# Splashtop Remote Support vs Zoho Assist Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Assist excels in its **ease of use** , with users highlighting the quick installation of the unattended access module, allowing technicians to reconnect with clients effortlessly when they are unavailable.
- **Users say** that Splashtop Remote Support offers a **clean user interface** and fast remote connections, making it easy to support customers without needing to visit sites, which is particularly beneficial for businesses with remote server access needs.
- **According to verified reviews** , Zoho Assist has a significantly higher G2 Score, indicating overall user satisfaction, with many praising its ability to manage multiple devices smoothly and efficiently, which enhances productivity for technicians.
- **Reviewers mention** that Splashtop Remote Support shines with its **multi-monitor support** and effective integration, making it a strong choice for users who require robust remote access capabilities across various setups.
- **G2 reviewers highlight** that while both products have similar star ratings, Zoho Assist benefits from a larger volume of recent reviews, suggesting a more consistent user experience and ongoing improvements based on user feedback.
- **Users report** that Zoho Assist's performance is generally smooth, with features like remote reboot and session management being particularly praised, while Splashtop Remote Support is noted for its low maintenance costs and ease of installation, appealing to budget-conscious businesses.



| | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 265 | 707 | 
| **Largest Market Segment** | Small-Business (58.6% of reviews) | Small-Business (71.4% of reviews) | 
| **Entry Level Price** | Starting at $22.00 1 Concurrent technician seat | $0 1 Remote Support Technician and 5 Unattended Computers | 

---
## Top Pros & Cons

### Splashtop Remote Support

Pros:
- Ease of Use (56 reviews)
- Remote Access (47 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)

### Zoho Assist

Pros:
- Ease of Use (138 reviews)
- Remote Access (96 reviews)

Cons:
- Remote Access Issues (30 reviews)
- Feature Limitations (21 reviews)

---
## Ratings Comparison
| Rating | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
  | **Meets Requirements** | 9.5 (208 reviews) | 9.2 (585 reviews) | 
  | **Ease of Use** | 9.5 (208 reviews) | 9.3 (598 reviews) | 
  | **Ease of Setup** | 9.4 (179 reviews) | 9.3 (515 reviews) | 
  | **Ease of Admin** | 9.4 (158 reviews) | 9.3 (414 reviews) | 
  | **Quality of Support** | 9.4 (168 reviews) | 9.0 (492 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (152 reviews) | 9.2 (399 reviews) | 
  | **Product Direction (% positive)** | 9.3 (195 reviews) | 9.4 (568 reviews) | 

---
## Pricing

### Splashtop Remote Support

#### Entry-Level Pricing

Plan: Splashtop Remote Support

Price: Starting at $22.00 1 Concurrent technician seat

Description: An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution

Key Features:
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management 

[Browse all 3 editions](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/pricing)

#### Free Trial

Yes

### Zoho Assist

#### Entry-Level Pricing

Plan: Free Edition (free plan, free forever)

Price: $0 1 Remote Support Technician and 5 Unattended Computers

Description: 1 Simultaneous Session

Key Features:
- Instant Chat
- Desktop App
- UAC Compatible

[Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Communication

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | N/A | N/A |
| **Zoho Assist** | 7.7/10 | 54 |

#### Presenter Tools

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Live Preview** | Not enough data | 7.6 (45 reviews) | 
| **Notifications Blocker** | Not enough data | 6.9 (43 reviews) | 
| **Remote Control** | Not enough data | 8.5 (44 reviews) | 
| **Switch Presenter** | Not enough data | 7.8 (43 reviews) | 

#### Conferencing Options

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Group Live Chat** | Not enough data | 7.8 (44 reviews) | 
| **Audio Conferencing** | Not enough data | 7.5 (46 reviews) | 
| **Video Conferencing** | Not enough data | 7.4 (46 reviews) | 

#### Application Tools

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Password Protection** | Not enough data | 8.1 (40 reviews) | 
| **Recording** | Not enough data | 7.8 (42 reviews) | 
| **In-Browser Application** | Not enough data | 8.8 (47 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Decision Making** | Not enough data | 6.3 (22 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### ServiceNow Apps

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | 8.3/10 | 86 |
| **Zoho Assist** | 8.5/10 | 281 |

#### Administration

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Screen Sharing** | 9.4 (74 reviews) | 9.3 (235 reviews) | 
| **File Sharing** | 8.9 (67 reviews) | 8.6 (201 reviews) | 
| **Session Recording** | 8.6 (61 reviews) | 8.3 (173 reviews) | 
| **Unattended Remote Access** | 9.3 (70 reviews) | 9.4 (229 reviews) | 
| **Multi - Session Handling** | 8.8 (60 reviews) | 8.5 (180 reviews) | 
| **Multi-Monitor Support** | 9.0 (69 reviews) | 8.6 (185 reviews) | 

#### Maintenance

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Remote Reboot** | 8.7 (61 reviews) | 8.6 (185 reviews) | 
| **Remote Printing** | 7.9 (52 reviews) | 8.2 (163 reviews) | 

#### Communication 

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Text Chat** | 8.8 (60 reviews) | 8.5 (182 reviews) | 
| **VoIP** | 5.8 (48 reviews) | 7.3 (146 reviews) | 
| **Video Conference Call** | 5.3 (46 reviews) | 7.1 (148 reviews) | 
| **Screen Annotations** | 7.0 (50 reviews) | 7.8 (148 reviews) | 

#### Security

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Data Encryption** | 8.6 (59 reviews) | 8.7 (162 reviews) | 
| **Compliance** | 8.5 (56 reviews) | 8.8 (152 reviews) | 

#### Device Support

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Mobile Device Access** | 8.7 (57 reviews) | 8.3 (171 reviews) | 
| **Multi-Platform Support** | 9.1 (58 reviews) | 8.9 (181 reviews) | 
| **Cross-Platform** | 8.8 (58 reviews) | 8.8 (171 reviews) | 

#### Performance

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Reporting** | 7.9 (51 reviews) | 8.4 (165 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | N/A | N/A |
| **Zoho Assist** | 8.8/10 | 9 |

#### Administration

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Access Control** | Not enough data | 8.9 (9 reviews) | 
| **Web Page Navigation** | Not enough data | 8.8 (8 reviews) | 
| **Real Time Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Security

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Data Security** | Not enough data | 8.8 (8 reviews) | 
| **Data Masking** | Not enough data | 8.5 (8 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | 7.3/10 | 80 |
| **Zoho Assist** | N/A | N/A |

#### Incident Management

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Automate Ticket Routing** | Feature Not Available | Not enough data | 
| **Ticket Prioritization** | 6.6 (18 reviews) | Not enough data | 
| **Ticket Notifications** | 6.9 (17 reviews) | Not enough data | 
| **Knowledge Base** | 8.1 (25 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | Feature Not Available | Not enough data | 

#### Reporting

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Dashboards** | 8.2 (23 reviews) | Not enough data | 
| **Time Tracking** | Feature Not Available | Not enough data | 
| **Surveys** | Feature Not Available | Not enough data | 

#### Access & Usability

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Mobile** | 8.8 (50 reviews) | Not enough data | 
| **Self Service** | Feature Not Available | Not enough data | 
| **Active Directory** | 7.0 (19 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.8 (20 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.5 (8 reviews) | Not enough data | 
| **Decision Making** | 6.5 (8 reviews) | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | N/A | N/A |
| **Zoho Assist** | 8.5/10 | 264 |

#### Administration

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Usage Information** | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | 8.3 (195 reviews) | 
| **Diagnostics** | Not enough data | 8.2 (196 reviews) | 
| **Session Recording** | Not enough data | 8.1 (176 reviews) | 
| **Session Transfer** | Not enough data | 8.2 (175 reviews) | 
| **Unattended Access** | Not enough data | 9.2 (225 reviews) | 
| **File Sharing** | Not enough data | 8.6 (208 reviews) | 

#### Platform

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.7 (202 reviews) | 
| **Mobile Device Access** | Not enough data | 8.3 (190 reviews) | 
| **Applications Management** | Not enough data | Feature Not Available | 
| **Remote Device Control** | Not enough data | 9.2 (217 reviews) | 

#### Security

| Feature | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Remote Wipe** | Not enough data | Feature Not Available | 
| **Device Management** | Not enough data | Feature Not Available | 
| **Device Enrollment** | Not enough data | 8.4 (163 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to Splashtop Remote Support (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Patch Management Software](https://www.g2.com/categories/patch-management)

**Unique to Zoho Assist (4):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing)


---
## Reviewer Demographics

### By Company Size

| Segment | Splashtop Remote Support | Zoho Assist | 
|---|---|---|
| **Small-Business** | 58.6% | 71.4% | 
| **Mid-Market** | 37.3% | 23.3% | 
| **Enterprise** | 4.0% | 5.3% | 

### By Industry

#### Splashtop Remote Support

- **Information Technology and Services:** 22.7%
- **Computer & Network Security:** 7.1%
- **Computer Software:** 7.1%
- **Accounting:** 3.8%
- **Construction:** 3.8%
- **Hospital & Health Care:** 3.4%
- **Higher Education:** 2.9%
- **Non-Profit Organization Management:** 2.9%
- **Retail:** 2.9%
- **Telecommunications:** 2.5%
- **Other:** 40.8%

#### Zoho Assist

- **Information Technology and Services:** 26.3%
- **Computer & Network Security:** 7.4%
- **Computer Software:** 5.9%
- **Computer Networking:** 2.6%
- **Retail:** 2.4%
- **Consulting:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Computer Hardware:** 2.1%
- **Education Management:** 2.1%
- **Automotive:** 2.0%
- **Other:** 44.5%

---
## Alternatives

### Alternatives to Splashtop Remote Support

- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4022 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1099 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1206 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (660 reviews)

### Alternatives to Zoho Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4022 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (517 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1099 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (660 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)

---
## Top Discussions

### Splashtop Remote Support

No discussions available for this product.

### Zoho Assist

- Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote
  > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..."
- Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment
  > **Top comment:** "Remote Support Software"
- Title: [Is there an app that runs where I ca connect with my account without  using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote
  > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed.  Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/splashtop-inc-splashtop-remote-support-vs-zoho-assist)