# Splashtop Remote Support, TOPdesk vs SysAid Comparison

| | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 254 | 30 | 748 | 
| **Largest Market Segment** | Small-Business (60.3% of reviews) | Mid-Market (46.4% of reviews) | Mid-Market (59.7% of reviews) | 
| **Entry Level Price** | Starting at $22.00 1 Concurrent technician seat | No pricing available | Free Trial 1 Agent Per Year | 

---
## Top Pros & Cons

### Splashtop Remote Support

Pros:
- Ease of Use (56 reviews)
- Remote Access (47 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)

### TOPdesk

Pros:
- Features (2 reviews)
- Asset Management (1 reviews)

Cons:
- Ticketing Issues (2 reviews)
- Access Control (1 reviews)

### SysAid

Pros:
- Customer Support (33 reviews)
- Ease of Use (33 reviews)

Cons:
- Missing Features (12 reviews)
- Steep Learning Curve (11 reviews)

---
## Ratings Comparison
| Rating | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
  | **Meets Requirements** | 9.5 (201 reviews) | 8.5 (24 reviews) | 8.9 (601 reviews) | 
  | **Ease of Use** | 9.5 (201 reviews) | 8.0 (23 reviews) | 9.0 (604 reviews) | 
  | **Ease of Setup** | 9.4 (172 reviews) | 7.3 (5 reviews) | 8.5 (531 reviews) | 
  | **Ease of Admin** | 9.4 (157 reviews) | Not enough data | 8.8 (520 reviews) | 
  | **Quality of Support** | 9.3 (162 reviews) | 8.8 (20 reviews) | 9.0 (592 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (151 reviews) | 8.3 (5 reviews) | 9.1 (512 reviews) | 
  | **Product Direction (% positive)** | 9.3 (189 reviews) | 9.5 (24 reviews) | 9.1 (569 reviews) | 

---
## Pricing

### Splashtop Remote Support

#### Entry-Level Pricing

Plan: Splashtop Remote Support

Price: Starting at $22.00 1 Concurrent technician seat

Description: An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution

Key Features:
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management 

[Browse all 3 editions](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/pricing)

#### Free Trial

Yes

### TOPdesk

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SysAid

#### Entry-Level Pricing

Plan: Help Desk

Price: Free Trial 1 Agent Per Year

Description: A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.

Key Features:
- AI Chatbot
- Asset Management
- Self-Service Portal

[Browse all 2 editions](https://www.g2.com/products/sysaid/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | N/A | N/A |
| **TOPdesk** | N/A | N/A |
| **SysAid** | 8.1/10 | 51 |

#### Ticket and Case Management

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.9 (44 reviews) | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.7 (45 reviews) | 
| **Workflow** | Not enough data | Not enough data | 8.4 (45 reviews) | 
| **Response Automation** | Not enough data | Not enough data | 8.2 (42 reviews) | 
| **SLA Management** | Not enough data | Not enough data | 8.2 (44 reviews) | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.4 (44 reviews) | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.6 (43 reviews) | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.2 (41 reviews) | 

#### Generative AI

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (36 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (36 reviews) | 

#### Agentic AI - Help Desk

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.7 (43 reviews) | 
| **Email to Case** | Not enough data | Not enough data | 8.9 (41 reviews) | 
| **Chat/Live Support** | Not enough data | Not enough data | 8.0 (41 reviews) | 
| **Social Integration** | Not enough data | Not enough data | 6.0 (37 reviews) | 
| **Voice** | Not enough data | Not enough data | 5.7 (38 reviews) | 

#### Platform

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 6.7 (45 reviews) | 
| **Customization ** | Not enough data | Not enough data | 8.3 (45 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.9 (47 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.3 (45 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.6 (44 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.7 (44 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | N/A | N/A |
| **TOPdesk** | 8.5/10 | 11 |
| **SysAid** | 8.8/10 | 331 |

#### Administration

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Change Management** | Not enough data | 8.8 (10 reviews) ✓ Verified | 8.8 (233 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.3 (10 reviews) ✓ Verified | 8.7 (267 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.8 (10 reviews) ✓ Verified | 8.8 (274 reviews) ✓ Verified | 

#### Service Desk

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Help Desk** | Not enough data | 8.8 (10 reviews) ✓ Verified | 9.5 (296 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.3 (10 reviews) ✓ Verified | 9.3 (281 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.2 (10 reviews) ✓ Verified | 8.9 (260 reviews) ✓ Verified | 

#### Management

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.3 (10 reviews) ✓ Verified | 8.7 (255 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.7 (9 reviews) ✓ Verified | 9.0 (256 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.5 (10 reviews) ✓ Verified | 8.7 (236 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.3 (10 reviews) ✓ Verified | 8.7 (239 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.5 (9 reviews) ✓ Verified | 8.3 (181 reviews) ✓ Verified | 

#### Functionality

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Ticketing System** | Not enough data | 9.0 (10 reviews) ✓ Verified | 9.4 (273 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.0 (9 reviews) | 8.8 (222 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 8.8 (10 reviews) ✓ Verified | 8.9 (229 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.5 (10 reviews) ✓ Verified | 8.5 (224 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.0 (7 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | N/A | N/A |
| **TOPdesk** | N/A | N/A |
| **SysAid** | N/A | N/A |

#### Functionality

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Systems Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Issue Resolution

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Root Cause Identification** | Not enough data | Not enough data | Not enough data | 
| **Proactive Identification** | Not enough data | Not enough data | Not enough data | 
| **Resolution Guidance** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **System Integration** | Not enough data | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | 8.3/10 | 79 |
| **TOPdesk** | N/A | N/A |
| **SysAid** | N/A | N/A |

#### Administration

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Screen Sharing** | 9.4 (71 reviews) | Not enough data | Not enough data | 
| **File Sharing** | 8.9 (63 reviews) | Not enough data | Not enough data | 
| **Session Recording** | 8.6 (60 reviews) | Not enough data | Not enough data | 
| **Unattended Remote Access** | 9.2 (67 reviews) | Not enough data | Not enough data | 
| **Multi - Session Handling** | 8.7 (59 reviews) | Not enough data | Not enough data | 
| **Multi-Monitor Support** | 9.0 (68 reviews) | Not enough data | Not enough data | 

#### Maintenance

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Remote Reboot** | 8.7 (60 reviews) | Not enough data | Not enough data | 
| **Remote Printing** | 7.9 (52 reviews) | Not enough data | Not enough data | 

#### Communication 

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Text Chat** | 8.7 (58 reviews) | Not enough data | Not enough data | 
| **VoIP** | 5.8 (48 reviews) | Not enough data | Not enough data | 
| **Video Conference Call** | 5.3 (46 reviews) | Not enough data | Not enough data | 
| **Screen Annotations** | 6.9 (49 reviews) | Not enough data | Not enough data | 

#### Security

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Data Encryption** | 8.6 (57 reviews) | Not enough data | Not enough data | 
| **Compliance** | 8.5 (56 reviews) | Not enough data | Not enough data | 

#### Device Support

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Mobile Device Access** | 8.7 (57 reviews) | Not enough data | Not enough data | 
| **Multi-Platform Support** | 9.1 (58 reviews) | Not enough data | Not enough data | 
| **Cross-Platform** | 8.8 (58 reviews) | Not enough data | Not enough data | 

#### Performance

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Reporting** | 7.9 (51 reviews) | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | 7.3/10 | 78 |
| **TOPdesk** | 8.5/10 | 23 |
| **SysAid** | 8.6/10 | 468 |

#### Incident Management

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Automate Ticket Routing** | Feature Not Available | 8.8 (19 reviews) | 9.0 (406 reviews) | 
| **Ticket Prioritization** | 6.6 (18 reviews) | 8.4 (20 reviews) | 8.9 (418 reviews) | 
| **Ticket Notifications** | 6.9 (17 reviews) | 9.1 (19 reviews) | 9.1 (426 reviews) | 
| **Knowledge Base** | 8.1 (25 reviews) | 8.6 (18 reviews) | 8.4 (388 reviews) | 
| **Knowledge Base/Ticket Integration** | Feature Not Available | 8.1 (18 reviews) | 8.5 (375 reviews) | 

#### Reporting

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Dashboards** | 8.0 (21 reviews) | 8.2 (19 reviews) | 8.6 (415 reviews) | 
| **Time Tracking** | Feature Not Available | 8.4 (19 reviews) | 8.4 (388 reviews) | 
| **Surveys** | Feature Not Available | 8.3 (17 reviews) | 8.3 (325 reviews) | 

#### Access & Usability

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Mobile** | 8.8 (50 reviews) | 8.6 (15 reviews) | 7.4 (295 reviews) | 
| **Self Service** | Feature Not Available | 8.8 (18 reviews) | 8.8 (392 reviews) | 
| **Active Directory** | 7.0 (19 reviews) | 8.8 (16 reviews) | 9.0 (385 reviews) | 
| **Multi-Channel Access** | 7.7 (19 reviews) | 8.0 (16 reviews) | 8.6 (313 reviews) | 

#### Agentic AI - Service Desk

| Feature | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.0 (9 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.3 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.3 (8 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.7 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.7 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.5 (8 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.5 (8 reviews) | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Splashtop Remote Support (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management)

**Unique to TOPdesk (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to SysAid (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [AIOps Tools](https://www.g2.com/categories/aiops-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Splashtop Remote Support | TOPdesk | SysAid | 
|---|---|---|---|
| **Small-Business** | 60.3% | 14.3% | 10.7% | 
| **Mid-Market** | 36.0% | 46.4% | 59.7% | 
| **Enterprise** | 3.8% | 39.3% | 29.6% | 

### By Industry

#### Splashtop Remote Support

- **Information Technology and Services:** 23.4%
- **Computer & Network Security:** 7.4%
- **Computer Software:** 7.4%
- **Construction:** 3.9%
- **Accounting:** 3.5%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 3.0%
- **Retail:** 3.0%
- **Higher Education:** 2.6%
- **Telecommunications:** 2.6%
- **Other:** 40.3%

#### TOPdesk

- **Computer Software:** 10.7%
- **Retail:** 7.1%
- **Primary/Secondary Education:** 7.1%
- **Higher Education:** 7.1%
- **Consumer Goods:** 7.1%
- **Education Management:** 7.1%
- **Banking:** 3.6%
- **Business Supplies and Equipment:** 3.6%
- **Chemicals:** 3.6%
- **Computer & Network Security:** 3.6%
- **Other:** 39.3%

#### SysAid

- **Information Technology and Services:** 14.4%
- **Hospital & Health Care:** 7.2%
- **Financial Services:** 4.5%
- **Banking:** 4.4%
- **Computer Software:** 3.1%
- **Construction:** 2.8%
- **Retail:** 2.7%
- **Higher Education:** 2.5%
- **Non-Profit Organization Management:** 2.5%
- **Automotive:** 2.4%
- **Other:** 53.5%

---
## Alternatives

### Alternatives to Splashtop Remote Support

- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3971 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1095 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4308 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1167 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (695 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (386 reviews)

### Alternatives to TOPdesk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (985 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (591 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1167 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12526 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4308 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)

### Alternatives to SysAid

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (985 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1167 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)

---
## Top Discussions

### Splashtop Remote Support

No discussions available for this product.

### TOPdesk

No discussions available for this product.

### SysAid

- Title: [Does SysAid allow for modern authentication on monitored email?](https://www.g2.com/discussions/24871-does-sysaid-allow-for-modern-authentication-on-monitored-email) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email..."
- Title: [What is SysAid used for?](https://www.g2.com/discussions/what-is-sysaid-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive,..."
- Title: [How do I upgrade my SysAid?](https://www.g2.com/discussions/how-do-i-upgrade-my-sysaid) — 1 comment
  > **Top comment:** "You can follow those steps:
https://documentation.sysaid.com/docs/upgrade-guide"
- Title: [Why did you choose service management program?](https://www.g2.com/discussions/why-did-you-choose-service-management-program) — 1 comment
  > **Top comment:** "We chose it because it facilitates the management of tickets within the company"
- Title: [Are Sysaids free?](https://www.g2.com/discussions/are-sysaids-free) — 1 comment
  > **Top comment:** "There's free version and paid version. The free version has limitation such number of assets, number of administrators and etc. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/splashtop-inc-splashtop-remote-support-vs-topdesk-vs-sysaid)