% | 

### By Industry

#### Splashtop Remote Access

- **Accounting:** 10.2%
- **Information Technology and Services:** 9.8%
- **Computer Software:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Retail:** 3.8%
- **Computer & Network Security:** 3.6%
- **Medical Practice:** 3.2%
- **Construction:** 3.2%
- **Non-Profit Organization Management:** 2.8%
- **Wholesale:** 2.4%
- **Other:** 52.8%

#### Zoho Assist

- **Information Technology and Services:** 26.0%
- **Computer & Network Security:** 7.6%
- **Computer Software:** 5.8%
- **Consulting:** 2.5%
- **Computer Networking:** 2.5%
- **Retail:** 2.4%
- **Education Management:** 2.2%
- **Non-Profit Organization Management:** 2.2%
- **Computer Hardware:** 2.1%
- **Automotive:** 1.9%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to Splashtop Remote Access

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4155 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1104 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (669 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (440 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (614 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [Getscreen.me](https://www.g2.com/products/getscreen-me/reviews) — 4.8/5 stars (264 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)

### Alternatives to Zoho Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4155 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1104 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (669 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (440 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5027 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (614 reviews)

---
## Top Discussions

### Splashtop Remote Access

- Title: [How do I print from my clients computer to my printer](https://www.g2.com/discussions/how-do-i-print-from-my-clients-computer-to-my-printer) — 3 comments, 1 upvote
  > **Top comment:** "https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725383-REMOTE-PRINT"
- Title: [What is the network traffic like for the streamers?](https://www.g2.com/discussions/what-is-the-network-traffic-like-for-the-streamers) — 2 comments, 1 upvote
  > **Top comment:** "Minimal.  I am connected all day and it barely up-ticks my bandwidth.  They do some tricks with only transmitting the portions of the screen that have..."
- Title: [What does the Splashtop app do?](https://www.g2.com/discussions/what-does-the-splashtop-app-do) — 1 comment
  > **Top comment:** "I use the Splashtop app every day to access computers remotely. It works nearly flawlessly and it is a huge convenience to have. I use it mostly from my..."
- Title: [How does splashtop business work?](https://www.g2.com/discussions/how-does-splashtop-business-work) — 1 comment
  > **Top comment:** "Splashtop allows you to sign into your desktop from any remote location and work just like you are sitting at your desk.  The Splashtop Business version..."
- Title: [How do I restart streamer without reboot the machine? Intel i5 computer running Ubuntu 18.04](https://www.g2.com/discussions/37383-how-do-i-restart-streamer-without-reboot-the-machine-intel-i5-computer-running-ubuntu-18-04) — 1 comment, 1 upvote
  > **Top comment:** "Streamer can be restarted with the commands in the Business app. You can send a remote restart to the streamer on a connected station. Note that is Linux I..."

### Zoho Assist

- Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote
  > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..."
- Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment
  > **Top comment:** "Remote Support Software"
- Title: [Is there an app that runs where I ca connect with my account without  using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote
  > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed.  Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/splashtop-remote-access-vs-zoho-assist)