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Compare Spike and Trengo

At a Glance
Spike
Spike
Star Rating
(262)4.6 out of 5
Market Segments
Small-Business (77.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$5.00 1 User Per Month
Browse all 3 pricing plans
Trengo
Trengo
Star Rating
(245)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Information
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Spike excels in user experience, particularly with its chat-style interface that transforms traditional email into a more engaging format. Users appreciate how this design reduces email fatigue and makes it easier to manage conversations, stating it feels like a refreshing upgrade compared to conventional email clients.
  • Users say that Trengo provides a comprehensive overview of customer communications, which helps them respond more quickly and efficiently. This feature is particularly praised for its ability to consolidate messages, ensuring that no communication is missed, which is crucial for customer support teams.
  • Reviewers mention that Spike's implementation process is notably smooth, with many users highlighting the intuitive onboarding experience. This ease of setup is a significant advantage for small businesses looking to quickly integrate a new tool into their workflow.
  • According to verified reviews, Trengo's support team receives high marks for their availability and assistance during the setup process. Users have specifically commended their account manager for being professional and helpful, which can be a deciding factor for teams needing extra guidance.
  • G2 reviewers report that Spike outperforms Trengo in terms of overall satisfaction, with higher ratings across various metrics, including ease of use and quality of support. Users frequently mention that Spike's features, like reminders and notifications, significantly enhance their productivity.
  • Users say that while Trengo is user-friendly, it sometimes lacks the advanced features that Spike offers, such as a more robust task management system and a superior mobile application experience. This difference can impact teams that rely heavily on mobile access and task organization.
Pricing
Entry-Level Pricing
Spike
Pro
$5.00
1 User Per Month
Browse all 3 pricing plans
Trengo
Boost
€349.00
10 User Per Month
Browse all 2 pricing plans
Free Trial
Spike
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
8.8
165
8.2
213
Ease of Use
9.3
169
8.6
217
Ease of Setup
9.3
51
8.2
159
Ease of Admin
8.7
34
8.3
141
Quality of Support
9.0
156
8.8
217
Has the product been a good partner in doing business?
8.6
32
8.8
142
Product Direction (% positive)
9.6
155
9.0
218
Features by Category
Not enough data
7.8
84
Ticket and Case Management
Not enough data
8.3
30
Not enough data
8.2
30
Not enough data
8.2
29
Not enough data
8.0
31
Not enough data
6.7
25
Not enough data
7.7
26
Not enough data
8.2
30
Not enough data
8.1
29
Generative AI
Not enough data
7.2
15
Not enough data
7.1
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
8.0
32
Not enough data
7.7
32
Not enough data
7.9
30
Not enough data
6.8
25
Platform
Not enough data
6.7
32
Not enough data
7.7
73
|
Verified
Not enough data
8.0
34
Not enough data
7.8
30
Not enough data
7.3
33
Not enough data
7.7
32
Conversational MarketingHide 21 FeaturesShow 21 Features
8.8
28
Not enough data
Messenger
9.1
25
|
Verified
Not enough data
9.3
23
|
Verified
Not enough data
8.9
24
|
Verified
Not enough data
9.1
25
|
Verified
Not enough data
Channels
8.7
21
|
Verified
Not enough data
8.4
20
|
Verified
Not enough data
8.6
19
|
Verified
Not enough data
8.6
20
|
Verified
Not enough data
8.2
20
|
Verified
Not enough data
Customers
8.8
20
|
Verified
Not enough data
8.6
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant MessagingHide 15 FeaturesShow 15 Features
7.9
83
Not enough data
Business Instant Messaging
8.9
64
Not enough data
9.2
68
Not enough data
8.6
69
Not enough data
Business Instant Messaging
8.8
55
Not enough data
8.4
53
Not enough data
Business Instant Messaging
9.2
67
Not enough data
9.2
62
Not enough data
Feature Not Available
Not enough data
Generative AI - Business Instant Messaging
7.4
9
Not enough data
AI - Business Instant Messaging
6.5
8
Not enough data
6.9
9
Not enough data
6.0
8
Not enough data
5.6
8
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
9.0
8
Not enough data
Grammar
9.3
7
Not enough data
9.0
7
Not enough data
8.9
6
Not enough data
Formatting
9.0
5
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Content
9.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Product Type
8.7
5
Not enough data
9.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
7.2
96
Channels
Not enough data
8.5
84
Not enough data
7.5
70
Not enough data
6.8
70
Design
Not enough data
7.6
72
Not enough data
6.9
67
Not enough data
7.7
78
Not enough data
7.7
76
Not enough data
7.6
70
Generative AI
Not enough data
6.0
55
Not enough data
6.1
54
Productivity Tools
9.7
5
8.3
49
Not enough data
8.2
47
Not enough data
8.1
45
Not enough data
7.7
43
Not enough data
8.2
50
Feature Not Available
7.4
45
Not enough data
8.3
49
Analytics
Not enough data
6.8
38
Not enough data
7.0
42
Not enough data
Feature Not Available
Agentic AI - Shared Inbox
Not enough data
6.1
9
Not enough data
5.6
8
9.0
83
7.6
25
Inbox Tools
9.5
71
8.8
24
9.0
66
7.7
20
9.2
65
7.3
19
9.2
63
7.5
22
Coordination Tools
8.5
63
7.5
14
8.5
64
7.5
20
8.6
58
7.6
16
Software Options
9.3
68
7.6
17
9.2
69
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Journey AnalyticsHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.8
42
Not enough data
Collaboration Tools
9.1
25
|
Verified
Not enough data
8.6
18
Not enough data
8.7
17
Not enough data
8.8
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Meeting Coordination
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
9.1
27
|
Verified
Not enough data
8.9
24
|
Verified
Not enough data
Software Type
9.0
32
|
Verified
Not enough data
9.0
27
|
Verified
Not enough data
8.9
26
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
7.4
53
Conversational Platform
Not enough data
7.8
43
Not enough data
7.9
39
Not enough data
7.1
36
Not enough data
7.6
37
Support Automation
Not enough data
7.3
36
Not enough data
7.2
35
Not enough data
7.0
33
Not enough data
7.1
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
9.0
33
Not enough data
Calendar View
9.1
25
Not enough data
8.8
27
Not enough data
Shared Calendar
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Accessibility
Feature Not Available
Not enough data
8.8
7
Not enough data
Integration
9.3
26
Not enough data
9.1
24
Not enough data
Feature Not Available
Not enough data
Notifications
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
8.7
9
6.1
7
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
8.7
5
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
7.0
13
Customer Support
Not enough data
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
7.3
14
Not enough data
Generative AI
7.0
10
Not enough data
8.0
11
Not enough data
7.0
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.5
86
Generative AI
Not enough data
6.5
27
Not enough data
6.3
26
Not enough data
6.0
27
Communication
Not enough data
8.2
50
|
Verified
Not enough data
8.0
57
|
Verified
Not enough data
7.5
40
Not enough data
7.9
42
|
Verified
Not enough data
7.4
35
Internal Use
Not enough data
7.7
73
|
Verified
Not enough data
7.7
51
|
Verified
Not enough data
7.5
40
Not enough data
7.5
46
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
7.7
55
|
Verified
Not enough data
7.6
38
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
7.5
31
Not enough data
7.3
30
Not enough data
Feature Not Available
Not enough data
7.7
27
Not enough data
7.8
27
Self-Service Platform
Not enough data
7.9
30
Not enough data
8.1
32
Not enough data
7.0
26
Not enough data
7.6
30
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
7.6
45
Generative AI
Not enough data
6.1
22
Not enough data
6.2
22
Process
Not enough data
8.5
36
Not enough data
8.6
35
Not enough data
7.7
28
Channels
Not enough data
8.6
42
Not enough data
8.5
40
Not enough data
8.2
38
Not enough data
5.7
33
Not enough data
8.0
35
Insight
Not enough data
7.2
27
Not enough data
7.5
34
Not enough data
7.2
29
Not enough data
7.7
32
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
Not enough data
Encryption Techniques - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication, Verification, and Access Controls - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Enhancements and Auditing - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration, Compatibility, and Usability - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Note-Taking SoftwareHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Spike
Spike
Small-Business(50 or fewer emp.)
77.2%
Mid-Market(51-1000 emp.)
13.6%
Enterprise(> 1000 emp.)
9.2%
Trengo
Trengo
Small-Business(50 or fewer emp.)
72.4%
Mid-Market(51-1000 emp.)
25.5%
Enterprise(> 1000 emp.)
2.1%
Reviewers' Industry
Spike
Spike
Information Technology and Services
12.2%
Marketing and Advertising
9.2%
Computer Software
8.7%
Higher Education
5.2%
Financial Services
3.1%
Other
61.6%
Trengo
Trengo
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Retail
4.9%
Consumer Services
4.9%
Marketing and Advertising
4.1%
Other
73.3%
Alternatives
Spike
Spike Alternatives
Google Workspace
Google Workspace
Add Google Workspace
Microsoft Outlook
Outlook
Add Microsoft Outlook
Front
Front
Add Front
Zoho Mail
Zoho Mail
Add Zoho Mail
Trengo
Trengo Alternatives
Front
Front
Add Front
Freshdesk
Freshdesk
Add Freshdesk
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Discussions
Spike
Spike Discussions
What platforms is Spike available on?
2 Comments
Pavan D.
PD
windows, android, web, ios, macRead more
How much does Spike cost?
2 Comments
Pavan D.
PD
there's a free account for personal email. Pro costs $4 a monthRead more
Does it allow customization?
2 Comments
Adam L.
AL
Will it integrate business into the model Read more
Trengo
Trengo Discussions
Monty the Mongoose crying
Trengo has no discussions with answers