Compare Spiceworks Cloud Help Desk and Zoho Desk 
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
Free
$0.00
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansZoho Desk
Star Rating
(7,444)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user experience, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate the ease of organizing their systems, which helps streamline their processes effectively.
- Users say that Spiceworks Cloud Help Desk offers a strong community support system, making it easy for users to find help and solutions quickly. The platform's efficient ticket submission and tracking features are highlighted as particularly beneficial for managing support tickets.
- Reviewers mention that Zoho Desk provides multiple options for actioning tickets, such as linking and holding tickets, which helps users manage their workflows more effectively. This flexibility is a key advantage for teams needing to juggle various tasks.
- According to verified reviews, Spiceworks Cloud Help Desk is praised for its free pricing model and ease of setup, making it an attractive option for smaller teams or businesses looking for budget-friendly solutions without sacrificing functionality.
- G2 reviewers highlight that while Zoho Desk has a slightly lower score in ease of setup compared to Spiceworks, its overall performance and features, such as a robust reporting system, make it a strong contender for businesses looking for comprehensive help desk solutions.
- Users report that Spiceworks Cloud Help Desk shines in its customer and contacts database, which received high praise for its effectiveness. However, some users feel that it could improve in areas like customization compared to Zoho Desk, which offers more flexibility in tailoring the software to specific needs.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Spiceworks Cloud Help Desk
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
286
8.7
5,965
Ease of Use
8.7
287
8.5
6,045
Ease of Setup
8.7
215
8.1
5,318
Ease of Admin
8.8
217
8.3
4,925
Quality of Support
8.4
235
8.3
5,361
Has the product been a good partner in doing business?
8.9
176
8.4
4,453
Product Direction (% positive)
8.1
286
8.9
5,715
Features by Category
Ticket and Case Management
8.2
13
|
Verified
8.6
3440
|
Verified
8.3
13
|
Verified
8.5
3355
|
Verified
8.8
11
|
Verified
8.3
3163
|
Verified
8.3
10
8.3
2951
|
Verified
8.8
7
|
Verified
8.2
2679
|
Verified
8.8
11
|
Verified
8.4
2916
|
Verified
8.1
12
|
Verified
8.5
2932
|
Verified
9.0
8
|
Verified
8.3
2525
|
Verified
Generative AI
Not enough data
7.4
967
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
8.3
12
|
Verified
8.3
2876
|
Verified
9.3
12
|
Verified
8.6
3117
|
Verified
7.5
6
|
Verified
8.2
2419
|
Verified
6.0
5
8.0
2162
|
Verified
Feature Not Available
7.8
1923
|
Verified
Platform
5.8
8
|
Verified
8.1
2306
|
Verified
7.4
9
|
Verified
8.2
2750
|
Verified
9.2
10
|
Verified
8.4
2853
|
Verified
7.5
8
|
Verified
8.2
2313
|
Verified
8.3
9
|
Verified
8.2
2832
|
Verified
8.0
11
|
Verified
8.4
2979
|
Verified
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
7.4
9
|
Verified
8.2
2750
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Self-Service Platform
Not enough data
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Incident Management
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Not enough data
Reporting
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Not enough data
Access & Usability
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and Zoho Desk are categorized as Help Desk
Unique Categories
Spiceworks Cloud Help Desk is categorized as Service Desk
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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