# Splashtop Remote Access vs Splashtop Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Splashtop Remote Access excels in **multi-monitor support** , allowing users to seamlessly connect to multiple screens. One user highlighted the ability to have three screens open at once, making it feel like they are in the office, which enhances productivity.
- **Users say** that Splashtop Remote Support offers a **smooth and easy deployment** process, particularly for PCs. Reviewers appreciate the straightforward setup and the ability to modify user access easily, which is crucial for teams that need to adapt quickly.
- **According to verified reviews** , both products receive high marks for **ease of use** , but Splashtop Remote Access slightly edges out with a score that reflects its intuitive interface. Users have noted that it mirrors their existing systems well, making transitions seamless.
- **Reviewers mention** that Splashtop Remote Support is particularly valued for its **cost-effectiveness** , with one user stating it saves them over half of what they were previously paying for another service. This makes it an attractive option for small businesses looking to manage costs.
- **G2 reviewers highlight** that while both products are strong in **file sharing** , Splashtop Remote Support has a slight advantage, with users noting its robust options for sharing files during remote sessions, which is essential for collaborative work.
- **Users report** that Splashtop Remote Access shines in **unattended remote access** , with a high satisfaction score reflecting its reliability. This feature allows users to connect to their workstations without needing someone on the other end, which is a significant time-saver.



| | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 508 | 254 | 
| **Largest Market Segment** | Small-Business (82.4% of reviews) | Small-Business (60.3% of reviews) | 
| **Entry Level Price** | $8.25 1 User Per Month | Starting at $22.00 1 Concurrent technician seat | 

---
## Top Pros & Cons

### Splashtop Remote Access

Pros:
- Ease of Use (65 reviews)
- Easy Setup (37 reviews)

Cons:
- Remote Access Issues (22 reviews)
- Connection Issues (13 reviews)

### Splashtop Remote Support

Pros:
- Ease of Use (56 reviews)
- Remote Access (47 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)

---
## Ratings Comparison
| Rating | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
  | **Meets Requirements** | 9.6 (409 reviews) | 9.5 (201 reviews) | 
  | **Ease of Use** | 9.7 (413 reviews) | 9.5 (201 reviews) | 
  | **Ease of Setup** | 9.3 (296 reviews) | 9.4 (172 reviews) | 
  | **Ease of Admin** | 9.5 (245 reviews) | 9.4 (157 reviews) | 
  | **Quality of Support** | 9.3 (273 reviews) | 9.3 (162 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (228 reviews) | 9.5 (151 reviews) | 
  | **Product Direction (% positive)** | 9.1 (391 reviews) | 9.3 (189 reviews) | 

---
## Pricing

### Splashtop Remote Access

#### Entry-Level Pricing

Plan: Splashtop Remote Access Pro

Price: $8.25 1 User Per Month

Description: Billed annually at $99.
For individuals and small teams who need remote work productivity

Key Features:
- Access up to 10 computers per license
- Two users can remote into the same computer
- Manage multiple users in teams

[Browse all 4 editions](https://www.g2.com/products/splashtop-remote-access/pricing)

#### Free Trial

Yes

### Splashtop Remote Support

#### Entry-Level Pricing

Plan: Splashtop Remote Support

Price: Starting at $22.00 1 Concurrent technician seat

Description: An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution

Key Features:
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management 

[Browse all 3 editions](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Access** | N/A | N/A |
| **Splashtop Remote Support** | N/A | N/A |

#### Communication

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Access** | 8.1/10 | 29 |
| **Splashtop Remote Support** | N/A | N/A |

#### Presenter Tools

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Live Preview** | 8.7 (22 reviews) | Not enough data | 
| **Notifications Blocker** | 8.0 (22 reviews) | Not enough data | 
| **Remote Control** | 9.7 (25 reviews) | Not enough data | 
| **Switch Presenter** | 8.0 (22 reviews) | Not enough data | 

#### Conferencing Options

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Group Live Chat** | 7.4 (22 reviews) | Not enough data | 
| **Audio Conferencing** | 7.4 (21 reviews) | Not enough data | 
| **Video Conferencing** | Feature Not Available | Not enough data | 

#### Application Tools

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Password Protection** | 8.6 (24 reviews) | Not enough data | 
| **Recording** | 8.3 (23 reviews) | Not enough data | 
| **In-Browser Application** | 9.0 (24 reviews) | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Decision Making** | 5.6 (6 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Access** | 8.1/10 | 76 |
| **Splashtop Remote Support** | 8.3/10 | 79 |

#### Administration

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Screen Sharing** | 9.1 (72 reviews) | 9.4 (71 reviews) | 
| **File Sharing** | 8.9 (73 reviews) | 8.9 (63 reviews) | 
| **Session Recording** | 8.0 (67 reviews) | 8.6 (60 reviews) | 
| **Unattended Remote Access** | 9.3 (71 reviews) | 9.2 (67 reviews) | 
| **Multi - Session Handling** | 8.4 (68 reviews) | 8.7 (59 reviews) | 
| **Multi-Monitor Support** | 8.9 (73 reviews) | 9.0 (68 reviews) | 

#### Maintenance

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Remote Reboot** | 8.3 (70 reviews) | 8.7 (60 reviews) | 
| **Remote Printing** | 8.4 (65 reviews) | 7.9 (52 reviews) | 

#### Communication 

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Text Chat** | 8.5 (68 reviews) | 8.7 (58 reviews) | 
| **VoIP** | 6.2 (64 reviews) | 5.8 (48 reviews) | 
| **Video Conference Call** | 6.1 (64 reviews) | 5.3 (46 reviews) | 
| **Screen Annotations** | 6.8 (65 reviews) | 6.9 (49 reviews) | 

#### Security

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Data Encryption** | 8.3 (66 reviews) | 8.6 (57 reviews) | 
| **Compliance** | 8.2 (65 reviews) | 8.5 (56 reviews) | 

#### Device Support

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Mobile Device Access** | 8.2 (70 reviews) | 8.7 (57 reviews) | 
| **Multi-Platform Support** | 8.4 (73 reviews) | 9.1 (58 reviews) | 
| **Cross-Platform** | 8.4 (71 reviews) | 8.8 (58 reviews) | 

#### Performance

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | 8.3 (67 reviews) | 7.9 (51 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Access** | N/A | N/A |
| **Splashtop Remote Support** | 7.3/10 | 78 |

#### Incident Management

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | Feature Not Available | 
| **Ticket Prioritization** | Not enough data | 6.6 (18 reviews) | 
| **Ticket Notifications** | Not enough data | 6.9 (17 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (25 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | Feature Not Available | 

#### Reporting

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Dashboards** | Not enough data | 8.0 (21 reviews) | 
| **Time Tracking** | Not enough data | Feature Not Available | 
| **Surveys** | Not enough data | Feature Not Available | 

#### Access & Usability

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Mobile** | Not enough data | 8.8 (50 reviews) | 
| **Self Service** | Not enough data | Feature Not Available | 
| **Active Directory** | Not enough data | 7.0 (19 reviews) | 
| **Multi-Channel Access** | Not enough data | 7.7 (19 reviews) | 

#### Agentic AI - Service Desk

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 6.5 (8 reviews) | 
| **Decision Making** | Not enough data | 6.5 (8 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Access** | 8.9/10 | 304 |
| **Splashtop Remote Support** | N/A | N/A |

#### Administration

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Usage Information** | 9.0 (217 reviews) | Not enough data | 
| **Integrations** | 8.9 (157 reviews) | Not enough data | 
| **Diagnostics** | Feature Not Available | Not enough data | 
| **Session Recording** | 8.3 (146 reviews) | Not enough data | 
| **Session Transfer** | 8.5 (151 reviews) | Not enough data | 
| **Unattended Access** | 9.3 (228 reviews) | Not enough data | 
| **File Sharing** | 9.2 (226 reviews) | Not enough data | 

#### Platform

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Cross-Platform Access** | 9.3 (217 reviews) | Not enough data | 
| **Mobile Device Access** | 8.7 (205 reviews) | Not enough data | 
| **Applications Management** | Feature Not Available | Not enough data | 
| **Remote Device Control** | 9.5 (256 reviews) | Not enough data | 

#### Security

| Feature | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Remote Wipe** | 7.9 (125 reviews) | Not enough data | 
| **Device Management** | 8.9 (190 reviews) | Not enough data | 
| **Device Enrollment** | 8.9 (176 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to Splashtop Remote Access (2):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to Splashtop Remote Support (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Patch Management Software](https://www.g2.com/categories/patch-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Splashtop Remote Access | Splashtop Remote Support | 
|---|---|---|
| **Small-Business** | 82.4% | 60.3% | 
| **Mid-Market** | 15.3% | 36.0% | 
| **Enterprise** | 2.2% | 3.8% | 

### By Industry

#### Splashtop Remote Access

- **Accounting:** 10.4%
- **Information Technology and Services:** 10.0%
- **Computer Software:** 4.3%
- **Hospital & Health Care:** 3.7%
- **Retail:** 3.5%
- **Construction:** 3.3%
- **Medical Practice:** 3.3%
- **Computer & Network Security:** 3.3%
- **Non-Profit Organization Management:** 2.9%
- **Law Practice:** 2.4%
- **Other:** 53.1%

#### Splashtop Remote Support

- **Information Technology and Services:** 23.4%
- **Computer & Network Security:** 7.4%
- **Computer Software:** 7.4%
- **Construction:** 3.9%
- **Accounting:** 3.5%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 3.0%
- **Retail:** 3.0%
- **Higher Education:** 2.6%
- **Telecommunications:** 2.6%
- **Other:** 40.3%

---
## Alternatives

### Alternatives to Splashtop Remote Access

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3933 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (692 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (636 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [Getscreen.me](https://www.g2.com/products/getscreen-me/reviews) — 4.8/5 stars (264 reviews)

### Alternatives to Splashtop Remote Support

- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3933 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (692 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)

---
## Top Discussions

### Splashtop Remote Access

- Title: [How do I print from my clients computer to my printer](https://www.g2.com/discussions/how-do-i-print-from-my-clients-computer-to-my-printer) — 3 comments, 1 upvote
  > **Top comment:** "https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725383-REMOTE-PRINT"
- Title: [What is the network traffic like for the streamers?](https://www.g2.com/discussions/what-is-the-network-traffic-like-for-the-streamers) — 2 comments, 1 upvote
  > **Top comment:** "Minimal.  I am connected all day and it barely up-ticks my bandwidth.  They do some tricks with only transmitting the portions of the screen that have..."
- Title: [What does the Splashtop app do?](https://www.g2.com/discussions/what-does-the-splashtop-app-do) — 1 comment
  > **Top comment:** "I use the Splashtop app every day to access computers remotely. It works nearly flawlessly and it is a huge convenience to have. I use it mostly from my..."
- Title: [How does splashtop business work?](https://www.g2.com/discussions/how-does-splashtop-business-work) — 1 comment
  > **Top comment:** "Splashtop allows you to sign into your desktop from any remote location and work just like you are sitting at your desk.  The Splashtop Business version..."
- Title: [How do I restart streamer without reboot the machine? Intel i5 computer running Ubuntu 18.04](https://www.g2.com/discussions/37383-how-do-i-restart-streamer-without-reboot-the-machine-intel-i5-computer-running-ubuntu-18-04) — 1 comment, 1 upvote
  > **Top comment:** "Streamer can be restarted with the commands in the Business app. You can send a remote restart to the streamer on a connected station. Note that is Linux I..."

### Splashtop Remote Support

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/splashtop-remote-access-vs-splashtop-inc-splashtop-remote-support)