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Compare Spiceworks Cloud Help Desk and Web+Center 
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At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Mid-Market (47.6% of reviews)
Entry-Level Pricing
Free
Free for 2 techs or licensed
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansWeb+Center
Star Rating
(21)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free for 2 techs or licensed
Learn more about Web+CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk excels in its ticket creation user experience, scoring 8.2, which reviewers mention makes it easy for users to submit requests quickly. In contrast, Web+Center's ticket creation experience scored lower at 7.9, indicating a less intuitive process.
- Reviewers mention that Spiceworks offers superior SLA Management with a score of 8.8, allowing teams to effectively manage service level agreements. Web+Center, however, received a significantly lower score of 6.7, suggesting challenges in this area.
- G2 users highlight that Spiceworks Cloud Help Desk has a robust customer and contacts database, scoring 9.0, which reviewers say enhances their ability to manage client relationships. Web+Center's score of 7.6 indicates it may not provide the same level of functionality.
- Users on G2 report that Spiceworks has a more favorable workflow score of 8.8, which reviewers mention contributes to smoother ticket management processes. Web+Center's workflow score of 7.8 suggests it may have room for improvement in this area.
- Reviewers mention that Web+Center shines in its integration capabilities, achieving a perfect score of 10.0, which users say allows for seamless connectivity with other tools. In comparison, Spiceworks scored 7.5, indicating fewer integration options.
- Users say that Spiceworks Cloud Help Desk provides a better overall quality of support, with a score of 8.4, while Web+Center received a higher score of 9.2, indicating that users find the support from Web+Center to be more responsive and helpful.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Web+Center
Web+Center Version 9.0
Free for 2 techs or licensed
Free and Affordable Pricing
We offer free versions of our complete software suite of 6 web applications for 2 techs or less and 3 Tech licenses start at $300. Our Ticketing software is Ad Free Help Desk! Check out our very competitive pricing for in house or cloud hosted online Web+Center Solutions. We offer the best US based support and development engineers, all in SF Bay Area/Silicon Valley California USA, to provide you with optimal support and services
- Asset Management
- knowledge base
- Customer Self Help and FAQ
Free Trial
Spiceworks Cloud Help Desk
No trial information availableWeb+Center
Free Trial is available
Ratings
Meets Requirements
8.6
286
9.0
21
Ease of Use
8.7
287
8.5
21
Ease of Setup
8.7
215
8.5
13
Ease of Admin
8.8
217
9.2
13
Quality of Support
8.4
235
9.2
20
Has the product been a good partner in doing business?
8.9
176
8.9
11
Product Direction (% positive)
8.1
286
8.9
21
Features by Category
Ticket and Case Management
8.2
13
|
Verified
7.9
18
|
Verified
8.3
13
|
Verified
8.0
18
|
Verified
8.8
11
|
Verified
7.8
15
|
Verified
8.3
10
8.2
16
8.8
7
|
Verified
6.7
5
8.8
11
|
Verified
7.7
14
8.1
12
|
Verified
8.0
15
9.0
8
|
Verified
7.6
11
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
12
|
Verified
8.1
15
|
Verified
9.3
12
|
Verified
8.3
12
|
Verified
7.5
6
|
Verified
8.1
6
6.0
5
Not enough data
Feature Not Available
Not enough data
Platform
5.8
8
|
Verified
8.5
9
|
Verified
7.4
9
|
Verified
9.2
11
|
Verified
9.2
10
|
Verified
9.4
11
|
Verified
7.5
8
|
Verified
10.0
5
|
Verified
8.3
9
|
Verified
7.6
13
|
Verified
8.0
11
|
Verified
7.4
14
|
Verified
Incident Management
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Not enough data
Reporting
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Not enough data
Access & Usability
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and Web+Center are categorized as Service Desk and Help Desk
Unique Categories
Spiceworks Cloud Help Desk has no unique categories
Web+Center has no unique categories
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Web+Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Information Technology and Services
23.8%
Non-Profit Organization Management
9.5%
Higher Education
9.5%
Banking
9.5%
Retail
4.8%
Other
42.9%
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Web+Center has no discussions with answers
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