# Splashtop Remote Support vs TOPdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Splashtop Remote Support excels in user experience, with many praising its **easy deployment** on PCs and smooth remote connections. Users appreciate the ability to view multiple monitors and share files seamlessly, making it a reliable choice for daily operations.
- **According to verified reviews** , TOPdesk is recognized for its robust ticketing system, with users highlighting features like **report generation** and **auto population**. Reviewers mention that it offers a user-friendly experience and excellent customer support, which is crucial for teams managing numerous tickets.
- **Users say** that Splashtop Remote Support stands out for its **affordable pricing** , which has helped many save significantly compared to other solutions. The integration of remote access and support into a single application is particularly appreciated, streamlining workflows for small businesses.
- **Reviewers mention** that while TOPdesk has a solid configuration and layout, it sometimes struggles with specific workflow needs, leading to challenges in customization. However, many users find it straightforward to set up without needing professional assistance, which is a plus for teams with limited IT resources.
- **G2 reviewers highlight** that Splashtop Remote Support offers a high level of **administrative control** , making it easy to modify user access and settings. This flexibility is particularly beneficial for small businesses that require quick adjustments to their support teams.
- **According to recent feedback** , TOPdesk's ticket prioritization and notification features are well-received, with users noting that they help maintain organization and efficiency in handling support requests. This focus on ticket management is a key strength for teams that rely heavily on structured support processes.



| | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 254 | 30 | 
| **Largest Market Segment** | Small-Business (60.3% of reviews) | Mid-Market (46.4% of reviews) | 
| **Entry Level Price** | Starting at $22.00 1 Concurrent technician seat | No pricing available | 

---
## Top Pros & Cons

### Splashtop Remote Support

Pros:
- Ease of Use (56 reviews)
- Remote Access (47 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)

### TOPdesk

Pros:
- Features (2 reviews)
- Asset Management (1 reviews)

Cons:
- Ticketing Issues (2 reviews)
- Access Control (1 reviews)

---
## Ratings Comparison
| Rating | Splashtop Remote Support | TOPdesk | 
|---|---|---|
  | **Meets Requirements** | 9.5 (201 reviews) | 8.5 (24 reviews) | 
  | **Ease of Use** | 9.5 (201 reviews) | 8.0 (23 reviews) | 
  | **Ease of Setup** | 9.4 (172 reviews) | 7.3 (5 reviews) | 
  | **Ease of Admin** | 9.4 (157 reviews) | Not enough data | 
  | **Quality of Support** | 9.3 (162 reviews) | 8.8 (20 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (151 reviews) | 8.3 (5 reviews) | 
  | **Product Direction (% positive)** | 9.3 (189 reviews) | 9.5 (24 reviews) | 

---
## Pricing

### Splashtop Remote Support

#### Entry-Level Pricing

Plan: Splashtop Remote Support

Price: Starting at $22.00 1 Concurrent technician seat

Description: An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution

Key Features:
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management 

[Browse all 3 editions](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/pricing)

#### Free Trial

Yes

### TOPdesk

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | N/A | N/A |
| **TOPdesk** | 8.5/10 | 11 |

#### Administration

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Change Management** | Not enough data | 8.8 (10 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.3 (10 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.8 (10 reviews) ✓ Verified | 

#### Service Desk

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Help Desk** | Not enough data | 8.8 (10 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.3 (10 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.2 (10 reviews) ✓ Verified | 

#### Management

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (10 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.7 (9 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.5 (10 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.3 (10 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.5 (9 reviews) ✓ Verified | 

#### Functionality

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.0 (10 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.0 (9 reviews) | 
| **Alerting** | Not enough data | 8.8 (10 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.5 (10 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | 8.3/10 | 79 |
| **TOPdesk** | N/A | N/A |

#### Administration

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Screen Sharing** | 9.4 (71 reviews) | Not enough data | 
| **File Sharing** | 8.9 (63 reviews) | Not enough data | 
| **Session Recording** | 8.6 (60 reviews) | Not enough data | 
| **Unattended Remote Access** | 9.2 (67 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.7 (59 reviews) | Not enough data | 
| **Multi-Monitor Support** | 9.0 (68 reviews) | Not enough data | 

#### Maintenance

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Remote Reboot** | 8.7 (60 reviews) | Not enough data | 
| **Remote Printing** | 7.9 (52 reviews) | Not enough data | 

#### Communication 

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Text Chat** | 8.7 (58 reviews) | Not enough data | 
| **VoIP** | 5.8 (48 reviews) | Not enough data | 
| **Video Conference Call** | 5.3 (46 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (49 reviews) | Not enough data | 

#### Security

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Data Encryption** | 8.6 (57 reviews) | Not enough data | 
| **Compliance** | 8.5 (56 reviews) | Not enough data | 

#### Device Support

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Mobile Device Access** | 8.7 (57 reviews) | Not enough data | 
| **Multi-Platform Support** | 9.1 (58 reviews) | Not enough data | 
| **Cross-Platform** | 8.8 (58 reviews) | Not enough data | 

#### Performance

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Reporting** | 7.9 (51 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Splashtop Remote Support** | 7.3/10 | 78 |
| **TOPdesk** | 8.5/10 | 23 |

#### Incident Management

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Automate Ticket Routing** | Feature Not Available | 8.8 (19 reviews) | 
| **Ticket Prioritization** | 6.6 (18 reviews) | 8.4 (20 reviews) | 
| **Ticket Notifications** | 6.9 (17 reviews) | 9.1 (19 reviews) | 
| **Knowledge Base** | 8.1 (25 reviews) | 8.6 (18 reviews) | 
| **Knowledge Base/Ticket Integration** | Feature Not Available | 8.1 (18 reviews) | 

#### Reporting

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Dashboards** | 8.0 (21 reviews) | 8.2 (19 reviews) | 
| **Time Tracking** | Feature Not Available | 8.4 (19 reviews) | 
| **Surveys** | Feature Not Available | 8.3 (17 reviews) | 

#### Access & Usability

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Mobile** | 8.8 (50 reviews) | 8.6 (15 reviews) | 
| **Self Service** | Feature Not Available | 8.8 (18 reviews) | 
| **Active Directory** | 7.0 (19 reviews) | 8.8 (16 reviews) | 
| **Multi-Channel Access** | 7.7 (19 reviews) | 8.0 (16 reviews) | 

#### Agentic AI - Service Desk

| Feature | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.5 (8 reviews) | Not enough data | 
| **Decision Making** | 6.5 (8 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Splashtop Remote Support (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management)

**Unique to TOPdesk (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Splashtop Remote Support | TOPdesk | 
|---|---|---|
| **Small-Business** | 60.3% | 14.3% | 
| **Mid-Market** | 36.0% | 46.4% | 
| **Enterprise** | 3.8% | 39.3% | 

### By Industry

#### Splashtop Remote Support

- **Information Technology and Services:** 23.4%
- **Computer & Network Security:** 7.4%
- **Computer Software:** 7.4%
- **Construction:** 3.9%
- **Accounting:** 3.5%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 3.0%
- **Retail:** 3.0%
- **Higher Education:** 2.6%
- **Telecommunications:** 2.6%
- **Other:** 40.3%

#### TOPdesk

- **Computer Software:** 10.7%
- **Retail:** 7.1%
- **Primary/Secondary Education:** 7.1%
- **Higher Education:** 7.1%
- **Consumer Goods:** 7.1%
- **Education Management:** 7.1%
- **Banking:** 3.6%
- **Business Supplies and Equipment:** 3.6%
- **Chemicals:** 3.6%
- **Computer & Network Security:** 3.6%
- **Other:** 39.3%

---
## Alternatives

### Alternatives to Splashtop Remote Support

- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3971 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1095 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4308 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1167 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (695 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (386 reviews)

### Alternatives to TOPdesk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1864 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (985 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1167 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12525 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4308 reviews)

---
## Top Discussions

### Splashtop Remote Support

No discussions available for this product.

### TOPdesk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/splashtop-inc-splashtop-remote-support-vs-topdesk)